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Hotel Emperador, Madrid

Calle Gran Vía, 53, 28013 Madrid, Spain (show on map)

Expert reviews

CNN review:

“The chief recommendation at The Emperador, certainly in the summer, would be the roof-top swimming pool. There’s a bar up there, too, and captivating 360-degree views of the Spanish capital.”

Guest rating

This an aggregated customer review rating of Hotel Emperador, Madrid. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.2 out of 5.0

Ranked 18th in Madrid

102£91$127¥13462C$99A$99HK$994S$167SFr119¥806kr1047kr767kr989

What guests liked

All you need to know

This four-star hotel is located right in the center of Madrid and is situated next to the Gran Via. The hotel offers chic room options fitted with luxury amenities and facilities needed for a comfortable stay.

The hotel is ideally located in the commercial, financial and entertainment hub of the city, making sure that everything needed by guests during their stay is just a stone throw away. Several world-class restaurants are within walking distance from the Emperador Hotel.

The hotel offers stylish room options such as Single Room, Double or Twin Room, and Superior Double or Twin Room for visitors in the city for business or pleasure. Other special rooms are available for couples on a romantic getaway such as the Romantic Special Offer which has all the amenities needed and comes with a cozy atmosphere.

The Emperador Hotel is located within a 10-minute walk from the Royal Palace while the famous Puerta del Sol Square is also within a 10-minute walk from the hotel. Guests can easily reach the iconic Art Triangle through the Callao Metro Stations which is just a 3-minute walk away from the hotel.

The hotel offers other services and facilities such as a 24-hour front desk service which helps guests with any issues encountered, airport shuttle, room service, luggage storage, and laundry.

The non-smoking hotel rooms are soundproofed.

Emperador Hotel has a lobby bar that features a permanent art gallery that is used for exhibitions.

Enjoy the best of Madrid from Emperador Hotel.

 

Hotel deals & lowest price guarantee

We partner with Booking.com and Agoda. Both booking websites offer the lowest price guarantee so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website and they will refund you the difference immediately. You can price match right up until the day before check-in.

Location

Recent guest reviews

5.0
Dave

11 February 2026

Fab stay in the centre of Madrid

Superb location in the heart of Madrid centre🇪🇸💖🐝

Scrambled egg at breakfast 🍳 was made from powdered egg😏

5.0
John

3 February 2026

A terrific place to stay in Madrid

Great location, clean, comfortable rooms, nice rooftop bar and lobby bar

Nothing

5.0
Bahaa

2 February 2026

Excellent experience.

Excellent location.

5.0
Susan

31 January 2026

Very enjoyable

Breakfast was excellent with a great choice.

Nothing

4.5
Natalia

23 January 2026

Great service, excellent breakfast, fantastic location

Excellent breakfast Gran Via location

4.5
Brendan

20 January 2026

Fabulous

Very central location. Bustle of Gran Via right outside. Metro across the street.loads of restaurants close by. Room was spacious and clean.

Some noise from sirens overnight but to be expected in such a busy city.

4.5
Abdulsalamq8

17 January 2026

Fabulous

Perfect location and easy access to different kinds of transports. excellent room and amazing hotel

nothing

5.0
Melisa

15 January 2026

Loved it! Great location and facilities. Very friendly staff.

Amazing location

Loved everything - nothing

5.0
Vahram

14 January 2026

100% 10/10.

You step out right into Grand Via with all the buzz and excitement. Great location close to everything. There is actually hotel is great, large comfortable rooms, spacious bathrooms. Very clean. If this hotel is in your budget and you like to be in the middle of Madrid action, don’t hesitate to book it.

4.5
Mark

14 January 2026

Really nice traditional city hotel in a great location

Really nice hotel in a great location. Friendly welcoming staff.

Lounge/bar area very busy in evenings and service was very slow

4.5
Khaled-j

12 January 2026

Fabulous

Location

Room was small and cleaning staff anoying while do not disturb sign was on

4.5
Angel

11 January 2026

Fabulous

Location

5.0
Norma

11 January 2026

Perfect break whatever time of year you choose to visit!

