Paper Factory Hotel Queens, New York

Really beautiful property; spacious rooms easy subway access Available for late check-in

A little on the pricey side.

the room is very spacious and very accessible to the subway

we are 5 in the family and they only give like 4 bottles of water in our 5 days stay and the toiletries are so little…

Excellent location, very close to subway station, very close to Queens and Manhattan. Spotless clean, friendly and helpful personell. Great concept loved the set up.

As there are no carpets (only concrete floors) in the room a pair of sleepers would help.

Because the metro is so close by, you're in Manhattan in a jiffy. I really would stay here again instead of booking an overpriced hotel in Manhattan. If you take the subway, what do the 5 minutes extra matter.

On the pictures there seems to be a bar, but there isn't one currently. So the hotel has everything to be a cool meeting place, but it is absolutely super quiet now. Only expect vending machines.

Great location. Less than 5 minutes walking from a subway station. It's about 15 minutes from La Guardia airport by car.The room and facilities were okay. Good value for money.

The bathroom wasn't clean. The staff wasn't rude, but wasn't friendly either. They were just okay. They do not offer breakfast, although it seems they used to because of its facilities.

Location, very close to subway station. Room, was okay and all the basics were there. Cool old factory building. A lot of potential. Gym was well supplied and the hotel gave good local restaurant advise

For the asked price the service could be better. You had to request for housekeeping for example. No fridge in the room. Also the place has so much potential, but there’s nothing happening. Nice courtyard, big lobby, but no breakfast or drinks are served there. Feels a bit like a remote place. Staff friendly enough, but only when you ask something. I missed pro activeness. Expected more for this price per night

Room was cozy, the shower was big. Location was great.

The floor where the room was located was too dark.

great proximity to underground and quick access to manhattan

the bar could be staffed and front office staff not very efficient, took ages to check in as rooms were not ready on time

Good value for money.The lobby was a great place to be and theoeople were very friendly. Room had a good size and was clean.

The restaurant / bar was closed. So we could not get any drinks or food and coffee in the morning.

Close to subway , some bars and restaurants nearby.

The hotel bar and restaurant was closed

Very good location: - M/R Train subway station a 1 min walk away (15 min journey to Manhattan); - A fair few bars and restaurants a 5 min walk away; - Close enough to the Queensboro Bridge to walk into Manhattan if you want to (which I recommend doing for the experience) - 7/11 round the corner for drinks/snacks Room: - Very clean and had air-con, no complaints with cleanliness at all - Great shower, very spacious

Services within the hotel: - Barebones for a '4-star' location, certainly nothing beyond what I'd expect from a 2-star - From reading other reviews it seems the bar in the lobby never re-opened since the pandemic. The only drinks you can buy within the hotel are from a vending machine on each floor, and you want to avoid American soft drinks at all costs if you value your health - At the very least, a mini-fridge in the room would have been nice to store drinks/snacks bought elsewhere if the hotel is not going to sell any itself. Room: - I had to lift open the back of the toilet and adjust the flapper upon arrival as it was not storing water to flush. Had to fix this a couple of times across my stay - Windows did not keep the noise out very well, found myself waking up a lot from vehicle noise/sirens outside - TV quite small Staff: - Barely interacted with the staff, however the person I checked in with was blunt and seemed inconvenienced by my arrival which was disappointing.

convenient to airport

no hair dryer in our room

Nice interior design & decor.

I could hear the next door guest snoring very loud at night. There was a lot of dust piled up in corners & bed sheets have a lot of link that visibly fly up around you when you lay down lol so, beware allergy people. The bathroom sink needed the drain unclogged, very inconvenient for washing hands/face. The toilet, I thought would overflow with just one normal flush, with not even a lot of tissue. The staff is not friendly & don’t have good attitude but that doesn’t matter to me much, I understand the NY attitude but they may rub tourists the wrong way.

Location was great - a few steps from subway to manhattan (and it's only a couple of stops on the express to midtown), and a 10 min or so walk from places to eat / drink. Bed was super comfy (except pillows) and room was a pleasant temp without a/c (I am not an a/c fan). It was surprisingly quiet too - we slept very well.

We struggled to get housekeeping - I asked repeatedly for bins to be emptied, and the only time they were was when I happened to be in the room when housekeeping came. Also the pillows are poor quality and there aren't enough of them!

room was fine - good storage, shower and toilet facilities good location excellent - quite close to centre, and metro at end of the street table tennis , gym and other games were great we needed a few things from the reception and they sorted it immediately - well done., but they could smile a little :)

staff could be a bit more friendly, but they were helpful

Design, location

No food available in house. They should st least have breakfast available.

proximity to Subway directly to Manhattan.

room was different than booked. Receptionist (male) was not very welcoming. the two girls next morning were more friendly.

Excellent location. Comfortable room. Quite hotel, excellent for business travel. Plenty of street parking and a subway entrance across the street.

Hairdryer missing from the bathroom.

it was quirky and the decoration was picked carefully to bring the former factory back.

I wish there was a bit of a coffee place or simple snack buffet at reception as it felt quite empty with a lot of unused space

Very cool, renovated building, clean spacious room & friendly staff. Hotel was easy to drive to with plenty of street parking. Also within walking distance from the event we were attending during our stay.

No restaurant/bar in the hotel.

the industrial feel

It's a great value hotel. Large size rooms for NYC standards. Less than one minute to walk to the subway. You can get to mid town in 15 minutes.

