Hotel Casa Gonzalez, Mexico City

Everything was great; location, breakfast, staff........

The temperature of the water in the shower was difficult to adjust; it was either too hot or too cold.

Good location. Good price. Clean.

I forgot to pack my jewelry bag and left it on the bed. I called the hotel to try to get them to send it to me. They told me that the maids hadn't turned it in and maybe I was mistaken. I know I lift it on the bed and was very disappointed at this dishonesty. The jewelry wasn't expensive but had sentimental value to me. Very upsetting and not a good response from management.

The staff was excellent; the decor and the hotel environment was inviting; good food; centrally located.

Water pressure was inconsistent and the water temperature was unpredictable.

The location, is great, room clean, loud during the day ,but quiet at night , no a/c, but really no need it , restaurant food is delicious,

We had a balcony facing the street , but it will be better if you put some small chairs to seat ,

Excellent location

Parking was an issue

Such beautiful gardens! This hotel is such a hidden gem. It reminds me of Mexico from years gone by. Our favorite place to stay while in Mexico City.

The charming feel on the property

All was well and they agreed to help us cancel the last night due to my husband's health issues

The location felt very safe and there are loads of eating places on the doorstep. The historic centre and Chapultepec Park and castle are within easy reach. I walked but there is public transport conveniently available. My room was spacious and had everything I needed. Plenty of hot water at all times in the shower. If you want to stay somewhere with character, rather than the usual modern hotel this is the place. Excellent value for money, especially for a big city, and the staff were so helpful. Nothing was too much trouble. The reception staff spoke excellent English, which was great for anything important as my Spanish is very basic. It's unlikely I will get to Mexico again, but if I do I will be making a beeline for this lovely place.

Not exactly didn't like but a mere suggestion. I can't cope with the copious Mexican style breakfast, so after the first day, I went out to get a cappuccino and croissant! I know that sounds boring, but I would have appreciated an a' la carte menu rather than fixed deal for breakfast. The fruit, yoghurt and granola was delicious and that and a coffee would have sufficed. To be honest, had I asked, I probably could have had that, as they were so accommodating. It's just me not adapting, so certainly not a complaint!!

Great location, so peaceful, beautiful casa and gardens, staff on site 24/7, and felt very safe. The rooms are very large, some with nice balconies, everything was comfortable and clean

Everything was wonderful

Hotel Casa Gonzalez was fantastic! Everything about it was perfect; we couldn’t have asked for anything more. The food in the little restaurant was really good and cheap. The staff is very friendly and knowledgeable. The grounds were gorgeous. And the rooms were impeccably clean.

Nothing. Everything was great.

The property was at one time someone’s house. Gorgeous gardens with blooming flowers and birds In the evenings twinkling lights. Rooms aren’t great but comfortable and clean. I like room 202 or the one next door for one person. Not big, but all I need…love this place. Inexpensive , good location, food if you want it wonderful staff.

It’s so pretty!!! And the rooms are really big and comfortable. The staff is also super friendly and the location is great

The bathtub could use a deep cleaning

This was my third or fourth stay at this property. I love coming back here because of the intimate layout of the property, the central location, the closeness to restaurants, cafes, and the metro, and the friendliness of all the staff.

Quiet clean hot water reading lights nice grounds comfy bed pleasant starf

Excellent facility and furnishings. Friendly and professional staff. Good breakfast. We really liked our room.

Unfortunately, the Mexico City half marathon ran down Av. P.º de la Reforma two blocks from the hotel so traffic was rerouted by our bedroom window.

Lovely old world charm villas around green courtyards. A quiet retreat in the middle of a bustling city.

Great outside space away from the hustle of the city to relax in. Close to the bars and restaurants of the Zona Rosa and just a short hop on the metro into the centre of town.

Ask for a room away from the road if arriving after a long flight on a Saturday night ;-) Staff were super accommodating and friendly.

Very cool building-more like staying in a large home than a hotel. Many courtyards. The location was great. I will return here, as many of my friends do.

Beautiful gardens

The property is beautiful and cozy! The room was the perfect size with large windows overlooking the courtyard. Breakfast was quick, delicious, and generous. All the staff were friendly.

Those who run hot should be aware that there's no AC. There's a ceiling fan to help cool down though!

Lovely courtyard with flowers and patio tables, on site restaurant served home cooked-style breakfast and catered to your requests, facility felt safe and secure, staff always at office at least through late night, bed was comfortable, room stayed cool in warm spring days (no air conditioning so I wasn't sure if it would be too warm but it was fine - daily highs near 29 and lows near 20), accessible drinking water, bathroom had ample hot water and shower flowed well. Staff were very kind and helpful. Staff booked us an excursion to pyramids the night before and cost was very reasonable & tour operator very good. No or little noise from neighbourhood. The neighbourhood around felt very safe.

Site and room access was by physical key not key card. The room could benefit from a bit of maintenance (e.g. some rust on bathroom light fixtures) but was in good to very good condition overall. The location was something we knew in advance but after a few days it felt a bit more out of the way to get to some of the more popular sites than anticipated but really not a significant issue - I think if there is an issue with it being a bit less central than Roma Norte or Condesa, it makes up for by having a quiet place with a lovely courtyard. Restaurants in the area were generally fine but I found maybe larger and noisier so we did walk to Roma Norte where there seemed to be more quieter restaurants for most nights.

