Warwick Hotel Rittenhouse Square, Philadelphia

Good location. Nice lobby area. Possible to park nearby at the street (after some search) without using the valet service.

Unfriendly receptionist during check-in, the colleague of her who took over the next shift was much friendlier. The resort fee of 17 USD per room / night was not mentioned during booking process. 10 USD of it can be used in the overpriced ‘gift shop’. One of our two rooms was smelly at beginning, was better after intense aircon use. Doors to bathrooms are hard to open and close.

Friendly helpful staff. Large clean room. Parking garage attached to hotel.

Room was a bit outdated. Also could also stand a refresh with room amenities like coffee machine.

Location

Dark room. Very noisy HVAC

Beds were so comfortable!

Great location, beautiful hotel, convenient parking nearby.

Being charged for WIFi and water and coffee Kn the room. The “resort” fee.. I didn’t use it and should have a choice. Typically a resort fee is for pools, free parking , etc. Just seemed like an extra expense. I didn’t know about it until after I checked in.

The view wasn't bad and the main lobby was nicely done

How expensive everything was. Overnight parking is $50. Add that to our room and the security deposit and it's about 500 for one night.

The hotel was very nice and in a nice area of town

The room was very dated and the furniture was stained and not what I would expect for a king suite

All staff were very friendly and accommodating.

Parking directions should be better detailed. It's very confusing. Also, they need to deep clean the carpet in the rooms.

Kids running all over the lobby, kids climbing outside tree. No MGMT whatsoever!!!! This is rittenhse area for heavens sake!!

The location of the hotel is very good

Reception staff not very friendly. Reserved for 3 persons and the room had only one bed. They do not clean the room everyday.

The staff were nice

The room I requested was not available when I checked in over an hour after the window to check in opened. The room we were given instead had a pull out sofa with stained mattress and no linens or blankets. The bathroom toilet had poop splatter on the rim and the sink had hair in it. Parking garage was painfully long waits.

the location and everyone super friendly

our first room carpet was soaked due to the ice machine in the next room but we got room switched so it all worked out

Lobby

Rooms look tired with poor workmanship. Room layout is terrible. Asked front desk to have housekeeping drop off shower gel at 5:40 yesterday morning. Checked out at 9:am without ever receiving it.

The location is amazing. It is also beautifully decorated. The bathroom was nice too.

For that price, that room WAS NOT worth it. We paid over $200 just for the room. Thereafter we paid $50 additional for parking. The room was a matchbox. There's no space for anything but the bed and the TV stand that morphs into a desk. Our view was of the alley and people who were somewhere that had a pool. No microwave. One towel, washcloth and hand towel per person. The remote didn't even work the TV properly! WAYYYY too much money for what we received.

Large room

Breaking no included, no microwave or working vending machine

The room,the bathroom very clean! The location great!

The card keys were not set up correctly. My sons card had to be reset and my card worked after three tries…

Lovely property and team! Spacious room.

Parking options were rather limited.

Great location.

No hot water. Loud, annoying neighbors late at night.

Everything was great. No issues with anything.

It was a shame that the bar closed at 8:30!

The lobby and the hallway was beautiful. The bathroom was nice and the interior designs were nice as well.

The room was nice, however, the air conditioner made loud noises and would wake me up in the middle of the night. The carpet had an old smell triggering my allergies and the bedding did not smell fresh either. I understand that they were busy and I agreed to have my receipt emailed to me when I checked out, however, I have not received it as of yet and it is the 4th of July.

Beautiful decor and friendly staff.

The price of valet parking not mentioned on website (Booking.com) nor the $75 incidental fee added to the room.

LOCATION, very spacious, good AC, comfortable beds, good shower pressure, open view and good room darkening shades, friendly staff, working refrigerator, quiet

No soap in room (had to ask twice), bathroom had only 1 (of 2) functioning lights, only 1 cup provided for in-room coffee, rug and furniture need a refresh.

Love the location and access to local hospitality

The first desk service wasn’t as welcoming as expected

The staff were not the friendliest. Had issues with getting our door open and took several trips to front desk to resolve. Then there was no coffee in the room. Said their shipment didn’t come in. Had to ask for things that should have been there and they made it seem like a big deal

Good location, friendly staff

A bit dated. The bed was way too firm and the pillow hard and lumpy.

Very nice staff and up beat lobby but suite was super drab and all needs a major facelift.

Location

Bad breakfast and early in the morning a lot of noise

Excellent center city location. Can purchase snacks in lobby where there is cozy seating. Coffee shop on first floor is good.

Check in is at 4pm. We had to wait about 45 minutes. Staff handled the pressure well.

Room was worn - chair in bad shape, bureau scratched with chips out of panels, carpet beat.

Excellent location

Hidden fees, snarky front desk, tired room, loose caulk around tube, etc. Not bad, but showing its age and how long since the rooms were redone.

Loved the people and wonderful valet men who shared city treasures.

Nice gentleman came to our room and fixed the AC, but NOTICEABLY WARMER in our room than in the halls. He was very accommodating and would have returned if we called, but out a lot. ROOM JUST NEVER WAS COOL ENOUGH. Coffee truck didn't make the delivery so missed morning coffee on several mornings. Not cool! Nice lady scored us a starbucks pod. Also, if 2 are staying, supply 2 coffees please, not just one!

