Andaz ByWard Market, Ottawa

This hotel has beautiful decor. The room was impeccably clean, modern, and comfortable. We appreciated the complementary snacks as well.

The construction from the street was a bit noisy in the morning, although it was a nice touch to provide ear plugs. Also, the lighting in the bathroom could use some improvement. The lighting was quite dim for getting ready in the morning.

Very accommodating and helpful.

Kind staff, nice views, great room

Location, friendly staff and welcome drink

Nothing

Great location, nice room.

Not a variety in breakfast, missing a pool

Loved everything about this property!

The staff were professional, attentive and friendly. Location was very good.

There was no parking garage, but the valet parking service was efficient. The room interior design aesthetics were poor with cabinets of various shapes and colors randomly placed around. The TV wasn't centered between the two beds. Generally, the room felt like a dorm.

Nice.

The construction noise.

Location good near university

Construction

Great service along with room & views

Everything was good

Nothing bad to say

The hotel is very clean. The location is great, and the stuff is very helpful. We forgot something in the room, they kept it for us. Loved every thing there. We will definitely come again!

Breakfast good no bacon and maple syrup…… is that’s not why we came !!, Food good but to fancy

Restaurant cold in morning for breakfast. Maybe this should be room only hotel

The price is a bit higher

BK was good, but perhaps a bit more variety; 5 BK’s in a row

there was nothing we couldn’t tolerate, but the questions on this evaluation are getting REDUNDANT!!

Amazing and friendly. freshly cooked and our server was amazing.

nothing...everything was good first us.

View of construction wasn't a plus, and the price was pretty steep.

The front desk staff Mika served me. She was polite and friendly. She fulfilled my needs quickly. The view from the rooftop is amazing, and there was also a free glass of wine that came with my stay. The location was hard to beat. Close to restaurants and tourism spots.

There was a construction site next to the hotel building so you may hear some noise during the day.

Spacious room and unique layout. So close to Byward Market.

No dislikes.

Lots of extras included, huge room.

Loud construction next door, lots of noise from the byward market, hard for Ubers to pick up and drop off.

The suite had the most incredible view ! The only thing I would like to mention is that it would be nice to have a microwave or some Elements in the suite kitchen. But honestly wow !

The breakfast was nice but couldn’t truly accommodate a real gluten free experience. Also they have no electric car parking on site.

It is a stylish, modern, well-located, clean and safe hotel with helpful staff, a good-size room, a comfy bed and a good hot shower.

Nothing.

The bed was super comfy and the room was so clean

The problem is there is no coffee machine at the room, to be honest this is -2 point for me. There are couple machines at the enterance but the quality of coffee omg disaster sorry guys, I love the hotel but the coffee machines looks so dirty and the coffee was like water.

The staff was wonderful and very helpful. And the rooms were beautiful. We also loved the rooftop.

The service, from the moment we checked-in to the moment we left, was truly exceptional! At reception, valet, rooftop, breakfast: lovely, pleasant, and professional staff.

Décorations atmosphère

Only one armchair in double room … not very friendly staff at the bar when coming to take advantage of complimentary drinks

Excellent staff, both in the hotel and the bar. Great view of the city. Excellent location.

Location.

Air conditioning could have been better.

It was where we wished to be by the Byward Market

Many homelessness

We had a corner room facing the Market so it was a great view. I'd stay here again for location and service - both topnotch. Obviously the construction portion of the view wasn't great, but what can you do?!?

The room decor looks more like a travel lodge or motor hotel type-furniture - quite cheap considering the luxury price of the hotel. At the same time, the furniture is relatively new and does the trick. The bed has got a rise in the middle, and dips down on either side, but its really comfy.

Friendly staff

We experienced a water leakage in the bathroom of our initial room, and the hotel promptly moved us to a similar one, which we appreciated. However, in the new room, the shower water was extremely hot and difficult to adjust, making it uncomfortable to use. We hope this can be addressed to improve future guests’ experience

The staff and service were tops, the breakfast was excellent and most definitely recommended!

