Hotel Petit Ermitage, Los Angeles

The resort roof access was exceptional and the food was absolutely delicious!

The cleaning crew staff entered my room without knocking and attempted to charge me $200 for towels and two pillow cases I documented my stay and how I left the room. While there was dirt on white towels and evidence of me sleeping in the bed under no circumstances did I damage towels which are white as a standard by hotels which are power washed with bleach to return dirty towels back to their original white color. I believe the hotel cleaning staff attempted to falsely report damage to the bath towels based on the fact that I asked the cleaning manager to speak to his staff about entering rooms without knocking or announcing themselves. This was unfortunate and unacceptable for them to do when I explained that other than that they did a great job it’s just they must know to knock or announce themselves before entering as that brings about unnecessary liability for the hotel. The manager agreed and the girls on staff must have gotten angered about it instead of learning a valuable lesson in valuing and protecting their hotel patrons. The rest of the management staff was wonderful to work with and they quickly removed the unjustified charge to which I am very grateful! Wonderful establishment and very fair to all patrons regardless of race, age, gender etc - Wonderful experience overall.

Rooftop deck and pool

Rooms has a funny smell

The noise from club was out of control.

Nothing

Carpets were dirty, couches also, it seems that they never sanitize the carpets. It looks very very dirty. Reception told me I only had a room when I booked 2. Then at 9.30 pm when we were all sleeping they called to say I had a second bedroom. I need my refund on that. This place is expensive for what it is. Not for families. Pool is too less after 12.

We liked the style and size of our suite. The bedding and comfort of the bed were also very good. The valet staff were excellent. And the hotel staff and waiters were all really positive and welcoming.

The ambience is as you would expect slightly bohemian. Parties held on the roof terrace both Friday and Saturday night made it very busy. We reserved a pool bed and a customers dog was jumping all over the beds for the afternoon, which got tiring after the initial laughs wore off. The dog then began humping the hotel towels and fur blankets. The owner was too high to really care and the staff did not seem to intervene at any point. The dog eventually ejaculated over one of the fur blankets at which point we promptly headed back to our room. On the Saturday night the roof terrace party continued into the early hours and some guests in the room next to ours managed to play music and open and close their door every ten minutes till 6am in the morning. Which was not good. We mentioned this on check out the next morning and the receptionist just said "ah, the freaks come out to play, just ask to move rooms next time...." which summed the place up to be fair. A bit of decadence and fun is to be expected at a destination like this, but ALL guests in hotels need to be able to sleep and feel welcome. This place only seemed to accommodate those Hollywood "Freaks". I make no judgement on those people they are more than entitled to do as they wish, in hindsight this was not the right hotel for my wife and I to relax and chill for a weekend in LA.

Noisy

Fantastic location and very cool decor. Housekeeping was great.

Staff were unprofessional and disorganized, lots of hidden fees and up charges. Rooms and food were lackluster for the price. Operates more like a club than a hotel. Not for kids, families, or pregnant people.

Pool area

Staff failed to provide our included bread basket Lack of service round the pool at night Rudely told we’d have to finish our drinks Sink in room was blocked Can’t check in until 4pm

The hotel design style was very nice!

Perhaps the personnel was a tad nonchalant.

staff were good location was awesome

The lighting is really bad in the rooms the lights flickered the entire time and the lights were really dim. Although I get the aesthetics and theme of the boutique aparmtents the rooms are actually really dated RE the lighting and plumbing need updating

The rooftop terrace is amazing and staff is very cordial from the baked to the concierge to the bar. The style of the hotel is so unique - we loved it. There are also plenty of activities organised every day - from daily yoga to night shows.

Our room was hyper noisy due to a power generator right below it (room 201) - we had to get drunk to fall asleep as even the bed was shaking :) however staff tried their best to find a solution and eventually took off the lunch from the bill to compensate. Service on the rooftop was quite average - not remembering orders and taking ages to take them.