We love staying in older style Mexican hotels and this one, with its many courtyards, fits the bill. We blissfully could not hear our neighbors in the next room due to concrete walls separating us. The kitchen staff were very kind and kept items for me in their refrigerator.

Is super cute, and you won’t believe it looks so beautiful when you see only the front

The front, was not signed that there was the hotel

Lovely hotel that is a great retreat from the busyness of the city.. beautiful courtyards to sit in and relax..Loved all the flowers.. Comfortable rooms. Restaurant available.

Location, helpful staff, great breakfast, quiet and comfortable room .

Dignified, older property with courtyard, gardens and restaurant. Excellent location, food and laundry services. Unbeatable value.

Ambience and inside premises

Great location, safe, beautiful courtyard, good breakfast, helpful and friendly staff, large room with 2 teens

Last 2 nights there was a large group of young people staying in the hotel. They came in at different times late at night and were very loud. This is not the fault of the hotel, which was otherwise quiet, but it made for 2 rather sleepless nights.

We really enjoyed our stay at Hotel Casa Gonzalez. Great location, friendly staff and all around great value. Highly recommend.

This is a lovely place on a quiet street but close to everything. The staff is wonderful I ate breakfast every day in the attached restaurant. Great food and communal tables to meet other travelers. Great stay will definitely return

A friendly, welcoming, attractive, homey place with a beautiful courtyard garden. Great neighborhood for food, walking and access to transit.Rooms and hotel grounds were really well lit.

We like softer pillows than what the hotel had so when we were in town we bought a couple. I suspect if we had asked about this the staff would have found some. But that is digging deep!

The entire place is like a little oasis with beautiful plants & a serene setting. The rooms were large and tastefully done. Would highly recommend.

Fantastic location, friendly and helpful staff, spacious room, beautiful courtyard

The fan didn’t work and the shower was blocked. Having said that, the staff were helpful and did fix the shower for us.

Lovely gardens, cozy and beautiful house. The bed was comfortable and the room spacious. Walking distance to El Angel. I will definitely stay here again.

It was a little difficult to identify the hotel, there is no sign.

Simple accommodation with a home-type of feel. Not extravagant or fussy just a beautiful garden and friendly staff.

Nothing.

Delightful accommodations! Staff were kind, friendly and always willing to help. Breakfast was great…lots of choices. Bed was super comfortable and very large. Location excellent…we walked most places but took the bus out Uber when needing to go further afield. Hotel arranged taxi to/from the airport. We stayed 6 nights and only heard music from a nearby restaurant one night but it ended early. Great restaurants, cafes and coffee houses nearby.

I would have appreciated a cup of tea in the evening so a kettle with tea choices in the room would have been nice.

Charming old house with inner garden. Location Breakfast. Nice staff

Nothing

All went well.

Please update your door hardware.Also greater attention could be paid to your plumbing fixtures.Would also welcome a assortment of coat hooks at the entrance to the room.

I love this place. It is like a little paradise in the big city.

Nothing.

Great location, very safe, comfortable area.

Lovely garden, clean accommodation at a good price and great location. Breakfast was nice too.

A little noisy as I was next to the street - but nothing ear plugs couldn’t handle

Beautiful grounds, friendly staff

The pillows were too hard.

We were not surprised to find that several guests we met had been coming to Hotel Casa Gonzalez for years. It's hard to imagine how a host hotel in Mexico City could be more perfect for the visitor. The feel is very local and homey; there are flowers everywhere, 3 or 4 patios; one of the best breakfast menus in the quarter; but also always someone at the desk who speaks English and has helpful advice for every kind of traveler. The neighborhood is safe and pleasant to walk around on (though one should get advice on how to get to the interesting streets with restaurants and cafes more than residential streets). (By the way there's always free purified water when the kitchen is open. You always hear that people in Mexico City are considerate and kind to visitors. We found friendly and thoughtful staff who really enhanced our experience of the city, as well as engaging fellow explorers.

There are no improvements the hotel could make. This is not quite the place for people who want to feel they are in the heart of the city.

We really liked the location, the layout of the room, pretty outdoor spaces( had options). Dining room and property had lovely antique features( furniture, stained glass). Staff were very friendly and helpful, property was quiet. Food in the dining room was delicious, enjoyed trying Mexican options. Bed was supportive and comfortable. Housekeeping serviced room without being asked- made us feel spoiled. Appreciated that this was a family run hotel and staff appeared to be comfortable working there.

Some snacks in reception area(adequate) would have like a “sweet option”(chocolate or cookie) as most were salty. Overall not a big deal though

The location is great! Super close to Roma. The hotel is stylish and quiet.

It is a charming little place. It feels authentic, the staff are all nice and hardworking people. I loved how calm and welcoming the place feels. It is also very quiet, which is hard to find in Mexico City.

I was given a room next to the cafeteria, and was constantly woken up early in the morning from the noise. I would not recommend the room next to the kitchen.

The large room and location were perfect. The restaurant food was excellent.

Would have liked to have a kettle.

Staff was super friendly and helpful! The location was very convenient and we liked the more authentic feeling amenities, as opposed to a larger hotel chain. The courtyard was lovely! We would happily stay here again!

The place is located in a good area and I felt safe the whole time. Also the workers were super nice.

My only complaint is the wifi, they need to improve their wifi service the whole time for me didn’t get a strong signal so I had to use my phone.