Hotel The Taj Mahal Palace, Mumbai

The hotel offers excellent service and a wonderful colonial atmosphere, reminding of the rich history of this place. Especially the staff at Aquarius were wonderful, helping us to good seating and great service. A lady by the name of Sweetie stood out for her high level of professionality. A warm and large pool, free yoga classes in the morning and wonderful Club facilities.

Outstanding, incredible hotel with great history and design

Very ironic and staff go above and beyond

Loud party in the first night ruined our sleep

It’s detail to the priority to the service of guests.

Nothing

Sometimes have to wait for a table for breakfast but it is excellent particularly the made to order Indian breakfasts. Very quiet rooms as double door to corridor Very comfortable beds Large swimming pool Good afternoon tea

Could not get a takeaway coffee on early morning departure

Everything was amazing. The food, the service, the ambience

Nothing

What’s not to like about the Taj Palace? Accommodations and service over and beyond. Classic architecture, spacious and meticulously detailed rooms, scrupulously cleaned and maintained.

At breakfast, the espresso machine was out of service, creating havoc in the kitchen, with eggs arriving well after sausages and potatoes were cold.

Iconic

Beautiful building, great service from all the staff . It was a “ must stay “ for us at least once in our life time

Restaurants could book quickly and no tables until 10pm

Everything from location to hospitality.

Nothing

Everything, from the moment we arrived to the moment we left was perfect. The only sad thing was I wanted to get Rohit’s autograph. ☹️ and I didn’t. 😢

Not getting Rohit's autograph .

You feel you are in a real palace Wow the staff that you as if you are God

Nil Wish I could stay here permanently

The view from the hotel room was great

It was very crowded at the breakfast, so we had to wait until there was a table available.

What did I like? Just about everything! I have travelled fairly well, but this is one of the best city hotel experiences I have have the privilege of visiting. It is a treat, and was nervous about the cost, but it was absolutely worth it. The nicest touch? Maybe the way all the staff spoke to me remembering my name, like I had stayed there for weeks, even though it was only a short stay. Also do make sure you take the daily guided tour of the history of the venue (I can't remember the guide's name, for shame, but ask at reception, it is superb!)

Nothing to add here - only to say that if you are doing a multi-location India trip, try to finish here, it really is the best of Indian hospitality.

Excellence in hospitality and opulence - the staff are highly trained to cater for the cream of high-society!

I really enjoyed staying at taj palace clean and the staff friendly

The atmosphere, the service, the cleanliness, the amazing vibes.

WE WERE ROBBED, unfortunately. Despite all luxury in The Taj Mahal Palace, a warning to future guests to take their valuables with them. Large sum of money (13k €) was stolen from locked safe of our hotel room by their staff. Although we contacted hotel several times, they didn`t want to take responsibility and find the thief. Very bad first impression! Because of this we will never visit hotel again. We are big company, family owners, serious people, not thieves!

Stunning architecture, comfortable clean rooms

Not the best 5* hotel. Breakfast is below par, lack of choice and subpar food quality. Too expensive for what you get overall

Location, its history, and the luxury

Nothing that really matters

Beautiful hotel and very clean

Nothing

Fantastic! Every aspect of this hotel was impressive. My travels the world over have enabled me to experience some great hotels but Taj is way above all these. Staff was exceptional, food and facilities outstanding

Nothing! Everything was just right

Absolutely incredible stay. We were so wowed. We went for our honeymoon and they pulled out all the stops giving us a cake and decorating our room, as well as upgrading to a Sea view. Very impressed and highly recommend booking a Club room as you get a lot of benefits including free cocktails at the Taj Lounge during happy hour and depending if you book a chauffeur driven car to/from the airport one way which really was the icing on the cake. They also presented with us as we came in a beautiful traditional ritual, and these gorgeous scarves as a keepsake. We also got a leaving gift of these painted cards which was gorgeous. If you’re going for a special occasion definitely tell them, very responsive on the app and email.