Everything! This was our third visit albeit without the use of the pool as it was December. The city was beautifully lit up for Christmas . So nice to return to a lovely comfortable hotel, great breakfast, spotless rooms and lovely staff. It was an absolute pleasure as always! 😊

Nothing!

4.0
Jose

10 January 2026

Very good

Expensive breakfast...feel noises all the night from adyacent rooms...hard and noisy beds

Location

5.0
Alexey

8 January 2026

Exceptional

Everything was perfect - room, location, price

4.0
Juan

6 January 2026

Very good

Early checkin available

5.0
Lisa

5 January 2026

Great stay

Great location clean and friendly staff

Beds a bit hard

4.0
Lynne

2 January 2026

Really lovely hotel in great location

Great location, very nice rooms, really good breakfast, also loved the roof terrace

Nothing

4.0
Francisco

31 December 2025

Very good

Hotel onde fashion

Price

4.5
Gary

27 December 2025

Fabulous

Room size was excellent. Cost for three nights in the centre of Madrid, in the run up to Christmas was great, very good value. Roof bar was open even in December, nice view. Staff of the hotel were excellent, very good service in the roof bar, and the ground floor bar. Would highly recommend.

Nothing really. View from room was inner yard, but this did did not affect us. Room was great, size. The shower was excellent.

4.0
Margie

26 December 2025

At a very busy time of the year ,staff made good effort to make us comfortable. My wife had an accident and was hospita

Traditional charm with great service

Nothing,

4.5
Nhantumbo

22 December 2025

The hotel is fantastic, good location, nice top view of the city

Some search around booking app

5.0
Aikaterini

20 December 2025

5 Christmas days.

Location is excellent, near metro plaza Espana and Caliao and just next to Santo Domingo metro.Walking distance to any interesting place and historic center..I did not feel unsecure at all as i am solo female traveller .Nice hotel , nice lobby and roof top bat restaurant with pool.

I didn't find anything to dislike me

4.0
Amelia

15 December 2025

Great location

The location right on Gran Via, easy check-in and out

Beds were comfortable but creaky. Could do with a retractable mirror in the bathroom for short-sighted people.😅

4.0
Doreen

14 December 2025

Fabulous

Location

Nice hotel

5.0
George

13 December 2025

Excellent hotel, staff and service. Regards to Javier at breakfast.

We’ve been going to this hotel for years now. Its location, professional staff and excellent service keeps us wanting to return every year to it.

Really, nothing at all, possibly re-establish the third lift as sometimes the two lifts tends to be in use a lot with the big number of clients in the hotel.

4.5
Stamatios

12 December 2025

Fabulous

Location was excellent, room size was good, breakfast was very good, lobby area was great. The only comment was the bathroom, where there was a leakage in the faucet and the marble floor in the bath area was with stains (Room 120)

4.0
Albu

12 December 2025

Great location

Room bit small but compaseste the location

Size of room

5.0
Bashayer

11 December 2025

very and clean and amazing place and location

very and clean and amazing place and location

very and clean and amazing place and location

4.0
Chris

11 December 2025

Very good

Excellent location for metro and city centre

Breakfast bit of a bunfight if the room is reduced

4.5
Ilan

10 December 2025

See you in April🍾

Great location, good breakfast

None

5.0
Jacqueline

10 December 2025

Great city and great fun

Great location

5.0
Hans

3 December 2025

Exceptional

Everything beautiful hotel 🛍️🏨

We loved everything

4.5
Yesenia

1 December 2025

Fabulous

Proximity to plaza del sol

4.5
Iain

1 December 2025

Fabulous

Right in the heart of Madrid

A little expensive

4.0
Josh

27 November 2025

Very good

We had a pleasant stay at Hotel Emperador. The location is fantastic, right in a lively central area with plenty of shops and restaurants, and a McDonald’s right next door. There is a metro station directly below the hotel, but we actually found it easier to walk to the Sol station because it required fewer transfers. The room was spacious and clean, which made our stay comfortable.

For the price, it would be nice if the hotel provided complimentary bottled water every day instead of only on the first day.

