Hotel The Taj Mahal Palace, Mumbai

I loved everything

I loved everything about the property

Dated rooms

Everything.

Nothing

Everything

Nothing

Nothing

Everything was perfect. Only disappointment we had was the newly opened Loya restaurant didn’t sit us the same day after telling us they will. So we had to change plans for the evening. Other than that everything was perfect.

This hotel is the best in India for a reason. I always think it’s good to write some constructive criticism as surely every place can improve in some way or other. This is not the case for this hotel. This hotel went above and beyond in every single way. When they came for the turn down service at night we came back to all of our cables for phones etc tidied up with Taj palace leather cable tidies which we have kept and will use in in the future. They left glass cleaners beside our glasses. The men at the pool helped us find the best sun beds that had sun …. Meaning we did have to change beds 3 times owing to the sun moving throughout the day. Top tip…. The best beds are the ones nearest the restaurant side and not on the opposite side as come mid afternoon they are in the shade. The room itself was stunning. We were there early and they even accommodated us checking in early without having to pay which was so very appreciated. We were however offered to use the facilities if there wasn’t a room ready. All of the staff are very friendly and nothing is too much bother for them! If we were going back to India we would stay here again in a heart beat! Thank you Taj Palace for a great stay!

The staff was very welcoming and helped me make it a memorable stay. It was a special stay as I was there to celebrate, and all my requests were exceptionally adhered. So, thanks for helping me make a special memory.

It combines an historic building and legacy with the utmost elegance and every facility and service you could wish for , wrapped in a beautiful and genuine Indian welcome and hospitality throughout..An incredible hotel

Nothing

Everything about this place is completely fantastic. It’s a step back to real luxury. The rooms are really beautiful. Staff are incredible. Nothing is too much trouble.

The city is beginning to encroach - especially out the back over the pool. Lots of city noise but this is also the character and essence of Mumbai. Don’t go out by the pool for a quiet time. But definitely go to this hotel. It’s one of a kind.

Fantastic stay at the Taj in Mumbai The Palace is far better than the Tower

Most friendly atmosphere

Too much of pampering

Best service ever !!!! Nidhee did her best to help us

The room was without a window

Very good historical property

Check out staff is very slow taking too much time for checking out I waited 25 minutes

Undoubtedly the finest levels of service we have ever experienced. This was our first trip to the Taj and it delivered on all levels. From the moment we arrived, the staff were amazing. Nothing was too much bother. A smile on all of their faces and constant "welcome sir, welcome madam, namaste" everytime we saw them. Alongside "Happy Holi", that was the time we visited, they was a constant high level of service to match. The room, food, front of house, housekeeping, all of the staff were nothing other than wonderful. Everyone made us so welcome. A business is only as good as the staff you employ. Clearly The Taj's management team have got it so right. I can't imagine how one would ever experience such high levels of service anywhere else. Thank you so much to the Taj and all of the staff for making us feel so welcome

Excellent Experience

No complaints

Good breakfast selection. Excellent location. Amazing foyer. Beautiful welcome.

Room, although lovely, was showing signs of aging which is not expected at this price point.

We had the most amazing experience at the Taj Palace, it is the most beautiful and luxurious hotel! The service was elegant and sophisticated and there was nothing the staff would not do for us to make our stay comfortable. They helped me with my lost luggage even offered me clothes. We will be back!!

The Taj is a historic & iconic hotel in Mumbai and the staff is on par with the top hotels the world. Breakfast selection and the on-site restaurants are excellent. Rooms are beautifully furnished with the facilities including the pool and fitness center exceeding expectations. Location on the sea and views were beautiful.

The only downside to the hotel is the price.

Absolutely everything- you can’t fault the service, food, location, rooms. We stayed 2 nights in the Tower and 2 nights in the Palace. There is a difference and the price is definitely better value for money in the Tower but staying in the old building was a great experience

Nothing

Staff / room

The warm welcome of staff, the immediate cool temp as we entered and the beautiful delicate aroma, the magnificence of the many atrium, the fresh flowers everywhere, the welcoming refreshing drink. We loved being able to have a relaxing swim in the beautiful outdoor pool.

