The Memphian Hotel, Memphis

The facilities are very nice . rooms clean and quiet- although no bathtubs. close to the areas I needed to be in . gym is nice.

the staff was not especially helpful. requests for extra coffee pods took 3 calls to accomplish. room was cleaned halfway- only some items attended to. no food options unless you use the restaurant- no room service, in room bar, or even soda/snack machine, I was referred down the street to a gas station at 10 pm to get a soda or snack. few in room amenities. great facility but service was lacking. service not matching up to facilities.

location

mattress is too firm

The aesthetic of the hotel is top tier. Plenty of beautiful selfies. Amazing breakfast and kitchen staff. I was upgraded to a suite because after having my sheets changed there was still hair on them. Jasmine upgraded my room and apologized. She ensured the rest of the stay went amazing. The entire kitchen staff was so nice ! The other guests were amazing. the music was so pretty and the Christmas spirit was everywhere! aside from those beginning hiccups the stay was nice. Had Jasmine not been there I would have left. Also a member of the housecleaning who came to change the sheets the first time was so nice ! she listened and changed the sheets without any questions, unfortunately they still had hair on them.

Originally I booked a room with two queen beds. there was long and short hair all over one bed and makeup on the pillow case and short hair all over the second bed. One member of the staff was extremely rude but I reported her to higher management and Jasmine was amazing ! (See above for the good stuff)

We had a nice breakfast there.

Staff was non-responsive. I left an air pod in the room when I checked out at 5am. at 10 am I called from the airport to ask if they would look for it for me. the operator said that he would tell the manager and she would get back to me about this. No response. the next week I called and talked again to he operator. He again said that they would have the manager call me. no response. I called a third time and asked about my air pod and again the operator appolgize for my troubles and promised me that the manager would call me to tell me something about the air pod. This time I did receive a call from the hotel but missed it. They did not leave a message and when I called back within 10 minutes of the call the front desk said that they did not know who called me and asked around but no-one knew anything about the call. No one ever called back. I have given up.