W Hotel, Rome

The location is fantastic. The reception at the rooftop pool was also lovely; the staff there were very welcoming and made us feel special. Knowing we were celebrating a birthday, they surprised us with a small treat in the room, which was a really thoughtful touch and much appreciated.

However, there were several issues that impacted our stay. Unfortunately, there was ongoing construction in the area, which meant that for a couple of nights, we struggled to sleep. One night there was also very loud music — we’re not sure if it was from the hotel’s restaurant/rooftop or outside. The construction noise was especially disruptive — I was awake at 4 a.m., and they were still hammering. It continued on through the day, though luckily we were mostly out during daytime hours. Another downside was the room size and bathroom. Having stayed at many five-star hotels, I was surprised at how small and average the room felt, especially given the high price point. You’d expect more spacious, luxurious rooms and bathrooms at this level. Unfortunately, it just didn’t deliver that five-star feel. On top of that, we ran into an odd issue with housekeeping. After being out all day on our first day, we came back to find that the room hadn’t been made up. When we called the concierge, we were told we needed to inform them in advance of the exact time we wanted housekeeping to come, which we found strange. Typically, in hotels of this category, you either have a “Make Up My Room” card or button, or housekeeping comes in during the day when guests are out, without needing a specific request. Instead, we had to leave the room again and provide them with a schedule for when they could come, which really didn’t make sense to us. Overall, while there were some lovely aspects, I’d say the experience didn’t fully meet the expectations we had for a five-star hotel, especially considering the price

The location and all the hotel/room design.

Apparently maintenance interventions were ongoing while we stayed (4 days) between 23:30 and 01:00. So there were a lot of noises, which was quite annoying. The hotel said they were sorry but no compensations were offered. The stay at this hotel was pricy and disappointing.

Location was good but room was very small

Rooms were very small for a brand like W customers deserve more

The stuff makes the stay there, I would like to thank the Rafaella Scalogna who made our stay there better than it could be. Good attention to details and to guests Location is amazing, you will hardly find any better The hotel itself leaves a good aftertaste and makes you want to come back soon If you're choosing between Corner Room and Studio Suite it's worth to pay more and get a studio suite. Highly recommend Absolutely worth to visit it. For us there is no reason to look for another hotel during our next visit in Rome

The location is excellent, we can walk to everywhere. The rooms are nicely done, modern with an excellent taste, it is not overly decorated. We are particularly grateful that the hotel lets us check into one of the two rooms earlier, so we can catch up some sleep after a long intercontinental flight. This is really a service we did not expect, so thank you so much!

Friendly staff and clean facilities

Location is excellent and the staff were very helpful and nice, from the doorman to reception desk and a special mention to Alina, at the breakfast room, from the first day she remembered our selection of beverages, always very helpful and nice.

Clean and staff extremely friendly and helpful

Great location. Quiet room and very comfortable bed. Gym facilities are great. All the staff and friendly and helpful.

Breakfast is expensive for what it is.

I loved everything - location, staff, food, decor, etc.

Level of comfort. The exceptional staff

The main menu could have been more varied

Clean

Bit expensive

The location was good. The gym exceptional. I would encourage this hotel to promote their gym as it’s one of the best we’ve ever found. Great, great people and service. Fantastic breakfast.

All was great. Shower had fantastic water pressure.

Staff

Small lobby

Breakfast was regular, ok, but nothing special

Music in the lounge was far too loud

Reception staff and entrance staff were phenomenal! I loved walking around since everything was close and the location was perfect!

Not a lot of negative things can be said at all.

This hotel was the perfect start to our Italian tour. Outstanding in every regard. The staff, and particularly the housekeeping staff and bar staff, were terrific. Seemingly on a mission to 'surprise and delight', they made the experience. However, the facilities (including the gym - one of the very best I've seen) were first class and our corner room was spacious with amazing views. Now in my personal top 10 hotels!

I really couldn't fault the hotel and the service at all.

The buffet breakfast was excellent. My family loved it. The smoked salmon was exceptional.

The Staff were amazing. They were very attentive to any need and very friendly. Rooms are very comfortable and very clean.

Nothing to dislike about this facility.

Design, service, amenities, location

It was too perfect

Location, staff, room, bar

Nothing

Great atmosphere

All very positive. Pool very shallow.

one of the best hotels i stayed in !

Beutiful, new hotel. Location is great. Pizza on the roof top must try, very tasty.

Style and service

Excellent

the best customer experience ever in a hotel i have seen till today

limited choices of food for vegetarians for in room dining, but if you go to the restaurant hotel you can get many choices

Incredibly attentive and helpful staff who went above and beyond to help and ensure that we had a wonderful stay

Clean.. location...and helping staff

Nothing

location, style and decor and ambience, attentive staff and attention to detail. the restaurants were really good too.

great location, love the interiors

small rooms but understandable- location is central Rome.

the rooftop bar

I liked Everything

We liked everything from the staff that was so nice and diligent, the hotel was very modern, we liked the beautifully decorated suite, we liked the location close to everything at foot or quick taxi drive, we liked the terrace in our room, we liked the vibe, we liked the restaurant and bar. The hotel services and facilities were top notch and beautifully designed. We liked a lot our stay in this hotel and have usually quite high expectations which were all met with this hotel.

Nothing

It is urgent to change the mattress, neither me nor my wife was comfortable in this bed And there was a serious problem of noise all night for every night

Staff very friendly and helpful

breakfast choice was limited.

Outstanding & personalised service from all. special mention for Concierge team of Danilo & Filipo, & Melinda in the breakfast room.

size of the room: bit cosy.

location, staff, restaurant and decor were all great.

everything amazing staff amazing hotel I proposed to my partner they helped me all way make are weekend so special…

nothing 👍🏼👍🏼

Where can I start? This was the best hotel we’ve been. Super nice, helpful staff. very stylish hotel. very good breakfast. always smiling people around. the rooms were great, they welcomed out children as well.

Nothing!!! This was the best place.

it’s a very comfortable hotel and the staff is excellent

I wish there was a bigger window.

New and cosy

Its not in the main road

it is exceptional, the level of hospitality is beyond amazing.

the service and the atmosphere specifically the staff and the guy named Ibrahim he was super helpful and friendly

nothing

Sheer class !

More selection on TV would be good and the ability to play your own playlist on a speaker in the room would have been good.

location

The noise at night in my room made it impossible to rest relax and sleep. The response to my complaint was inadequate. it spoilt my trip to Rome