Hotel Emperador, Madrid

la terraza y piscina

Location was best.

Breakfast could be a little better. Eggs and bacon are half cooked.

Location was perfect

Location and the roof top pool

The rooms were beautiful and very comfortable

The service at the roof top bar it always seemed they did not have enough service it always took a while forsomeone to come over and take out our orders and bring the check

The location was fab. The pool was great after a day’s sightseeing.

The service at the pool bar was very slow.

The location was perfect. The staff friendly and helpful. Great to have a pool to relax at after long days of sightseeing.

We had a triple room, so one of the older rooms. It was a little oldy worldly, but as in the photos (we expected this) and still comfortable.

Great location and beautiful, charming hotel. Great breakfast and coffee machine in room.

The location was excellent - close to transport, shops, cafes and restaurants. The staff were very helpful with luggage and getting a taxi for the airport. The buffet breakfast was good, but not excellent.

We got a free upgrade with our room 👍 but the bed was only a queen, rather than a king.

Location rooftop pool

Excellent location, impressive rooftop bar and pool with great views. The room was very comfortable and a good size. The food was very good with a great choice for buffet breakfast.

The lifts were fairly small for the size of the hotel.

Big rooms, lovely pool area. Clean, quiet and relaxed throughout.

Missing a mirror in bedroom, second chair, and a second luggage rack.

Location was perfect, right in the middle of everything. Very convenient. But the hotel is still nice and quiet, so you can relax inside despite the masses of people walking by on Gran Via. Service was excellent, we organised a couple of tours with help of the front desk staff.

The atmosphere in the breakfast area was like a company cafeteria. The coffee from the machines was really bad, probably the worst I have had in a hotel for years.. better coffee machines would be a great improvement.

Location was terrific

Rooms are quite small

Location

The breakfast was not so nice and was crowded and noisy

Roof top bar and pool was amazing! Staff very helpful. Centrally located.

Nothing

Location is perfect, pool is wow I think it’s the best pool around, rooftop is very nice food is amazing access is amazing staff are very professional and welcoming and would help with anything you need. Room are spacious and comfortable

Nothing

The roof top terrace with the pool is amazing

The lifts are quite small and pretty slow

Excellent location, comfortable hotel, helpful staff. Great rooftop with plenty of undercover space and decent size pool. Would stay again.

No coffee machine ( only hotel out of 9 we stayed at in Europe on this trip which didn’t have it) . Complimentary water not restocked on second day ( August in Madrid is pretty warm).

Central location. Great roof top pool.

Very central location in the heart of Madrid. Amazing rooftop with swimming pool and view on the Gran Via

I got a very dark room. Very disappointed for that

Really enjoyed staying here. Great location and excellent rooftop pool.

Nice and clean.

Queen bed is actually two single beds put together with a gap in between.

From the moment you step inside this hotel, you know that you are somewhere luxurious. This hotel has everything for a relaxing stay. Exceptionally clean, with towels changed everyday and bed made up. The cleaning team definitely deserve a mention. Plenty of choice at breakfast. This hotel is really well located, right in the middle of theatre district. The highlight of this hotel is the roof pool. Outstanding views. Plenty of sunbeds available. The pool was a welcome addition on a hot day. We celebrated our 10th wedding anniversary in Madrid and the hotel treated us to a bottle of Cava and a handwriten note! What a lovely touch. We loved Hotel Emperador and would definitely come back.

I honestly can't think of anything we didn't like. This was prefect for us!

The staff (very helpful and pleasant)and the location (right in the middle of everything) were both excellent.

Not a thing

Great location. Rooftop pool and bar were excellent. Staff were very friendly, especially at check in.

Nothing

The Hotel was fantastic great location, great breakfast very clean & stylish. Facilities perfect & the roof top pool the best and my slipper & gown with balcony room perfect ..

Nothing at all but i wish i could’ve stayed longer and enjoyed the roof top bar & pool

All very good, quick and easy

Drinks service at pool.. Waited 30 mins for drinks

Good location, friendly stuff, wonderful pool, and the breakfast menu was amazing! Especially, we loved relaxing and excellent view from the pool. There are some supermarkets near the hotel and the bus stop of no.101 which is free for ride.

