The Westin Beale Street, Memphis

The staff were excellent and it was close to everything.

Liked everything

Location , fab bed and linen , size of room and front desk service was superb .

No attendance if maid on the second day which was poor as had to go searching to top up the basics.

The best part of the stay at this hotel was Leslie Davis at the front desk. She was exceptional. The best person we have ever encountered at a front desk. She was extremely helpful and pleasant to deal with. The location was fabulous. The room and beds were comfortable. Staff was great.

There was no business area to print off tickets. Also, for what we paid for the hotel, it would have been nice to have breakfast included. We had just come from another hotel where it was much less expensive and breakfast was included.

Staff is amazing!!! location is the best...room was awesome

nothing

Beautiful hotel, very secure, great amenities,. Room was comfortable with luxurious bed spread. Bathroom was big with both a shower and a tub.

Parking wasn’t included for the pricey one night stay and had to pay an additional $30 per night for valet parking.

Facility and location were great

House keeper didn’t come in. We stayed a couple nights.

I booked via booking . com and the breakfast was included I talked to reception and they told me to change and eliminate these 80 USD But at the end they didn't Thats not correct I also called them but no one was avaible in the account dept, I talk to machine, but no reaction so far.

The position was the best you could ask for The rooms were clean and the beds very comfortable

The baths were tiny There was a damp smell in the passages by the rooms

Nice

Great location and great service.

Location! Also, the staff were awesome! Especially the valet crew.

There is absolutely nothing we didn’t like.

That I had to pay for items in tht refrigerator I didnt take

The staff was friendly.

I had no complaints.

The night Clerk was excellent and very professional

Location to FedEx Forum great. Staff was helpful and friendly

Valet’s

Price

The bed

Low tub

I loved the location. So convenient to walk to FedEx Forum.

Cleanliness, location, and quiet.

The front desk staff were rude and inept.

Karman, Angel and Maggie were so sweet and took very good care of me and my family!!! And the New Year’s party that was downstairs at the bar was lit!!! This is an amazing hotel and is a 10 out 10!!! Please stay here if you are ever in the Memphis,TN area!! ☺️

I loved everything!!❤️

Great location. Friendly staff.

Parking. Paid over $100 for parking for a 2 night stay at the hotel. Ridiculous..,

Cleanliness

Crowded

The proximity to the FedEx Forum was phenomenal. The beds were very comfortable as well.

The front desk staff were extremely rude, especially the manager.

Location

Nothing

Everything

room location and view

everything was fine

The walls are thin. We could hear the people next to us and they could hear ours. Which was a little uncomfortable.

The rooms were fantastic, with the added extras made a nice touch. My only suggestion would be if there are two people staying in the room for two days ensure that there is enough coffee pods and milk available to have at least two coffees each.

The breakfast team let you down dreadfully. It was not busy when we went in. In order not to embarrass the breakfast team I made a complaint at the check in counter at the main front desk. All our meals were luke warm (omelet/potatoes) and or cold (oatmeal). The coffee was cold we asked for a jug of hot water to warm up the coffee, we had to ask for refills on coffee. The lack of hospitality etiquette needs to be addressed. Extra milk served in a cup not a jug, try pouring from that into coffee cup or oatmeal bowl. The attitude to service to the customer was lapse to say the least. Disappointing especially from a establishment like the Westin. We paid top dollar to stay here and are treated as though it’s a bother to be looked after.

Good location

Unfortunately the restaurant does not cater to vegetarians/gluten free/vegans!

The room was good. The bed was extremely comfortable. The hotel was just around the corner from Beale Street. The bar in the hotel was also well stocked.

Our breakfasts in the restaurant were slow and not very good. It took 15 minutes to get our coffee and another 5 to get fresh milk then the breakfast was another 25 minutes and it was not hot or even warm. It is a pity as the rest of the hotel was great.

The staff was excellent. The bartender was excellent. The guy at the front desk was great. The valet parking hooked us with someone to take us to the airport. Everyone was great. Best hotel ever.

All good

Nothing

Great location Excellent staff Clean and new

Sam, the bartenders and the wait staff.we’re all fantastic. The helped make our stay lovely.

The location, friendliness of the staff, and cleanliness were all highlights of this property. You walk out the front doors, turn the corner, and you’re right on Beale!

Only downside to the property was that our room had a connecting door with another room. This is usually not an issue, but it let every (and I mean EVERY, cue the Marvin Gay) sound come through like it was wide open. Only downside to our stay.

Hospitality

Everything was great

General areas kept clean and someone always available when needed.

Everything was great

Clean, great facilities

Nothing

Everything was great!

Nothing

Friendly staff and fantastic facilities.

Clean and comfortable The staff were amazing and took great care of us

Nothing

This hotel is located minutes of walking to the Beale street, by the FedEx arena. However, it is soundproof and we could sleep very nice, without hearing all the music and dancing from the Beale street. Is super clean and nice. High quality toiletries. Comfortable mattress with high quality sheets. We will come back!

The restaurant downstairs is nice and clean but the service is super slow and not very professional. Our waiter came back came back first to tell us that they are out of orange juice. After 6 minutes of waiting for our food, he came to let me know that they are out of eggs. after another 5 minutes, he informed us that they are out of potatoes!!!!! very disappointed!! My advice will be to eat breakfast at nearby restaurants.

I liked the location. Very convenient. Room and hotel very clean staff great valet staff was outstanding.

NA

It was clean and staff was very nice

They charged for the mini bar and snacks we didn’t touch. :(

Everything was fine an offer of breakfast would have been nice.

We had brought food in but there was no where to put it. The refrigerator was packed with drinks which we did not purchase. The door to the refrigerator should’ve been on the left side to get better access to it.

Staff was amazing helpful and friendly!!!! Room was quiet, clean, spacious and bed super comfy. Location is perfect

An outdoor pool! It’s hot in Memphis!!

perfect location

wish there was a pool and hot tub.

The location was great.

The toilet was not working properly.

really liked location. close to Beale St.

The bathroom shower needs new caulking and deep cleaning in grout. Every shower that we took we had a water mess on the floor outside of shower to clean up. Only large, king-size pillows were available and we were very uncomfortable with the pillows provided! The staff at the front desk when we arrived AND when TRYING to check out were poorly trained and made SO MANY mistakes with my credit card. It worried me that I would have problems for weeks with over payments, but it wound up being straightened out within a few days after we left the hotel.

Everything about this hotel was great from the valet ( which I didn't use but they were nice), the front desk, to the housekeeping. The front desk was very knowledgeable about the things that are going on in the city.

I didn't like the fact that I wasn't told about certain amenities. One of those things was the extra refrigerator for my room that I could've used to keep my things cold that needed to be kept cold like any leftovers I had.