Sapphire Falls Resort, Orlando

I loved the pool area especially the slide! The room was clean and comfortable. The hotel location was in the middle of everything at Univeral. Great staff!

Order a microwave for the room which was delivered broken. Took another hour to get a working one then they did not remove it from the room when asked. A bag of trash sat outside our room for 2 days before we reported it to the manager for removal.

Great resort with nice pool, comfy rooms, clean facilities, and use of water taxi.

I wish I was told how to get to the water taxi when I checked in.

The facilities and connection to Universal Studios

Nothing

very good hotel with great location and very high level facilities - a fitness room, wide pool and easy parking/ the family room is too small narrow the water taxi - This was the main reason we got the hotel - but it wasn't much accsable in rush hours. ONLY 2 boats going and returning with great amount of people trying to get back ay 22:00 end time of parks. more than an hour waiting at the pier (in rainy weather) .

The fitness room, wide pool and easy parking. nice restaurants easy walking by foot to Volcano Bay nice quiet rooms

Beautiful property. Access to the boat was amazing. Staff very friendly and helpful. The pool and hot tub is gorgeous

Nothing

The staff is attentive and polite. The facilities are clean and beautiful. The only issue was the laundry machines. They are outdated and in need of maintenance

The laundry room

Right by the parks.

Extra costs for the car parking

The restaurants food variety and quality needs improvement, they are missing the italian and mediterranean options.

Practically perfect in every way!

More choice of fruit in the shop

The pool was great. Great location for universal and restaurants.

Room could be slightly bigger. Sit on bit musty

Super clean and close to universal

Nothing

very nice hotel and perfect location for Universal y

The customer service, the installations, the food selection at the restaurant, the amazing room

Gorgeous resort and staff super friendly. Great location to parks and city walk.

Nothing

Pool area

Restaurant menu

The hotel is very accessible to Universal. The water taxi is a new and exciting experience for my family. The hotel is very clean, love their pool area. They start cleaning our room early in the morning.overall experience was good.

There was one time when the water taxi can’t transport hotel guests because of the weather so we had to take the bus and it took forever for us to be picked up.

We loved the pool and the convenience to get to the parks! Room was good.

The laundry machines ate our quarters and there was no microwave to heat up our leftovers.

Location, staff, cleanliness

The location was excellent water taxi to universal from hotel takes 5mins. The restaurant was excellent we particularly enjoyed the buffet breakfast has such a good choice of food. Room was very nice and staff were friendly and helpful.

Nothing

The closeness to universal, modern, clean. The water taxis are good too.

Having to pay for parking when you are a guest, it’s quite expensive.

The staff were so helpful and friendly, the hotel was clean and 10 minutes walk from the theme parks or you could take a water taxi. The whole experience was amazing and I would thoroughly recommend the hotel.

Nothing.

Outstanding resort

Absolutely nothing everything was wonderful

Pool and breakfast bar

Small room No express passes

This is not the first time we have stayed at the hotel. I like everything very much, the staff, the cleanliness of the rooms, the boat to the parks is very comfortable with children especially

We couldn't get to breakfast. I had to wait more than 30 minutes, although there were many empty seats

Great friendly and helpful staff. Great property.