Fantastic location, friendly staff, my bedroom was the best with the terrace

Very slow service by the staff on the pool/rooftop Very small gym, but I know nothing can be done to make it bigger

Great location, friendly staff, clean room with a great view.

The location and the service!

The resting area around the pool didn't have a lot of shaded spaces!

The room was a really good size for 3 adults. The location was nice and central with many restaurants to choose from. The rooftop pool was deep and large enough for a swim and there were lots of loungers. The view up there was also great! The breakfast buffet had a lot of variety. Lobby staff were very friendly and helpful.

Nothing

Location, room and pool are fantastic!

No exclusive rooftop and no car parking.

Pool was amazing. Room was a little small. Need drawer space too. Location is perfect. Very clean hotel.

Bar at pool a little too expensive for drinks and food .

Amazing location and the pool was fabulous

We had an older style room than others in our group for the same price

Location , room and pool area were fantastic

Perhaps more shaded areas needed around the pool

Pool is big and deep, breakfast is very good, nice staff (with our kid)

No jacuzzi, room smelled musty

The English speaking staff were a great benefit to us. Always friendly & helpful. Nice rooftop pool with a great view of the city and surrounding districts. Service staff were on point and also very helpful.

Nothing to not like!

Loved the vibe & character of the hotel. Fabulous terrace bar & pool. Internal decor very stylish & grand! Reception staff were very friendly, helpful & attentive. Buffet breakfast very tasty, especially the cooked food.

Very little... but perhaps the bathroom could be updated. A little tired looking

Great location right in the heart of Madrid. Pool area was really nice and a lot more beds and options (ie shade, sun, music) than I had expected. Pool bar service was great although could be a bit slow at times.

Air conditioning was hard to control and the room was quite warm although it was an exceptionally warm few days. Drinks at the bar were a bit pricey too compared to other local and roof top bars. Only having three lifts for such a large capacity hotel meant there were often long waits to get service and we often had to take the stairs instead which, whilst good for our health, would not be an option for people with reduced mobility, or when carrying luggage or with small children.

Location is fantastic. The rooftop pool and bar is excellent.

Not much to dislike to be honest!

Building, Location and Pool!

Nada!

Location in Gran Via. It’s perfect for shopping experience. Restaurants are all around us. Supermarkets in a walking distance. Everywhere I wanted to go were close by. I would highly recommend it and I will consider stay there for my next visit. The pool area and facilities are great for a day to sunbathe and relax.

Mind you! Walls are thin so bring with you ear plugs.

Staff were very friendly and helpful. Breakfast was great! Really good selection and good quality,with plenty of healthy options. Room was very comfortable,pleasantly decorated and very good bedding. Terrace was superb,we were able to swim and sunbathe every afternoon after a mornings sightseeing,which was so easy given the location. We were worried the terrace may get too busy high season,but the facilities were more than adequate ensuring everyone a relaxing afternoon and opportunity to cool off. Evening menu was very good,high recommend the Mediterranean salad. All round fabulous hotel and great few days in Madrid.

Nothing,just one minor thing...new little milks for tea tray would have been good each time the room was done.

prime location with very good rooms and a rooftop pool

breakfast was not more than fine

Been here many times , pool and hotel excellent.

This was our second time here. We love this hotel. It’s very central and has everything we needed. We also got upgraded this time which was wonderful. Our room was much more spacious and bright

I don’t have any dislikes. The only recommendation would be a mirror in the bedroom part of the rooms as if someone else is showering or using bathroom there is nowhere to do hair or makeup

Lovely hotel in great location. The rooftop pool and bar were superb and a great way to unwind after a hot day.

Location was great, the pool is awesome

They never specify that rooms do not have windows with views. I had to upgrade my room (thus pay more) in order to have a window with real air and light (the one they originally assigned me had a window to the interior of the building, thus no fresh air or light)