Hotel Royal Sonesta, New Orleans

Most of the staff were really good. CALEB, he was the best 👌 The man at the concierge was also great. Overall facilities were also good. Desire and The jazz club and shows were great.

1-2 staff at reception should smile while talking to customers. Hard to find water at midnight.

Location

Parking

The location was on Bourbon St. This is where I wanted to stay. It was very nice right in the center of the action. There was noise but my room was on the opposite side of the building so it was quiet. It was very clean

They could have put a bar of hand soap in the hotel bathroom. Otherwise it was nice.

Location is fantastic. Staff was very nice and it was Taylor swift weekend so I’m sure they were super busy.

Shower sucks—pressure was super low and had to put a wet washcloth to hold the drain down so it would drain but that should be an easy fix and probably not every room. And I rated the value of what I paid a bit low because of the inflated price for Taylor swift weekend. Most places were doing that so there wasn’t really a way to avoid that. Their normal pricing fits with what you get and think that would be worth it. And the location is really good if you want the French quarter and not far from the superdome.

The location on Bourbon street was amazing. Once in your room the noise from outside could not be heard.

It would have been nice to have complimentary water in the room. There was no soap in the bathroom.

Convenient location, moving about Bourbon Street, Royal Street, close to everything, walking distance to everything of interest. French Market, St Louis Cathedral, EVERYTHING! Staff of the Royal Sonesta are exceptional!

A little disappointed not having room service available

The location cannot be beat! it's right in the middle of the bustle of Bourbon Street within easy walking distance to everything French Quarter or Canal for transit. The front door staff was amazing and helpful and friendly. There are also several restaurants and bars attached to the hotel that make it easy to grab something on your way out.

The pool was unheated and we frequently found empty glasses/cans/towels in seats when we tried to visit the pool. In the room, the bathroom did not have an exhaust fan or a place to hang bath towels which just made the space feel damp and humid. there was a tub stain and some damage to the back of the bathroom door in our room as well. The one day that housekeeping did arrive they replaced our bath towels but not our bath mat and we didn't find follow through on the message or requests for housekeeping support to be reliable. There was no communication that we recieved the late checkout we requested, but I believe we were charged for that even though we checked out before noon. I cannot confirm because I requested an emailed bill that I have still not recieved.

Everything! We will come back again. It's on Bourbon Street, which is entirely safe for us ladies. Everything was clean and beautiful. I strongly recommend it for a girlfriend retreat or any group trip to that hotel. The pool was also excellent, with the bar on the dock. However, they need to work on their billing part- when I reserved the room, I included breakfast and 15 dollars for a daily snack meal. But they ended up charging me on my bill. I tried to resolve this issue, but they weren't available. I need to address this because I don't want another customer to go through this. Am I being scammed?

Charged me for breakfast and a daily $15 dollars snack fee on my credit card. Tried to call the office for this issues, but the phone was not available- cannot leave a message due to full mail on messenger, Need my money back please- However, they need to work on their billing part- when I reserved the room, I included breakfast and 15 dollars for a daily snack meal. But they ended up charging me on my bill. I tried to resolve this issue, but they weren't available. I need to address this because I don't want another customer to go through this. Am I being scammed?

Great location, nice staff

Balcony view was of construction

The front desk and staff in the lobby were excellent and very, very helpful. The Desire bar/restaurant is a great place to eat and have a drink. The beds are very comfortable, and I had no problem with sleeping.

The room was definitely not very clean when we checked in. It needed to be vacuumed, and the baseboards are filthy. Later on it was vacuumed and the floor was better. There was only one facecloth in the bathroom the first day so we asked for more. We got some until the last two days and then there were none again. There was only on bar of soap. Is there some kind of rationing going on with facecloths and soap??? I have not had a chance to peruse my bill in detail, but it looks like I was charged different prices for the room on different days. I was not aware of this please explain.

My room was quiet and very comfortable. The view out the window wasn't great, but I also didn't spend much time in my room. The staff we so friendly and helpful!

No noise from Bourbon St. It was great

Very clean

Breakfast not good

The staff was incredibly thoughtful and kind. The location was very central to all the action.

The rooms are in disrepair. A lot of updating and work needs to be done. The amenities are lean given the cost. No microwaves in rooms.

Love the location and security.

Location is perfect. Staff is super nice and helpful!!!

Water pressure

It was beautiful and the location

I can’t think of anything

The lobby is gorgeous! Donald and Caleb, the door men, were fantastic

The rooms are not cleaned sufficiently. There was someone’s shirt left in the room from whomever stayed before us. The rooms are carpeted. Gross! The room smelled very musty! I mean beyond normal NOLA must.

