CitizenM Times Square, New York

From the friendly & helpful staff assisting with check in to the restaurant staff, the service was great. Although small, room was comfortable & clean & location outstanding - a few minutes walk to Times Square, Broadway & Central Park.

Nothing

Loved the staff, friendly helpful , I felt like I was at home. A more sophisticated, more urbane home.Lovely bed. Fantastic location.
My 5th visit to Citizen M . Times Square. See you next year. Can't wait to come back.

Staff very welcome, specially when u check in

Had a little trouble with light switch

The rooms were clean and modern with everything you need

I am a huge fan of CitizenM in general am always impressed. I was reluctant to stay here in NY because a lot of things here can let you down. But this visit was wonderful. Staff is always super friendly. Breakfast was hot, fresh and really substantial and I will recommend this location a hundred times over.

One elevator was under service but that was and incredibly minute detail and the wait time never went passed a few minutes.

Very easy to find, great location. In regards to Midtown and the theater District.

N/A

Neat and clean

No microwave in the room

Staff is very nice, the hotel looks very nice, I love the wallcoverings that they use in the hallways and the elevators. The rooms are very comfy and offer exactly what you need. Nice rooftop bar to relax, very nice athmosphere downstairs in the "living room/lobby" and also space to work in the Mezzanine. You are also right in the middle of midtown, 2 minutes walk from Times Square, and right next to a subway station. And you can even go for a run in Central park. Loved everything of it.

Allthough I still really like the interior design of CitizenM, it has also not changed too much for a couple of years now. Even though I think it's still ok, it might be time to think of remodelling/upgrading it a bit. (iPad that are used in the rooms are ancient and starting to get pretty slow for instance).

Everything

The elevator. Waiting so loooong each time to go back to my room.

An excellent hotel in the heart of Times Square, easy to walk to a lot of the main attractions with the subway nearby for anything further. Lovely pod style rooms that have everything you need and are very clean, perfect for a couple of single person. The staff are incredibly friendly and helpful. A great spread for breakfast without there being too much that it's hard to choose, nice barista coffee included. We would definitely stay there again and recommend 100% definitely.

Great spot. Rooms compact but totally functional.
Staff overwhelmingly helpful.
Breakfast - good range, tasty food.

Absolutely perfect hotel for a solo traveler

Nothing

Great location and no nonsense rooms which are great if you’re out and about all day. Bed was very comfortable, rooftop bar was beautiful and the staff were very friendly and helpful. I needed a late check out and they offered an extra hour complimentary or an extra 3 hours for a fee, which I gladly paid. They also stored our luggage for us until we were ready to head out of the city which was a life saver.

One of the elevators was out of order so it took a bit longer to get up and down the building. I didn’t really mind, but a few times I had to press the button again as it would cancel coming to my floor after a few minutes.

Comfortable bed. Location right near Times Square

Breakfast was okay (eggs were bland and watery….the kind they box and pour). No wash cloths. Shower water ran out the shower stall.

Fantastic hotel right in Time Square.
I loved the lights in the room;
Very close to all the Broadway shows; very convenient location.

Great Staff, design and vibe of hotel

Room was nice, clean and the IPod that controlled the tv, light and other things in the room.

Everything was wonderful.

Everything, this is one of the best hotels I’ve ever been. The views, the staff, the cozy home feeling in the rooms, having a room you can alter dedicated to your mood. I will be back

Nothing

Great location super clean great value overall a great choice will recommend

For US not much

Nice location, very modern and comfortable room. The hotel has a good decoration and staff was really friendly and always willing to help

Nothing

It is great hotel, cozy, easy check in and out, fast service, nice stuff, clean room every day, huge bed , this is great place and good value for money. Top location

All was great

That I could buy at a reasonable price - GOOD food/ The staff was very reponsive/ drinking water in the room helped /clean. I asked staff to check the heat & they had someone there in minutes. Reasonable price - I will stay there again.

The room was cold at first - weather chilly - the staff could have left the night shade down to protect the chill coming through the window- I put the heat up to 75 and it was ok but not as warm as the lobby. I wasn’t described to me how to leave the building late at night or early in the morning ? At 5am - no one at the desk. Using booking.com to make the online reservation - my credit card was compromised. The 3rd elevator wasn’t working and it wasn’t described to me how tho use it with the card. The sink drained slow & the faucet sprayed wide of the sink.

Location, staff, ease of check in / out, luggage storage facilities. This is the perfect hotel for visiting NYC.

The lift system is archaic and very unreliable. If you are on a high floor and can’t available the stairs this can be a headache.

Excellent location near Times Square and the Metro stop!

Rooms are rather small and cramped.

Really enjoyed the little things, the modern design of the room the use of technology and the overall white tone on the room felt very clean, also the closet space, small and compact but big enough for all my stuff outside the luggage and space to hold my 1 carryon luggage, price was around 200 per night, and thats ok for myself, but doubt I can make it work when its high seasona nd room is double that price.