I’d say try book on the Taj website as it’s a bit cheaper, but select your local currency as it didn’t seem to accept INR on my visa credit card. Also do not select full or half board, as it is only applicable at Shamina I believe and a set menu. Definitely either pick none or money towards your meal options. It may have previously been other restaurants because we booked and went to Souk in the tower and it was a bit embarrassing as we were not told a) they had stopped the meal options as it wasn’t relayed to the reception staff b) we had to go for a set menu which wasn’t great and way too much food. I felt the service at Souk was not great either maybe due to it being busy? But either way we felt very awkward about the whole interaction so just ended up going out in Mumbai for lunch and dinner ourselves locally the next day.

Staff very professional well mannered and very helpful location was great cafes close by

Excellent choice Great location with a view of the Gateway of India

A unique experience.

Location. The hotel is a must see and staying there is a unique experience

We loved our stay at Taj.

The property is gorgeous and the hotel staff could not be more pleasant and helpful. Great location.

everything..i cant mention alll things in here..so in short an amazing stay....

nothing..!!!!

Certainly the most famous hotel in India and I understand why! Impeccable service, beautiful room, great facilities and the location is ideal to discover the city

Nothing

Beautiful old historic building with a lot of history. Stunning view over the sea.

Some of the service by the staff was not great. One of our rooms had a damp smell.

The welcome on arrival we were celebrating our anniversary so when we entered our room it was nicely decorated with balloons cake flowers fantastic everything went well wonderful stay

The immediate sense of grandeur and history. We had a very interesting and well presented tour around parts of the hotel, with a telling of the history of it's creation and developments

It is wonderful, but it hurts the pocket a bit.

We stayed here from Dec 29 2024 to Jan 2 2025. I am writing this review soon after we reached home. This was one of our several visits to the Taj in the past few years and, incredibly, every visit tops the previous one. Often, one wants to try a new place although with the Taj, this is not the case. Somehow, it draws you back again and again. Sakshi helped check us in and stayed in touch throughout the stay. She took over all our matters as soon as we checked in. Which wasn’t easy given the hotel was at near full capacity and the pressure of new year eve preparations. We can’t thank her and Ritesh (the GM of the property) for making our family feel super special. The Taj Mahal Palace wing sets the benchmark for warmth and luxury. One has to stay here to set yourself a benchmark of what hotel stays can be like. If your travels bring you to Mumbai, stay here. Even if it is for a day. It makes life worth living!

The crowding in the evenings in and around the palace lobby and the grand staircase

Made to feel like Royalty from the moment you enter ✨️ loved every minute of our stay ♥️ xxx

Unable to open windows and nowhere to dry wet swim wear!

The building is amomg the most iconic ones in India; staff was super kind; swimming pool and garden area are awesome

Breakfast was poor for such an amazing hotel and the windows in the room could have been cleaned.

Amazing hotel packed full of history. Staff were discreet, professional and couldn’t do enough for us.

The bathroom we had was slightly cramped.

The historical place and view to gate of india In addition the perfect services

Price high during December

This time I had notice big improvement compared to my last visit. The check in team More friendly than before.

Great spread of breakfast that included many Indian and continental delicacies.

Price 😂

Loved everything

Everything

Heritage and Hospitality

The staff and service are unparallelled. I greatly appreciated their attentiveness at all times and from every department. The room was quite comfortable. I particularly recommend the Heritage tour of the hotel by Percy and the eCarriage experience as well!

Beautiful hotel with a lot of history and heritage Superb customer service from ALL staff An oasis in a busy city Nice touch with the executive lounge for high tea and cocktails Lovely spa and treatments Excellent food in the Golden Dragon Chinese restaurant a truly enjoybale evening again with wonderful service very attentive

Was hard to sit / get a table in the Sea Lounge for breakfast but understandable due to busyness at this time of Year (December) but there was always another option provided to choose from all with great service

Beautiful

Everything was fine up to the mark The butler Mr Rajesh batik Was very good what was needed he provided us Whitin a minute

The room The pool The gym The location The food All was absolutely really good

Services

Nothing

Beautiful setting, really attentive staff, great breakfast. The room was perfect and I enjoyed learning about the history of the hotel. It is right next to the gateway to India. The bakery is amazing, we had really good macaroons.

The area around it is quite polluted and we couldn’t get alcohol during our stay due to the election. Not the hotels fault but there was no mention of this until we tried to order drinks. The restaurants were also all booked out when we tried to book a table early in the evening. Make sure you book your dinner at check in.

Amazing iconic and beautiful

The property is perfect