Hotel Silken Puerta América, Madrid

The design is so special, location close to metro station, we enjoyed the breakfast

Lack of amenities, minor maintenance issues

DECO NICE - STAFF NICE - GOOD SERVICE. SMALL ROOMS - GYM OK

Availability and friendliness of the staff. Ability to immediately access and book services right at the check-in (massage and dinner at the Observatory). Easy sharing of the hotel services and how to obtain them. The breakfast room was wonderful, with nice spaces for all types of guests - families, couples and people enjoying time on their own, as was my case. The breakfast itself was also very nice! Last but not least, the shower was just perfect - the perfect water pressure, perfect temperature, and in my case, a perfect view! :)

There wasn't anything that I did not like. I have really enjoyed my stay and hope I can go back sometime.

Actually the stay was good but the hotel little bit too far from the center of madrid and the early check in was 75€ I enjoyed my stay in Madrid if you’re going to watch a match wait for same day to buy a ticket it will be cheaper like 250$ there is no ticket on the street or near stadium you can go to the casino and have one free drink the hotel will give you an invitation to nice casino 🎰 night life in Madrid is also so nice you can party alot of good clubs try fabrik its crazy out there

I didn't like to pay 30€ for the parquing lot for one night.

Very nice staff! Shower could probably fit four people.

A bit confusing electronic control panel for lights, curtains and windows. Stone floor that was rather cold.

Espectacular

Restaurante do loby

The different style in which is decorated every floor. The room, the bed size, the originality. The breakfast is excellent.

Some noises during the night. The pillows are too hard and big.

The hotel is different, you experience contemporary luxury with a bit of out of the box ambiance and surrounding.

Concierge desk is not very well equipped to advice foreign travelers on how to utilize their stay in the hotel and around the city “a bit of language challenge if you don’t speak Spanish”a

Nice and clean hotel. Nice and kind hotel staff.

Breakfast was not much selection (at least not at all a 5 star level), and for that 30 euro/person is quite expensive. There was no room slippers provided, would have been useful as there is any carpet, and floor was cold.

Brilliant location beside metro. Very clean and well maintained. Rooms very spacious and modern. Good choice at breakfast. Lovely outdoor area.

Breakfast was supposed be till 10.30 but we were told it was closing at 10.30 so we were rushed. Couldn't control lighting in room? Rooftop observatory was closed.

Everything.

NA.

Colourful

Breakfast too squashed

Original

The design of the hotel is unusual. The view from the window is beautiful. Breakfast is very tasty and varied. The room itself where breakfast is held is cozy.

There were no detergents of any kind in the room and no hair dryer. I had to talk about this twice at the reception desk. The beds in the room reminded me of a hospital bed.

They don't know much about allergies

Lovely breakfast

No stairs

The area where it was located was very convenient especially as taxis were located near. The view of our room was amazing. The coffee, teas, and complimentary water was great.

My husband hit his foot about 4 times at bed corner. Tub/shower didn’t drain fast.

Good bar service

Bar food quite limited menu

Staff accommodated everything

Some of the bars & restaurants were closed during our stay so we could not get the full experience

Interior!!

Carpets should be cleaned/changed

The location was excellent for visiting Madrid, with the metro very close to the hotel and two lines that take you anywhere in the city. The hotel staff was also very helpful.

The room wasn’t quite up to standard. There was a stain on the carpet, humidity marks on the bathroom door, and a broken mirror in the toilet. The sliding shower doors didn’t work properly, and there was no toilet brush available.

Very cool that each floor was different and rooms were spotless. Hotel itself had great facilities.

Las amenities escasas

Nice big rooms, great bathroom facilities. Transport via metro is quite close.

Lighting controls in the room are strange and no ambient lighting or reading lamps. The room was very hot on arrival and took some time to cool once the air conditioning was set. Ensuring blinds/curtains are down during the day would help keep rooms cool before guests arrive. Breakfast was mediocre and the mushrooms tasted very vinegary, which was odd.

Nice hotel, good staff.

Location was convenient. A quick walk to the airport shuttle and close to the subway. Not right in the center of town but convenient to the neighborhoods we were visiting. We liked the room. It was a cool design. Especially the shower though the controls were a little hard to figure out. Room was spacious and big for a European hotel.

Would have been nice to have a water heater or coffee/tea in the room.

