Urso Hotel & Spa, Madrid

Loved the room and location.

The laundry service very expensive & we couldn't use our terrace.

The staff were amazing. All were knowledgeable and friendly. They took great care of all the guests. The property was beautiful and well looked after. I could not fault it at all

I loved it all. I would recommend staying here

Location, great staff

Rooms are so so for the money, a bit dark and not too big

Everything from start to finish was perfect.

I liked everything. Location, staff, food and drink!

Love Urso, this was my return stay. Everything about the hotel - location to room size. A warm welcome with an early check in to a well appointed room and the wonderful spa.

Excellent, professional,and friendly service. The room was very well appointed, extremely comfortable. Breakfast was wonderful, with an abundance of delicious offerings. Truly exceptional.

Everything was perfect

The staff was amazing the hotel is great the service was exceptional. They were always so kind and helpfull

What an incredible hotel. Superb. Wholeheartedly recommend it and absolutely nothing to fault!

Nothing.

great location with beautiful design. good value for moneys

Location staff comfort and quality silence and cleanliness of room

Everything

Nothing

Urso Hotel is my favorite place to stay in Madrid. Excellent location, comfortable room, polite staff, very nice music at the lobby area! I really recommend it!

all excellent

Location. Bar was good. Room was decent size and very clean.

Doesn’t have a pool ( knew that of course but was a downside). Lighting in bathroom poor and shower arrangement caused leakage to floor. Biggest disappointment was the restaurant. Only went last night as had an early flight next day. Was truly not good.

beautiful ambience, smell of lilies upon entry, pool was wonderful, location perfect with access to many restaurants and stores, staff were attentive and friendly - loved it!

Understated luxury

There seemed to be an issue with the toilet in my room. The morning I was leaving it would not flush. Again, I believe the issue was there before I arrived.

Booked a Tuktuk for a city tour and it was great particularly the driver he was very knowledgeable and much fun

Quiet location whilst close to most attractions. Very comfortable suite with terrace. Very friendly & helpful staff. Great breakfast.

Would have welcomed tea facilities in addition to the coffee.

Gorgeous room, friendly staff, and impeccable service - they brought water and chocolates/candies every day. Super clean, wonderful amenities; they all spoke English very well. Breakfast was fantastic.

The Staff & Spa area were exceptional :)

Room could have been a little bigger but that is being critical...

room was nice and spacious.

Fitness center/ gym could be a lot better

Staff is extremly friendly, from concierge to cleaning, everyone ! Very elegant hotel, good daily cleaning. Mini Spa but also very elegant.

Buffet for breakfast is okay but pretty expensive (33€)

Amazing location, beautiful hotel with stunning rooms and lovely little touches. Great staff, so helpful and kind. Like the welcome drink too.

The spa was beautiful but too cold for my liking. I didn’t spend as much time as I usually do in spa facilities here because I felt cold!

design & cleanliness

staff at breakfast

the most amazing staff I have ever encountered