Hotel de Crillon – A Rosewood Hotel, Paris

The food and the service at Nonos was wonderful.

The lady who took the order during my first breakfast was quite arrogant. She fluffed the cushion very heavily in front of a client when his wife and children just left and he was still sitting there and reading something. This would really make people uncomfortable and it was not surprising that the husband left in a few seconds. When she took away the empty bowl and the coffee cup from my table, it seemed she was in a big hurry. She finished the job so fast that when I realized it, she was already few meters away and I already lost the moment to thank her. Is that a Rosewood standard? Well, it was my first time staying in a Rosewood hotel, so I was not quite sure.

NEVER STAY HERE!! It is unacceptably bad property; dirty towels and rooms; we took suits and they gave room without light; unacceptably roof personnel; every time they forgot things when you ask consierge; general manager was not available two days when we requested him

everything

Concierges not on top of things enough. They needed to communicate between themselves better in order to not drop the ball. Service in Restaurant Jardin D’Hiver is painfully slow. There’s a lot of staff and yet one waits 20mins to get a menu and 30mins to get water for the table. Bread came without butter or olive oil, no one checks up to see if everything is ok or anything else needed, takes another half hour to get the bill. Room Service is also not at a five star level. There was always something missing from the tray ie) no milk to go with the tea, sugar missing, no salt or pepper…etc. So by the time you got all of these things, the food or tea/coffee was cold.

Location was nice

When we were trying to pay for the hotel, the receptionist had charged us 4 times. Later when we were trying to contact the Hotel we never received a respond! They still owe us a big sum of money but are not even responding to our emails!

I loved the warm welcome I received and unexpected upgrade of the room. The butler, Clementin, was very professional and treated me with sincere and respect when showing me around the hotel. Clementin helped me with a dinner reservation at the Winter Garden, and he made me feel at ease the whole time. It was my first time at the hotel, I felt very happy with the staff I interacted and the dinner with my friends at the Winter Garden was just superb. The room and the interior, just beautiful and clean.

The day I left, 10th, was an issue for me. I was at the Sauna area in the morning and an older staff (a lady) passed by and I smiled. She just gave me a look and walked away. As I was leaving, there was a host by the Winter Garden, I smiled at her as soon as our eyes met but she just looked at me up and down. That was rude and disrespectful. It's not like they did not see me. They saw me and decided to give me such looks. They were either being a racist or judgmental. I left feeling uncomfortable and disrespected from the two staff. First time receiving such negativity from the hotel staff and especially from the staff at Hotel Crillon, even more disappointing.

incredible

nothing

Hotel staff (housekeeping in particular) was spectacular and super friendly! Property was pretty and the room was amazing!

The reception/check-in staff was not helpful nor welcoming- giving us glares. (check-out was better) the hotel manager was intimidating and despising. When we ran into an issue, he was not friendly nor understanding at all ruining our experience from the start. For the nightly rate that high, a disruptive and uncomfortable experience from the check-in affects the entire experience. Unless you wanted to be treated and looked down by a group of entitled, snobby, and uncomfortable staff under the significant price tag, DO NOT COME. There are multiple 5-star boutique hotels in the area with just as great of location and much better staffs.

location and lobby they try to make some kind of service it is profesional but in general they do not have any serious interest to comfort you just pretending

noisy from every coming underground U tube you feel vibration they want money for everything and the comfort is questionable go to other hotel insted completly overpriced

price