Hotel Trident Bandra Kurla, Mumbai

Excellent customer service cleanliness, excellent quality hotel definitely five star

Nothing

Room size was very good. Clean rooms with a good desk to get some work done. Great views.

Well located, well designed rooms; efficient attentive staff.

Traffic flow into the porch.

The service, the late check out, airport transfer, complimentary mini bar

Paid for the extra bed, but didn't receive.

The most amazing staff I’ve ever experienced in India!!! Delicious food at the restaurants and clean rooms.

The room comfort, although relatively small, I got everything I needed. The bed was comfy, and the pillows too. Breakfast was satisfying. In general, a clean hotel.

I was very surprised that they didn't allow early check-in, when they had plenty of rooms available. I had written to them in advance and they told me that they would do their best, upon availability. When I got there, I had to pay 50% of the room for checking in after breakfast (I was tired and needed a rest, so I paid). The price was very high due to a trade show, so 50% was not a small addition. And, the room was obviously empty, if they let me in after payment. Not professional at all.

Staff is really good and helpful

The customer service was great. Breakfast was excellent.

It was a little awkward situation when 4 attendants surrounded us, each holding on to one bag trying to load it to the cab. Ideally you need one person to handle this type of service.

Friendly staff And close to convention center

It was expensive when compared to with others hotel with same quality

The friendly ambient makes me feel like home.

Location was great. We were there for our visa work so location was perfect for us.

It was little expensive

The trident hotel was really a great experience. Our room was comfortable, spacious with a good view and an amazing bathroom. The rooftop with the swimming pool is super nice and we also really appreciated the washing room to freshen up after check out and before our flight home. The service is great and the staff is extra attentive!

The location is surrounded by a lot of big buildings, hotels, offices. so you need to take an Uber to get to the activity!

Well located and very nice facilities.

Nothing.

superb property. great location. excellent hospitality

I celebrated my birthday during the weekend at Trident BKC. The staff member Gracie was really sweet to make lovely surprise arrangements of a cake in my room. Always a pleasure to stay at Trident during my stay in BKC.

The overall friendliness of about every employee going out of their way to make the stay a comfortable and memorable stay. The breakfast buffet is the best I encountered (try the breakfast chaat, you will not be sorry), the club lounge provides a quite oasis and the Maya and O22 have some of the best food of the city.

Absolutely nothing I didn’t like! Breakfast buffet can be busy, especially the weekends, but if you stay in the club room, there’s always the opportunity to go the lounge for breakfast.

Excellent breakfast time. I rarely take the time to eat breakfast at hotels when I travel, but this time was different. With so many options and excellent service, I look forward to breakfast at the Trident Hotel every morning. I had a complimentary transfer to the airport without requesting it. They really look after you so well

Comfortable, clean and the spa

Breakfast was fabulous. We had booked two rooms and requested for connecting ones. They were able to accommodate our request. This was fantastic. Hotel staff were professional and friendly.

Everything was perfect. It would highly recomend this hotel. Value for Money and nice location. In the evening it was quite secure to walk around.

Everything! I’m travelling a lot but in this hotel I feel hospitality, professionalism, kindness, hardworking and so friendly staff. I’m coming again with my family 😊

One of the best hotels i have stayed at. All praise for the service and the friendly, hard-working staff.

They upgraded me to a suite room and it was an amazing experience

Clean and very professional service

The hospitality was undoubtedly great

Location Courteous staff Yummy bf

Some guests came in their pyjamas and felt that brings the standard of the hotel down

Services & breakfast

The staff were very helpful and polite, the hotel itself was beautiful and had all the amenities you would expect from a good 5 star hotel. The breakfast was great, the lunch thali was fantastic! Thanks

The prices for the spa treatments were quite exorbitant. As someone who lives in Norway, I am quite well versed with things being expensive. While the treatment was quite nice, and staff were very nice, the cost was too high in my opinion. Additionally, 2000-something for a Kingfisher ultra beer pint is ridiculous.

The staff

The breakfast must improve and the shower glass need to be looked at, it has got stains.

breakfast had good spread delicious great staff Room very clean spacious

Cleanliness

Little laid back service at 022

Excellent breakfast. Very polite service with staff and chefs. Had an amazing Italian meal at the restaurant too. Housekeeping was very good too. Check in process smooth and efficient.

Everything was good

Location for business and airport

The breakfast was excellent and all the rest of the facilities was amazing to

I was so grateful for Kritika from housekeeping to help me pack my clothes and get me ready to check out soon. Her assistance was invaluable and made the process so much smoother and faster. She truly went above and beyond in her job and I was truly amazed by her kindness and efficiency. Her help was greatly appreciated and made my stay even more enjoyable.

phones were not working in one of the rooms

The property, the restaurants, and the atmosphere was all very good.

Good spread, courteous staff remembers one's preferences

good location, professional service

Courteous attitude of the check in staff. They gave me an upgrade just to accommodate smoking room req, which is rare .

Beautiful property. Clean rooms. Really good breakfast spread. And extreamy helpful staff. Great location.

Food options at Maya restaurant were too less for dinner time.

Everything was very good

Cleanliness, quality of service, food options and quality, quality of linen, facilities provided in the room.....an absolutely mind blowing breakfast spread and experience!

Not applicable.

Very clean and food is exceptional

Nothing specific

Everything and everyone at trident was exceptional. Spent a night there and i can't think of anything negative but it was all about amazing service feedback . The rooms were great, very well kept, clean and very comfortable, the staff was amazing, made sure that our stay was extremely comfortable.

Everything was great

Loved the breakfast

Room view wasn’t great. I had requested a taxi pick up from the hotel. And it was 40mins late.

Breakfast amazing

Room smoke like cigarettes. Staff was very attentive to assist on changing our room

Excellent property

Excellent service & location

Not many options in room service menu

Room and bed was comfortable with a nice view

Location was a bit far away from average shops.

Friendly and helpful staff, a lot of amenities, location of the property, three restaurants and a good bar.