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Hotel Silken Puerta América, Madrid

Avenida de América, 41, 28002 Madrid, Spain (show on map)

Expert reviews

Lonely Planet review:

“Give 22 of architecture’s most creative names (eg Zaha Hadid, Norman Foster, Ron Arad, David Chipperfield, Jean Nouvel) a floor each to design. The result is an extravagant pastiche of styles.”

Guest rating

This an aggregated customer review rating of Hotel Silken Puerta América, Madrid. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.2 out of 5.0

Ranked 18th in Madrid

107£95$133¥14098C$103A$103HK$1041S$175SFr125¥844kr1097kr803kr1036

What guests liked

All you need to know

This five-star establishment is located on 41 Avenida America in the Chamartin district of the city. The hotel offers posh and lush accommodation options for guests in a serene and perfect location.  Guests can also enjoy meals at the numerous restaurants around the hotel and enjoy various drinks at the several bars located within a short walking distance of the hotel.

The hotel features brilliant design and architecture; each floor of the hotel was designed by a different international architect creating the grand building that the Hotel Puerta America is today. Some of the architects involved in the design of the hotel include Norman Foster and Zaha Hadid.

Hotel Puerta America offers guests a closeness to the city highlights and famous attractions such as the exclusive Salamanca neighborhood which is just a 5-minute walk away from the hotel and the Paseo de la Castellana which is within a 30-minute walk away from the hotel.

The Bernabeu Football Stadium is located within a 10-minute walk away from the hotel, offering guests an opportunity to witness spectacular matches played by Real Madrid, one of the most famous football teams in the world.

The Hotel Puerta America offers guests a great view of the city from its luxury rooms.

Guests are given a chance to choose their preferred accommodation option on arrival, by choosing from pictures of available room designs.

The hotel restaurants serve delicate and tasty modern Spanish cuisines inspired by traditional Spanish food.

The hotel is the perfect place to stay when in the city.

 

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Location

Recent guest reviews

3.5
علي

3 April 2025

Pleasant

Actually the stay was good but the hotel little bit too far from the center of madrid and the early check in was 75€ I enjoyed my stay in Madrid if you’re going to watch a match wait for same day to buy a ticket it will be cheaper like 250$ there is no ticket on the street or near stadium you can go to the casino and have one free drink the hotel will give you an invitation to nice casino 🎰 night life in Madrid is also so nice you can party alot of good clubs try fabrik its crazy out there

4.0
Antoni

31 March 2025

Very good

I didn't like to pay 30€ for the parquing lot for one night.

4.0
Michael

22 March 2025

Central in Madrid

Very nice staff! Shower could probably fit four people.

A bit confusing electronic control panel for lights, curtains and windows. Stone floor that was rather cold.

4.5
Mário

12 March 2025

Fabulous

Espectacular

Restaurante do loby

4.0
Antoni

3 March 2025

A very different hotel, very original. Very good value for money.

The different style in which is decorated every floor. The room, the bed size, the originality. The breakfast is excellent.

Some noises during the night. The pillows are too hard and big.

4.5
Mohamed

17 February 2025

Fashionable and trendy.

The hotel is different, you experience contemporary luxury with a bit of out of the box ambiance and surrounding.

Concierge desk is not very well equipped to advice foreign travelers on how to utilize their stay in the hotel and around the city “a bit of language challenge if you don’t speak Spanish”a

3.5
Emilia

10 February 2025

good for short stays

Nice and clean hotel. Nice and kind hotel staff.

Breakfast was not much selection (at least not at all a 5 star level), and for that 30 euro/person is quite expensive. There was no room slippers provided, would have been useful as there is any carpet, and floor was cold.

4.0
Debra

5 January 2025

Very good

Brilliant location beside metro. Very clean and well maintained. Rooms very spacious and modern. Good choice at breakfast. Lovely outdoor area.

Breakfast was supposed be till 10.30 but we were told it was closing at 10.30 so we were rushed. Couldn't control lighting in room? Rooftop observatory was closed.

4.5
Simone

31 December 2024

Fabulous

Everything.

NA.

3.5
Esther

27 December 2024

Beautiful city, friendly staff

Colourful

Breakfast too squashed

4.5
José

22 December 2024

Estupenda

Original

4.5
Nadezda

12 December 2024

Fabulous

The design of the hotel is unusual. The view from the window is beautiful. Breakfast is very tasty and varied. The room itself where breakfast is held is cozy.

There were no detergents of any kind in the room and no hair dryer. I had to talk about this twice at the reception desk. The beds in the room reminded me of a hospital bed.

4.5
Lucía

27 November 2024

Fabulous

They don't know much about allergies

3.5
Justin

22 November 2024

pleasant

Lovely breakfast

No stairs

4.0
Amador

12 November 2024

Glad we stayed, would stay again. Thank you

The area where it was located was very convenient especially as taxis were located near. The view of our room was amazing. The coffee, teas, and complimentary water was great.

My husband hit his foot about 4 times at bed corner. Tub/shower didn’t drain fast.