Location

The location was great. The room & bed were comfortable. Hotel staff was nice & option for breakfast delivery from the cafe next door was great.

The ice machine on our floor was broken. The toilet seat was loose, and we requested that it be fixed while we were out for the day, but it wasn’t. We were missing hand towels, so had to request those. Overall, the rooms are a bit dated & could use a refresh.

It was a good clean hotel, doors seemed older but everything worked well.

All but one of our room keys stopped working (sounded like multiple groups had this problem)

The ac didn’t work in our room

Historic Rittenhouse Square hotel with excellent location, very accommodating staff, and spacious, quiet, and comfortable rooms (and three working elevators, so never a wait). Although the furniture doesn’t quite comport with the 1920’s architecture of the building, everything was more than adequate with comfortable bed, a desk/table, a sitting area, and a very large bathroom. Housekeeping service daily and excellent. McKinley, among other front desk staff, was super helpful and friendly, as were all doormen, including Steve, who knows how to get a taxi fast.

A few things seemed not totally up to par at first with this property, mostly addressed quickly by staff: no bath towels in bathroom when I arrived on a Saturday evening (and finally delivered by housekeeping after nearly an hour); no ice in ice machines on my floor or floor above (found on floor below); no pods provided for espresso machine in room (remedied next day, when a different machine was installed, with Starbucks Verona sachets). There also is no hot breakfast on “club floors,” as promised on Booking description of services for my room type. McKinley at front desk listened to my query about this and said, with surprise, that the club floor service had been discontinued several years ago. I requested this complaint be forwarded to general manager, which she agreed to do. This issue is a significant oversight by the hotel, Booking, or both. Something was promised with reservation but never available at property. Breakfast places aren’t abounding in this neighborhood, and the adjoining Bluestone Cafe is generally crowded with long lines and is expensive. So a lack of an available breakfast at or near the hotel is a drawback. However, the assets of this property and staff do compensate for the shortcomings. In today’s expensive hotel market, The Warwick is a very good value in the best part of Center City Philadelphia.

Loved the lobby of the hotel and the Mediterranean restaurant attached to the hotel. Although a bit pricy, the food was excellent and service outstanding. The valets were outstanding and very helpful.

Housekeeping a bit slack. Items missing.

The location was excellent. The room was small but comfortable. Very nice fitness center.

They cleaned our room and took some towels and could not replenish them - so the two of us had one towel between us for the last night of our stay. We were told about about a $17 location fee per night when we arrived but it came with a $10 per day gift shop credit.

Location and helpful staff

Housekeeping wasn't the best. Towels and coffee/tea setups were missing

Friendly staff, beautiful lobby. The attached restaurants are top notch.

The sleeping room corridors are a bit beat up. The bathrooms could use an update. Mine was tiny and awkward to navigate. The plumbing was sluggish.

Location by Rittenhouse sq was good nice restaurant walkable. Staff except Monica were great especially McKinley who was very helpful. Valet parking was expensive but good.

Monica on the front desk needs some customer service training. She goes immediately to NO quicker than my 2 year old grandson. Room not cleaned each day and needed to request dry towels

Excellent location and great value. Friendly and efficient staff. Room was spacious and clean. I would definitely stay again and recommend to friends.

Good location, big room and comfortable bed

They should air the rooms between guests

location just great

Location and restaurants

Housekeeping Service was a little off this visit. Don’t know if they were short but did not have the full complement of towels expected for this type of facility.

Staff very helpful. Lobby fresh and well kept. Room was large.

Furniture old. Electric shock in the room. Dirty mattress on beer uncomfortable sofa bed, with no bedding supplied until requested. TV would not come on, phones didn’t work.

The location was right in the center of the city. The room was clean and organized and the staff were friendly.

There were no usb ports in the room to charge our phones and ipads.

The staff is what made this hotel. Everyone was extremely welcoming. Everyone offered to bend over backward to help. The location was also great. The hotel was very clean even with some dated furnishings.

Our room had seen better days. The furniture was all pretty beat up. The mattress was uncomfortable with many spots where springs could be felt poking through. The HVAC in our room always made the room feel muggy. We ended up turning the air on to try to dry it out. The air never seemed to cool the room and gave off a musty smell when running. The "iPhone Docking nightstand" was a joke. Apple changed the connector to lighting in 2012... but not this alarm clock, it wasn't changing for any phone. Yes, it still had the 30-pin dock. The "city view" was also questionable.

Great location, central to shopping and restaurants. Property gives a 10$ credit for snacks. Jr. Suite is large and cozy, comfortable couch, bed is comfortable as well. Bathroom is large and shower is large as well.

The cooling/heating unit in room 710 is SO loud that when it kicks on, it sounds like it fell out of the wall. It woke us from a dead sleep, every 2 ish hours and made for a crappy night sleep. Requesting an early check in is relatively pointless and room was not available until 4pm. The parking situation on site is very odd, but typical of a bigger city. You pull in and valet will take your car onto an elevator and store it away until you need it or leave. If you need something from your car they will take you on an elevator to it, and cars remain unlocked in the stored location which was odd to me.

Very well located

It’s feeling a bit old