Pullman Ibirapuera, São Paulo

bed was comfortable concierge was helpful

check in was very slow toilet flush was broken

The breakfast buffet offers a wide variety of fresh options. However, the hotel's size and guest volume lead to challenges with restocking. For example, skim milk was often unavailable, and popular Nespresso capsules ran out early. Arriving after 8:00 AM meant a limited selection of coffee.

This hotel is better suited for large groups than individual travelers. It caters primarily to airline crews, student groups, and organized tours, with services and amenities designed for their specific needs. As a result, individual guests find a lack of personalized attention and flexibility.

Breakfast

The check in took 40 minutes which is a long time when one is tired. The receptionist then changed out room. The de luxe room had no similarity to the advertised room. Fortunately there was another receptionist who upgraded the room but it still it had no similarity to the picture on the website. People’s meals were left in the corridor all day. The steps to the swimming pool were dirty. The bathroom was too small.

Definitely not a 5 star hotel and should not be listed on booking.com as such

location

Reception service

breakfast is normal, not so much choice but staff are all very nice and helpful.

The first day experience was really bad. When I arrived there, I found my room was not even cleaned. A lot of garbage left from the previous guest. The next day when I went out, I put the sign on the door to ask for cleaning in the early morning. When I came back noon time, it was not cleaned, so I called to ask for cleaning, but I came back again around 5pm the room still was not cleaned. I called again and had waited for more than one hour and finally saw someone. It was late, so I just asked her to clean a little bit the washroom and change the towels. I do not know why it was so difficult to get some service, I had to call several times and still get ignored. Maybe they were too busy, so I tried not to bother eventually.

Location & Late checkout

Very old run down business hotel, to be fair, 3 Stars at best