River Inn of Harbor Town, Memphis

Location.

There was no hot water at the property. They did not let me know that until AFTER I checked in. If I had been notified I would have cancelled and stayed somewhere else. Very shady practice in my opinion! There was no apology or offer of a discount upon check out. So I paid $300 (including tax) for a place to sleep and a cold shower!!

The location was nice and the room was comfortable.

The front desk agent was rude and passive-aggressive and the hotel director condoned his behavior. His rude behavior felt racially motivated, and when I reported it, the hotel manager dismissed me. Would not recommend.

Everything was great at first.

I didnt like getn charged a week before my stay at a cheaper rate, only to get charged full price again at check in and full price again at departure. Nor the xtra 100 dollar dwn fee for incidentals. Not once did u not ask me 2 pay, tell me u were charging repeatedly, or even bothered to check to see if i paid or if it went through. When i called to tell u your receptionist was short and hung up like whatever. So thanks for ruining a birthday getaway. I know if i come back where im not staying.

Beautiful elegant room, great and safe location and friendly staff.

Although the rooms were beautiful and the location great, booking.com told us this would be a 5-star hotel and our experience did not live up to that. Our shower was dripping quite heavily, the breakfast had dirty dishes and extremely long waiting time, and the facilities and service in general did not live up to a 5-star. Shame, as we had higher expectations.

Unfortunately hot water was out and they could not get it fixed for the 3 day stay. They did set up shower accommodations across the street. They are working at refunding me 2 nights through the 3rd party booking agent.

Charming Room 402 would be 4.5 stars if hot water and Teresa Restrant was available Needs attention to detail in showers curtains and some hardware. Some dish pulling from wall, drapes ripped in bedroom mirror frame detached across the street All minor for this charming place but management needs to take a more active role.

None

They didn't get my room type correct.

The facilities were ok

The grill associated with the facility had the most awful disrespectful staff I have ever come in contact with. We gave them more than one chance to wait on us and we never got a staff person to help us they were very disrespectful to us and we said I guess we will leave the waulitress was like go ahead and leave. Must be why it was pretty empty. Never will use this hotel again.

The location of the hotel was amazing!

The quality of the hotel is not worth the price. We paid $450+ for one night in a deluxe king room and it didn’t even have a view of the Mississippi River. Our view was of the below floor’s covering and apartments in the area. There were lots of lady bugs in our room and in our bed! Definitely not upscale enough for what they charge per room.

Your breakfast is provided by Paulettes wonderful restaurant. Anastasia, was the best server - reactive kind, considerate. There are three restaurants on the property, and they are all good! Paulette's, Tugs, the Terrace - what are you in the mood for, Nicole, Jamaya, Chris, Scott, Jasmine - fabulous wait staff. Food was excellent, the environment is perfect for relaxing. Turn down service is a fine port and chocolate. EVERYONE was smiling and kind, everyone. From desk staff to maintenance, to our housekeepers - the best way to wakeup is with a smile and morning hello fro the greatest staff.

location staff

I like it has a fancy dinner to eat and you can see the MS River from your room.

Old world charm, close to everything but felt like it’s own little town

nothing

from the welcome at check in to our departure the service was given with a smile the location is excellent and the view from our room was great loved the top floor restaurant and enjoyed a glass of fuzz and a wonderful sunset

Elegant spacious room, really good blackout curtains, comfortable bed. On site restaurant with full cook to order breakfast. Lovely location in the river although Harbor Town doesn’t have much going on besides the park (which is great for walking, jogging, biking, picnicking, and enjoying the amazing scale model of the river). Short easy drive to downtown and neighborhoods.

No in-room coffee. Otherwise all amenities were there.

Loved the loacation of the hotel the neighborhood was friendly and quiet and less than 5 minutes from downtown. Staff was also friendly.

Tried the blueberry pancakes everyone was raving about they were heavy with very little flavor. Tried the breakfast potatoes they were sitting in a pool of grease on my plate. Poor lighting near closet, had to request a clean shower curtain it had scum so did the grout in the tub. They put me in a handicap accessible room which I did not request and if I were handicapped I would have had a difficult time getting in and out of this unusually high tub. There was a sewer smell between the toilet and sink. The once white silicone seal around the bottom of the toilet was cracked and missing in places what remained was soiled looking. The room had a closed up old smell and needs updating. My room was beside housekeeping on the 3rd floor which was noisy when the housekeepers came in the am. Electrical was across the hall from me and when the air conditioner kicked in it almost was like a boom, very noisy. I was awaken one am at 5 by the sound of a loud sanitation truck emptying garbage. Room was in rear, no river view. In case you are wandering the room number was 326, I stayed 5 nights and paid 1,787.36 and I feel like I overpaid. Unfortunately I did not have the positive experience that others stated in reviews.

Excellent service

location, vibe

rooms could use some updating, there was a billing issue

The building, the location, the people that work for the hotel.

We had two meals Both were VERY salty. Ruined both meals. Evening room Service NEVER showed up. When we went downstairs to check, they asked us if we wanted to carry it all back to our room?! It was delivered but just.

Breakfast was fantastic. Hot coffee and delicious blueberry pancakes. Room was pretty with a lovely view of the river. Close to so many things within walking or a quick drive.

They treat you so well from check in to check out. Facilities, rooms & staff are wonderful. Their restaurant properties are fantastic, meals are soooo good. it was a perfect trip!

Customer service is the best.

we like the location that is all you can like

Whit what even to start sow it supposed to be 5 starts they do not have no one to help whit lagugess in and out no one ask as if we need help second we book regarding there description of the property the best most expensive room they have …that supposed to come like they describe whit a terrace not even balcony the description is terrace ….we did not find even a balcony or a door outside from our room …when I been reception to speck whit the manèges about this ,they fast blame the booking.com application that is them hwo makes fake claimed about there rooms facility and that is it! third the staff was harrenaing as …entering whit a key in the room at 10am in the night claiming that was a mistake they did not knew we are in the room we had an horible experience they were 85 degree and we ask to put the air conditioner in the room to a speed that we can breath and be liveable inside ….there response “is like this the settings….but in the night is more chill” and to finish all this days I ask the manager to give me a complain form to complete against all this and they say I can do it in booking.com or trip adviser couse they do not have something like this

Great location, clean, comfortable and great service. However, expensive for a Hotel that could use a renovation.

The rooms need to be updated

location was great. took a stroll along the Mississippi River

The room was very nice,and the restaurabts were very good. Great location! Also getting the brandy at night was nice, but we only got it on our first night, not on the second night.

Not being able to get coffee before 6:00 am and having to go down to get it was not convenient. Also, there was not a workout facility, but was advertised that one existed.

Room was lovely .Breakfast was wonderful. Short drive to Beale Street and the Orpheum theatre.