Hotel The Taj Mahal Palace, Mumbai

The property was amazing and the staff were attentive. The swimming pool and courtyard is amazing . The food options were excellent . The Heritage tour was taken by Adil and was very good . Reception staff were very welcoming and sorted our initial problem with our room quickly . The sea lounge was wonderful and had excellent food options and staff were excellent

The swimming pool needs more seats and umbrellas. The lounge was not value for money and it didn’t have many food options

Excellent location and very friendly staff

Room was upgraded but hand shower was not steady and room upgrade had no view as per original booking

Everything about this hotel is exceptional, from the traditional Indian welcome ceremony with presentation of scarves, to the constantly attentive and very helpful staff. We had a seaview room which was beautifully equipped and maintained. Their intention is that you can experience exceptional care and feel the benefit throughout your visit. Breakfast is excellent.

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Nice

Nice

Nice

Nice

The staff, especially Mandar, was exceptional. Humble, attentive, caring and extremely helpful. Mukesh at the transport desk was phenomenal, and the chauffeur Rickey was excellent abs shared so many tidbits about the city. Superb experience!

Nothing we didn’t like.

Everything

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Nice

Very clean

the Warm reception and friendliness of the staff and attitude of giving their best to make our stay amazing

the handsets of the intercom were not working as per experience, tv had to be connected by your technician,

1001 nigh. An absolut dream

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Our stay was absolutely lovely. The staff are courteous, polite and eager to tend to your every need. The hotel is truly special. Breakfast was delicious and I especially recommend the Dosa's!

I don't think anything could have been better! All in all it was a fabulous experience.

This property has history, grandeur, style and hospitality all rolled in one.

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The way they welcome you is amazing and the staff is so hospitable. The room is extremely comfortable and I love how you can still hear the TV inside the bathroom! Had a superb stay and wish I could stay longer. Special mention for the great concept of Loya and how they tell you about the dishes - they should expand this further.

Perhaps during the heritage walk it would be nice to cover more aspects of the hotel.

Everything..! The property and the staff.. exceptional hospitality..!

Could not dislike anything :)

The staff were incredibly friendly all of the time - constantly greeting you with a welcoming smile, asking how you are or how your day has been, engaging in conversations, and wanting to assist in any way that they can! I was also extremely impressed with how well they all spoke English! My room was cleaned, tidied and restocked at least 2 times a day. The buffet breakfast each morning had such a huge variety of everything and anything that you could think of, with beautiful views of the ocean. And I loved the newspaper hung on my door each morning in the little hessian bag - so cute! Room service was excellent - food was delivered in a timely manner, the service was exceptional and food was really tasty. For the $$ spent on accommodation per night, you expect the service to be exceptional but everything exceeded my expectations. The attention to detail was amazing - even the chauffeured vehicle to transfer me to the airport had water, refresher towels, mints, hand cream - and the driver was very lovely, we had a great chat! Some highlights of my stay - the gorgeous architecture and learning the history of the palace, my beautiful luxurious room, the guided tour of the Taj with our tour guide Mr. Prabhakar - I love his dedication and passion to the Taj, a retired chef who returned to carry out these tours, dinner by the pool being served by Shailesh, Hansika and their team - I had the lobster and it was absolutely amazing, being greeted by Choudhary at the elevator every day, and the friendly service generally by all of the staff - especially the lovely man at the X-Ray machine at the entrance, who would give me beautiful compliments every time I came in and out of the palace! I thoroughly enjoyed my stay - 3 nights was not long enough!

There is nothing I can think of... I enjoyed everything about my stay! Maybe the cost of the rooms... but it was definitely worth the experience!

Absolutely everything was perfect. The staff were friendly and helpful, everything about this stay exceeded my expectations. The airport transport, the room, check in process, the food, room service, housekeeping and the hotel as a whole was absolutely sensational.

There was nothing i could fault! Thankyou for the most amazing experience.

It was beautiful in every way. Ocean view room. Loved the history and the art collection.

The best hotel in Mumbai

I loved everything

I loved everything about the property

Dated rooms

Everything.

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Everything

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Everything was perfect. Only disappointment we had was the newly opened Loya restaurant didn’t sit us the same day after telling us they will. So we had to change plans for the evening. Other than that everything was perfect.

