Mama Shelter, Marseille

The location, the bar, the DJ on Friday night and the breakfast.

Our room on the first floor smelled strongly of cooked food from the hotel kitchen as soon as we checked in. We asked to move and there was a delay by which time all our clothes smelled too because they'd been in there for 24 hours.

The room is spacious. The staff is friendly and helpful

The attached twin bed, to make one double bed, isn't comfy at all.

the bed was comfortable

- the room had weird shape, with a table behind the bed and behind it the window - the staff insisted on paying One small suggestion, i recommend the staff to not ask for personal email address, the masked one provided by Booking.com is more enough

Everything

Nothing

4th time i ve been to Mama s shelter and it remains one of the best hotels for me. If you are expecting a high end 5 star hotel it is not for you. But if you are into a funky , hip and authentic place, with an awsome and friendly vibe then it is definitely the place to book.

I would only wish if they had a gym but that s just for me.

l'ambiance du restaurant bar

la facturation a la réception

Positive vibe and cosy atmosphere.

Lot of traffic at night.

Location and restaurant

Bad maintenance , old design , horrible plastic vinyl floor in the rooms , no room service, bathroom without body wash , shampoo etc. Why they have microwave in the rooms and not a simple espresso machine ? Empty fridge with just a bottom of water for welcome ( they don’t refresh the bottles ). And the most important is they we had to open our luggage on the floor cause they don’t provide you a stand to put it on.

Nice breakfast for 21 euros

old design , horrible plastic floor in the room, broken plugs on the wall, bad maintenance, safe out of order. No room service !

The location, near to cours Julien, garage on-site which fits a 4x4, vehicle charging

Allocation of room, next to the conference room and the toilets. Room 114 Breakfast not great for dietaries.. no oat milk? No Flat white? Gluten free bread in plastic packets..

Fun, youthful and vibrant. Mama Shelter Marseille gets all the points for personality and comfort.

Everything

Room was spacious and AIR CONDITIONED! Bed was very comfy. Ensuite bathroom was large and great. In-room amenities were outstanding. Hotel location was great. Hotel amenities were great! Bar/Restaurant food and drinks quality were very diverse and tasty. Staff was AMAZING and very friendly. GREAT gift store options!

More storage for hanging clothing and shelving maybe?

Loved the too

No pool

The front desk staff was overwhelmed and welcoming, i had booked the room with breakfast included and they never found that information, no compromise… the client is looser at Mama Shelter Marseille. The room was very noisy from the hotel bar, i’ve asked to be changed on the street side but it was such a big deal for the front desk that i stayed in my noisy room. I travel a lot and rarely meet an hotel so unwelcoming

The room and the cleaniness of the facilities.

The price - it is so expensive for what it is. The parking is 20 eur a night, even for guests. The staff barely speaks English sometimes and is not very helpful.

Very fancy hotel, amazing staff, comfortable room and good location close to metro and to centre.

The food was just average for higher prices. However, the drinks were very good.

Breakfast choice good. Bed comfortable and air con efficient

The toilet wasn’t clean - needs deep-cleaning. Don’t expect that in a hotel. Also room a bit grubby and tired.

Really good location, close to everything in a very friendly part of town. Hotel is relaxed and vibey. The rooms are value for money, small but well designed for all you need. The staff were exceptionally friendly and helpful.

Window didn’t function to remain open

Size of the room, quiet room on top floor, excellent service and great breakfast!

Noting just missing a pool or a spa

Great location, clean and comfortable. Very close to metro, lots of cafes and boulangerie near by. Could walk everywhere we wanted to go.

Overall vibe

Could have had more toilettries, toilet door wouldn’t close entirely

Good room with nice view, pretty clean, polite staff. Mama shelter is always a great choice

A different hotel had has its quirkiness that we liked. Location is ideal but with graffiti all over the neighbouring properties it did look intimidating.

A little expensive for the area, graffiti all over the neighbourhood so it looked out of place

nice room. the location is great to visit the city bu walk. The hotel offers a paid private parking which helps a lot if you go there by car. Their breakfast and restaurant offer were great!

nothing

it’s extremely clean, has a great vibe. staff are EXTREMELY friendly and helpful. The set up and decor are very contemporary. I did find the room to be a bit of a tight squeeze and the desk is not conducive to extended periods of work, however I did head down to the restaurant to continue working and plugged in my pods to block out the noise.

I’m not familiar with the area or geography of marseille so unsure whether all areas are like this but at first it didn’t seem to be too well located. however, a short 5 min walk away finds you in the heart of the social scene

staff were very helpful and friendly.

wifi was not very stable. there could be room service. there are no complimentary coffee in the room.

We liked the design of the room that're also very well furnished and equipped. The hotel Is not in the very centre but close to a nice neighborhood, full of restaurants, pubs, and cafè. Nevertheless the area where It Is located is very quiet in the night.

The reception was very small. Some sockets in the room didn't work.

Comfortable bed with gorgeous linen. fun wallpaper and carpets in the communal areas. liked the location.

Didn’t like all the TVs in the bar and restaurant. We had a mini fridge and kettle in our room. But no crockery, cutlery or any tea bags or coffee.

