Hotel CitizenM Times Square, New York

Location was amazing very central, the hotel itself was beautiful, the staff were super friendly and helpful and the room was a bit small but really comfortable, I slept so well!

Rooms could be slightly bigger and breakfast could have more variety (more fresh options). Also a coffee machine in the room would be fantastic! :)

Really nice concept, comfortable, location, rooms are great. Incredibly friendly staff

Amazing location. Very good breakfast. Very lively atmosphere at the lobby/bar.

The bed was awkwardly positioned under the window, with three sides against the walls. This made it difficult for the person sleeping next to the wall to get out of bed without having to climb over the other person.

Everyone on the staff was so helpful and pleasant. Great location to great food, subways, and entertainment.

Amazing location!!! So close to Broadway shows, subway, Times Square, etc. The bed was sooo comfortable and we loved the iPad controlled room and the fun features. The view from the rooftop bar was great (see picture). All the staff were friendly. They have what appeared to be a nice breakfast, but we did not participate.

The room may be a bit tight/small for some people. It was not an issue for us, but I can see others might not like it- particularly how the bed is up against the wall. If you’re sleeping on that side you’d have to climb over the other person to get out of bed.

The room is a bit small but it has everything you might for a short stay.

Breakfast was great.

Great location, clean and comfortable

it all worked well and great shower, very comfortable bed, and did what it needed to do. Good TV, facilities all very good. Good breakfast which was good value. Staff all very helpful.

I would have liked coffee and tea making facilities in the room. I would have liked more that the room was serviced everyday rather than having to opt in.

The location worked well for walking to most of my events and getting to my meetings. The staff was very helpful and responsive.

Would like a few more food choices at the bar.

I loved the location and the friendly staff.

The water in the shower didn’t get hot enough.

Loved the location! The hotel was great, such a great place to stay. Staff was incredibly friendly. Definitely coming back!

Very good location

Tight space in the room

On par with the good contemporary European hotels - new, clean, efficient, quirky design, fast elevators, Hans grove bath fixtures with good water pressure ( unheard in NY hotels). Was very pleasantly surprised, will be back if the price stays that competitive. Breakfast is worth $20 a person.

NY prices and street noise, but location is spectacular:) nearby parking is $77 for 24 hours with taxes and congestion charge.

Staff Location Vibe Espresso Coffee

Room wasn’t cleaned

Excellent location loved the rooftop bar

Unfortunately the bed !! A bit to soft for us and where it was located in the room otherwise we would not fault the hotel

the view. The fresh fruit at breakfast. the room

that the bathroom fromthe lobby was way downstairs

The location is great! The room was perfect for a solo traveler, and the bed was just amazing. The staff was friendly and nice.

Had some issues with the tablet, which were resolved by themselves in few hours, but it required some calls to the lobby, and a few hours that the tablet/tv didn't work.

Room was the perfect size for a solo traveler and the bed was very comfortable. Location was great - I planned this trip to see a handful of Broadway shows and most were within walking distance (Walter Kerr for Hadestown was less than a 5 minute walk and Music Box Theatre for A Picture of Dorian Gray was less than a 10 minute walk) or had subway stops right next to the hotel. Times Square was also about a 10 minute walk.

Perfect location, friendly stuff, easy & fast check in and check out! I love their concept, also bar in the lobby! CitizenM hotels never disappoint!

- Location: Walking distance to Times Square, Broadway, Hell’s Kitchen, MOMA, Rockefeller Center; subways upon exit - Facilities: bar with amazing view, gym, - Property offers the option for each day the room is not cleaned, a donation will be given to a charity; something that also is kind for the environment and the cleaners - Breakfast is amazing - Staff are helpful and friendly. Kudos to Kevin for helping me out with my check-in and making my stay in the hotel more comfortable. - Very interactive room where you can choose lighting, moods, TV channel from an Ipad. While it’s close to Times Square, the room is quiet.