This hotel is the best in India for a reason. I always think it’s good to write some constructive criticism as surely every place can improve in some way or other. This is not the case for this hotel. This hotel went above and beyond in every single way. When they came for the turn down service at night we came back to all of our cables for phones etc tidied up with Taj palace leather cable tidies which we have kept and will use in in the future. They left glass cleaners beside our glasses. The men at the pool helped us find the best sun beds that had sun …. Meaning we did have to change beds 3 times owing to the sun moving throughout the day. Top tip…. The best beds are the ones nearest the restaurant side and not on the opposite side as come mid afternoon they are in the shade. The room itself was stunning. We were there early and they even accommodated us checking in early without having to pay which was so very appreciated. We were however offered to use the facilities if there wasn’t a room ready. All of the staff are very friendly and nothing is too much bother for them! If we were going back to India we would stay here again in a heart beat! Thank you Taj Palace for a great stay!

The staff was very welcoming and helped me make it a memorable stay. It was a special stay as I was there to celebrate, and all my requests were exceptionally adhered. So, thanks for helping me make a special memory.

It combines an historic building and legacy with the utmost elegance and every facility and service you could wish for , wrapped in a beautiful and genuine Indian welcome and hospitality throughout..An incredible hotel

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Everything about this place is completely fantastic. It’s a step back to real luxury. The rooms are really beautiful. Staff are incredible. Nothing is too much trouble.

The city is beginning to encroach - especially out the back over the pool. Lots of city noise but this is also the character and essence of Mumbai. Don’t go out by the pool for a quiet time. But definitely go to this hotel. It’s one of a kind.

Fantastic stay at the Taj in Mumbai The Palace is far better than the Tower

Most friendly atmosphere

Too much of pampering

Best service ever !!!! Nidhee did her best to help us

The room was without a window

Very good historical property

Check out staff is very slow taking too much time for checking out I waited 25 minutes

Undoubtedly the finest levels of service we have ever experienced. This was our first trip to the Taj and it delivered on all levels. From the moment we arrived, the staff were amazing. Nothing was too much bother. A smile on all of their faces and constant "welcome sir, welcome madam, namaste" everytime we saw them. Alongside "Happy Holi", that was the time we visited, they was a constant high level of service to match. The room, food, front of house, housekeeping, all of the staff were nothing other than wonderful. Everyone made us so welcome. A business is only as good as the staff you employ. Clearly The Taj's management team have got it so right. I can't imagine how one would ever experience such high levels of service anywhere else. Thank you so much to the Taj and all of the staff for making us feel so welcome

Excellent Experience

No complaints

Good breakfast selection. Excellent location. Amazing foyer. Beautiful welcome.

Room, although lovely, was showing signs of aging which is not expected at this price point.

We had the most amazing experience at the Taj Palace, it is the most beautiful and luxurious hotel! The service was elegant and sophisticated and there was nothing the staff would not do for us to make our stay comfortable. They helped me with my lost luggage even offered me clothes. We will be back!!

The Taj is a historic & iconic hotel in Mumbai and the staff is on par with the top hotels the world. Breakfast selection and the on-site restaurants are excellent. Rooms are beautifully furnished with the facilities including the pool and fitness center exceeding expectations. Location on the sea and views were beautiful.

The only downside to the hotel is the price.

Absolutely everything- you can’t fault the service, food, location, rooms. We stayed 2 nights in the Tower and 2 nights in the Palace. There is a difference and the price is definitely better value for money in the Tower but staying in the old building was a great experience

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Staff / room

The warm welcome of staff, the immediate cool temp as we entered and the beautiful delicate aroma, the magnificence of the many atrium, the fresh flowers everywhere, the welcoming refreshing drink. We loved being able to have a relaxing swim in the beautiful outdoor pool.

When eating our Japanese meal at Wasabi, our conversation was drowned out and our eating not as relaxing as we’d hoped by the pumping disco music from downstairs.

Great restaurants, nice clean room and great location

No cosy bar. the hotel is large and very busy and that is not our preference in general.

Excellent India old world feeling

Nil

Exceptional hotel - deserves its iconic status

Beautiful stayed in the palace loved it

Sumptuous.

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Breakfast at the Taj is indeed a true dining experience. Service was slower than the normal.All in all a great stay

Check in took too long. Taj Club access is not worthwile. Too few food and drink choices.More pastries. It is not like what we have been used to. Slow service.

Stunning Victorian building, kept in the same style and very much cared for

From the start of the two night stay to the end nothing was too much trouble for the Staff - the hotel is immaculate from the entrance to the rooms on the top floor

On our checkout morning we didn’t get the full Sea Lounge breakfast experience due to a large demand at the time which was a pity - minor issue - we were offered and took the club room which just didn’t have the same range and views

Every thing!

I liked everything about the property. Beautiful style, fantastic service, great location.

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