Boulders Resort & Spa, Scottsdale

The grounds are beautiful

The room wasn’t as clean as I would expect from a 5 star hotel. There were gnats and flys in there. Also very noisy

Restaurant for breakfast on Thursday morning was horrible, dead flowers on all the tables. The restaurant manager checked on us She was wearing a black suit. She had a crop top on with her stomach showing, very unprofessional. Two rude older women one was the hostess and one was our waitress, slow, unfriendly, not attentive to our needs Food was fair for the resort price. Not happy at all!! Friday two blonde waitress were excellent, food was much better.

We had a golf cart driver that was rude, and drove like a mad man. We both had to hold on every corner was scary. We complained to golf cart attendant and he laughed at us. Golf cart driver was mid age and very muscular quite the attitude. We have decided we will not be returning to this resort. Pool was old and in need of repair. The pool lounges are very uncomfortable not resort style. Wingback chairs in our room very uncomfortable.

Great location

The Spa had deteriorated. Stopped using it after a completely fake massage

Great scenery and dramatic landscape.

The staff were shocking. Everything was about money. Not coming from a culture where tipping is a “must”, I was shocked to be met with tuts, smirks and disapproving looks because I only tipped 10%. That wasn’t the worst of it though - things really unravelled after I left and after I checked out. The hotel tried to bill me £300 AFTER my account was closed and I was back in the UK. They claimed the extra was for the room & claimed booking.com got the price wrong for the room I was staying in. Booking.com & Amex ended up getting involved to force the return of the £300 because the room booking.com quoted is what was pre-agreed. But it doesn’t stop there. A month after leaving, I received a call from my card company saying someone had used the same card (which I only used at Boulders) to make a £500 purchase at Walmart, Scottsdale - the same area as Boulders. My card provider advised it looks like my card was skimmed a month earlier when I was staying at Boulders and as such cancelled the card & refused the transaction.

Room was quite and comfy.

Service when trying to obtain vehicle from valet - service was subpar.

The resort grounds beautiful location!

Room service left a lot to be desired. It was an inconvenience to the person taking our order over the phone. It took forever for our food to arrive and when it did arrive it was not what we ordered.

The views were amazing. The staff was friendly and helpful. The setting in the boulders is always special.

The room was dated. The view off our patio was looking down on a roof with 2 old rusty AC units, not great! Bed was fine but the rest of the furniture was old. The door had to be busted open with a shoulder in it. Food prices were exorbitant. This is a Curio Brand for Hilton...should be like a JW Marriot brand...not the case with the room quality AT ALL! Very disappointed with the $$ spent even with a summer rate.

All was excellent

What an amazing property. Gorgeous spacious and the views second to none

We tried every restaurant and had issues at most. Menus incorrect, food cold and raw in one case. Food services really needs a shake up Not a good experience dinning breakfast lunch or dinner. Sent back food 3 times in 4 days

The Casita was wonderful. The transport and drivers around the property were great! The spa and pool were fantastic! The food was very good! The service throughout the property was exceptional

Our massages were good though not exceptional. For the price, I expected a level up. The robes at the Casita were very worn.

They charge me wrong and still didn’t make the refund

I loved the location. It was really nice. Bed was comfortable.

Upon arrival, the front desk girl was not very nice and made us wait for our room. I went outside to tell the shuttle people and they responded with "Another room not ready". The first night we were there, our water was coming out brown from the faucets. Light bulbs were burned out and needed to be replaced. The hot water in our "Casita" would take a minimum of 20 mins to get slightly hot. One of the sinks were not draining and the tub drain never worked, even after being fixed. Luckily someone fixed the lights and the drain at the sink the first night. The patio furniture was broken and the luggage rack broke after placing luggage on it. I did not like the fact that I had to take a shuttle to get to my car/room every day. One night after coming home, I sat in the car for 10 mins waiting for a shuttle to come pick me up (Yes, I had gone by and alerted the shuttle people I needed a shuttle to my room). I ended up walking back to my room because I had picked up dinner and didn't want it to get any colder. Our first morning there, we ordered breakfast with "in room dining". A small Cranberry juice was $7.00 (the whole bill for breakfast with tip was $129.00) Food was $77.00, the rest were all fees. When I asked the manager about the prices and how high they were, she gave me a "It is what it is" type of attitude and said she hardly ate there because of the prices. I understand the extra charge but that's just price gauging. After the breakfast debacle, We went other places to eat. No microwaves in the room, one FIRE log per room. I am just glad we didn't have the rat problem that a lot of reviews had. Unfortunately, we did not read the reviews about it and would have never stayed here. I will never go back to The Boulders Resort. I thought for the "5 star resort" it would have been a better stay.