Convenient location and buzzy.

Unfortunately one night the heater broke so it was very very cold overnight.

First and foremost the location is perfect!!!! Secondly, the room is super clean, quiet & mega convenient! Last but not least, the staff is formidable, super friendly, accessible at all time and highly professional. MASSIVE THANKS to Kevin& Paul whom made my stay comfortable and uniquely pleasant! I am, for sure recommending the CitizenM NY Times Square.

Great staff and location

Great vibe and location, breakfast was nice and staff were helpful. Bed was comfortable

Great vibe, comfortable bed, great location

Excellent Location, Amazing and very helpful staff.

Lift could be heard in room. The room wasn’t tidied every day as it supposed to be.

room was clean and the hotel was nice.

rooms are small

Excellent location and just a nice vibe to the hotel. Also the room was very comfortable.

Toilet paper could be more substantial!!

Location and the staff was amazing!

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hotel staff were all very friendly and helpful and made me feel comfortable going to them for help. the previous week i had stayed at a nearby hotel (motto by hilton) before moving over and the difference in attitude and warmth was like night and day.

it wasn’t so clear what food was available to order on the first floor as the menu wasn’t quite visible and it looked more like a bar at night

Everything the staff amazing rooms fantastic Location amazing 🗽🗽❤️❤️

Nothing everything perfect

I'm a big fan of citizenM hotels. I have experience staying at their locations across the USA, including San Francisco and Miami. The breakfast is the same as in other citizenM hotels. Stylish lobby and a great, safe location.

The rooms feel a little old, in my opinion (compared to citizenM hotels in San Francisco and Miami), but there's still plenty of joy in the lobby, which is great for gathering and working, with very fast internet.

Great location next to a subway station and close to Times Square. Beds were big and comfortable.

The lifts were very noisy all evening/night, so we didn’t sleep well at all. The rooms are very small

Beautiful and clean room Sky view was OK, but not as expected Hotel style

Maybe a kettle with some tea bags?

This will be my go to hotel next time I visit the city. Loved the location, the staff were very friendly and helpful, room was comfy/clean/quiet, excellent breakfast.

Would have prefered to have an iron in the room as opposed to using an ironing room.

Great location. Decent size of room

Lift could be heard in room

The breakfast at CitizenM is probably the best you can get at a hotel in the US. Good choices for people with a wide variety of dietary requirements.

The staff were very helpful

Excellent location, incredibly friendly and helpful staff. Great facilities.

I had asked for our room to be cleaned and towels changed daily. This didn’t happen and I had to chase up replacement towels and the room wasn’t tidied every day as I had hoped.

OMG!!! Amazing place! Quirky, fun, funky, Amazing personal touches were added as we were celebrating our 30th Wedding Anniversary, which really turned our stay from great to awesomely exceptional. Thank you to all the staff from housekeeping to maintenance to front desk to bar staff. Amazing location, spotlessly clean, could not fault it. We are CitizenM citizens from now on.

Nothing

Everything!!!!

It was perfect

Great design and location. View was awesome

The shampoo was really horrible and no means to make a hot drink

The bedrooms are very nice and I loved that we could control the lights with the iPad. The space was very clean and worth the money.

The only issue we had was on the iPad there is an option to control the climate and it wasn’t working.

The atmosphere was really good and the bar prices were awesome

Nothing

Location is great...good value...nice people.

Nothinh

Great location, clean and friendly and good value

Shower made a lot of noise when used.

You can't beat CitizenM's location! We loved being so close to Times Square and other key locations. We loved the room's design (albeit small) and the modern features that you can control from the tablet (lighting etc). It was our second stay at CitizenM locations in NYC and we enjoyed every bit.

Limited bathroom privacy

Clean and fashionable with all of the desired amenities

On many occasions the elevator took a terribly long time to get to the called floor. I believe this is because there were only two of them and the staff were using them.

76 F is not enough for winter or the A/C has problem.