Hotel Emperador, Madrid

Lovely hotel in great location. The rooftop pool and bar were superb and a great way to unwind after a hot day.

Location was great, the pool is awesome

They never specify that rooms do not have windows with views. I had to upgrade my room (thus pay more) in order to have a window with real air and light (the one they originally assigned me had a window to the interior of the building, thus no fresh air or light)

Customer experience rep was very supportive and helped us celebrate our anniversary.

The rooftop bar on an evening had very slow service

A really nice hotel in central Madrid and well placed for all the attractions. The hotel is in excellent condition, the facilities very good, especially the swimming pool/rooftop and the restaurant there. Breakfast is excellent. The gym is adequate as a diversion. Overall a really excellent stay and worked well en famille.

Lift waiting times

Location was great, staff were friendly and helpful.

Rooftop bar is overpriced

This place provides the elements for a perfect stay in Madrid in the summer, great location, great facilities including a wonderful rooftop pool and bar and clean, well furnished rooms for good value for money

Nothing

Location and old style Spanish vibe

None

The best location we could’ve asked for, there was lots of food options and plenty of things to do. My family loved the pool upstairs.

good location and decent value.

nothing

Pool area was lovely and clean, beds were comfy and location was perfect. There are plenty of sunbeds on the rooftop as well, with people coming and going lots, so seems to not be any problems getting a spot

The decor and the rooms are quite dated and “tired”. Like, the carpet is super old but the rooms are still perfectly fine and comfortable and clean!

This is a very good hotel and I would definitely recommend it and stay there again. The location is right in the centre with three Metro stations nearby with access to the entire Madrid Metro network. The hotel has a beautiful private pool, bar and terrace on the roof which is a MUST SEE and is part of the room rate. It had the vibe of an upmarket private members' bar with a large swimming pool, a restaurant, various levels within which to sunbathe and relax as well as a stylish bar. The best part is the view of the city. People would pay a lot of money to see views like that elsewhere and it is included in the price if you are a guest. All the other facilities are what you would expect of a four star city centre hotel. The decor and rooms are certainly very dated and an update would modernise the hotel however this does not take away from the fact that the hotel is of a very good standard with very helpful staff on reception. A very good choice if you are visiting Madrid. I very much enjoyed my stay.

Location was great

i have stayed there for more than 20 years

Mostly very friendly helpful approachable staff, amazing roof top pool!!

Beds not the most comfortable

Centrally located. Very nice hotel

Breakfast was not included......they wanted to me to pay $19 ......not what I expected so we ate somewhere else

The Riad was very clean and spacious. Pool area was awesome. It was very convenient to have washing machine on the unit.

Air conditioning is only in the bedrooms so it made spending time with others difficult unless you were in their bedroom. Could never get TV to work. Please provide instructions so guests can use it.

Beautiful old time luxurious hotel.

My wife has a disability and the only way to enter was through steps or a steep slope. The steps were the safest option however proved to be difficult,

Location. Cleanliness, amenities, friendly staff

The pool was a nice feature as was the location. Room was nice.

Walls are a bit thin. The bed felt like I was always falling out of it.

An exceptional hotel located in the very heart of Madrid within easy walking distance of all the main sights. We were visiting for a special occasion and the front desk very kindly upgraded our room to a beautiful junior suite to mark the event. The rooftop pool was a luxurious touch and was impeccably maintained. The service was outstanding, and every member of staff we encountered was warm and welcoming. We will definitely be returning.

Pool was out of service, but there was no advanced warning.

Location was excellent and staff were very friendly and helpful.

La piscina y su terraza

Good location and a very kind staff The hotel is clean

We've stayed a few times before and it's a great hotel. The location is amazing, the staff in reception are lovely, helpful and welcoming, the room is a good size, clean and well equipped, and the pool is superb!

The same every year, the pool staff leave a lot to be desired. They don't like you going up to the bar to order, but then don't come around to take orders for ages! They aren't particularly friendly and the prices by the pool are extortionate. This year they had a pool DJ playing one of the days, good music but way too loud (and I like loud music!). Also the double bed in the room was actually 2 singles pushed together and were on runners so move apart and you fall down the middle if you roll over.

Excellent location. Great facilities.

Good locality Beautiful pool

Almost 1 full day I had no internet access - frustrating!

The pool area was amazing. Good location.

Housekeeping kept coming into my room without knocking; multiple times per day. And left their belongings including the master key in our room multiple times too.

Best location! So close to restaurants and shops. Great facilities, pool and bar. We had a great stay. Thankyou

Nothing

Great location. Lovely big and comfortable room. Rooftop pool was great and very clean. Thoroughly enjoyed our stay.

Nice pool and rooftop terrace / bar

Bathrooms & showers very rather basic.

We loved the property staff position

The hotel is located on the main high street of Madrid. A huge choice of shops and restaurants right at your door step. Thus, the perfect location. The street is very busy but that's what I like. But once inside the hotel, it's very tranquil. The security at the door is robust to fend off the beggars and possible anti-social elements. The best part of the hotel is its rooftop pool. You can relax in the pool and have drinks of your choice served to your table. This rooftop is always lively with great ambience. The hotel overall maintains very high standards in terms of service, cleanliness and the comfort in the rooms. Really high quality.

Nothing as such. The property is a bit dated and do with some renovation.

Perfect location

Amazing location - very central. Clean and comfortable with a lovely breakfast.

Bit dated and shower was always changing temperature.

Great location

The pool bar waiting staff were inattentive , rude and lazy

Hotel was amazing, great location walking distance to all of the main attractions and shopping district. Loved the pool area and roof top bar. The staff were friendly and very professional. I would recommend this to friends for sure and return here. It was not cheap but it was worth the extra money we spent for a touch of luxury for our final destination in Spain.

Location

Beautiful hotel! Clean new modern room Very comfortable bed Great rooftop pool

location location location. just in the center of Madrid, walking distance from everything that we like. the hotel have one of the biggest rooftop pools, which was perfect on the hot days we had on our trip.

honestly the only thing i missed there was music in the pool area.

Good location, pretty views, big pool.

No view from bedroom. The bathroom window opens towards another room which could impact your privacy.

I have been before. I love Madrid. It’s a beautiful hotel, the rooms are gorgeous, the staff are lovely, nothing was too much trouble and the rooftop pool and bar fantastic. The location is great too. The people of Madrid are so friendly and welcoming. I really hope to come a third time.

Absolutely nothing. It was perfect for us.

Great location, lovely pool

Nothing, was brilliant hotel. Just what we were looking for.

The pool area was exceptional...the perfect place to cool off!

Pool, food, service, staff's friendliness, location, flexibility...

Room was small and needed updating / redecorating

Great location. Great pool. Great staff.

Great location

Size of the room was a bit small.

Near every thing

Besides the sink did block a little everything else was fine

Everything was great.

Comfortable room in a good central location.

Nothing.