Kimpton Hotel Palomar, Philadelphia

The room was very clean and comfortable tho on the small side. No robes or slippers, but a yoga mat? The staff was friendly and I do recommend the breakfast at the restaurant in the lobby - the eggs Benedict were most excellent.

Great location for hitting local stores and restaurants in Central Philly.

The elevator and hall are a bit dark and dingy.

Room was clean and comfortable. Lots of amenities like happy hour w/ wine selection, free non buffet breakfast, $20 room credit per night for snacks, nice gym.

I would have sacrificed some bathroom space for living/bedroom space. The bathroom was huge and nice though. Jacuzzi tub not really necessary.
Impossible to get a breakfast table unless you made a reservation ahead. Wait would have been 1 hr if no reservation. Good thing I stayed several days to find that out.
No one's fault but there was a fire alarm that went off at 11 pm. A bit inconvenient, as one of my kids was already asleep and I had to wake him.

nice hotel and good location.

every time I called the front desk with a question or request, the answer was a hard “no”, I didn’t feel there was a genuine desire to help and/or accommodate.

Fireplace at the freezing day was exceptional.
And Happy hour with warming red wine was exclusive.
Not to mention a nice company sharing the Happy hour at the fireplace...

nothing

Spacious room, classy and comfortable, good shower. Outside noise disturbed my sleep, but hotel can’t really control this. Restaurant was good, but it’s busy so make a reservation, even for breakfast.

A very nice hotel, and they offer some great perks

I seemed to have been given the wrong room but I got in late and the room was still nice so I didn't bother to mention it

I like the restaurant and I like the bathroom inside of my hotel room

I didn't like they did not have a refrigerator or a microwave inside of the room but had a mini bar

Room was clean bed comfy

First elevator I ride up in was in need of renovation. A bad first impression. And the lobby corridor was dark

The location was great. The staff was helpful. The room was nice.

It was absolutely gorgeous ! Very warm and the staff was extremely welcoming & accommodating

My spa tub wasn’t hold the water . After calling maintenance he came and quickly fixed the problem.

Room and staff were exceptional

For a heavily booked facility with over 20 floors having only 2 working elevators was a major pain - especially when we were traveling with animals. Waiting 10+ minutes for an elevator with 3 dogs was a major problem. And 8 flights of stairs to traverse with the same 3 animals was not acceptable.

Breakfast was delicious. It made the room rate an even better value.

There was a large tear in the window shade that, I feel, should have been addressed sooner.

Beautiful decor, nice amenities

Parking, extra charges not well explained before booking

Everything was very nice. Staff was great.

The rooms could use a little refresh. The lamps were worn. I did not like the automatic 20 dollar charge for mini bar no matter if you used it or not. I took 2 beers to go to spend my 20.

Rooms were very clean and comfortable

Elevators weren’t working properly. There were 4 elevators and at best only 2 were operating. Made for long wait times and cramped rides.

Room was nicely appointed & bed was very comfortable.

Nothing

The layout of my room and classic feel of the design of the hotel.

No complaints

Great location and valet parking

I asked 5x for a coffee maker before it was sent to my room. Cleaning staff left dirty glasses in the room and didn’t replace with new ones. Part of the facility fee was getting 2 bottles of water in the room every day but that wasn’t done unless I called. The elevators took so long that on 2 occasions I just took the stairs. There seemed to always be one of four not working and the lobby got too crowded

Staff was excellent as usual

The everyday cleaning was fine, but the room was a little grubby with things that probably aren't addressed regularly.

Courtesy cold lemon water in lobby.

Room fridge was warm and had puddles of water on the bottom.

The hotel has a very nice design and the old architects building and is in a great location. The rooms were clean and really nice.

The elevators were overtaxed and took a long time to come to your floor.

Cleanliness, location, very friendly staff, the SHOWER and soaps!!!, the cheeseburgers and truffle fries. Valet crew were wonderful!

No microwave in room, no old school paper list of hotel offerings and activities. We definitely paid more for location.

location

door was very creaky, an elevator brought us to a basement floor where we got stuck

The room was spacious and the beds were very comfortable. Well appointed and attractive bathroom. Very nice dining room and bar with good food. Staff was friendly and helpful.

The lighting back to the elevator area was very dim. Makes it difficult to see especially when coming in from daylight.