Hotel Trident Bandra Kurla, Mumbai

Everything breakfast, food our room and the hospitality. Specially the supporting staff at all times

Everything was good

Very efficient check in process. The restaurants are good. They provided drop facility to the VAC and US consulate, which was extremely convenient and made the purpose of the visit a breeze. Bed was comfortable and housekeeping staff quickly brought everything I needed. They provided more than enough towels in the room and they were extremely well laundered. The in-house bottled water tasted good, mini bar was well stocked… It’s little things that other hotels are not delivering these days. This property really puts the guests’ needs first :)

Location is good in BKC. Front office staff and housekeeping is excellent

The breakfast and especially if you go to the first floor the staff is slow and confused. Have breakfast on the ground floor only

Great location, excellent rooms, good food, good value for money.

They have stopped keeping toiletries in disposable bottles and moved to the rather low end style of refillable containers. It reduces the class of the hotel and its hospitality.

Service

Awesome staff - they went out of their way to assist in everything and anything

staff were exceptional

nothing

Great hotel, had a pleasant stay there. Staffs are extremely helpful and courteous. Special thanks to the hotel for the surprise they gave us for our wedding anniversary, really appreciated it. Thank you so much Mrs Sakshi Khole for making us feel at home. Looking forward to my next stay at the hotel later this year...

None

Location, ambience and staff

Room are starting to date a little

Breakfast was excellent , location is very central

I loved the entire service, they allowed for late checkout at no extra cost. The Breakfast is one of the best available. The location is excellent.

The pool's boundary walls need to be re-plastered or treated for damage.

Very efficient and friendly service with good facilities.

The service of the entire group was impeccable. The front office staff was very helpful . The guest relations team made our birthdays very special with their gesture. I couldnt have asked for more. Thank you with my heart. We've had a hard couple of days. But you made it so special.❤️

Exceptional Hospitality - the hotel met all our requests promptly. Will highly recommend !

Good

Nothing

Staff spoke too loud in the corridor, housekeeping was a hit or miss. Some of the staff were outstanding. Front desk team are rude.

Great-best in India. Great hospitality especially in club lounge where Pranav was very attentive and knowledgeable of what is doing.at O22, Aditya really took care of us and suggested amazing delicacies.

Invoicing and front desk team need to be more agile and attentive. There was a mistake in my invoice that I raised. Initially it was brushed aside by the host, saying “it is already taken care of” while it was not. Krunal then intervened and he investigated thoroughly and solved it. He is amazing.

club lounge access facilities were good .club lounge staff was very polite and excellent. house keeping standards are excellent ,amenities too. loved the high tea as well. all the staff are very polite and excellent and their grooming stds uniforms are especially very neat and crisp always. can't say the same thing for FRONT office reception and C/O counter staff. the duty manager took care of my concern and shifted us to a better room. really appreciate that gesture. we would definitely stay here again.

front office reception staff, long check in procedure ,had to stand for 25 mnt s at reception for a check in. I was the only one standing for check in.My mother being Sr citizen was very tired. the male staff who did check in was extremely slow and silly. I was so tired after long flight.being a club room booking ,we were supposed to be seated at club lounge and get the check in done. but it wasn't followed. also for airport pick up, travel desk sent wrong instructions which was very confusing.

good

Very courteous efficient hospitality personnel in all areas HK, Reception, concierge, restaurant etc

Beautiful rooms good food(compliments to your chefs)

Facility like quick cab

Size of room compared to cost was ok

Rooms were too small for the price we paid

The staff went above and beyond and even offered me an upgrade in lie of my birthday

The breakfast buffet was splendid and the swimming pool was really good.

There’s nothing.

ROOM AND STAFF

NOTHING

All touch points were handled smoothly and with elegance. Thank you.

Good property

Breakfast was enjoyable with a variety of foods available. The room was spacious and clean

Checking in was slow

We had breakfast and Chef Virendra was very accommodating with my husband,s dietary requirements and ensured he got what he should eat. The chef was extremely warm and hospitable along with all the staff in the restaurant , special mention of Gaurav. We also had dinner at the Maya restaurant and the Chef Swanand again took care of the special dietary requirements- he was very attentive and service was par excellence

Very nice hotel. Will definitely recommend.

Excellent spread of Breakfast. Way above value for Money. If anyone has work n BKC Area, its a no Brainer. Just stay here

Swimming pool could have been bigger

Fabulous stay, really courteous staff, and brilliant location. They were flexible with checkout timing as well..

Cleanliness and location..

No facilities like sports, pool room, kids room

The whole experience

Cleanliness

Great location. Especially for NMACC.

The bathrooms. Small and not super private.

The staff are very polite and helpful.

The property feels a bit dated. Carpets in the passages need to be cleaned. Bathtubs seem very old and should be replaced or removed.

Everything about the property is amazing !! Right from check in to check out all was superb!!

Excellent location ambience and very friendly staff

Location services cleanliness

Breakfast is too crowded .. need more space

Moisturizer , Shower gel was not good. Moisturiser was very harsh , irritated skin.

a warm welcome by the staff >smooth check in and check out > a nice and comfortable room on the 10th floor > had breakfast was really very good overall enjoyed my stay > the staff always greeted us with a smile and always ready to help

nothing i can think of

Everything was good.

Lunch and dinner not provided free.

Well located and nice rooms and great staff

Everything was great

Well located and nice rooms and great staff

Nothing

Well located and nice rooms and great staff

Nothing

Amazing location , very clean and hygiene , staff very friendly

Extremely thoughtful staff, I had informed them about my wife's birthday. they had decorated the room and placed a cake and a small gift. Hotel was great. Pool and Fitness centre facilities were exceptional as well.

Dental Kit

Very convenient location, and very hospitable.

We had an incredible overnight stay. The attention to detail and customer service is outstanding. This was our first time staying and we could not have been more impressed.