Lord Elgin Hotel, Ottawa

Excellent location right at canal to go skating. Great view looking towards canal. Staff is outstanding. Renovated bathroom. Will return when we are in Ottawa.

Due to historic character of the building, the toilet was squeezed into the bathroom.

great location

nothing

Easy to access . Central .

Needs some insulation for the windows as it was cold in the room close to the windows. The electric outlet close to the bed did not function .

Room was clean and comfortable. Beautiful property and excellent location.

It was unfortunate to not have a room facing the canal but not a huge deal. The pool and hot tub area really need a refresh. It’s pretty dated and tired. Also it would be nice if the pool was open until at least 11pm instead of 10.

Location is amazing! Property is well kept and the restaurant and bar serve great food!

We liked everything!

location and price.

Heating is louder.

Location was good. Rooms were big enough.

Booking and their website don't communicate. They gave me the wrong room.

The location is excellent. We left our car in the parking garage for 2 days and walked everywhere - museums/shopping/restaurants and the Rideau Canal Skateway. I really like that there was a small fridge in the room which we used. Bed and bath linens were good quality/clean. Everything was very good which we expected for a 4 star hotel. We would stay here again for a short stay.

The room and bathroom were quite small. If I wanted to do yoga or stretching there wouldn't be enough space in our classic queen room. The keurig coffee machine and accompanying coffee pods weren't great so we walked to the nearby Starbucks when we didn't want to go to the restaurant in the hotel.

No one told me the breakfast was included.

Old TVs, access to the pool blocked by boxes, elevators wasn't clean enough

The location is great, the rooms clean and well equipped. The hotel is very charming.

The room was noisy, you can hear nearby bathroom hot water and flushes. You can also hear the people walking and talking in the corridor. The spa and pool are okey, not great. They don't have parking so the valet service is an additional cost to consider (around 35 cad per night)

Friendly and welcoming staff

Bathroom was on the small side

The Lord Elgin Hotel is centrally located near the Parliament in Ottawa and has a very welcoming staff. The room and bathroom were spacious. We loved the possibility of checking out at 12 p.m.

Overall, the room needed a good dusting. Even commonly used areas in the room or bathroom were rather dusty.

$40 exfra per day for parking

The staff were lovely and the interior of the hotel (lobby etc was very fancy). Our room was clean and spacious, with a lovely view. Location was fairly quiet whilst still being on the doorstep of everything. Would definitely stay there again

I wish they had smart TVs in the rooms

All was good, clean rooms, comfy beds, perfect location

A bit pricy

Staff was very helpful

No parking

Great location, very walkable. Excellent breakfast with room service. Coffee could have been fresher.

Hotel was nicely decorated for Christmas!

Valet parking took to long to get car

Egg Benedict were excellent

Good location and staff.

Room was very poorly designed. Light flooded through the door crack which kept me awake all night. Toilet situated so close to wall, had to sit on it sideways. Waited almost 15 mins for a valet person to take my keys on returning to the hotel at night.

The location to downtown.

The windows were small.

Cleanliness of facilities and room Comfortable and well maintained room with a nice view of the park Very quiet Staff are attentive and friendly

Nothing

Very close to the NAC and the restaurant was lovely

We were attending an event at the National Art Center and the location was perfect

Everything was fine so, nothing.

Location is great and walking disctance to everything special ..room good size, perfect to stay , rest after much walking , bed comfy , bathroom nice! Everything functional and looking good!

Hotel itself is nice, but luck of something fresh.. look dull and boring ..it’s classic style but bit outdated in my view.. nothing special in design to look warm. Of course people who work there compensate this with their smiles and kindness! I just think hotel somewhat represents Canada, and could do its better than now.

I wanted to treat my friends from Egland by paying the hotel . So i prepaid. However At the checkout, the receptionist charged their card, slthough i have prepaid. When i came to pick them up - she was rude to me when i asked her why dud she let them pay.. at this time i do not see a refund on my card so it looks like it was paid by my guesrs and us? Pls advise.

