Hotel Emperador, Madrid

The location was perfect! The whole setting of the hotel was beautiful an amazing pool and rooftop bar and the lobby in the evening is just beautiful

The only down fall was the walls are like paper so can hear everything but wouldn’t turn me off going again

Nice location

Location, upgrade to junior suite, comfortable beds, spacious room and bathroom

Old property and outdated decor and furniture

Comfortable hotel in a great location Buffet breakfast was very good

The hotel had a big arrangement of fresh flowers in the lobby, the lobby bar was such a vibe, comfy seats and exquisite artwork. The rooms were spacious with a well put together layout. Loved the bay windows and they opened! Beds were super comfy. The shower was nice (waterfall and handheld) and the slippers and robes we welcomed.

I wish the weather was warmer so that I could have utilized the rooftop pool however still managed to catch great views from up there.

The hotel is right on the Gran Via (Madrid’s most iconic street) lots to do nearby. The rooms are comfortable enough, a bit on the older side but has what you need

Peaceful room

Prices of drinks at the pool

the location was perfect. The weather was not so good so unfortunately we were not able to use the pool.

small bedroom a big party on the first night with people screaming outside until 2am, so not possible to sleep. AC not working in the gym

Beautiful hotel on the Grand Via so central for Everything, very comfortable beds & pillows, lovely obliging & helpful staff, very good breakfast

Rooms not soundproof

This hotel was nicely located in the Theater district of Madrid. We were able to walk out the hotel door and with in a block, catch a free city bus up and down Gran Via and to the Train Station, as well as to the Metro. The rooms were very comfortable, the staff very helpful.

I was a bit upset when I found that the price I booked my room at and the price I had to pay were nearly $150 difference for a 3 night stay. I did not pay at the time of booking and I knew the Euro/US rate may change but the actual cost of the hotel increased as well. I did not realize that could happen. And I wished breakfast included was a bit more reasonably priced.

Great pool area on the roof.

It was quite expensive, but maybe that is just normal for Madrid.

The room was located in the back, away from the city noise and the elevator traffic. The staff was very attentive to our needs and always asked if we needed help. The terrace was 2 levels with ample seating and amazing sunset views.

The staff was a bit too loud when it was time for them to do their housekeeping. They would yell at each other from one end of the hall to the other. The air conditioning in our room was dismal; we inquired about a room change, but there were none available. The thermostat never, in our 5 nights, reached our desired temperature, and you could barely feel the cool air from the vents. Housekeeping kept removing our key from the key card wall slot, making the room heat up again. The mini fridge did not cool the drinks at all and just added heat to the room.

Location excellent

Great rooftop pool

Not enough staff on for serving around pool / restaurant

Great location, traditional decor and atmosphere, great staff. My room location was absolutely quiet, which I highly value.

Pool area crowded, dense (beds too close), and therefore uncomfortable. every bed should have a sunshade option. Pool area 3* instead of 4* due to relaxation and comfort.

The location, rooms and rooftop bar and poor were fantastic

Reception staff were ok

Welcome and kindness of front office

Breakfast quality

la terraza y piscina

Location was best.

Breakfast could be a little better. Eggs and bacon are half cooked.

Location was perfect

Location and the roof top pool

The rooms were beautiful and very comfortable

The service at the roof top bar it always seemed they did not have enough service it always took a while forsomeone to come over and take out our orders and bring the check

The location was fab. The pool was great after a day’s sightseeing.

The service at the pool bar was very slow.

The location was perfect. The staff friendly and helpful. Great to have a pool to relax at after long days of sightseeing.

We had a triple room, so one of the older rooms. It was a little oldy worldly, but as in the photos (we expected this) and still comfortable.

Great location and beautiful, charming hotel. Great breakfast and coffee machine in room.

The location was excellent - close to transport, shops, cafes and restaurants. The staff were very helpful with luggage and getting a taxi for the airport. The buffet breakfast was good, but not excellent.

