Boulders Resort & Spa, Scottsdale

The employee's.

No cleaning service.

the property is beautiful and private. love that it is quick and easy to call for a ride

did not like that there was limited hours on poolside service. at 3:00 in the afternoon they were no longer serving food. At the spa pool, we had to leave because there was no service at all after 3, no food nor beverage.

The staff. The views. Golfing and the workout facilities. The pool was calm and the room was on point.

Not a dislike. The resort is secluded and land locked. Without a car you're reliant on rideshare. Also on property a ride is usually requested to and from venues. Just be prepared.

We have visited the Boulders before and it never disappoints. Outside dining was great as was inside dining. Room and views were awesome.

Spectacular location. Great walks around golf course. Wild animals and plants. Loved real fire in the room as was chillier than expected.

No room service - drinks/food/cleaning due to Covid! Unacceptable as rooms are quite remote from main hotel. On my own so would have loved a glass of wine on terrace or dinner in room one night. There was a coffee machine and fridge but not stocked. To get your room serviced you had to give 24 hours notice. Breakfast expensive min spend c £30. No information on this supplied pre stay.

Great location and enormously friendly and helpful staff.

Our villa had very uncomfortable furniture. It felt a bit old and dated and also had poor lighting. The pictures on your website indicated that we would have 3 Queen to king size beds. Rather the 3rd room had only 2 single beds. It was a little bit deceiving. Also the television in the living room didn't work or we couldn't get it connected so we couldn't watch any television as well in the common area. The master bedroom had a television that didn't face the bed and there were no chairs across from the TV so you couldn't watch TV there either. The bench at the foot of the bed was upholstered with what felt like cactus needles. So very uncomfortable you couldn't sit there to even put on your shoes. I would have rather had a villa that was owned by the hotel and kept up by the hotel. It would have been nice to have literature to read about the resort and in the villa but since it's private there was nothing there. Otherwise the resort itself and all their staff were just extraordinary. The resort and location is truly truly beautiful.

Slate floors

It would be nice to be able to get food past 10pm on the property. Spent a lot of nights eating candy from the lobby cause that’s all there was and there’s not any options for ordering out. Only downside for sure

Beautiful area

Not close to restaurants, no parking near casitas. Had to call fir a ride from staff to get to parking area.

Pricey for what it was. $28 for egs and bacon??

Truly beautiful property and the staff was amazing and so helfpul and nice, we will definitely be returning.

Can't think of a single thing I would change

The resort grounds beautiful location!

Room service left a lot to be desired. It was an inconvenience to the person taking our order over the phone. It took forever for our food to arrive and when it did arrive it was not what we ordered.

Couples massage we had at the spa was excellent, we both really enjoyed it and will be returning. The breakfast we had at the Palo Verde restaurant was great, the food was fresh and very tasty, I highly recommend. Also, all staff we came into contact with were very nice and friendly.

The views were amazing. The staff was friendly and helpful. The setting in the boulders is always special.

The room was dated. The view off our patio was looking down on a roof with 2 old rusty AC units, not great! Bed was fine but the rest of the furniture was old. The door had to be busted open with a shoulder in it. Food prices were exorbitant. This is a Curio Brand for Hilton...should be like a JW Marriot brand...not the case with the room quality AT ALL! Very disappointed with the $$ spent even with a summer rate.

Beautiful resort. We absolutely loved it and the staff were wonderful. The food was delicious at every restaurant.

It’s a little far out from things but it is a minor inconvenience. Bees at the pool were bad one day but it was remedied quickly by the pool staff.

They charge me wrong and still didn’t make the refund

I loved the location. It was really nice. Bed was comfortable.

Upon arrival, the front desk girl was not very nice and made us wait for our room. I went outside to tell the shuttle people and they responded with "Another room not ready". The first night we were there, our water was coming out brown from the faucets. Light bulbs were burned out and needed to be replaced. The hot water in our "Casita" would take a minimum of 20 mins to get slightly hot. One of the sinks were not draining and the tub drain never worked, even after being fixed. Luckily someone fixed the lights and the drain at the sink the first night. The patio furniture was broken and the luggage rack broke after placing luggage on it. I did not like the fact that I had to take a shuttle to get to my car/room every day. One night after coming home, I sat in the car for 10 mins waiting for a shuttle to come pick me up (Yes, I had gone by and alerted the shuttle people I needed a shuttle to my room). I ended up walking back to my room because I had picked up dinner and didn't want it to get any colder. Our first morning there, we ordered breakfast with "in room dining". A small Cranberry juice was $7.00 (the whole bill for breakfast with tip was $129.00) Food was $77.00, the rest were all fees. When I asked the manager about the prices and how high they were, she gave me a "It is what it is" type of attitude and said she hardly ate there because of the prices. I understand the extra charge but that's just price gauging. After the breakfast debacle, We went other places to eat. No microwaves in the room, one FIRE log per room. I am just glad we didn't have the rat problem that a lot of reviews had. Unfortunately, we did not read the reviews about it and would have never stayed here. I will never go back to The Boulders Resort. I thought for the "5 star resort" it would have been a better stay.

It’s very spacious

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Beautiful facility and grounds! My husband loved the golfing and I enjoyed the Spa. The rooms were clean, spacious and cozy. The room certainly was as pictured!

The parking was a little far and at night it is very dark. More lightning around grounds would be better.

Perfect hotel for weekend break - Excellent rooms.

All the different amenities on site. Beautiful views, very clean. Staff was amazing

Great location, beautiful scenery, nice rooms and accommodations

I didn’t care to be directly below the person or persons staying in a room above me. The ceiling is very thin and you could hear stomping and banging around very clearly. This was several times during the night and I didn’t get much sleep.

Perfect delivered to room!. All meal components delivered. Service perfect.

Gorgeous property, spa, pools, large rooms with sitting areas and fireplace, large bathrooms ( and soap), golf cart shuttle to/from room if needed.

Breakfast was extremely expensive and chef cannot cook eggs.

Golf carts that are used to transport guest are driven extremely fast by the staff and are not courtesy to other guest walking. The spa, you’re made to feel unwelcome if you’re not buying a spa service and only using the amenities. The face towels in the bowl of ice outside the steam room were very stained and dirty looking. The hot tub has a sign that states if the temperature is 104 or higher do not use, but nothing there to tell you the temperature. The railing going into the hot tubs are not centered properly, therefore the steps are uneven, if entering on opposite side of rail. I know because I hurt my shoulder thinking I was stepping down onto the step. If to remain off center there should be signage where to enter for safety. The cleanliness was lacking, we arrived at the spa at 2:30 which we were told upon entering they closed at 5pm by several staff members. At 4:15 I was using the hairdryer and walked away to get something from my bag and within two minutes the locker room attendant was already putting away my hairdryer and I said I was still using that and she said ok and reminded me about the closing time again. The next morning I came back when it first opened at 8:00 a m the first one there and the trash was not emptied in the locker rooms and the toilet I used had poop in it. I’m thinking the locker room was tidy up but not cleaned or disinfected. I felt hurried and was not a relaxing environment. My opinion the staff should not start to do the final clean until the last customer leaves. Also only two jets work in the hot tub and it was full of what felt like small gravel in the bottom of the hot tub.