Golden Well Hotel, Prague

Everything was amazing, from staff to restaurant to the breakfast to turn down service to housekeeping, the list goes on and on. Zero complaints. It was refreshing to find a hotel that actually cares about the customers. We have traveled a lot (50 countries), and this was hands down one of my favorites! Keep up the excellent work, you guys. It definitely makes you stand out!

Nothing, everything was amazing!

Comfortable beds Cozy rooms Fruits and sweets

Nothing

Exceptional service, unique rooms, excellent breakfast and restaurant, just all in all one of the best hotel stays I've ever enjoyed. From carrying bags up the street for us to arranging taxis and even making smiley face designs in the foam on our hot chocolate... supreme attention to detail and genuine hospitality.

From the point of arrival, through the whole of our stay, the Golden Well experience was exceptional! A delightfully individual hotel with small thoughtful touches in each of the rooms and all furnished with taste and elegance and with your comfort in mind. The food was divine and the staff from every department were friendly and gave us five star service at all times, often going above and beyond our expectations to ensure we had a wonderful stay. We would love to stay again!

I genuinely can't think of a thing to improve! A fantastic hotel.

The breakfast is superb. The beds are comfortable. The bathroom is excellent. the little touches like fruit and cakes in the room are done very well and the snacks available at 4pm are also a bonus. The staff are charming and helpful

Just a couple of things.... There is no real bar area in the winter as a terrace is not available. There is nowhere to sit comfortably before dinner or going out for the night, or when you return. The restaurant is lovely but not something you would want to do every night of your stay. Somewhere less formal and more relaxed to eat would be a bonus, as we needed taxis to eat elsewhere (the streets and pavements were very icy and dangerous for walking) and this meant booking ahead. Whilst the afternoon snacks available are lovely, we found that other guests blitzed them and occupied the only seats available, so it was necessary to go back to our room.

Great location. Excellent breakfast and spectacular view of the city from the restaurant. The business lounge was comfortable. The staff is friendly and helpful, and the attention to details is noticeable.

No complaints really, but the hotel is on a steep hill and takes some effort to climb from the nearest public transportation. It wasn't an issue for me and I enjoyed walking - just something to be aware of.

Location was good, staff was very attentive and nice, and breakfast/afternoon reception were added bonuses.

I wish the AC worked better. The AC wasn't powerful so the room remained a bit warm despite the AC being on.

Breakfast was opulent and the staff service was excellent!!

we have to carry our luggage because the cars couldn't get to the entrance

Excellent location - very romantic! Very friendly staff. Comfortable room. Superb views. Amazing breakfast and restaurant!

Amazing breakfast with so much choice! Well cooked food everyday and a huge buffet to choose from. Plus smiling, efficient waiting staff, thank you so much!

Our room was deluxe but didn't have much of a view - just rooftops and a spire in the distance. We would have liked to see more of Prague from our room.

Location, staff, facilities...

Nothing

A beautiful building and area. Great breakfast, with a superb view of the city. Turndown service and a nighttime sweet delight put on a side table every night. Molton Brown amenities. Drink&snack time during the day.

My room, a deluxe double, was an attic with stairs inside at the entrance. It was not a big problem, but after walking around the city all day, it was a bit sad having to climb up the stairs after opening the door to relax in the room.

Breakfast was amazing! Food selection, staff friendliness & morning views overlooking Lesser Town was perfect.

Great location...5 minutes to Charles Bridge and close to everything in Old Town, yet far enough away from the crowds to enjoy a night's rest. Very accommodating staff.

The hotel advertises a complimentary happy hour snack with wine, but these things go quicky at the start of the hour, and are not replenished once consumed.

The view

Nothing

Excellent breakfast, exceptional service! Unbeatable location! Best view in town!Love everything about our stay! A lot of small details made it very personal. Cosy exclusive hotel. Thanks for having us.

The entire facility feel very special! Love it! Just the bathroom has not enough lightning to my taste and no convenient hangers to hang the towels. But that’s really nothing.

Great restaurant, great food! The view of the city from the terrace was very enjoyable!

The staff went above and beyond to ensure my comfort and satisfaction. Location was very good.

Quiet. Private. Small hotel. Beautiful comfortable room. Exceptionally courteous staff. In walking distance of everywhere we wanted to go. Definitely would return

The breakfast was absolutely delicious with many different choices to be had. The view from the breakfast area is incredible as well, with a view of downtown Prague.

Nothing, everything was excellent.

Located right near the castle, the service was impeccable, felt pampered, absolutely amazing!

Service was first class and amazing views from roof terrace.

Charming building and rooms were lovely with antiques and comfortable furniture with character. Breakfast was lovely and most staff are incredibly helpful and friendly. Very comfortable beds and our rooms had good air conditioning but one room had poor air conditioning. Some rooms have views but the windows are so small it isn’t worth paying for.

The restaurant is very nice and expensive and we wished there was a more casual option we would have eaten there more than one night.

Great location and perfect service. Specifically the breakfast service was very comforting.

No bar for the evening

Authentic and cosy, great location

All good