We got a free upgrade with our room 👍 but the bed was only a queen, rather than a king.

Location rooftop pool

Excellent location, impressive rooftop bar and pool with great views. The room was very comfortable and a good size. The food was very good with a great choice for buffet breakfast.

The lifts were fairly small for the size of the hotel.

Big rooms, lovely pool area. Clean, quiet and relaxed throughout.

Missing a mirror in bedroom, second chair, and a second luggage rack.

Location was perfect, right in the middle of everything. Very convenient. But the hotel is still nice and quiet, so you can relax inside despite the masses of people walking by on Gran Via. Service was excellent, we organised a couple of tours with help of the front desk staff.

The atmosphere in the breakfast area was like a company cafeteria. The coffee from the machines was really bad, probably the worst I have had in a hotel for years.. better coffee machines would be a great improvement.

Location was terrific

Rooms are quite small

Location

The breakfast was not so nice and was crowded and noisy

Roof top bar and pool was amazing! Staff very helpful. Centrally located.

Nothing

Location is perfect, pool is wow I think it’s the best pool around, rooftop is very nice food is amazing access is amazing staff are very professional and welcoming and would help with anything you need. Room are spacious and comfortable

Nothing

The roof top terrace with the pool is amazing

The lifts are quite small and pretty slow

Excellent location, comfortable hotel, helpful staff. Great rooftop with plenty of undercover space and decent size pool. Would stay again.

No coffee machine ( only hotel out of 9 we stayed at in Europe on this trip which didn’t have it) . Complimentary water not restocked on second day ( August in Madrid is pretty warm).

Central location. Great roof top pool.

Very central location in the heart of Madrid. Amazing rooftop with swimming pool and view on the Gran Via

I got a very dark room. Very disappointed for that

Really enjoyed staying here. Great location and excellent rooftop pool.

Nice and clean.

Queen bed is actually two single beds put together with a gap in between.

From the moment you step inside this hotel, you know that you are somewhere luxurious. This hotel has everything for a relaxing stay. Exceptionally clean, with towels changed everyday and bed made up. The cleaning team definitely deserve a mention. Plenty of choice at breakfast. This hotel is really well located, right in the middle of theatre district. The highlight of this hotel is the roof pool. Outstanding views. Plenty of sunbeds available. The pool was a welcome addition on a hot day. We celebrated our 10th wedding anniversary in Madrid and the hotel treated us to a bottle of Cava and a handwriten note! What a lovely touch. We loved Hotel Emperador and would definitely come back.

I honestly can't think of anything we didn't like. This was prefect for us!

The staff (very helpful and pleasant)and the location (right in the middle of everything) were both excellent.

Not a thing

Great location. Rooftop pool and bar were excellent. Staff were very friendly, especially at check in.

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The Hotel was fantastic great location, great breakfast very clean & stylish. Facilities perfect & the roof top pool the best and my slipper & gown with balcony room perfect ..

Nothing at all but i wish i could’ve stayed longer and enjoyed the roof top bar & pool

All very good, quick and easy

Drinks service at pool.. Waited 30 mins for drinks

Good location, friendly stuff, wonderful pool, and the breakfast menu was amazing! Especially, we loved relaxing and excellent view from the pool. There are some supermarkets near the hotel and the bus stop of no.101 which is free for ride.

Fantastic location, friendly staff, my bedroom was the best with the terrace

Very slow service by the staff on the pool/rooftop Very small gym, but I know nothing can be done to make it bigger

Great location, friendly staff, clean room with a great view.

The location and the service!

The resting area around the pool didn't have a lot of shaded spaces!

The room was a really good size for 3 adults. The location was nice and central with many restaurants to choose from. The rooftop pool was deep and large enough for a swim and there were lots of loungers. The view up there was also great! The breakfast buffet had a lot of variety. Lobby staff were very friendly and helpful.

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