Rooms are nice , well appointed

The staff

I like the whole feel of the hotel - it's like a quirky home away from home. A lot of great attention to detail has gone into this place, like the custom soap in the room, the artwork and decor, the selection of snacks, the cute mini bar. We particularly like the rooftop restaurant with it's lush greenery, excellent food and staff, very nice bar to spend some time, and nightly programming (a piano player on our night there). You can easily just spend your time in the hotel without going anywhere and you'd have an excellent vacation in a place unlike your own. I will definitely come back to stay (but without a car (see note below).

$60 parking per car per night meant that we spent another $120 on top of our room price. That's too much! They are taking advantage of the fact there there is no street parking in the neighborhood and I don't appreciate fleecing your guests like this. Parking should be complementary or at least affordable. I'll come without a car next time but it's LA - that's an inconvenience. While the mattress was very comfortable, the pillow selection was just ok. There was not a single firm pillow for those who prefer that.

Very fun but dated hotel, great Old Hollywood vibe Fabulous roof top pool area

The food was VERY slow at breakfast - and the included breakfast is just a bowl of bread. They can’t make a cup of tea at all well.

location

Staff pushing to pay for everything, didn’t feel welcome, goal seemed to maximize daily revenu. checkin one hour early: pay, checkout time as advertised by hotel room information? pay! coffee with the included breakfast (which was only provided after multiple checks, not mentioned by staff, really needed to push for that, reluctantly): drinks not included with breakfast. they didn’t ask to pay for luggage storage; but I wouldn’t have been surprised. rooms filled with lots (really a lot) refreshments. but no pricelist anywhere. maybe it’s common for WeHo hotels, but didn’t feel welcome.

The rooftop garden restaurant had excellent ambiance, and same with the pool area. The music was wonderful, watching the trees swaying was great, and the wait staff were very friendly and professional. The room had really nice interior decorating, and a nicely working air conditioning unit. The breakfast buffet was to die for, just amazing! The hallways were very nicely decorated, and ambiance at this entire hotel is just fantastic! The location in West Hollywood was excellent, near most great restaurants, bars and clubs, but not next to them.

Our room was not ready when we arrived, and we waited 2+ hours to be given a different room eventually. The view from the room was onto a private residence balcony about 3 feet away, it was a terrible view. The meal at dinner on the rooftop was very pricey for only marginal food quality (not at all like the wonderful breakfast). Parking was $60 per day, quite steep, and the alcoholic drinks by the pool were also very costly, at ~$30 each. The rooms had tons of alcohol and snacks laid out for purchase, but no prices on anything so we were scared to even touch them.

The bed is comfortable

decorations for the interior are too crazy

I loved the restaurant and bar!

The kitschen fan went on one floor above my room and did not stop until I called the Hôtel at 12:30 in the morning to tell them I was unable to sleep and had a very early morning wake up call at 5:00am! They sent someone up to turné of that very annoying fan! The room cost me $733 and I was only able to sleep for three hours! Very disappointing although I loved the concept of the hotel and would like to go back again! Joan Estes

amazing atmosphere and details

i liked all !

not much other than the location and staff

overly scented sheets, faulty shower, slow bathtub drain, no batteries in heater remote, dirty corners, lack of maintenance all around

Incredible boutique feel with an amazing staff

Great location, friendly staff. Close to Weho, public transport to both downtown LA or Santa Monica, plenty of restaurants close bye. Beautiful rooftop pool and bar, with sweeping views of the surrounding area. Property in our opinion would be more suitable to adults rather than family groups. Shower has the best water pressure.

Bed was on the small size. Pillows extremely soft.

Rooftop terrace and pool is lovely and quiet during the week. Quiet location.

Hotel desperately needs renovation. Only 1 elevator. View from room was not so nice. Booked with "breakfast included", but this was just a small bread basket and anything else will be extra cost. Valet parking very expensive (more than 60$) and no other possibility to park car nearby according to Concierge.