4.0
Lesley

7 November 2024

Ok

Good bar service

Bar food quite limited menu

4.0
Arina

6 November 2024

Very good

Staff accommodated everything

Some of the bars & restaurants were closed during our stay so we could not get the full experience

4.0
Andrea

6 November 2024

Really nice hotel with cool interior, felt like a space shuttle. Staff was really nice. Metro station also close.

Interior!!

Carpets should be cleaned/changed

3.5
Jonay

2 November 2024

Ok, but too expensive for the room we've got

The location was excellent for visiting Madrid, with the metro very close to the hotel and two lines that take you anywhere in the city. The hotel staff was also very helpful.

The room wasn’t quite up to standard. There was a stain on the carpet, humidity marks on the bathroom door, and a broken mirror in the toilet. The sliding shower doors didn’t work properly, and there was no toilet brush available.

4.5
Paula

29 October 2024

Great!

Very cool that each floor was different and rooms were spotless. Hotel itself had great facilities.

4.5
Sandra

26 October 2024

Fabulous

Las amenities escasas

3.5
Raj

25 October 2024

Nice hotel for work purposes

Nice big rooms, great bathroom facilities. Transport via metro is quite close.

Lighting controls in the room are strange and no ambient lighting or reading lamps. The room was very hot on arrival and took some time to cool once the air conditioning was set. Ensuring blinds/curtains are down during the day would help keep rooms cool before guests arrive. Breakfast was mediocre and the mushrooms tasted very vinegary, which was odd.

4.0
Namo

25 October 2024

Very good

Nice hotel, good staff.

4.5
Felix

21 October 2024

Fabulous

Location was convenient. A quick walk to the airport shuttle and close to the subway. Not right in the center of town but convenient to the neighborhoods we were visiting. We liked the room. It was a cool design. Especially the shower though the controls were a little hard to figure out. Room was spacious and big for a European hotel.

Would have been nice to have a water heater or coffee/tea in the room.

4.5
Julia

20 October 2024

I really enjoyed staying in a Zaha Hadid room, one of my favoirite architects. The room was an amazi

Absolutely loved the room, it was a fabulous experience.

Breakfast was quite expensive and very noisy.

4.0
Eren

11 October 2024

Very good

4 minutes walking distance to the metro and 20 minutes to the city. ✅✨

A little expensive. The price of coffee should not be 7 euros 😀

4.0
Craig

7 October 2024

Very nice hotel, staff were excellent very clean. Honestly would stop here again no problem

Breakfast was very nice & location was good very close to the metro

No kettle in the room

4.5
Wayne

7 October 2024

Very Unique Stay

We are photographers and seeing each separate floor designed by a different architect was great. The staff was super friendly and helpful. Our beds were really comfy.

It’s a bit of a way from central Madrid although serviced by nearby metro stops. The water in the shower seemed to pool on top so I was always having to slosh it off. And the food options were a bit limited although always tasty.

4.5
Ana

4 October 2024

Always stay in this hotel in Madrid

The view of the city, the breakfast ( high quality), the cleaning and the quiet

4.0
Mkrtumyan

29 September 2024

Very good

Exceptional design of every floor.

Is far from the city center. Zaha Hadid’s room has really unique design but not really comfortable for long staying, not a single horizontal surface.

4.5
Frederic

20 September 2024

Fabulous

Staff very friendly. Good facilities. Great breakfast. Nice location away from touristic areas

Had to ask for another room as the first one was dirty. But done quickly, no fuss

4.0
Mhbghb

15 September 2024

Great breakfast, unique design, most staff not 5 star trained. Dissapointing observatory closed.

Uniquely designed hotel, very clean, great breakfast choice

Most staff indifferent and unwelcoming apart from trainee lady on reception at checkout, very polite, can't remember her name, porters/ door colleagues very polite and helpful.

4.5
Ellie

9 September 2024

Amazing - would definitely come back!

The hotel was in a good location, 2 minutes walk from the metro and the hotel itself was an amazing unique design. Each floor had its own design and it was a great experience. The beds were incredibly comfortable and the features in the rooms were also great! I must say Sergio, the night receptionist was amazing - from every interaction he was so helpful and friendly! The whole staff at the hotel were lovely and the breakfast was great too!

There was nothing in particular we didn’t like. I would say it was just a shame due to closure we couldn’t experience the rooftop bar but other than that I think the overall hotel was lovely.

4.0
Ken

2 September 2024

Very good

we had the zaha hadid room. the room was very spacious and unique. the staff were pleasant.

the chair in the room was too hard no other comfy place to sit other than the bed but this is minor

4.5
Thimothé

21 August 2024

Fabulous

The room, the pool area

The location of the pool which make it way too cold

4.5
Okagbaré

15 August 2024

Loved the concept of the hotel and rooms. Lovely staff and safe area. Food was OK.

Location was perfect for us as we were close by to friends in the area. If we did want to go into town it was only a 20 min uber ride (or less) as we went during the quiet month of August.

The rooftop isn't open during August and it wasn't stated to us at all until we asked. Perhaps it should be made clear when checking in to manage expectations

4.0
Kristjan

12 August 2024

A hotel full of design, but not 5-star worthy.