The staff is very understanding & very helpful when something is not to your liking. They also are very good at communicating. As long as you are respectful they will be helping you in any way they can. The location is in the heart of downtown and the rooms are very clean, the bathroom is very nice.

The location is perfect

This is the third sat at this hotel and 2/3 times we had a room that smells like cheese. Very unpleasant. The second dislike are the thin walls. Our neighbour had the tv on all night. Very difficult to sleep.

Location is great

Slight smell of cleaner and old carpet in the hallway.

Location is excellent and steps from everything. TheText prompts and the staff are awesome. Friendly and accomodating.

The beds are decent but the pillows are terrible.

Location

Internal staff communications

Staff: bell "boys" were very good and especially the nice woman who made us a BIG hot chocolate and BIG tea to go from Grill 41 at the end of a long day on Saturday.. just what we wanted

It is in a fabulous location.

Our room was close to the elevator so we could hear people shouting to each other as they returned to their rooms at 2am. There was also light shining in from around the door. If it sealed properly then it may not be so noisy.

Very comfortable and quiet

Breakfast area is a bit small and can get super busy. The breakfast buffet is very limited, but you may also order from the breakfast menu.

Location

Not the same coffee machines in every room.. last time we stayed in June it was better - lavvazzio versus Kurig

Hotel is in a great location being just down from Parliament Hill and Eglin St. itself being busy with lots of places to eat etc. Rooms were comfy, decent swimming pool, hot tub & sauna.

The restaurant was ok. Overpriced for the quality of food. Had dinner and breakfast there once and then ate out every other day.

Personnel readily provided all available option for addressed concerns. Fast and effective service. Showers and cleanliness is excellent.

Room looks very ordinary. I expected more classic/vintage/historical stile and ambient.

Great location, cool art deco carpets on the 10th floor. Comfortable rooms. Clean with friendly staff.

Rooms are not the most soundproof. AC system is finnicky.

Location, historical, great beds

Not much but if I'm fussing, Bathroom door doesn't close , noisy AC

Location, size and comfort of room, breakfast in restaurant, friendliness of staff

Elevators are mechanically noisy(our room was close to them), and guests were speaking loudly as they waited for them, as well as shouting down the hall to each other, at all hours of the night. Perhaps the hotel could include a gentle reminder to be considerate of other guests in its welcome materials

Lovely, historic property. Friendly staff.

Not a fan of the valet parking. Makes forgetting items in the vehicle prohibitive to access.

Location

Parking! No Valet!

Hotel is good, just the Ottawa experience at the front door really makes it look bad (the smell)

The staff were very friendly and pleasant

You have to use valet service which was another $45. They did not disclose this. On the website it said 25 to park... I had an elderly person with me and had no option but to pay the $45. Also, there was a pride parade that blocked the street and access to the hotel until after 4:00 p.m. The hotel knew when I called that I had a senior with me. This caused us difficulty and I didn't appreciate that. The hot tub needs to be cleaned out and freshwater the towels at the pool area are worn out, The mattresses need mattress covers or pillow tops added. They were not very comfortable, The towels also should be upgraded or replaced.,

Service was good

The phone in the room had technical difficulties I had to call twice from my cell to reach the front desk

I liked that it was a vintage hotel with modern amenities. Comfortable and quiet, but easy to walk to so many places.

Our room needed to be dusted.

I loved how close the hotel is to everything. We walked everywhere. The hotel was pretty quiet. The beds were nice and firm.

Location and service

They need new carpet in the hallways

Front desk and valet staff were great.

Shower glass doors leak water to washroom floor. Urine stains on toilet (not cleaned properly)

Great bed. Accessible room was partly accessible - wide doors, bath seat & bars in shower & behind toilet.

Soap containers too far to reach from bath seat. Need side bar by toilet. Need breakfast bar for coffee & muffins. Restaurant very good but only for meals too expensive for a quick bite.