Grand Hotel Vesuvio, Naples

The service, the location and the beautiful breakfast

They have a beautiful roof terrace to have a cocktail before dinner, but the prices are out of sight. Way too expensive!

Location and service Friendly staff

Breakfast was amazing. The level of service was consistently exceptional. Beautiful historic building with lux feel.

The staff were excellent!

The building is historical with lots of character. The location is perfect, near the marina with lots of great bars and restaurants nearby. The roof terrace is lovely. Our room was beautifully furnished and the bathroom was excellent.

The only tiny criticism I have is that the mattress was a little on the hard side but otherwise perfect.

Good location, rooms very small though and no views

The staff were probably the best I have ever encountered...fantastic service and super friendly. The rooftop bar is also great with amazing views.

Staff very professional

The hotel overall was good. The pool wasn't working, the room size are little small. But the rooftop and the restaurant was great.

The pool wasn't working.

This hotel is stunning. Located right on the water. The rooms are comfortable and clean. The staff were very kind and helpful. We paid for the breakfasts which was well worth the money. The food was amazing with lots of variety. Step outside the hotel and you are in the heart of the waterfront with an endless selection of restaurants.

Nothing

Didi not bring espresso on the breakfast...

Location, breakfast

Elevator didn’t have the security key that allow you to select only the floor where the room is located.

Staff are wonderful, from reception to breakfast staff they can't do enough for you. We had a lovely short break. Thank you 😊

Location is very pretty. All staff are friendly and helpful. Breakfast is great.

The slightly less expensive rooms are noticeably smaller. The location, while beautiful and quiet, is not very convenient for public transportation.

We have stayed here a few times. It never disappoints. Love the traditional interior of the hotel and the service with up to date technology.

The breakfast was exceptional, offering a wide range to choose from. The Caruso restaurant was superb. Wait staff in both were very courteous, knowledgeable, and helpful. Nothing was too much of an effort.

The range of light evening meals at the rooftop bar was limited.

Best location in the city. Great views from rooftop terrace. Well isolated from city noises. Good service. Good breakfast. Comfy beds.

Rooms a bit outdated. Expensive

Lovely beautiful old property perfectly well maintained and perfectly positioned. The staff went out of their way to accommodate and the service was fantastic.

Old style glamour and service

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Beautifull classic hotel. Amazing breakfast and personnel at breakfast and portier .

The manager of the front desk behind central console very rude and he does not honour guests he does not care o satisfy a customer at all

Excellent breakfast and service from staff. Overall very attentive and helpful staff

N/a

Top notch overall. Swimming pool wasn't heated properly, was the only minor quibble

Buffet breakfast, clean room, comfortable bed, and staff were very kind

Pool was closed on Saturday and upper terrace was closed because we visited during spring

Clean facilities. Extremely caring staff, upgraded room was luxurious, very fresh bread and pastries at the breakfast buffet with 5 star coffee! Not sure where the few bad reviews came from!

The views, right across from the ocean. The staff was incredibly polite and professional. We arrived at 11:30am local time, and the room was ready. The breakfast buffet was filled with great choices and the maitre was always so nice and helpful. I’m glad we stayed there. It also has a Michelin Star restaurant. Every restaurant in the hotel has incredible views. The hotel even offers turndown service and the tub is a jacuzzi.

Lovely friendly staff. Great location.

amazing views, great breakfast

only one formal restaurant

It’s very clear and very nice staff.

WiFi internet it wasn’t good .

Location, cleanliness, service.

Somewhat pricey.

I would like to thank you for everything, wonderful place, super clean house, everything organized and clean, call calm and peaceful, all good, congratulations

I would like to thank you for everything, wonderful place, super clean house, everything organized and clean, call calm and peaceful, all good, congratulations

Service/location/professionalism/historical background

Stayed for two days in end October, the rooms were spacious, we were upgraded to a partial view room with a balcony. Check-in was smooth and very informative. Breakfast spread was excellent. Their sky lounge has gorgeous views and superb service.

Sky lounge was closed on one of the days we stayed. We were told its weather dependent.

Excellent service, wonderful roof terrace

Na

Perfect location and perfect staff!!

Can’t think of any we didn’t like.

Location and the facility itself was very good.

The staff, especially their restaurant recommendations were very poor. I assume such recommendations came from the reception staff not concierge though, I would expect from a 5 star Hotel to recommend better restaurants as we asked the best ones - they sent us to Umberto, a very very average restaurant I would never go. Another recommendation was Fresco on the sea side, again did not meet any of my expectation. Concierge sent me to Crude Re which was great, I expect from a 5 star hotel like that to recommend such kind of restaurants not the first 2 which ruined a dinner and a lunch for us.

the bar with the view, although quite expensive, break fast was good, the window with the view of the street and sea..

the pool was always closed.. we could not even see it, and we could not use it.

location is perfect room space perfect

need to have more option for breakfast :(

Perfect location with amazing views over the bay of Napels Comfy bed

Quite expensive Rooms could use an update

Exceptional service in an old fashioned hotel. Staff, breakfast, view, all the small details that make the experience incredible.

Nothing

Very convenient great location the staff was excellent the service was exceptional

Beautiful hotel with a very convenient location to nearby restaurants and bars! Rooms were very clean and updated. Staff was very accommodating and helpful!

Elegant old world hotel in beautiful location overlooking the bay of Naples. Very helpful and accommodating staff.

The location is fabulous. In an elegant setting either spectacular views of the bsy!

Nothing we did not like

we stayed here before amazing hotel , staff, breakfast highly recommend

all good

Great place for a stay in Napoli. We will definitely return here. View from 10th floor bar is superb. Room very comfortable. Staff very friendly

Unfortunately there was a G7 meeting in Napoli on the day we stayed in the hotel, and security was a bit annoying although it got better once they started recognizing us.

the location, the bar and view on the 10 floor, breakfast, the upkeep of theroom, francesco, at the reception desk, and usually the staff at the reception center

the pool hours, could bot use the pool the 3 days we were there, because the hours are ridiculous.. could not even see it. the staff when you called them from abroad... gruff, and not customer friendly..

The view, the staff, the exceptional food and wine. What's not to love?

Room service was always slow and I wonder if the hotel were under staffed

Very warm welcome

The only bar was they skybar on the roof the bar in the main area of hotel closes at 6pm

Nice old style hotel , sea view as requested , quite , well located and clean

No espresso coffee machine in the room , instant coffee made available only on request .

Outstanding

Nothing