Resort The Phoenician, Scottsdale

The pool area was great, The hotel was very clean

Very Expensive, a little dated, The steak House food was ok, The check in staff was not very helpful with amenities

We stayed at a Casita and we understand that it's in the dead of summer. here are the pros: Air conditioning is great kids play area is fun for kids 24-Hour pools beautiful grounds great Internet (kids didn't complain) have cute things for couples or families to do multiple times everyday Abel, a front desk bad ass, gave us the perfect welcome and was a very great dude overall

our room has cockroaches, spiders and crickets. I'm not mad at this. it's really hot outside and it's a very wet place. bugs are going to want to go inside. but the thing that grinds my gears here is that there was a big gap under the front door. they make it a big deal to remind you to keep the patio door closed because of pests but the real vulnerability is the front door. We did our best to fill in the Gap but the damage was already done. when we first arrived there was a big cockroach crawling on our pillows. when we called the front desk we didn't want to go through the trouble with switching rooms and just asked for some blood bug spray and sticky traps. The woman on the phone was very nice and wasn't annoyed that I called another time to ask for new pillowcases because I forgot on the first call. The pillowcases arrived pretty fast and the guy informed me that engineering would be coming over to help with some bug spray. they never came. we went and bought some ourselves and got traps. pool amenities: it's really really hot outside during the day. we swam at sunset to avoid 111° death rays. The bummer part about this is that the kids water slide is closed before sunset. and you're no longer able to order anything and have it delivered to the pool. there are currently only eight people swimming. it's not like there's a rush of business. it would have been nice to get a couple smoothies at 8pm. I don't understand how you can order room service 24 hours but you can't get it delivered to the pool (which is closer to the kitchen). I would understand if it's a cleanliness thing, but there are wet towels, beer cans and empty plastic cups swimming across the entire upper floor pool. nobody really apologized for the bugs or followed up with the request for spray or traps.

Beautiful property

The staff and the manager who refused to address our concerns.

Food was good as always and location is top notch for accessing Old Town Scottsdale. J & G Steakhouse is one of the best Jean Georges locations we have experienced.

The staff in the lobby bar were very snooty; observation suggest they very much rate guests based on their appearance. Also, the hot tubs shut off at 6pm! Considering we were there in the summer months, one would only likely use the hot tub at night.

Beautiful location. Great food and drinks. Excellent service.

They make you close the umbrellas by the pool when it gets too windy. This is unacceptable in the hot AZ sun, at a high end resort during the Summer season…. get more substantial umbrellas or figure out how to manage the issue so guests can be comfortable. Most are there to relax by the pool, and not having access to the umbrellas is sort of ludicrous.

the pool was nice and the staff was very friendly.

there was black mold in the vent in my hotel room. The room in geberal was nothing special.

new cancelation policy of charging you a full nights stay if you canceled early or had to switch hotels.

The room did not have Kleenex, a pen, cotton balls, or any of the normal amenities

Answered above