Canto de Luz, Porto

The property was nice. Especially the jasmine bushes in front of our apartment

Welcoming was the worst! From that point on we felt very uncomfortable. They said they sent mails to finish the checking. I did not receive the ones they mentioned. I even showed my spam and regular mailbox and whatsapp messages from them. That is still not the horrible part. We were so tired and i told her, please let us get to our room first and do them there if possible, since it took her forever to find a way to send us the documents that needed to be signed. I found a solution at the end for her to send me documents through airdrop. They did not even had a hard copy of the documents! We came to the place earlier to leave our luggage and they could have done it by then as well. We had to do it late at night with all this hassle. Above all, while we were having troubles with this documents exchange, other guests came in and she chatted with them and helped them with their inquiries as we were waiting with no patience downstairs. When I went up, i had to tell her-please finish with us and do the next inquiries. She told ke- i ak the only one here! I cannot believe that we have to explain her that she has to finish with one and especially with the ones who are very tired and disappointed, and solve the other’s issues.
The employees look like they are good people in general but unfortunately two of them are definitely should not be incharge of a place like this. This is coming from a frequent travelers

The property is well located for tourists.

Breakfast started at 8.30 which is too late if you are booked for tours which start around 8 to 8.30am. All controls were electronic which might be good for some, but we were an older couple and found them confusing.

Very clean, beautiful room, good location, impeccable staff

Everything in the room is controlled by a panel which is somewhat overcomplicated. The bathroom is nice, but is missing a cabinet or a table next to the sink. In the shower, there is also missing indication to which side is hot water.

You will never find joy staying at Canto De Luz simply because their policies are not transparent and open. At least, Portugal is a fine country to compensate awfully differences during my stay at Canto De Luz.

The staff will tell you different thing and promise you with their own expectation. The truth is: the false sincerity given to me and the fake smiles they gave during my stay. It was really awful. The place is never a luxury because it has a basement unit with a long flight of stairs. If you have a large luggage, you will be in trouble carrying up and down the stairway.

Breakfast was good, the room was cosy and comfortable. The bed was as well. The location of the hotel is good and it's easy to walk to the city center.

Nothing specific.

The staff reached out within minutes of booking. The information they requested made our arrival so smooth. When we eventually arrived, we were treated like VIP's. Everything was so easy and straightforward. The staff were absolutely incredible. The accommodations were superb. The breakfast was indulgent.

nothing! It's an absolutely wonderful boutique hotel!

Nothing. We were totally ripped off. I would not recommend. They robbed us of $1300 Can and take no responsibility for their role as a hospitality provider.

Lovely staff. Lovely room. Loved this boutique hotel!

Nothing

Quiet, great location in old town, outstanding breakfast, wine samples first night, Alexa for music and weather, Netflix and Disney + for TV, good temp regulation in room, staff super helpful.

Nothing. 5 star rating well deserved.

Nice breakfast. Very helpful staff. Good location

Excellent location, exceptionally clean, great service, very friendly staff, loved the breakfast!

No instructions on how to use the washer dryer machine.

Everything ! The property was in a fantastic position easy access to the Metro the property and our accommodation was very stylish and had some nice hi tech touches staff were very friendly and breakfast was amazing.

Nothing it was perfect for us.

We loved our stay! Great location.
Friendly staff.

Everything it was lovely

Can’t identify anything I didn’t like

The property is beautifully redesigned. The staff were excellent.

Very noisy room (avoid the one at the front).

We had heard this was the best breakfast ever. I guess it depends on what you are comparing it to. It was very ordinary. We travel a lot and have extraordinary breakfasts. This was not one of them.

Importantly I do not appreciate being told to write only a five star review. This is how people game the system. Reviews are there to help others and not the property owners!

First off, the staff are absolutely amazing. So friendly and incredibly helpful! We really enjoyed our stay, but there were a few things that kept it from being a perfect 10. But it was close!

The property is relatively new and I think they are still working out some of the kinks. For one, there is a staircase that you need to walk up and down if you’re staying in a certain part of the property. The staircase is outside and has no lighting whatsoever. Not exactly ideal. Also, while we enjoyed how modern and tech savvy the property was, we struggled to understand it completely and utilize it to its full extent. It took a couple of days to really figure it out and get comfortable with — and by then our stay was over.

It was really good hotel. They were very friendly and treated us like VIP. The breakfast was really good. The Wi-Fi was excellent. The location was also perfect for all our travels. The staff was able to make dinner and lunch reservations for us. Really enjoyed the stay!

Nothing

Great breakfast. Fantastic staff. Great location.

If we could just stat a bit longer 😉

Very friendly staff, accommodating. Great, quiet room. Very nice personalized breakfast. Great location to walk from.

Average. Not much choice.

More choice. More fresh fruit.

Amazing staff, great room in a fantastic location!

No complaints.

Breakfast was delicious. Staff extremely helpful and friendly.
Good location with lots of choice for eating on the nearby streets.

The room. We were on the ground floor, little natural night and noisy from the street.
The one bedroom was divided by shelves and the only way to get into the bed was to crawl from the bottom. No ability to walk around.

Lovely breakfast and friendly staff.

Our room faced the front street so could be noisy at times. Also noisy in the mornings when breakfast was being prepared as our room was in the same floor

Modern decor yet cozy.
Superb customer service.
Location- close to subway & attractions.
Appreciated welcome drink/snack and wonderful breakfast

City side room a little noisy

Beautiful boutique bedroom. Comfortable bed and contemporary decor.
Location in old town, about 15 minutes walk down to the river. Lots of restaurants within a 10 minute walk.

Nothing!

Excellent customer service, great breakfasts and comfortable rooms

Nothing!

The breakfast was delicious, and there was a lot of different foods; eggs, fruit, fresh breads, charcuterie. etc. Really nice.

The only issue with the duplex room was finding space for our luggage, and unpacking our clothing and shoes, etc. It was beautifully decorated, but just not any space space for our things (except the bathroom had ample drawer space for all of our toiletries).

Very clever conversion of an old property near the centre of Porto. Everything was excellent- breakfast, garden, bedroom, the people - parking arrangements included. The bed was very comfortable and all the little touches made this a fabulous place to stay.

Nothing!