Hotel Emperador, Madrid

Nice pool and rooftop terrace / bar

Bathrooms & showers very rather basic.

We loved the property staff position

The hotel is located on the main high street of Madrid. A huge choice of shops and restaurants right at your door step. Thus, the perfect location. The street is very busy but that's what I like. But once inside the hotel, it's very tranquil. The security at the door is robust to fend off the beggars and possible anti-social elements. The best part of the hotel is its rooftop pool. You can relax in the pool and have drinks of your choice served to your table. This rooftop is always lively with great ambience. The hotel overall maintains very high standards in terms of service, cleanliness and the comfort in the rooms. Really high quality.

Nothing as such. The property is a bit dated and do with some renovation.

Perfect location

Amazing location - very central. Clean and comfortable with a lovely breakfast.

Bit dated and shower was always changing temperature.

Great location

The pool bar waiting staff were inattentive , rude and lazy

Hotel was amazing, great location walking distance to all of the main attractions and shopping district. Loved the pool area and roof top bar. The staff were friendly and very professional. I would recommend this to friends for sure and return here. It was not cheap but it was worth the extra money we spent for a touch of luxury for our final destination in Spain.

Location

Beautiful hotel! Clean new modern room Very comfortable bed Great rooftop pool

location location location. just in the center of Madrid, walking distance from everything that we like. the hotel have one of the biggest rooftop pools, which was perfect on the hot days we had on our trip.

honestly the only thing i missed there was music in the pool area.

Good location, pretty views, big pool.

No view from bedroom. The bathroom window opens towards another room which could impact your privacy.

I have been before. I love Madrid. It’s a beautiful hotel, the rooms are gorgeous, the staff are lovely, nothing was too much trouble and the rooftop pool and bar fantastic. The location is great too. The people of Madrid are so friendly and welcoming. I really hope to come a third time.

Absolutely nothing. It was perfect for us.

Great location, lovely pool

Nothing, was brilliant hotel. Just what we were looking for.

The pool area was exceptional...the perfect place to cool off!

Pool, food, service, staff's friendliness, location, flexibility...

Room was small and needed updating / redecorating

Great location. Great pool. Great staff.

Great location

Size of the room was a bit small.

Near every thing

Besides the sink did block a little everything else was fine

Everything was great.

Comfortable room in a good central location.

Nothing.

Position

All good

Excellent Location

Great

The staff are very helpful and friendly ,the place is spotless, the breakfast is plentiful and varied.The room we had 602 was spacious and had a great bed and bathroom. A/c was efficient which was great see that the temperature was hitting 44°c. The pool area and staff are wonderful couldn't do enough to make you comfortable. The pool itself was very clean and lovely for an afternoon dip. Prices for a city centre hotel is on par with other quality hotels we have stayed in.

Lack of sunbeds around the pool, as sometimes guest from.other hotels pay to visit and occupy the beds. Only a minor gripe as the hotel.is marvellous. I will definitely be back.

Pool

Some rooms were small and had to change

Room was small and bit outdated but had everything I needed, was clean and quiet. The rooftop bar and pool were perfect as there was a heat wave Gran Via location was good, but it is a busy area - so once you step out of the hotel: there are a lot of people. However, from there you can easily escape to all other parts of Madrid. Staff was super friendly

Nothing

Was given an upgrade to a beautiful room, All the staff were friendly and hotel very clean

I only stayed 1 night

Perfect location in the heart of Madrid. Wonderful rooftop terrace with a large pool. Nice and clean rooms. Good breakfast. Next visit to Madrid I will definitely book this hotel again.

Some days the cleaning of the bathroom wasn’t impeccable, but OK.

Everything is perfect!

None

Central location Roof top bar and pool

Understanding In Respect to food allergies - the pool top bar had food listed which once ordered came with nuts - I am v allergic to these and had the ingredients been misted I would not have ordered. To be fair they did replace it with a new non nut order but my confidence had taken a hit so I couldn’t eat it.

Great location, staff were lovely.

Nothing

The rooftop pool and the room was very nice too

Sometimes the staff could be a little rude and inflexible - we asked to stay a few hours at the pool before our flight and they made it sound like a huge favour…it’s pretty standard in hotels.

The rooftop terrace was the highlight of the hotel stay and as a big group we all really enjoyed it. The location on Gran Vie was excellent too as it was easily accessible to all restaurants and bars

We stayed in 2 different rooms due to an increase in stay by one night and the first room on floor 5 was a bit jaded and the last night was floor 3 which was fresher and more comfortable.

Location, reception area, room, roof-top.

Breakfast room big and not the nicest.

Beautiful rooms, excellent facilities and the terrace and pool were lovely.

The cost of drinks and food on the terrace was very expensive

Great location and bathroom amenities superb.

Some furniture a bit old but part of the charm.

I chose this hotel mainly for city walking, and the location was excellent.

However, the building was older than expected, and the room was quite dark even during the day. The lighting felt gloomy. There were many group guests, so the dining area and elevators were often crowded. The room was clean, but there was a noticeable smell. I was also disappointed that ice was not freely available—only provided at the bar in a small paper cup, and only if I went myself. I’ve never stayed at a hotel where ice wasn’t readily accessible. For me, having cold drinks is important when I’m relaxing, so this was a letdown. The shower was hard to control — I always ended up with a blast of cold water, possibly due to the age of the system. The water pressure was also weak, so washing my hair took longer than usual.

We enjoyed the rooftop patio and pool., friendly staff , and wonderful service.

Location, nice bar on ground floor

Great location, central Madrid in walking distance to most attractions. Beautiful rooftop pool area.

Good location, room is clean and the staff are generally friendly and helpful

Amazing rooftop pool but the pool is not heated.Hardly anyone swims in the pool. There is a strange smell from the bathroom, probably because the plumbing is old. Breakfast is basic

Cleanliness, decor, and generally everything about this hotel was excellent. The staff were attentive, the reception areas and communal sections were beautiful, and it was generally just a great place to stay on the main arterial route through Madrid.

There was nothing really that springs to mind.

It should be much clearer when booking the time of year that the rooftop pool is actually open.....especially if using the photos as a selling point all year round. I travelled in mid May and it was being refurbished before reopening.

Prime location, clean modern facilities, beautiful decor, comfortable beds, friendly reception staff, gorgeous rooftop pool and great rooftop bar. Overall really really good, we will definitely be back.

Unfortunately some of the rooftop pool/ bar staff are extremely rude and need to scrub up on their customer service skills (not all of them but some of them). We witnessed a few uncomfortable interactions during our very short stay and this is why I’m only giving the hotel 9 stars as opposed to 10.

The pool, terrace and location are the best! I come every year :)

Nothing!

Location, cleanliness.

The staff at pool deck took 1 hour to serve us for drinks ( Thu & Fri). Life guard in pool on Fri night was roof and unfriendly and spent her time talking to other guests.

Location and service

Everything was good

Good location and in walking distance of all the main attractions

Unfortunately the pool was closed when we were there!

Great location

Extremely small room;no view from the window

Great Location, great amenities and very helpful staff.