Hotel The Peninsula, Paris

Terrible service, unfriendly and unprofessional. The room smelt of tobacco.

Everything is great with Peninsula Paris. All employees are friendly. Services available 24/7. Room has great comfort with considering details

Price is high. But it’s worthwhile

Highly recommend this property; it is luxury at its fullest! The hotel truly made the experience in Paris one of the best ones we’ve ever had! Absolutely must stay when in Paris ! We will definitely return !

Everything

Breakfast was not clear.....pastries were already on table and then given juice/tea which meant we were locked in at 72EUR each for breakfast. Only downside of the break as felt this was not right....also charged for the 2nd day breakfast without us having it although think this was a genuine mistake

Very overpriced

Good gym and pool Very nice spacious room with comfortable bedding Nice little balcony Good location near shopping district

Staff are abit obnoxious across the property. Abit of a mafia, for example, ordered freshly squeezed pineapple juice as per menu and received packed processed juice and the lady tried to convince me it was fresh like I’ve never had a pineapple. Then later she got defensive saying I have to pay more to get fresh juice( fyi it was Eur 19). Service is very cut throat in this hotel.

Never been to an hotel with such good staff they was absolutely brilliant.

Leaving

Breakfast could be better and should improve Location v good

Breakfast

Friendliness, helpfulness of staff. Room size, amenities, comfort, spacious & luxurious marble bathroom with separate tub, shower toilet & double sinks, lots of closet & drawer space, comfortable bed, complimentary macarons, fresh fruit & chocolate bellman on first day, complimentary Espresso & bottled water every day, first floor restaurant with outdoor seating & top floor restaurant with exceptional view of Eiffel Tower at sunset & after dark when it is lit up!!!

Very much

Too short staying. I wanted more.

I would prefer a buffet breakfast for time reasons

I cannot think of anything

Wonderful hotel, amazing restaurants I dined in three whilst staying. Staff were really accommodating and concierge helped with days out. The room was little small for the price I paid.

Very high standard in all aspects. Customer service, well organized and well trained staff on problem solving cases. Very clean with beg areas and very comfortable beds.

Nothing. It’s perfect.

The property had a great location and was beautiful. The suites however are a waste of money. Views were non existent and frankly the lay out of the suites make them feel small even when they arent necessarily small. You dont use the room as it doesnt flow so total waste of cash.

The staff were rude and useless. Every morning my breakfast order and husbands would be wrong. When you are paying €35 euros for an omlette you expect it to be right the first time. Not have to send it back and then it still be wrong. Room service was ridiculous. Took over an hour to get a coffee sent to our room every morning and it would turn up cold. Again when you are paying €60 euros for 2 coffees to your room you expect them to be timely and drinkable. The room keys never worked and we repeatedly had to go downstairs and get them changed. There would be 6+ staff at reception and yet no one acknowledged you or helped and it would take 20 mins to get seen and your card sorted. The staff were rude, unhelpful and there was never service with a smile.

bad

Rooms

Nothing

Amazing Staff !! From start to finish bar far the best experience in a hotel for years . Rooftop restaurant was well worth a visit and the food was amazing , its the little things that make a difference and they pulled out the stops to make one night in Paris a great one !!

Nothing !

All super

Staff

N/A

Luxurious

Details everywhere. We loved it

Everything is amazing ❤️

None

Every single detail counts.. everything was astonishing and gorgeous. Special thanks to the best lady we met at the Hôtel management Ms Rana Martin, she was great and so supportive.

None

Amazing facility and location! One of a kind hotel!

Nothing

Beyond services, Best Spa and Facilities, Architecture and Decoration, Location and shopping neighborhood,Playing music in bathroom, Rooftop, Champagne and Macarons.

Scent of amenities ( please change )

Size of room

Poor service. Very poor room service food given the prices. Actually outrageous

My stay at The Peninsula Paris was a remarkable experience, blending luxurious comfort with top-notch service. The hotel's attention to detail and commitment to guest satisfaction made my visit truly memorable.

Very high end luxury

The get what you pay for - high end luxury service and facility means a high price tag

Well organized. Very Luxury.

Itziar Garcia was amazing thank you

Excellent location and suite is amazing

The « Bugatti » car show at the entrance from the guest, the engine ramping and the attention seeking was bit obnoxious

The care and attention to detail was exceptional throughout. The staff were friendly and informative. Special mention to Tien Giang - Front Desk Agent for a seamless check in and check out. We received a complimentary room upgrade with a champagne and amenities welcome making for an extra special stay.

At a push to find anything, the hydrotherapy pools in the spa could have been a few degrees warmer.

It was very calm and serene. The Peninsula made excellent accommodations and was able to provide us with an early check-in. Not only did they give us an early check-in, they had a full breakfast waiting for us in our room. There was one mistake made - my son's stuffed animal got taken away with the sheets accidentally when they were cleaned and he went missing for a night. The hotel found and returned him, with another stuffed animal that had my son's name embroidered on the back - my son named him Peninsula Bear - and they took pictures of the two stuffed animals on the hotel rooftop overlooking the Eiffel Tower having an "adventure" together (to explain my son's stuffed animal's absence) and included a note as well. It was the most amazing customer service I have ever received and they turned what could have been an awful situation into a wonderful experience for my son.

Service and online chat. Very proactive team. Great food!

too short )

Well positioned, great inside

Not friendly and professional when handling complaints

The food at the main restaurant was terrible

The very slow service The food preparation was bad and totally unacceptable for a 5 star hotel

Stunning. Gorgeous. Top notch service. Attention to every detail. Will definitely stay here again. They made us feel like princesses in a movie 😊

Loved service. The food was excellent too. Had my granddaughter with me we enjoyed it very much. It was relaxing and we felt pampered

Nothing could have been better

Well trained staffs and very professional. Nothing to complain, worth the price will come back for sure.

the food was terrible and the room and noise were bad

The hotel itself is stunning.

It's an expensive hotel. The accommodation (for a special occasion) warrants the cost. However, restaurant costs are very expensive.

hotel is excellent

nothing

we didn't have breakfast, the location was very good and within walking distance of many places

the hotel does not have a relaxing lounge area to sit - it has a commercial feel to the entertaining areas - there is a bar but it only has approximately eight tables and unless you know you have to reserve a table (we were not informed) you will not be able to use the bar, for a hotel of this size it seems a bit ridiculous.

1- Spacious contemporary rooms . 2- Comfortable bed. 3- Large clean bathrooms 4- all rooms has coffee makers 5- some rooms has balcony

The Location Value for money Breakfast is average.

you pay a lot for a small room with malfunction tvs and coffee machines

outstanding service

we had to leave

everything it’s excellent to the max

luxurious beautiful clean high end hotel

Friendly service super facilities Spacious rooms

It was good

Nothing everything good

The room was spacious and modern with all resources for a comfortable stay.

I was charged incorrectly for extra breakfast after the third night that I never had despite a breakfast that is included in the stay. I required clarification from a member of staff who insisted that the bill is correct and there is cap of 59 euro for breakfast and mine was above 61 ! I didn’t argue much and paid . I then asked for a detailed breakdown of the breakfast from another member of staff who was very kind to find out that someone else had signed on my room number hence the extra charge . she apologised and I offered the refund on the credit card . incident like that can damage what would have been a good stay .