River Inn of Harbor Town, Memphis

Mud Island location, bathrobes, books, and a fireplace.

Marketed as a luxury boutique hotel, the property appears outdated. Small, dark rooms and visibly filthy carpets detract from comfort, and outsourcing breakfast to Tug’s does not meet the expectations of a luxury hotel. The condition of the building itself makes the current pricing and luxury designation unjustifiable.

Location.

There was no hot water at the property. They did not let me know that until AFTER I checked in. If I had been notified I would have cancelled and stayed somewhere else. Very shady practice in my opinion! There was no apology or offer of a discount upon check out. So I paid $300 (including tax) for a place to sleep and a cold shower!!

The location was nice and the room was comfortable.

The front desk agent was rude and passive-aggressive and the hotel director condoned his behavior. His rude behavior felt racially motivated, and when I reported it, the hotel manager dismissed me. Would not recommend.

Everything was great at first.

I didnt like getn charged a week before my stay at a cheaper rate, only to get charged full price again at check in and full price again at departure. Nor the xtra 100 dollar dwn fee for incidentals. Not once did u not ask me 2 pay, tell me u were charging repeatedly, or even bothered to check to see if i paid or if it went through. When i called to tell u your receptionist was short and hung up like whatever. So thanks for ruining a birthday getaway. I know if i come back where im not staying.

Beautiful elegant room, great and safe location and friendly staff.

Although the rooms were beautiful and the location great, booking.com told us this would be a 5-star hotel and our experience did not live up to that. Our shower was dripping quite heavily, the breakfast had dirty dishes and extremely long waiting time, and the facilities and service in general did not live up to a 5-star. Shame, as we had higher expectations.

Unfortunately hot water was out and they could not get it fixed for the 3 day stay. They did set up shower accommodations across the street. They are working at refunding me 2 nights through the 3rd party booking agent.

Charming Room 402 would be 4.5 stars if hot water and Teresa Restrant was available Needs attention to detail in showers curtains and some hardware. Some dish pulling from wall, drapes ripped in bedroom mirror frame detached across the street All minor for this charming place but management needs to take a more active role.

None

They didn't get my room type correct.

The facilities were ok

The grill associated with the facility had the most awful disrespectful staff I have ever come in contact with. We gave them more than one chance to wait on us and we never got a staff person to help us they were very disrespectful to us and we said I guess we will leave the waulitress was like go ahead and leave. Must be why it was pretty empty. Never will use this hotel again.