It’s very spacious

N/A

Beautiful facility and grounds! My husband loved the golfing and I enjoyed the Spa. The rooms were clean, spacious and cozy. The room certainly was as pictured!

The parking was a little far and at night it is very dark. More lightning around grounds would be better.

Perfect hotel for weekend break - Excellent rooms.

We received an upgrade from a double bed Casita to a large villa which was great. The location is great.

Nothing

All the different amenities on site. Beautiful views, very clean. Staff was amazing

Great location, beautiful scenery, nice rooms and accommodations

I didn’t care to be directly below the person or persons staying in a room above me. The ceiling is very thin and you could hear stomping and banging around very clearly. This was several times during the night and I didn’t get much sleep.

All of the dining experiences were wonderful. Every item was delicious and prepared perfectly. I requested a Mountain View and I did receive it. The bell staff was amazing. The Villa was incredible.

The housekeeping was lacking. Sometimes we were left towels and toiletries. Other times we were left with nothing or they would remove any extras we had. We had to call for toiletries once because they left 1 towel for 3 people and no toiletries. The next day housekeeping took our extra toiletries and left no toilet tissue. Very inconsistent. No vacuuming at all and the patio was dirty upon arrival and never cleaned. And I am being billed for things I shouldn't and communicating with them about it is proving difficult. 5 Stars? hm

Perfect delivered to room!. All meal components delivered. Service perfect.

The food on offer at the various restaurants was great! The staff moving us around on buggies were super friendly and helpful. Location was beautiful, very peaceful!

Gorgeous property, spa, pools, large rooms with sitting areas and fireplace, large bathrooms ( and soap), golf cart shuttle to/from room if needed.

Breakfast was extremely expensive and chef cannot cook eggs.

Golf carts that are used to transport guest are driven extremely fast by the staff and are not courtesy to other guest walking. The spa, you’re made to feel unwelcome if you’re not buying a spa service and only using the amenities. The face towels in the bowl of ice outside the steam room were very stained and dirty looking. The hot tub has a sign that states if the temperature is 104 or higher do not use, but nothing there to tell you the temperature. The railing going into the hot tubs are not centered properly, therefore the steps are uneven, if entering on opposite side of rail. I know because I hurt my shoulder thinking I was stepping down onto the step. If to remain off center there should be signage where to enter for safety. The cleanliness was lacking, we arrived at the spa at 2:30 which we were told upon entering they closed at 5pm by several staff members. At 4:15 I was using the hairdryer and walked away to get something from my bag and within two minutes the locker room attendant was already putting away my hairdryer and I said I was still using that and she said ok and reminded me about the closing time again. The next morning I came back when it first opened at 8:00 a m the first one there and the trash was not emptied in the locker rooms and the toilet I used had poop in it. I’m thinking the locker room was tidy up but not cleaned or disinfected. I felt hurried and was not a relaxing environment. My opinion the staff should not start to do the final clean until the last customer leaves. Also only two jets work in the hot tub and it was full of what felt like small gravel in the bottom of the hot tub.

Location, views, cleanliness and food

Specific bellmen seemed annoyed when doing their job

The pool was great!

The room had a lot of cobwebs in it and maid service was sporadic at best. The shampoo and body wash were empty for several days, and getting someone to refill them was difficult. We ordered room service which was a $4.00 delivery fee plus an automatic 20% bringing our chips and salsa and 12" pizza to $56.00 with no plates or napkins. The spa was closed due to air conditioning issues which was the reason for choosing this property.

We appreciated every employee that helped us. Thank you!

Everything!! One of my favorite places on the planet.

NA

Everything.