5.0
Marbllpz

26 November 2025

Exceptional

Nice hotel in an excellent location

4.0
Suzanne

23 November 2025

Great location. Helpful staff

Reception staff and housekeeping staff very helpful. Good breakfasts. Great location

4.5
Glenn

21 November 2025

Fabulous

Location. The view from the sky-bar.

A secure WI-FI. The sink drain was draining poorly.

4.0
Sharon

19 November 2025

Would recommend for central location

Hotel is very central has lots of character as it’s an older hotel

Nil

5.0
Kelly

17 November 2025

Perfect location for exploring

Perfect stay beautiful comfortable room lovely hot shower view was lovely

Nothing

5.0
Marcos

16 November 2025

Excelent

Excelent

4.5
Marcos

16 November 2025

Nice hotel staff are very nice with us I recommend thos hotel

Excelent

4.0
Paul

15 November 2025

Very enjoyable in a good location

Good location and friendly staff

Breakfast wasn’t as good as I’d hoped for

4.0
Khulan

14 November 2025

Very good

Location was great

The view of the room was strange. It positioned to inside the house and positioned to another room window. It was not pleasant view

5.0
Patricia

13 November 2025

An exceptional stay in the heart of Madrid- will definitely return.

An exception hotel - the staff were friendly and helpful. The room was beautiful, very clean and comfortable and had all the extras required. The hotel was ideally located close to all the shops and a short stroll from the main squares.

Nothing

5.0
Diaz

9 November 2025

I will look forward to stay here again

Was very helpful worker very professional very clean etc

I will recommend to family and friends

4.0
Olivia

8 November 2025

Very good

Location

No amenities like slippers, toothbrush etc

4.0
Steven

7 November 2025

Excellent location and Comfortable Rooms and Great Amenities

The location was excellent with Santa Domingo metro just over the road from the hotel. The lobby and foyer were nice and coffee was a good option with biscuits. The rooms were functional with safes and comfortable beds. The rooms had air conditioning which we didn't need even in early November. The rooftop bar and restaurant is the draw here with seating areas inside and outside and excellent views of the city!

The shower needed a rubber mat as they were slippery and the only way to extract steam from the bathroom was to open a window. This didn't cause us too much of a problem though. Breakfast was very basic in my estimation. Not much choice and not very filling. Prices at the bar were well...pricey!

4.5
Marcos

5 November 2025

perfect

Service very good

Ubicacion

Hotel facilities

General

  • - Room service
  • - Non-smoking rooms
  • - Facilities for disabled guests
  • - Lift
  • - Safety deposit box
  • - Soundproof rooms
  • - Heating
  • - Non-smoking throughout
  • - Air conditioning
  • - Shuttle service (additional charge)

Business facilities

  • - Meeting/banquet facilities (additional charge)
  • - Business centre (additional charge)
  • - Fax/photocopying (additional charge)

Food & Drink

  • - Bar
  • - Snack bar
  • - Wine/champagne (additional charge)
  • - Fruits (additional charge)
  • - Coffee house on site

Reception services

  • - 24-hour front desk
  • - Currency exchange
  • - Tour desk
  • - Luggage storage
  • - Concierge service
  • - Invoice provided

Activities

  • - Fitness centre
  • - Massage (additional charge)
  • - Fitness
  • - Temporary art galleries

Outdoors

  • - Terrace
  • - Outdoor pool
  • - Sun terrace
  • - Outdoor pool (seasonal)

Cleaning services

  • - Laundry (additional charge)
  • - Dry cleaning (additional charge)
  • - Ironing service (additional charge)
  • - Daily housekeeping

Accessibility

  • - Wheelchair accessible

Pool and wellness

  • - Rooftop pool
  • - Pool with view
  • - Pool bar
  • - Sun loungers or beach chairs
  • - Swimming pool
  • - Swimming pool

Miscellaneous

  • - 24-hour security
  • - Key card access
  • - Security alarm
  • - Smoke alarms
  • - CCTV in common areas
  • - Fire extinguishers
  • - Delivered food is securely covered
  • - Access to health care professionals
  • - Thermometers for guests provided by property
  • - Face masks for guests available
Check availability 102£91$127¥13462C$99A$99HK$994S$167SFr119¥806kr1047kr767kr989