Pestana Vintage Hotel, Porto

The location was incredible

Good selection attentive staff

Location, the breakfasts!, 3am when the crowds had long gone, the view.

Nothing

Location

Nothing

Very friendly staff, good location, good breakfast, decent sized room, very clean

The room was not sound proof and had no real view. It look out over an alley way with cafes of which the sound echoed up to my room which made it rather noisy at night and resulted in an early wake up due to pick up of garbage I think

Location is superb, the building is great and the staff are so helpful and friendly.

Breakfast was excellent, location was superb, staff were excellent.

Room was low floor so a bit noisy late at night and early morning and AC was not great (but its an heritage hotel so to even get AC is probably a bonus!). One tip for people booking through booking.com is don't use booking.coms taxi service. It didn't show up and getting a reply out of Booking.com is disastrous. This has nothing to do with the hotel thought so book the hotel, just not through booking.com!

Unique location, well-appointed interiors while maintaining heritage exterior. But the real excellence is the staff, courtesy and efficiency with an eye on the details.

Cannot fault the property on anything!

Staff couldn’t have been more helpful. Spotlessly clean. Breakfast buffet was good quality, well presented and a good selection available.

Location was VERY noisy. Right on the waterfront which was lovely but right in the middle of all the bars and street entertainers. Even with the windows shut at night still noisy from late night revellers, dust carts, delivery vans workmen etc etc.

I certainly recommend booking one of the river view rooms because that view from the balcony was rather special. You are literally just meters from the Duoro River flowering through Porto and luckily, there was minimal to no noise from the pedestrians below. You are also right next to shops (limited) and restaurants, but avoid the touristy restaurants which are open pretty much throughout the day. Get the hotel to book you a restaurant that opens after 6.30pm as that is where the locals go.

Breakfast, whilst having plenty of choices, was busy and tables are really squeezed into the rather limited space, so you are always bumping into fellow guests. Also, our room needed 2 separate lifts to get to, or you walk up one flight and then take the second lift. My key card didn't work with 1 day to go and took 3 visits up and down to reception to get the door battery replaced. But these were minor issues for the great view.

We loved the courteous staff and always enjoyed a well prepared breakfast.

Nothing at all.

Location was amazing. Hotel facilities excellent Breakfast - fair only

Service for breakfast could have been better

The room was right on the water with such a beautiful view of the Luis Bridge! The breakfast blew us out of the water; there was a full buffet with all kinds of fruits, an assortment of baked goods as well as eggs, bacon, sausages, so many desserts, and a whole separate Portuguese spread with Pastel de natas and fresh honeycomb, then go into the wine room for champagne and sliced meats and cheeses plus you can order omelets, waffles, and pancakes, amazing! The staff always went above and beyond to answer questions; they were all accommodating! It is a very convenient central Porto location, easy to walk around, even across the bridge to Gaia. Perfect place to stay in Porto!

Not applicable, everything was great!

Breakfast with variety of food. Our room with river view. Close to restaurants.

The staff is wonderful and very accommodating…. From check in, to dinner reservations to porter services. Great location. Our room was fabulous! Will come again.

Location was right on the river

Taxi couldn’t take us to the front of the building. Had to walk down a hill with our luggage. Was hoping for a true Queen sized bed but had two twins linked together

Excellent location and the customer service was very very good!! Breakfast buffet was very nice, our room and the view was amazing, lovely turn down service!

Only complaint was that the bar at the front of the hotel with premium tables for viewing the square closed a bit early in our opinion. (9pm). We would have loved to enjoy drinks there for longer.

Location, location, location. Very historical, old world charm

Can be a bit noisy

Fabulous location with good sound insulation from all the activity outside the window. Delightful staff who all seemed to enjoy making our stay as enjoyable as possible as possible. Excellent hotel restaurant, great breakfast selection.

Bathroom was rather dated. The shower was 1970s quality.

Excellent

Everything was great

Everything

Nothing

Staff very accommodating Location excellent

Very central location with very helpful staff. Right in the centre of the good natured Portuguese family atmosphere.

Leaving.

Excellent breakfast. All personel we met were very kind!

Nothing

Room was very nice. The breakfast was incredible. Bit of champagne for breakfast, so no complaints about that. Staff were very nice and gave us a glass of port while we checked in. Great location - right next to the river where a lot nice restaurants are location.

The staff was great. Always available to help.

Two things. We didn't have a good experience when we had dinner at Ribs. Meat was too hard . We didn't know that only special vehicles could have access to the street of the hotel. That was an unpleasant surprise at the arrival. If we knew about that restriction, we would have booked a different transfer service from the airport.

Views, staff and breakfast

Showers,

Location, the view of Douro river from the room, friendly staff and very good breakfast. The rooms are kept in perfect condition despite being a world heritage site!

Nothing

location and river views. v good breakfast and breakfast area

photos on booking com for balcony rooms not reflective of those given despite a challenge.(i.e balcony rooms come in various sizes).

Location

Service at breakfast

The location was fantastic and the staff was very attentive.

There needed to be more light.

Location location location

Nothing

The location right on the waterfront was good, but also very busy with tourists

Location

Cleaning

Room was awesome, view of the Durao River was perfect. We had two balconies we could stand on to watch the fireworks and the festival. Breakfast was great and location was perfect.

It is so central the location and an absolute beautiful setting

Location, breakfast, decor

Slight sewage smell in rooms

Great location, close to the Praça da Ribeira, a small square to stroll or stop for a drink and eat. You can also walk to many tourist places. The room was comfy, and the staff was friendly. We enjoyed our stay.

location, breakfast, staff being helpful

room was dark and window provided a view of a neighbour's room

Nice staff Good location

Location Staff

excellent service, very good b'fast

messed up my checkout when they charged me for the room. took a while to get the money back in the card.

Brilliant location

Nothing

Nice but the bed was uncomfortable.

The bed

The staff were very good and helpful. The breakfast was well set out and had a very good selection of food, both buffet and to order. Specifically want to mention Goncarlo Barbosa who was very helpful in making sure our luggage was being picked up by the luggage transfer company on the day we departed.

Great location but not too noisy. Easy access to sites and restaurants.

Could be slightly noisy.

Lovely position we had a double aspect room on the 4th floor overlooking the railway bridge

Be aware the area outside is very busy so leaving the windows open isn't an option, however the windows and air con are good.

Location and staff were excellent. Room was clean and comfortable. Was a wonderful place to stay for 5 nights. The included breakfast was satisfying.

Wish we could have unlimited Nespresso for the room (super minor detail). Only "negative" I could come up with.

Location was the best

Construction noise all day long from the building behind Hot breakfast items were cold

The coffee was not good.

Everything. Beautiful hotel. Great location. Perfect room. 304. Balcony over the river. Great breakfast. Entire staff helpful. Loved it. Highly recommend.

Only concern was the shower/tub getting in/out having to climb over the toilet around the glass. Is a possible fall hazard. Can easily be fixed by changing the opening of the glass.