The Sonder Wellborn Hotel, Orlando

People pretty much kept to themselves. Very private experience and it was a nice clean room. Fast instructions as well considering there's no front desk to check in at.

No smoking facility. No smoking on the property but yet its connected to a bar/restaurant here you're aloud to smoke? It made no sense. Also this bar/restaurant had about 4 cocktails and 4 "finger food" choices when I thought I could catch a nice dinner and a full liquor bar.

The Wellborn was the coolest. The neighborhood was lovely. The garden was so charming. The property has a nostalgia about it that is refreshing. The rooms were clean and comfortable.

We had two rooms. The balcony in one room was not swept or dusted and there was not a light or fan on it. Also, the balcony room had limited amenities (no fridge or microwave). Despite the overwhelming loveliness of the area, it is near some traffic and parking is rough when the bar is open.

the location was great and the room was lovely

Carrying my bag up stairs, the room wasn’t clean enough -windows inside and out, exposed pipe under sink, unsecured mirror on the bathroom door, not enough accessible power points. The stairs needed to be vacuumed and so did the welcome mat. When we arrived a woman was there and could have helped with door -I knowitis hands off but it is just polite - or sit somewhere else.

It was quaint

Wc was in a very confined space

The location was perfection; the bar was lovely, we were 10 minute walk from lake Eola 😍 the room was huge! essentially a 1 bedroom apartment

the bar/restaurant was closed a lot of the time; lots of outside light floods room at night despite closing blinds

Funky cool place. Location. Bar/restaurante on premises

No art on walls. Needed towel hooks in bath. Water pressure was terrible. Beds were too hot. The foam type retains all the heat

The location was convenient to downtown.

I really loved the open air bar next door - tremendous. I thought the apartment overall was really distinctive and an interest art deco historical place to stay. But I do think the suite could have done with some basic maintenance to bring it up to 21st century standards.

I think this hotel really suffers from a lack of easy access to staff. I found the remote issues I faced, especially with the app, a real problem. If you don't get your tech sorted, then you can't expect to do away with staff without consequences for a guest's overall experience.

very cool art deco style building, nice to have restaurant on the property

room was very cold, which would have been great but weather was cold too. inside was dated and needs upgrading, especially the bathroom

Loved the decor/style of the apartment it has a very retro-feel! Room was cozy and fully stocked with amenities.

Wish they had regular cable tv, it was complicated to figure out that I needed Chromecast in order to see anything.

The location was amazing, the lights around the outside were beautiful and the bed was wonderfully comfortable. The information for check in was clear and detailed, I love that you could use your phone as a key. I have absolutely no complaints and would love to stay here again.

There was no cream for coffee.

The courtyard out the back of the property has a lot of ncie foliage and the sound of frogs and other animals at night was pleasing and different for such a city centre property.

There are no staff, this is not a hotel - it's a collection of rooms with everything run remotely via technology. The tech and human interface unfortunately doesn't work very well. Encountering some difficulty trying to enter the apartment late at night we rang the 'help' line - which should have been quick to sort out by simply telling me that everyone in our party needed to do the tedious face recognition verifaction video as well as just the person that made the booking (i.e. me) - but we were repeatedly told instead that we had only made a booking for one room not two and therefore he couldn't help us. We just had to work out what the problem was ourselves. Later, when in the room, I couldn't find the thermostat for the A/C, so I had to download the Sonder app to ask the question. The first answer was 'it's in the room by the door' - guess what, I had checked the obvious places! - I was then told, 'oh yes, sorry, it's outside in the hallway and covers all the rooms on the floor so don't change it much / at all'(!). Added to this, the room decor was a bit disappointing compared to the pics on the site (and the cost), including there being no towel rail in the bathroom. There was also no bar open in the courtyard in the evening as advertised and I saw barely a soul for my entire stay, except for my colleague. As its location is somewhat isolated just off the freeway, coupled with there being no staff onsite, I would definitely not recommend this place for solo travellers. All in all, a disappointing stay for a place that we had high hopes for, the lack of human warmth and presence is really telling - it's a heritage property, which they make a lot of on the website, but there is no one to bring it alive; they really need to lean into that otherwise there's no point.