This is a very nice hotel with generous and inviting common spaces and interesting historic detail and decor. I really enjoyed our stay there and would certainly return. The surrounding area seemed safe and offered some good options for food. Try Big Apple Eats for breakfast. We easily found street parking a block from the hotel.

Nearby train service was disrupted at night. This is in no way the fault of the hotel, but it does make for a consideration if you are visiting for easy subway access to and from the city at night. During the day, regular service was no problem. It would be nice if the hotel offered fresh coffee in the lobby in place of the individual machines with subpar coffee in each room.

The room was spacious and creatively designed and it was quiet. Temperature in the room was ok for an overnight stay (someone mentioned a comment about this and I did g have the issue but also visited on a mild spring evening).

Although the beds were a little firm for me, I actually slept very deeply and didn’t have any issues because of it.

The hotel itself was really nice (industrial style) 24/7 reception Close to a 7/11, restaurants/bars and Subway.

You have to ask to clean your room Our deposit was not released after check-out. We are still waiting for it (3 weeks later) Queensize US is small for Belgians 😁

LOVE the aesthetic of this place. My Queen room was perfectly sized for my solo, short stay; and I loved the big windows. The community areas available for working/reading/hanging out were also great! Shower had plenty of hot water. I saw some complaints about the bed, but I have none. It's not the Westin, but it's not the Red Roof Inn.

The immediate area has very little food/drink options; there is a bit of sound bleed (which is to be expected in an older NYC building); and the TVs are very small. Other than those very small complaints - great spot!

Hotel is quirky and a bit different to the norm. Price was good for NYC and wasn’t hard to get to centre on the subway. Games room was good.

No bar/restaurant/café in hotel. Not much in the immediate vicinity of the hotel in terms of eating/drinking.

Metro station very close by, also good connection to the JFK airport.

The staff was friendly and accommodating. They went above and beyond when we asked for an ice bucket. The rooms were clean and comfortable. The shower was nice. Overall, a great experience. Rec room was fun. Thank You.

proximity to subway

no food on the premises

The decoration is amazing I love industrial design and match with the Queens District. Transport to Manhattan is so good. For the people that are going to go without breakfast we recommend to eat in the small coffee shop in the corner, they have an amazing serving and amazing food. My sister was sick and they saved us with the chicken soup

Sounds during the night. The bathroom need more accessories in the bathroom like hooks for towels. More kindness from reception staff

It’s a really nice location and the reason I saw that we got kind of a small room, which is a little disappointing. Based on the photos

There was no air conditioning and it was so warm. Phan was blowing but there was just no real easy even though it’s when are you should probably let the AC run or make it available to guests who are going through menopause😂😂😂

Noone told me about the $150 hold on my account

The room was stylish and well kept. The subway is just around the corner.

Very unfortunate was that the hotel does not have breakfast. A great furnished first floor is namely available.

Location is great. The lobby and rooms are nice and clean. Good gym too. Overall enjoyable and decent amenities. Staff is nice.

Pillows are super flat and they don't provide more than one per person. We were 4 in the room and everytime housekeeping came, they only gave us back 2 towels, so we were constantly having to ask for more.

Cleaniness

Dont have breakfast

The room was gorgeous. High ceilings and so much space. The beds were very comfortable and the shower high quality. The beds were big enough for two adults with comfortable space. The location is excellent for travelling into Manhattan. Two minutes walking to subway station and then a quick ride to the city. The rooms are very quiet as well isolated from each other - just a little noise from outside for the bed next to the window.

Being picky: No mini fridge, nor coffee maker - tea kettle in the room. But 5 minutes walking from a 7-11 with many drinks that is open late.

The staff was super helpful and friendly (especially Dakwan & Shawn). The room was spacious and lovely.

There was no fan in the bathroom, which was not a big issue since I was traveling alone but could be if there are two people staying in the room. Also, the HVAC made a lot of noise so I turned it off and then it would not come back on.

the design decor.

hard beds flat pillows weak shower no ventilation in the shower area ..means moldy.

I loved the decor and the layout

The fact they don't have parking

location and fitness center

No breakfast on site

location and they had free parking in front of the hotel

The guy was a bit rude and seemed to me not friendly, his answers! I didn’t feel comfortable to ask him questions.

Room was stylish and comfy and the shower was HUGE! With good hot water. Comfy bed, reasonably quiet at night. The lobby was so pretty; I'm only sad I didn't take more pics. Location was perfect for my needs. I was lucky I got a good free parking spot on the street.

Some of the staff was great but one gave me attitude when I complained about my debit card charge for incidentals being $150 and she didn't tell me that up front. Cleaning product smell was so strong when I entered my room that I got a headache and I had to air it out a bit, but at least it was clean! Parking was a little intimidating and the staff didn't really help me figure it out; fortunately I read the street signs and figured it out for myself and all was well.

it was clean

actually it was only for one night

Location, aesthetics, room

Bathroom setup, slow elevator

style/décoration

The hotel is good and met my expectations. There are various restaurants around.

The refundable security deposit takes 3 to 5 business days to be refunded.

cozy and warm,great shower and gym facilities!

no microwave’s or fridge in room

Very clean ... good location ... interesting decor and architecture ... good gym facilities.

Small room ... no food or beverage available ... bar and restaurant closed since Covid and, according to the front desk, there are no plans to resume service. It was disappointing not to have any options for any type of drinks or food at the hotel.

Clean. That was easy for new york to find a parking on the street.

For this money (300 for 2nights) no pool, business center doesn’t have computers, room is tiny.