Absolutely loved the room, it was a fabulous experience.

Breakfast was quite expensive and very noisy.

4 minutes walking distance to the metro and 20 minutes to the city. ✅✨

A little expensive. The price of coffee should not be 7 euros 😀

Breakfast was very nice & location was good very close to the metro

No kettle in the room

We are photographers and seeing each separate floor designed by a different architect was great. The staff was super friendly and helpful. Our beds were really comfy.

It’s a bit of a way from central Madrid although serviced by nearby metro stops. The water in the shower seemed to pool on top so I was always having to slosh it off. And the food options were a bit limited although always tasty.

The view of the city, the breakfast ( high quality), the cleaning and the quiet

Exceptional design of every floor.

Is far from the city center. Zaha Hadid’s room has really unique design but not really comfortable for long staying, not a single horizontal surface.

Staff very friendly. Good facilities. Great breakfast. Nice location away from touristic areas

Had to ask for another room as the first one was dirty. But done quickly, no fuss

Uniquely designed hotel, very clean, great breakfast choice

Most staff indifferent and unwelcoming apart from trainee lady on reception at checkout, very polite, can't remember her name, porters/ door colleagues very polite and helpful.

The hotel was in a good location, 2 minutes walk from the metro and the hotel itself was an amazing unique design. Each floor had its own design and it was a great experience. The beds were incredibly comfortable and the features in the rooms were also great! I must say Sergio, the night receptionist was amazing - from every interaction he was so helpful and friendly! The whole staff at the hotel were lovely and the breakfast was great too!

There was nothing in particular we didn’t like. I would say it was just a shame due to closure we couldn’t experience the rooftop bar but other than that I think the overall hotel was lovely.

we had the zaha hadid room. the room was very spacious and unique. the staff were pleasant.

the chair in the room was too hard no other comfy place to sit other than the bed but this is minor

The room, the pool area

The location of the pool which make it way too cold

Location was perfect for us as we were close by to friends in the area. If we did want to go into town it was only a 20 min uber ride (or less) as we went during the quiet month of August.

The rooftop isn't open during August and it wasn't stated to us at all until we asked. Perhaps it should be made clear when checking in to manage expectations

It is really a design hotel to at least take as an experience of immersing into the world of the best interior designers where every single floor is decorated by a different renowned designer. So the best thing about the hotel are the brave and creative rooms you cannot find anywhere else.

It has had its best days in the past and you can see it being outdated in various areas. It is an OK hotel, but definitely not 5-stars in todays standards.

Cool architecture of the room. Good value for money. Clean rooms. Good food at the hotel restaurant. Amazing views of Madrid from the 11th Floor.

Not having a separate Bathroom. The shower was in the room. Lighting was not really suitable for the room.

Location

No sauna, for a 5 starts hotel I feel some facilities are missing. Also the doors were very loud at night

the location, the design, the cleanliness

the zaha hadid floor (the back side, not the one to the street) is right next to lobby’s air conditioning which is noisy and almost completely disrupts the view. the reception staff needed a lot of time to answer simple requirements or questions, we had to wait a much longer time to switch the rooms then what they promised.

Complete lack of child food or facilities

We stayed in one of the Zaha Hadid designed rooms, which was beautiful. The bed was very comfortable and staff were helpful.

The services could have been better for a 5 star hotel. We expected to be able to use the hotel facilities such as the rooftop bar and swimming pool however the rooftop bar was not open on the days we were there and the pool was only open from noon to 7pm. The bar that was open closed at 11.30pm which seemed very early for a hotel bar.

Unique

Location, so far from Madrid centre. I dic not like the charge of 50 euros each day that would be paid back at close of the stay based on any incidental’s incurred at the bar etc. expenses should be paid as you go or settled at the end of the stay.

It was a very nice facility.

I requested 2 beds in the room since I was traveling with my son. He arrived the night before I did. I was quite disappointed on arrival to find out that there was only one bed in the room and there was no private shower. It was quite awkward. No effort was made to offer another room.

Cool design, very friendly staff.

Swimming pool opens only at 12pm, so no option to chill/swim in the morning.

The room was cute and had ample space for two people with a big bathroom ( loved the shower options and the water pressure). The beds are very comfortable and everything was very clean.

Location - not very close to anything.

The design and cleanliness l

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