Ac was set way too high (it said 75???) and we couldn’t control it. I think they may have turned it off at night. Windows were single pain so it got hot easy.

It was clean and modern and the location is good !

all respect to the team I’ve only dealt with amazing people /amazing customer service but unfortunately after staying for almost 2 months in this place and the other sonder in downtown the management decided to cancel my last reservation without any reason which is completely shocking and unacceptable. I confess to have broken maybe one of their rules by smoking once and got an email / first warning and acted accordingly . Idk maybe to fine me as per their policy or whatever should have been the action…. BUT to cancel a reservation AND REFUSE TO GIVE A ROOM to a customer that has been staying for two months in the last 3 months just too extreme, crazy and unheard off . Good job to whoever took this stupid decision you definitely lost a customer with a very high LTV that is always traveling around the world.

the space, architecture , garden , facilities etc

The accommodation was close to Downtown, in a nice neighborhood. The place was spacious. The kitchen appliances were convenient. The bed was comfortable.

Among many things: 1. No daily cleaning for the entire 5 nights. 2. Ants constantly in the kitchen. 3. On rainy days giant cockroaches would appear in the kitchen and enter through the back door. 4. It's a noise place due to music and events around the building. That's why the people who run the hotel leave earplugs in the room. 5. The entrance door to the apartment was very stiff. The door frame was not wide enough for the door to slide naturally to open or close. It was very difficult to get in every day and at that point we understood why the door was dirty near the floor: it was probably because past guests were kicking the door to open it. I stayed with a woman and it was impossible for her alone to open the door. We were in room 305, on the first/ground floor. 6. The bathroom door was also very hard to close and open, but not as hard as the main entrance door. It is an old building with renovations that were not done appropriately. 7. The mattress on the sofa bed was terrible. You could not sleep on it. 8. The sheets were of terrible quality. They were stiff and when you moved them they made noise as if they were cardboard. They need to be replaced with something of a higher quality. 9. No cable. They offer a Chromecast service but the internet connection is not good enough. Because of this, it was almost impossible to watch TV. Interruptions due to poor internet connection were constant (an average of 10 disconnections per hour). 10. The building is very old and therefore not completely renovated. The floors in the upstairs apartment must have been old because you could hear the floor creaking with every step of the guests in that apartment. 11. As there are no property employees, if you have a query, the options are calling or sending an email. If you need a solution to a problem urgently, sending an email is not an option. And for those of us visiting Orlando from other countries, calling a U.S.

It was clean and comfortable The garden with the bar and the lobby were also relaxing

Love the location great hotel

Can’t think of anything

good location for the wedding we were attending..

loud - wedding and courtside bands playing at same time (ear plugs were available on bedside table!) room not updated (old non matching furniture) no check in desk or persons to give help if needed.. check in, supplies and tv all accomplished by cell phone.. so not good for older non Techs!!

The house was nice I like the grounds

We where not able to watch Tv the facility does not have cable Tv. We are very disappointed. Not able to have breakfast or lunch!!I

what did i like about the property EVERYTHING!!!! i love it

Central downtown location.

Poor water pressure, and takes a long time for hot water to come through shower. The apartment is furnished with basic necessities but otherwise sparse. Neighboring restaurant/Bar property is loud into the night. Sonder customer service was very poor and unable to accommodate requests.

Loved this property and plan to stay again when I return to DTO It featured a great courtyard with dining & cocktails. Beautifully designed!

The one-bedroom apartment is large.

So many things: 1. There's no staff for check in. It's apparently "mobile forward", but that means you have to take a mug shot to get the code for your room, and God help you if your phone doesn't have power or data--you will be left standing on a porch in the rain. 2. Noisy location. This property is a party/wedding venue. They helpfully provide ear plugs on be bedside table, but unless that's your idea of a comfortable night's sleep, avoid this place. 3. Dirty. You can see that they tried, but the furniture is dingy (including stains on the bed frame fabric) and carpet that should have been replaced at least a year ago.