The rooftop view was fantastic. The staff was friendly and always helpful. Ryan at the front desk was very kind, helpful and friendly. The restaurant staff were all great. The linens were nice and white, towels thick and bedding was comfortable and very clean. Christophe and Andrew, valets were great. The breakfasts in the restaurant were really good, however I would suggest giving two slices of toast instead of one. Seems a little stingy with only one. It was a good hotel once we got used to things and got everything we needed.

We rarely saw housekeeping around. On our second day they never came to clean our room. I had asked for our towels to be changed daily, the bed usually gets made, and a little cleaning of the bathroom is what we expected. We did speak to the front desk about this. It was somewhat rectified. Only once did they come in the morning which is what we asked for as we were usually out for the day. They came a few times late afternoon which was when we were just back and wanted to shower again and rest before dinner. Therefore housekeeping needs to be improved. Also we had to ask for slippers, no robes in rooms which were shown on the website. It seemed we had to ask for a lot of items such as firm pillows, extra towels, face cloths, toilet paper, safety mat for the shower. The mattress was excellent, the pillows were way too soft for us. There was not enough storage space for clothes, only a few very shallow drawers. However the closet was large and we used the shelves. We had to put our luggage on the bench across the room and used them for some storage.The room and bathroom was much smaller then expected, however once we got used to things we were fine. I think it's a good hotel, they are lacking a concierge though which as a downtown hotel I feel this is important. Also we had to unload our own luggage and I would have expected more help in that area for a Hyatt. Room for improvement in the front lobby services. Also front desk area is very small, poorly designed. I feel all of these factors can be fixed and it would better match the Hyatt standard.

Clean and comfortable.

Had to keep circling the block to wait for a space to open up to get a valet.

Hotel was in a great place for sightseeing. Helpful staff, made the nightmare of parking relatively stress free with their valet system. Rooftop bar great place for a drink and some light food, again staff very helpful. Room was comfortable and well equipped with what we needed for a one night stay.

My go to, have stayed over 20 bookings.. will go again

Super nice personal. Beautiful hotel and amazing views

Nothing to criticize

Close to center

Construction around

I was a bit disappointed to see that I paid extra for a room with a view and it was not facing parliament hill like the photos as I expected. Rather it was facing the other way with just construction

Great views, confortable bed, great location.

Everything was great!

Very good and very good location.

Loved the luxury feel to the room, loved the gym facility, love the location. Love the wine voucher. Staff was great and friendly . I’ll be coming back for another writing retreat.

It was a bummer finding stains on the mattress, but I appreciated that when I called front desk to report the possible hygiene, maybe Pest Control issue staff didn’t hesitate. Immediately switched our rooms to a different floor. Love the speedy response.

Location is really central and the hotel is very clean. Staff were very friendly and helpful!! Mini bar snacks are included.

The area is a bit seedy

Was very clean and beautiful aesthetically pleasing

You can’t keep all the noise out cause it’s right in the city center but they provided ear plugs and everything. It was so comfortable the noise didn’t bother us

Everything! The location can’t be beat. I liked getting the coupon for the free drink. I loved the rooftop lounge, the service in the lounge and at reception were very nice. The beds were fantastic! And thank you for having good normal pillows. I fell asleep and I don’t even remember, and I don’t remember waking up in the middle of the night!

The food in the lounge was, a little in my opinion, overpriced, but you’re also paying for that view. I also didn’t care much for my service that I received at breakfast. He wasn’t rude, but he wasn’t with it. But that’s it!

Spacious well designed room.

Very noisy construction site. No advance warning about the massive noise disturbance.

Excellent

Excellent

Everything about this Hotel was good.

The view of the parliament buildings was a nice surprise

Location was great, lots of bars and restaurants in the market. The room was quite big. The rooftop was literally amazing.

Coffee machine didn’t work.