Hilton Lac-Leamy, Ottawa

We loved the indoor/outdoor heated pool in the winter. That was great!

The M&Ms purchased for cash (debit not working) at the hotel store were stale or moldy and had a horrible taste. We couldn't return them. The room service was closed long before the casino and we had nothing to eat!

Check in to hotel was so easy and fast, very nice staff. The facilities are spotless as always. The room is very tastefully decorated, bed was super comfy, super fluffy pillows, we had a king size extra large room worth the upgrade. Shower area and bathroom are over sized and lots of room for two to get ready for a night out. The downstairs restaurant served us a high quality meal, great appetizers, good staff, nice atmosphere.

Wish we could have stayed longer.

Location

None

Pool/ casino

Was old

Room was great 19th was convenient the walking area was amazing

Leaving 😩👹

I truly appreciated being upgraded. I will come back just that raison!

The coffee machine..just hate those with a passion!! A,regilar coffee machine would be much better!!! Also, a bottle a water in the room would have been great!

I wish was reception’s team more friendly in welcoming they even not smiling very disappointed

shower

no room service cooks on strike

Everything was impeccable! The bed was sooo comfortable, the food service workers were on strike so the restaurant options were very limited but we didn't actually mind because what was offered was still amazing. The staff were really nice and really well styled.

While we don't blame those who were striking, we support them, it was just unfortunate that it happened during our stay. We were looking forward to the restaurant as we heard really good things.

Very good, service was excellent! We had stayed there 12 years ago and breakfast was not offered. Would like to see bacon, ham and eggs added to the menu. Otherwise lots of choices

Earlier check ins

The stike….,, No restaurant on site, just a snak bar

very comfortable beds

the price

Beautiful, clean

No full breakfast

Location

$$$$$$$...!!!!

The beds were comfortable. The breakfast was excellent. Great location for walks around the lake. Nice service from the staff at the restaurant.

We had a problem with checking in because the front desk could not locate our booking.com reservation. It took 20 minutes for the problem to get sorted out.

The overall experience

My credit card was charged twice for the meal we had at the restaurant. It is being processed though.

i find it to expensive to cpmpare with other near hotel

yhe price

Great room, had room service and the food was really good. Lovely place to stay!

Room..

Restaurant, expensive and not that great

sporting facilities and pools are very nice

breakfast buffet disappointing

Everything was clean classy and comfortable. The cleaning staff must be trained well and treated decently to do such a great job. The crew at the door and desk were the most helpful professional and pleasant group I have ever interacted with at any hotel stay over the past 30+ years. The breakfast buffet was way beyond expectation and enjoyed the atmosphere that the great staff ensured for all. Well done and appreciated after so many disappointing experiences at other establishments in my travels lately.

good

Breakfast was good

The gentleman at front desk in the morning..p.s. smile be nice

the view, cleanliness, professional staff and courteous. also tje fact that the pool area has extended hours: 6-11

nothing!

the guest services was really pleasant and was able to answer every question we had. When we told them we didn’t speak French it was so nice to see how easy it was for them to speak English

The exteriour heated pool was a great experience. We enjoyed the room, service and facilities. Clean facility and very helful staff.

The service was amazing. Food was delicious 😋 great portions too.

Garbage can in the room was not clean... the bathtub plug did not work tub was draining while my was taking her bath.. sink plug also did not work.

Everything was high class

Nothing

excellent loved the buffet

none

the contad

arome menu needs more variety

The room was spacious , the servoce was impeccable as always

good location, easy access to Ottawa/ Quebec. museums. loved the windows, space, view of river, green area.

in adequate staffing by pool - one pool was closed due to staff shortage in a busy lab our day weekend. I would hope they can plan to avoid for future. guests pay a lot to enjoy hotel amenities. it’s part of the experience and excitement

the fact it has multiple areas to relax. ie pool, beds on grass. the little walking area.

I didn’t like that we could not swim in the inside pool due to the hotel being short staffed on the labour day weekend. Not acceptable when in the service industry on a known busy weekend.

A restaurant, a pool, a huge underground parking

Overpriced

how clean everything was !

Great location for the event and great view

we like everything

it should include breakfirst

rooms were clean and spacious and beds were very comfortable beautiful location beautiful hotel had diner at Arome it was decent

most of my stay was just perfect only a few observations check at 4 pm is quite late as check out is at 11 the pool area - no soap in the women’s showers on 2 occasions that I have stayed there in the last 3 months as well the kiddie pool was closed considering there were quite a lots of small children that should be functional for safely and hygiene of the pool other than that all was well 😊

Location and view is amazing, the pool is nice

The safe case had low battery issue, they came to change battery, shampoo dispenser was empty, changing sheets every 2 days as of new hotel policy, little bit old fashioned furniture

Beautiful room and view. Executive level club room was nice. Staff seemed tired, but mostly helpful.

Check in was brusque and somewhat unwelcoming.

Room service food and service was excellent. The staff was great. Love the room.

Tv reception was bad. Was hoping for a smart tv.

The bed, the room was spacious enough.

The staff was so embarrassing never made me feel comfortable around the facility.

Love executive floor Salon Lounge vip Desserts were amazing

Price for 1 night seems a little pricy. Hotel needs some updating to be more modern

We always love everything. The Hilton Lac Lemay is our little paradise getaway. Park the car and don't leave until checkout. So much to do here that it's the perfect place to just getaway and relax. Go for a swim, relax in the hot tub, visit the casino, eat out at one of the many restaurants, or order room service and stay cozied up in bed. See you again soon!

Thr swimming pool

If you pay more tha 350$ a night, the breakfast should be included.7

pool areas. gym dinning

absolutely nothing

Every thing was excellent except the bathroom fan was not functional and we had diner and gambled and only noticed it late at night.

The rooms were clean and comfortable. Our family enjoyed the pool and the walks around the lake!

We ordered room service for dinner, and the food was not great. We were not impressed about the quality of the food.

The room nearby the elevator, and it was some noisy sound came up whole night

amazing amenities, luxury feel, friendly and helpful staff, all around amazing experience.

everything was divine, I couldn’t have asked for a better place to stay on my short vacation. nothing negative to say about this amazing hotel.