Alex Hotel & Spa, Marseille

Conveniently situated. Great staff. Clean room excellent breakfasts.

Good room and breakfast. Bed was comfortable and complimentary water and refreshments. Very close to the railway station and not too far from centre.

Area not too good. We did not use the spa because it was expensive.

Was able to book at a moments notice after leaving a previously booked hotel due to several issues. Room was clean, staff were welcoming. Very pricey for what it is but maybe this was due to it being very last minute, and very late in the evening.

It had coffee, tea sugar etc in room but no kettle to make it with. Had to borrow the staff kettle.

A lovely boutique hotel seconds away from the station. It’s about 10 mins walk from the harbour/ other tourist areas. Some people might find it sketchy but it was fine for me as female traveller who is used to living in the city. I didn’t feel unsafe as you walk up a main road to return in the evening. Everything is near. Also a big comfortable room. Dressing gown, toiletries etc. A fantastic spa! Also massage ( I had an amazing one) such a nice treat at the end of the day. Also a cosy bar and a great breakfast. Beautiful courtyard, you can relax in morning or evening. Couldn’t ask for more.

Really convenient location right by the station, very nice room and peaceful courtyard and helpful staff

We didn't realise until after we booked that the use of the spa was not included in the price

Great geographical location, efficient check in and friendly staff.

Not the safest of locations on foot at night but that is not a fault of the Hotel.

Its 5th time we were staying here. Let that speak for its self :)

Great location across from the train station

Close to train station and but had early flight, otherwise avoid this area like many in big city’s near train station’s not particuarly great .

On Many different levels so lots of baggage handling required

The location was very convenient as it is right next to the train station. We had an issue with our room (no curtain and broken shower) and staff were very quick to move us to a much nicer room. The newly renovated block is beautiful. Room had a great view of the city. Ask to be put in the newer block as it is away from the road. Overall, I think this hotel is great value for money and feels more like a 4 star hotel. Staff were lovely and couldn’t have been more friendly in resolving the issue above.

The room we were initially put in was not fit for purpose - it had no curtain and there were flies in the room. We were quickly moved.

Well the location is good,right beside the train station. Obviously a less salubrious area but geographically it was perfect. Right beside the city centre. Everywhere was within walking distance. The staff..bedroom and security was excellent. The Spa was good. We had it to ourselves.

For the price it was all good. You need your wits about you as the area is real city centre

The hotel itself is very clean and comfortable. The workers are polite, always ready to help, professional. A big plus of this hotel is SPA. Hammam, pool, tropical shower made my stay even more enjoyable.

I would like to specify that the location of this hotel is opposite the railway station, which for me was not a problem, but on the contrary - an advantage. But for some people it may be a problem.

Very clean and nice hotel. We had a very quiet room, staff is extraordinarily friendly and helpful! Strongly recommended!

Tastefully decorated and good use of space. Lovely extras.

The area around the hotel felt pretty edgy

Clean, great location, very good breakfast

Room wasn’t the biggest (but fine), fitness room was a little basic

Great spa, tasty breakfast, close to the train station.

Not the nicest area of Marseille, not bad…just kinda as expected for next to train station I guess.

Lots of space, really nice

The area is not so nice

Exceptional. Clean, comfortable and calm. What a gem ! And so close to the station! Lovely warm reception from staff. What a wonderful hotel. Highly recommend.

Great location near the station and easy walk into town. Lots of restaurants and shops close by. Lovely hotel, very clean and very helpful and polite staff

A really pretty hotel with a fantastic location right across the street from the train. Bathroom nice, pressure good, breakfast good, staff very nice.

The only thing we didn’t like was getting to the room with two 50 lb. Suitcases up stairs, through buildings and then to the lift. Being older that was difficult.

It was an ideal place to stay just alongside the train station.after a late flight into Marseille.

Very friendly and helpful. Very good breakfast

Great location. Very nice breakfast in beautiful courtyard.

I wanted a very quiet room in a potentially noisy location ie by the railway station. And that’s what I got. Ideal for solo traveller

The family room was much bigger than expected! Modern comfortable furnishings with a fridge and 2 TVs was a great addition. Breakfast was tasty and fresh.

Marseille is much more edgy than any other European city I've been to. The hotel felt like a safe haven from the madness.

the service is very good, its location is just next to the station,which is very convenient

the room is on the -1 floor, which makes it a little bit uncomfortable

Staff helpful Room large and comfortable

Nothing

Excellent location

The rooms could be more modern / stylish

Staff was incredibly helpful and friendly. Arranged for a taxi for us. Helped get luggage to our room. Helped us navigate Marseille. And we were upgraded to a wonderful room with a balcony with a view of the city.

Nothing!

I stayed for one night, and after a few days I came for additional three nights. The first room I got, in the building of the reception, was mediocre. The second room, which was located in a newer building, was great. The team is very nice and efficient, and breakfast is fine even if not too rich.

The bed was too soft to my taste

Absolutely beautiful decor and very comfortable clean and quiet despite being opposite bus and train station. Great helpful staff, carried our bags . Lovely courtyard area and lounge.

Nothing

Breakfast was delicious! Staff was amazing! They helped orient us to the area and sights to see. They helped secured my lost luggage before we moved on to the next destination which truly helped to save the whole trip. Much appreciated! If you are traveling by train, this is a great location.

we didn't have breakfast, but there were a lot of small shops around where we could have breakfast. Carrefour is also nearby. The advantage is that the station is close by and there is a bus to the airport from there. We could leave our luggage at the reception

nothing

Great location

Everything was fine

We didn’t take breakfast

Room was on the small side for a suite but clever use of picketed doors to section off the two rooms Hotel is 5 minutes from the station and roughly a 30 minute walk to the centre/port.

very convenient to the train station. we got the top floor and it had a great city view. comfortable and nice hotel and staff were excellent and so helpful. there is a nice courtyard for breakfast.

room got hot with sun shining in

The staff is super hospitable. Helping in every thing. One of the best hotel staff ever.

Ac seems to be not working properly.

Very clean, wonderful breakfast, helpful staff, lovely bathrobes

The location. Friendly and professional staff

I liked the suite of rooms but not the price

The size of the club rooms.

Slow to refill croissants - left without one

Comfortable. Beautiful decor. Very calming. Outside spaces lovely. Bedroom perfect.

The cold water in the spa pool.

Room was a good size and v comfortable. Bathroom was v spacious. Hotel staff were fantastic and had v good English they were more than helpful. Location was great for the train station.

Shower had a curtain which wasn't full length so water got onto bathroom floor.Great location for St Charles train station

Staff, location and room confort

Maybe updating some of the room facilities

Great location, beautiful design, nice place!

I enjoyed the stay, the staff friendly and helpful

Wonderful quiet and peaceful oasis in the inner courtyard behind the street directly opposite main station. Staff are very friendly and helpful.

All was good.

If you need to be close to the train station, this hotel is unbeatable. The area isn't the nicest but the hotel was very proper and I felt at ease staying there.

Convenient location near the main station and easy walk into town centre. Modern hotel, lovely decor, very friendly and helpful staff. Breakfast was excellent, lots of choice and all fresh and tasty. Comfy beds, good size bathroom and very clean.

Nothing

Location, clean, very good staff

Some side streets filthy