Hotel Emperador, Madrid

The location of the hotel is excellent, on the Gran Via, surrounded by shops and restaurants. The lobby is very nice and our room was ready 1 hour before check-in time. The bathroom is comfortable, the bath/shower combo was great.

The bathroom window did not close well, and neither did the room's window that was looking over the rear of the hotel, where there were a large number of fans (possibly of ventilation / air conditioning extractors) that hummed all night. Also the walls of the rooms are quite thin, I heard someone in a nearby room coughing all night long, so you can assume you are also being heard by your neighbours.

Location, staff, rooms

It got very warm during the night. The temp settings in the room stayed at 22 degrees despite trying to lower them.to 20

The location was located to bus stops, restaurants, theater and much more. The hotel was nicely kept. The staff were polite and with a vast experience. But, overall super friendly.

They need to put hooks in bathroom.

The location was perfect, everything that we wanted to do was within walking distance. The staff were very friendly and helpful and even went out of their way when we asked for a room change, The hotel was spotless clean throughout and it has to be the most comfortable bed I have ever slept in. Nicely decorated for Christmas as well.

We’ve been going to this same hotel, every year, for many years now. Its situated ideally situated in Gran Via in central Madrid. The staff is exceptional and very professional.

Very little to say really, possibly an improvement in the quality and selection of their buffet breakfast food,

Location and the attention to detail

Nothing

The location was perfect.

The decor was a bit dated.

Location, facilities, staff

The room we were in had a door separating us with another room and there seemed to be little or no soundproofing between the two rooms. Unfortunately our neighbors were very noisy.

The location was perfect . The staff were very nice and hepful

Nothing

All good

Lift too slow

Great location. Very helpful staff.

The location is absolutely unbeatable, right in the heart of Gran Vía—the very center of Madrid. From here, you can easily walk to many of the city's major attractions, and if needed, public transportation is incredibly convenient, with bus stops just steps from the entrance. The room was spacious and featured high ceilings, which added to its airy, open feel. One of the highlights of my stay was the breakfast—delicious, with a wide variety of options to suit all tastes. I truly enjoyed starting my mornings here. Highly recommended!

Great hotel with very helpful and friendly staff, extremely central location, everything within walking distance.

Nothing all good

everything was perfect. Nice and clean rooms welcomed us. We were welcomed by a beautiful bar and terrace. and the bar waiter was very nice.

nothing.

Rooftop with the pool.

Not really hygiënic.

Location, staff was very courteous and helpful. Very clean.

very nice Hotel, very clean ,confortable beds and well located on the Madrid Gran Via.

the room was very clean

Everything the staff at reception specifically

Location is spot on perfect for shopping & theatres along Gran Via. Metro at doorstep gives connectivity to everywhere. Easy to hail taxi too.

mattress is not comfortable, any movement in bed by one is felt easily by the other. 2 single beds would be fine if location is most important criteria

Beautiful Hotel in the best location in Madrid.

nothing at all

the location

the location, the crowd

Great location. Nice amenities. Quiet

Poor food at the roof top bar

you can’t beat the location! the cleanliness, helpfulness from the staff was amazing.

the gym could be improved.

Breakfast was excellent, plenty of choice, easy self service. Sky Bar was a surprising bonus with great views of the city. Reception staff and bar staff were very friendly and helpful also security staff helpful with luggage and door. Location excellent.

There was nothing I didn’t like.

It was a perfect stay for three nights.

Nothing

Service was excellent. Location was a dream.

The chair in our room (116) collapsed and I litterallt fell backwards. Shame.

Location was fantastic, close to shops, metro, restaurants, etc. Room was very nice, lovely view. Rooftop bar was really nice especially as sun was shining when we arrived. Inside the hotel was very quiet and calm despite it being really busy outside, really liked that aspect of my stay. Staff were pleasant.

Shower pressure wasn't great, difficult to have a decent shower.

Great location and easy to use the Metro just outside to get around the city. The room was spacious

The rooms are a little tired and rhetorical bed was 2 singles pushed together but still made up as singles not a double.

Room was cozy and very clean. Breakfast room is clean, large food choice, Breakfast Manager on duty was welcoming, smiley and very professional. Front Desk staff and porters are 5 stars! Location can not be any better, just great! A timeless classic for me!

Wifi not super fast

great position and nice staff

gym underground not very comfortable + carpet on the room floor (not the best for people alergic to dust)

Lovely spacious room. Cleaned every day . Fantastic pool area with lovely terrace/ bar area. Plenty sun loungers . Amazing view over the city.

Sometimes took a while to be served in the terrace . Drinks slightly pricey too , but view makes up for it . Didn’t like having to wear a wrist band which is stuck on you for duration of stay if you use swimming pool area.

Room, staff, roof top, location

Lovely hotel good wifi and nice bar and restaurant . The people who wotk there are lovely anf helpful and breakfast was awesome !

All good

Location is ideal to get anywhere in Madrid

All was fine

We like and have stayed there before. I want to mentioned a front desk employee in particular, Cesar, always pleasant, willing to help, very knowledgeable, a real asset to the property.

Nothing

Beautiful terrace, and spacious rooms. Staff was very friendly

Great location Good size room Clean Rooftop bar/pool really good

The shower wasnt powerful enough- was too weak

Very confortable room and friendly personnel

I like it all

EVERYTHING! Great location, friendly, helpful staff, beautiful rooftop bar/lounge and pool, very clean, well appointed room and wonderful breakfast.

Nothing

Excellent location, large suite, nice staff.

The charge us a breakfast that was included (my wife) when the reservation was for two people. If you want to eat an omelette you need to pay in an all included breakfasst.

Great location, friendly staff and clean rooms.

Almost Everything location; room size; cleanness; great breakfast.

Air conditioner didn't seem to work properly. However, it wasn't critical given the weather.

Location

The bed is uncomfortable , no tissue in the room

Good location. Lovely room. Great shower.

Could have had tissues in the room. Would have liked written hotel info on breakfast hours, how to work the phone, etc.

Comfortable rooms and helpful reception staff.

Centric and clean

Clean and centric

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comfy beds, nice decor, having tea making facilities in room. Good air con not noisy. Good location for seeing sights

We think there was a problem with the waste traps in bathroom, as clearly when someone flush toilet elsewhere, the seal was lost in our bathroom, emitting a drain smell

Beautiful rooms - large, spacious with lovely touches and facilities. Excellent bathroom - with shower and bathtub. Lovely breakfast with a good selection of food. In the centre of Madrid, just off Gran Via, and next to a Metro station and the room was very quiet despite being on a busy road. Highly recommended.

Staff in the swimming area/bar not particularly responsive/helpful.

The rooftop swimming pool and restaurant are top class in Madrid. The rooms are plush and comfortable