It is really a design hotel to at least take as an experience of immersing into the world of the best interior designers where every single floor is decorated by a different renowned designer. So the best thing about the hotel are the brave and creative rooms you cannot find anywhere else.

It has had its best days in the past and you can see it being outdated in various areas. It is an OK hotel, but definitely not 5-stars in todays standards.

4.5
Vlad

12 August 2024

Nice

Cool architecture of the room. Good value for money. Clean rooms. Good food at the hotel restaurant. Amazing views of Madrid from the 11th Floor.

Not having a separate Bathroom. The shower was in the room. Lighting was not really suitable for the room.

3.5
Maria

28 July 2024

Pleasant

Location

No sauna, for a 5 starts hotel I feel some facilities are missing. Also the doors were very loud at night

4.5
Elena

16 July 2024

Fabulous

the location, the design, the cleanliness

the zaha hadid floor (the back side, not the one to the street) is right next to lobby’s air conditioning which is noisy and almost completely disrupts the view. the reception staff needed a lot of time to answer simple requirements or questions, we had to wait a much longer time to switch the rooms then what they promised.

3.5
Amanda

14 July 2024

Pleasant

Complete lack of child food or facilities

4.0
Witt

11 July 2024

Beautiful design but facilities could be better

We stayed in one of the Zaha Hadid designed rooms, which was beautiful. The bed was very comfortable and staff were helpful.

The services could have been better for a 5 star hotel. We expected to be able to use the hotel facilities such as the rooftop bar and swimming pool however the rooftop bar was not open on the days we were there and the pool was only open from noon to 7pm. The bar that was open closed at 11.30pm which seemed very early for a hotel bar.

3.5
Turner

6 July 2024

Great! Would recommend

Unique

Location, so far from Madrid centre. I dic not like the charge of 50 euros each day that would be paid back at close of the stay based on any incidental’s incurred at the bar etc. expenses should be paid as you go or settled at the end of the stay.

3.5
Maxine

6 July 2024

Pleasant

It was a very nice facility.

I requested 2 beds in the room since I was traveling with my son. He arrived the night before I did. I was quite disappointed on arrival to find out that there was only one bed in the room and there was no private shower. It was quite awkward. No effort was made to offer another room.

4.0
Alexander

3 July 2024

Definitely worth a visit

Cool design, very friendly staff.

Swimming pool opens only at 12pm, so no option to chill/swim in the morning.

3.5
Basma

29 June 2024

Great hotel for the value!

The room was cute and had ample space for two people with a big bathroom ( loved the shower options and the water pressure). The beds are very comfortable and everything was very clean.

Location - not very close to anything.

4.5
Ana

27 June 2024

Great place to stay if you are going to the Bernabéu stadium

The design and cleanliness l

N/a

4.5
Marc

21 June 2024

Solid.

room was clean and looked as expected. staff were very friendly and helpful.

Some of the doors were poorly maintained. The room had a smell to it that wasn't unpleasant but definitely not preferred.

4.0
Anna

10 June 2024

Very good

Everything is great

It would be nice to have a coffee machine in the room

4.5
Kirsty

9 June 2024

Fabulous

Great room and the staff were lovely, let us check out at 2pm no issues

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Breakfast in the room
  • - Snack bar
  • - Special diet menus (on request)
  • - Wine/champagne (additional charge)
  • - Fruits (additional charge)
  • - Coffee house on site

General

  • - Room service
  • - Non-smoking rooms
  • - Facilities for disabled guests
  • - Lift
  • - Safety deposit box
  • - Soundproof rooms
  • - Packed lunches
  • - Car hire
  • - Heating
  • - Allergy-free room
  • - Non-smoking throughout
  • - Air conditioning

Business facilities

  • - Meeting/banquet facilities (additional charge)
  • - Fax/photocopying

Reception services

  • - 24-hour front desk
  • - Currency exchange
  • - Tour desk
  • - Luggage storage
  • - Concierge service
  • - Invoice provided

Activities

  • - Fitness centre
  • - Fitness

Outdoors

  • - Garden
  • - Terrace
  • - Outdoor pool
  • - Sun terrace
  • - Outdoor pool (seasonal)
  • - Outdoor furniture

Entertainment and family services

  • - Babysitting/child services (additional charge)

Cleaning services

  • - Laundry (additional charge)
  • - Dry cleaning (additional charge)
  • - Ironing service (additional charge)
  • - Trouser press (additional charge)
  • - Daily housekeeping (additional charge)

Parking

  • - Parking garage
  • - Electric vehicle charging station
  • - Accessible parking

Pool and wellness

  • - Swimming pool
  • - Swimming Pool

Miscellaneous

  • - 24-hour security
  • - Key card access
  • - Security alarm
  • - Smoke alarms
  • - CCTV in common areas
  • - Fire extinguishers
  • - Breakfast takeaway containers
  • - Delivered food is securely covered
  • - Access to health care professionals
  • - Thermometers for guests provided by property
  • - Face masks for guests available
Check availability 107£95$133¥14098C$103A$103HK$1041S$175SFr125¥844kr1097kr803kr1036