Hotel The US Grant, San Diego

Bed was comfortable

Property: elevators didn’t work, no vents/fans in the bathroom. Was unable to get keycards at check-in due to computer issue, no housekeeping on first day. Valet was overpriced. Staff: - night manager refused to provide discount, upgrade, or even a sincere apology for (1) no key cards available at check-in (we had to be escorted to our room the first 24+hrs and stand in the check-in line every time we wanted to do so) (2) no in-room dining after a long day of delayed travel (3) no housekeeping available for the first day. Night manager simply rudely offered to let us cancel our reservation when we showed up at 11:30pm. - valet was rude and complained about taking more than the indicated time to return to get our vehicle (said we’d be back down in 30min and to hold the car, we returned in ~40min total) despite there being plenty of room for other cars and guests. We overheard the complaints as we walked up to get our car and acknowledged that they were complaining about car, did not receive any acknowledgement or apology in return. - never received any help with baggage either upon check-in, having to be escorted to the rooms, or at check-out and picking up the car from valet

It was clean

It had lots of Homeless Camps , tents outside the property. Not something you would expect for a 5 star luxury hotel!

The stay would have ended on a high note if we were forced to pay the $60 mandatory valet fee. Would have been fine except for the fact that my vehical fender was completely scuffed and you can’t see details in their drop off/pick up area because of how dark it is.

nothing

they didnt refund my money yet and lots of homeless people there

Location

Sound isolation poor the street noise very bad

Nice historic venue

1. Room was literally across from the elevator in the foyer - noisy and a poor location especially for the room rate 2. Over priced hotel 3. Workout facilities not on par with alleged quality of hotel 4. They failed to work with me for extended check out - I was on property only 16 hours 5. Valet service poor 6. Coffee machine on room did not work correctly

Beds are comfortable, central location, nice lobby and common areas.

Rooms are dirty and lack the cleanliness that should come with a luxury hotel. Many large stains on the walls, doors and headboards. Pretty sure a robe had been used and rehung as it was stained.City view was a view of trash, portapottys and homeless people - there was night time construction right outside the window during our stay.

The lobby is nice, staff is professional and friendly, but not efficient.

The rooms were dirty. Dirty walls, dirty headboards - mystery stains on decorative pillows. Friendly but not helpful staff. Pass and stay somewhere else, the lobby is nice and the rooms are well appointed but they are unkempt. On a positive side, the beds are VERY comfy (but the linens were worn and had holes).

the GrantGrill made us feel special with the great service! our water glass never emptied , while we waited for our order we were given tasty samples, bread! most of the staff is friendly and nice, valets, housekeeping , we brought our two foster kittens costing 2 nites($133) per final bill

reception professional but cold. after driving hours arriving to such cold unfriendly Jennifer was disappointing especially for a senior employee who should treat every guest special. I observed another group being helped by her and they were clearly not happy either. the check in is way across lobby opposite of valet which is terrible coming in from a long drive also no one told me where it was so had to wander around til I saw it. the room was never at 72 which is what it’s set at. I live in the SFValley over 100 degree and I’m cold at 76 degrees I KNOW that room was not 72. the pillow were too soft as was the bed! our back hurts today. and the comforter was super hot with a room not cooling. get a “deluxe “ room so you’re at the 4th level or above for “better” view-meaning your room does t overlook the homeless scattered sadly outside. no pool no amenities ! from the tv in the room when you search “swimming” they list beaches hahah miles away! why don’t they partner up with another luxury hotel and offer passes to borrow the pool like other places? terrible terrible terrible expensive . if your teen decides they’re hungry after 11p there is NO room service NO 24hrstore NO self serve NOsnack vending machine etc I was referred to 7/11 ( at almost midnight to walk by scary ppl!) by snarky Jen . this is not a luxury hotel at all.oh, and only valet for 57$ (no limit on in/out but you have to tip ea time they bring car)no self park but “ you’re welcome to park anywhere on the street” I was told. Just so it’s clear : there’s no where to park outside. this is downtown . hotel rather rent all the parking for a monthly fee than prioritize guest parking. (I accidentally drove into parking area and saw all the monthly paid parking)maybe that’s how they are surviving the pandemic.

Beautiful bedroom although drawers not big enough for clothes. great location

For a 5 star hotel there was no facilities apart from a gym - no pool, no outside space. The bar which was not at all inviting was only open from 5-10pm. No atmosphere as there was no one around !