Elegant and location

Water pressure

Right in the middle of everything

Lower floors facing bourbon street maybe noisy 5th floor fine

Friendly staff. Good facilities, good location.

Bourbon street sometimes a bit too hectic - festival.

Staff at front desk were so lovely! Thank you

Great location if you want the music and noise from the streets below.

Everyone was VERRY helpful and polite! The valet guy was very nice.

Ok... our room was right behind the DJ booth on the pool level. Not gonna lie- that sucked. after being out drinking til dawn it was not cool being awakened from the Bass droppin. but I got over it and went to the pool. A warning and offer to move after being told about the pool DJ would be a suggestion for future guests in those rooms

Location was great and security measures are too.

The bed frame was kind of busted and old it could use replacing but bed was decently comfortable although kind of hard.

Property was good located right where everything is can literally walk outside and join the party will be staying again. The staff was nice and the hotel itself is so pretty! INSIDE AND OUT!

We did have a cup left behind our curtains in the room! So wasn’t cleaned to well but managed and it was confusing a the parking because we didn’t get incidental back the whole money management was confusing

Good location

I paid for breakfast included, and later I found out they charged me for the breakfast

Great location to everything

Nothing

Location was excellent and love the pool

One day of my stay my room was not cleaned.

The impressive marble entrance

The Desire cafe was tired and basic, very few vegetarian options and freezing cold No comfortable bar to relax in No weighing scales in gym

It’s location is great

I noticed that the quality of the food and the service and the restaurant except for our waitress on the first day and breakfast has really gone downhill

Beautiful building and great location.

Called the front desk twice to get extra towels and never got them.

Clean, central location, wide range of facilities (if you could find them), pleasant staff. Pretty. Loved that I could control temperature of the room

Confusing layout, no overall map to find things. My fifth floor room quiet, but window so high couldn’t look out. Housekeeping inconsistent. My bed wasn’t very comfortable.

Very good

Clean comfortable room. Friendly doormen.

We needed help with luggage including pieces of art we had purchased. We had to leave very early for the Artemis Rollout on Tuesday and we asked the day before to make sure it wouldn't be an issue, but there was no one available. Someone from the front desk brought a rolling cart up to us and we had to get it all down to the valet stand ourselves. If we hadn't been on a tight schedule it wouldn't have been a huge deal plus we had asked about it the day before and were assured that it wouldn't be a problem.

Very convenient, very nice accommodations, excellent staff.

A little loud at night but only sometimes.

Location

The excessive charges for parking and taxes.

Not worth what I paid

Location, friendly and helpful staff

It’s was centrally located. Easy to get to and from without much walking. Also all the staff were super nice!

There was no hand towels or wash clothes. Our room got cleaned on Saturday and came back to fresh towels but no wash clothes or hand towels. We called the front desk and no one answered and then asked a maid if they had any and they said they didn’t have any to give us.

This is our 3rd time staying. The property is beautiful and accessible to Bourbon.

Perfect location right on Bourbon street and within the French Quarter. We had a room overlooking the beautifully kept courtyard. Our room was clean, spacious and it’s quiet at night.

Valet parking seemed expensive compared to other places we had stayed but you are right in the middle of it.

Bell services and valet amazing!

The look in side the hotel is very outdated

Nice.Clean.

I’d requested additional towels upon my arrival to my room. No additional towels. Had to call several times to receive my additional towels. We finally received our additional towels later that evening. I’d requested high floor/ away from elevators crowd noise. Request received , but our room was facing Bourbon Street directly. Needless to say, we could hear the Bourbon Street partying ( noise) all night. Had to use my headset to block out noise to sleep. If you are a light sleeper, request room away from Bourbon Street. Bed was hard. Pillows were very flat. Our bedroom had a good layout/ comfortable. Room provided excellent lighting option. Bathroom was cramped, but clean. Last evening, our shower gel suspensor was empty. Gladly, I had my shower gel.

The pool and court yard were beautiful

No blankets on the beds. Bottle of water was $7.00.

Perfect location

Only thing I did not like was no room service and the tv in our room didn’t work.

Location. Convenient. Pool.

Rooms on the outside of bourbon are noisy.

It is a beautiful hotel right in the heart of the French Quarter. Amazing facility, top notch staff, and perfect location.

Some of the fees/charges (i.e, "early check-in, valet, etc.), could definitely be much more forthcoming.

The location was great for what we were looking for. The room was clean and quiet. The staff were very nice, helpful and courteous. A beautiful lobby!

Nothing we didn’t like.

It is a beautiful hotel on Bourbon Street. This is good for location, but bad for noise. The bass booming from a nearby restaurant went on until early morning hours. It is not great for sound sleep.

The noise from Bourbon Street and the pool needed to be cleaned of small debris and cloudiness.