Nothing

I used this stay as a weekend staycation. The location was amazing and I really enjoyed the scenery, solitude and the ambiance. I would recommend this place to anyone local looking for a quick weekend getaway.

Boulders resort did not disappoint ! Room was private and close to everything we needed. Fantastic stay

The property was absolutely gorgeous, the landscaping, building and of course the boulders.

Nothing, we loved it all.

beautiful grounds and room.. enjoyed the pool and restaurants

We loved the grounds and our room, especially our view! We even blew off dinner reservations and ordered room service because we liked our room and our porch so much, we wanted to take full advantage of the relaxing vibe of it! Ask for casita 224, it’s perfect!

The only thing we didn’t like was the conference people that were there were loud all day in the pool and kind of obnoxious. They even woke us up at midnight and again at 3am just being drunk and loud.

The grounds are very pretty but the upkeep and maintenance of the casitas needs major improvement. There was an overall tired appearance to the place. Not what you’d expect at a 4-5 star resort. Lots of crumbling plaster and steps, loose handrails, dents and dings inside and outside. The casitas are very spacious and well appointed but the stone floors inside the casita were filthy- bare feet turned black and the sink and fridge area had noticeable water damage to counters and moldings. Critters scurried and scratched at the exterior walls keeping us up most of the first night. The golf cart shuttle service was a nice perk except a few times they forgot about us and we waited a long time and had to call back. At checkout one of the managers was kind enough to credit us back 2 meal tabs for our troubles and give us a later check out. It’s just a shame that there were issues that had to be compensated for in the first place.

The AC in our unit was not working and while we were asked if we wanted to switch rooms, this was at 10:30pm and we had a child with us. One staff member actually asked where we were from (NJ) and said that explained it because the people from AZ don’t even turn their AC on yet that time of year. (Mind you it was 100 that day.) The staff at the spa snack bar and restaurant for breakfast were not trained well or organized. The guy working the spa bar tried to make a cocktail that turned out awful, an attempt to fix it made it worse, we finally asked if he could just make a different drink and he said “honestly, no, I don’t know how to make these.” It took 15 min to get a refund credited back to our room as he was unsure how to do that too. Breakfast orders came out wrong and/or missing some of the descriptors on the menu (ie sauces, fruit, additional accompaniments) then no one circled back around after delivery of the food and discovery of missing items to resolve it before the main food got cold. As we sat waiting we overheard other tables with the exact same complaints.

incredible grounds. unique room decor done in southwest motif

rooms seem a bit beaten up. place needs a redo

I loved the golf course and the restaurant.

The drivers were fantastic. Housekeeping and room service calls not returned. Basically it lacked hospitality.

Natural surroundings, casitas

Staff was responsive, friendly and all in all great. Would have been nice to have wood in the fireplace...my only, very small negative. Hope to return and play the golf course.

Nice location and property

Unexpected resort fees and the additional room tax added based on resort fee on the top of the tax paid for the room price.

Wonderful location, friendly staff

Overpriced for the room, very expensive but room was not in best condition. Tried to change room but none were available.

Absolutely loved it! The perfect get away.

The unit was very private and large. The amenities of the room were nice, but a little dated. Nice golf course.

The room leaked in our closet and down the wall. Called but nothing was done about it. There was a mess of needles in front of unit that kept being brought in until we had to request for them to be blown off. Lastly, there was a sewage line outside our unit that constantly smelled every time we walked out our unit.

lovely location, open fire and fabulous walk around d the perimeter

nothing

Location, Scenery, staff

it’s hard to make meals for a family with only (2) pans for the kitchen

Quiet, Good food, Beautiful golf course. Massage at spa was good

Rooms very spread apart. pathways very dark. would have appreciated flashlights. Spa amenities were only ok. location is very far from restaurants and shopping

boulders

overpriced and disappointing food

The exceptional treatment by the staff, the villa and desert landscape were all stellar!!!

N/A

location and surroundings are great

under staffed and room was missing some basic amenities (soaps, coffee, robes were very tattered)

the wilderness appeal

location of our room.. far from the lodge. tried to change rooms … they couldn’t help us even though i am handicapped

Grounds are very well kept

Smell of the casita was moldy. Holes under front door. Lots of critters outside I’m sure that come inside, especially at night.