Modern and extraordinary design, something else. Cool and hip, quite central location.

Super unfriendly and slightly arrogant staff attitude. We were on a road-trip by car and wanted to make sure we have a save garage parking spot for our expensive car, therefore selected this place specifically because of included parking facility. However, the staff was not willing to help us out with making a reservation prior to our arrival. So, please don’t get misled by facility info here in booking.com, there might just be no parking available and no one will help you with reservations in advance or finding any alternative. Instead, you simply get an annoyed attitude or will be ignored with your reservation requests - and will be left completely alone with dealing with your car overnight parking issue. And last minute street parking (with big car) is just not an option in the very tight and narrow streets around the hotel. The bathroom, was a bit too minimalistic for our taste. Now shower cabin or curtain, the whole bathroom itself was the shower; and no space to put toiletries around the sink. Too bad, since the general hotel concept, design and location were actually quite cool/unique.

Romm was great and the staff was amazing. The hotel accomodating dogs and having a Parking was amazing.

The restaurant was not that great, and service was very slow.

staff and room

a bit noisy until 2AM

friendly staff, lively atmosphere in the restaurant

location. friendly reception. good vibe at the bar in the weekends. friendly barkeeper

the setting of the room is bad. the bed is opposite the windows so very confuesing. there was also too little space to pass the bed. i really didnt like this part

In an eco-friendly move the hotel had turned off the air con / fan system even though it was 23 degrees. Made no sense to me

adorable staff, smiling and super helpful great food incredible bed spacious room (23 sqm) available very convenient location

some rooms are noisy (last floor due to air pipes, service lift) but manage to change to lower floor a bit more amenities in the bathroom would be nice

The style of the room, the location.

The cocktails at the bar were quite deceptive.

A very nice design hotel, in a very hip location

Rooms tend to be on the small side: I suggest you book a L or XL room

The reception staff were fabulous, friendly and helpful. The vibe of the place and decor was very cool and seemed also very popular with outsiders as well as guests. They had a few DJ nights and special events going on. The bed was comfy, room clean and nice common area to work. The breakfast buffet was good and had lots of choices. It was nice they didn't clear it all away at 10am on the dot like most hotels do, so you could have a leisurely brekky. The location was a short walk to other restaurants and cafes but we mostly took taxis to other places of interest... but ubers were super difficult to get (seemed only a few in the whole city and often cancelled) so I suggest getting reception to order a taxi for you. Mama have some hot tips on their website that I suggest reading. One of our highlights was their suggestion to go to the Hotel Bords de Mer to the cafe, but we went instead to the rooftop and had a glass of the Marseille local drink Pasti and overlooked the beach.

The rooms were very small and awkward to accommodate 2 x large suitcases. We got an upgrade at one point due to a problem in our room (sink drainage issue which was dealt with promptly) and the next room was only marginally bigger and still had the same prob with cases. The worst thing about my stay was that I got very bad food poisoning from a medium raw hamburger at the hotel. (I only ate hotel food that day so I know 100% it was from the hotel) It meant that for 2 days of my 5-day holiday, I was out of action which was very unfortunate. The chefs should be checking burgers with a thermometer if serving raw as this particular food item is very common to cause food poisoning. Some of the staff in the cafe/restaurant seemed on another planet sometimes and not very attentive or available when needed - not just on one occasion but each day at breakfast, more staff needed and better hospitality training.

grosses Zimmer

Lärm wegen Party am Freitag jnd Samstag

The relatively dear cost of food and beverages in the bar/restaurant

The staff were fantastic and friendly and helpful!!

The bathroom was tiny and the door opened inwards and I kept getting myself jammed in! the foyer floor and carpet seemed like it needed a good clean!

Staff we're incredible. So amenable. So friendly and helpful.

Rooms are quite basic but very comfy. TV service was extensive

Modern room design. The hotel is comfortable despite not so close to public transportation, nor to the most interesting spots of the city.

Accomodation booked via Booking.com. When I left I requested the invoice for the company by email. Mama Shelter didn't deem to answer me. I therefore contacted them directly and they informed that the invoice has to be generated by Booking.com. I therefore contacted Booking.com to receive the invoice. Booking informed me that Mama must provide the invoice, not them. Indeed, I always got the invoices directly by the hotel. Today, I still haven't received the invoice by Mama. So, if you are travelling for your company be aware that getting your invoice can be a very painful process.

very clean bedrooms and VERY nice and helpful staff

parking is quite expensive

location

Cool place, great location, very helpful staff.

Very minor: no shampoo

Very confortable room. Very practical parking available.

- room is of decent size - comfortable bed - shower facilities were awesome - by far the best I have encountered in france so far ! - staff were friendly and helpful - hotel restaurant and food was great - secured parking provided

- secured parking was located in a small road which was slightly hard to find for the first time given roads were one way - hotel located abit too far from old port.. about 18mins walk with slope - neighborhood seems dodgy.. we would def feel safer if we stayed in hotels located in more touristy areas like la panier and old port

Very nice staff and very helpful. Always smiling. Location is a bit distant from Vieu Port, around 25 min walking downhill and phill on teh way back. Excellent Breakfast

Bed in the middle of the room limiting mobility