When eating our Japanese meal at Wasabi, our conversation was drowned out and our eating not as relaxing as we’d hoped by the pumping disco music from downstairs.

Great restaurants, nice clean room and great location

No cosy bar. the hotel is large and very busy and that is not our preference in general.

Excellent India old world feeling

Nil

Exceptional hotel - deserves its iconic status

Beautiful stayed in the palace loved it

Sumptuous.

Nothing

Breakfast at the Taj is indeed a true dining experience. Service was slower than the normal.All in all a great stay

Check in took too long. Taj Club access is not worthwile. Too few food and drink choices.More pastries. It is not like what we have been used to. Slow service.

Stunning Victorian building, kept in the same style and very much cared for

From the start of the two night stay to the end nothing was too much trouble for the Staff - the hotel is immaculate from the entrance to the rooms on the top floor

On our checkout morning we didn’t get the full Sea Lounge breakfast experience due to a large demand at the time which was a pity - minor issue - we were offered and took the club room which just didn’t have the same range and views

Every thing!

I liked everything about the property. Beautiful style, fantastic service, great location.

Nothing

Clean and comfortable. Attention to detail!

Nothing really, more seating by the pool would be great

Take the Heritage tour around the Hotel.Very informative tells you its history free if charge. Waw. Windows aren't opened if a little musty ask for an air conditioning unit and some jasmine. Booked a room overlooking the harbour.Amazing sunrise.Make use of the outdoor pool .Take on all the sights downstairs. Great show in the evening on the window displays overlooking the pool.Take a leisurely drink or meal in the garden Would have no hesitation in recommending this Hotel.Amazing hospitality.A lasting memory. Take a bench seat overlooking the Gateway to India one morning phenomenal views. Book today. Huge thank you to you all

Everything was excellent

Didn't like how random people off the street were able to come into the hotel and walk about it to have a look at everything which made it very busy. There were people (not guests)who accessed the pool area to have a look while we were sitting relaxing. Some people did have lunch in that area, some even used the pool without being stopped. There is a sign that says area for hotel users only but it was just ignored and some people were just coming in to have a look which is very off putting. It needs more security to stop this from happening. It was a beautiful hotel but not as exclusive as it should be in this specific area.

The courtyard

check in was chaos

Everything in this gem of a hotel is fantastic. We love this place and keep coming back!

Wifi in the room could be better. Waiting time at the breakfast restaurant could be enhanced by separating guests from Tower and Palace

The hotel offers excellent service and a wonderful colonial atmosphere, reminding of the rich history of this place. Especially the staff at Aquarius were wonderful, helping us to good seating and great service. A lady by the name of Sweetie stood out for her high level of professionality. A warm and large pool, free yoga classes in the morning and wonderful Club facilities.

Outstanding, incredible hotel with great history and design

Very ironic and staff go above and beyond

Loud party in the first night ruined our sleep

It’s detail to the priority to the service of guests.

Nothing

Sometimes have to wait for a table for breakfast but it is excellent particularly the made to order Indian breakfasts. Very quiet rooms as double door to corridor Very comfortable beds Large swimming pool Good afternoon tea

Could not get a takeaway coffee on early morning departure

Everything was amazing. The food, the service, the ambience

Nothing

What’s not to like about the Taj Palace? Accommodations and service over and beyond. Classic architecture, spacious and meticulously detailed rooms, scrupulously cleaned and maintained.

At breakfast, the espresso machine was out of service, creating havoc in the kitchen, with eggs arriving well after sausages and potatoes were cold.

Iconic

Beautiful building, great service from all the staff . It was a “ must stay “ for us at least once in our life time

Restaurants could book quickly and no tables until 10pm

Everything from location to hospitality.

Nothing

Everything, from the moment we arrived to the moment we left was perfect. The only sad thing was I wanted to get Rohit’s autograph. ☹️ and I didn’t. 😢

Not getting Rohit's autograph .

You feel you are in a real palace Wow the staff that you as if you are God

Nil Wish I could stay here permanently

The view from the hotel room was great

It was very crowded at the breakfast, so we had to wait until there was a table available.