Ace Hotel Downtown, Los Angeles

N/a

Broken lift which left only 1

Clean and stylish close to public transport

A little more gritty location than I thought it would be but I also still felt safe. Is a fair distance away from your usual tourist attractions

The room was perfectly clean with good amenities. Nice view of downtown.

Check-in time at 4pm was too late

Mostly everything, it was comfortable and very neat. Security all the time so you felt secure.

Some of the surroundings were a bit unsafe but the hotel itself was very safe and secure

The bed was actually comfortable. The bathroom was clean. It wasn't crowded. The keypad access was good. Good access to nearby spots. It was close to our venue/destination.

The room was noisy from the streets and neighbors. The windows were paper thin so you could easily hear the homeless fighting or vehicles driving. The hotel room had an exposed concrete ceiling which gave it a very damn and musty feeling.

the style of the room with this view of the lights of the buildings for waking up. the equipment. welcome products

the breakfast downstairs lacks fresh fruit juice and the croissants are not good. The chocolat croissant either.we know in advance that they are dry and hard. not fresh. the coffee is really too strong even in the cappuccino. I'm French so I can recognize a good croissant. It lacks indications and proposals from the reception. We saw on the last evening that there was a nice rooftop but it was already closed. Too bad

The hotel is located in DTLA, not far from both Pico station and 7th/Metro. The Convention Center is about 20 minutes away on foot. The location was perfect for what I needed and wanted, and I didn't find it dangerous at night at all The rooms are great, with a strange but cool hipster-esque vibe to them. The view from the room, and in some cases literally from your bed (I think the layout changes from room to room) is amazing, with sunset and sunrise right in front of you. The rooms are large enough, and you get plenty of free water, tea and coffee included in the price. There's a rooftop pool, it's not large or deep, but it's good enough, and the view, again, is amazing. You also have a rooftop bar, a lounge bar and a cafe in the same building. The price is okay for the location and for what you get

The coffee/tea mugs in my room hadn't been washed properly, and one of the (many) towels, the smallest one, hadn't been washed properly either, with traces of somebody's lipstick on it. But I read a lot of reviews before booking and there a couple of recurring criticisms and I want to address one: location. The location was perfect for me, but that's because I like DTLA, and the fact that it can be a bit dodgy, (it has always been like that) doesn't bother me. However, I know that some people just feel uncomfortable in DTLA sort of by default because it definitely has a certain vibe to it so bear that in mind

It was clean and pretty and the location is great!

The only uncomfortable thing about the room is that the bathroom doesn’t have any separation and that the ac wasn’t working properly.

Convenient location, price. Hotel located in beautiful building.

Small room

The hotel is nice and it has a nice cafeteria inside.

The neighborhood is really bad at night due to homeless people on drugs. Impossible to walk the neighborhood’s streets once it’s dark.

• We were very impressed with Michael B. at reception - exceptional customer service!!!! This was our highlight staying at this hotel!!! • The complementary room upgrade and both an early check-in and late check-out. • Waking distance to the Metro, cafes, restaurants and Macy's. • Roof top pool and chill out area. Also the gym.

• Could have been more family friendly and accommodating to parents with a baby - however, we got the feeling that this hotel is not your family or parents with a baby type of establishment. Having said that, the staff (especially Michael B. at reception) made our stay extremely enjoyable 🙂

Great little balcony room on the 8th floor, big windows give tones of light, but good blinds to block light out. Nice to look down Broadway and towards The Orpheum theatre. Great keyless entry system, other than at first it said high five to access, but didn't realize we literally had to high five the pad before the keys lit up! Also love the ability to unlock your room from your phone, and put on the do not disturb button. Beauty of a rooftop, set up with a pool table, a very small pool, fireplace, and lots of tables/games/sitting area. Main floor has a great sitting area, coffee shop and bar, reminds me of a Citizen M setup, except I think this looks more cozy and hip. Parking garage they recommend is right across the street and worth the $30 USD per 24 hours( although there are no IN and OUT privileges with parking. King bed was super comfy and low profile. 17 minute walk to the Metro so for us was a bonus

While the bed was super comfy, I prefer a firmer pillow, and these were still fine, but softer. The room is set up like a bachelor pad and is very functional , the TV position is not great. The bed faces the window but the TV is this case was on the wall to the right of us. Hard to watch TV in bed when it's not in front of you, and there is only 1 kitchen style chair. It was very noisy at night from street traffic and the bars. While they do provide a white noise machine and earplugs( which I've never seen before, so kudos to them!) if you are a light sleeper, now you know! Can be sketchy walking and with the homeless, but hey, that's a lot of places in L.A.

Easy check in, helpful staff, comfortable room with great view.

Need bottled water in the room.

Beautiful room and view.

Beds were too firm not to comfy, but overall loved this hotel will be back

Friendly staff, accessible location.

No garbage disposals (shoot), must pay for laundry (soap machine was broken so I had to buy laundry soap also), bathroom has sliding door so no soundproof.

Hotel was in a great place for us near everything we needed

Cool old building with modern updates, amazing rooftop lounge with views of the city, good location for us

No hot water in the shower!

Great facilities. Easy check in. Staff was amazing.

Shower did not get very hot.

Good location

No parking

My room wasn't cleaned all through my stay.

The staff is very nice and helpful : they let us enjoying the roof area after checking out. I really appreciate. The room is big and decoration was nice, so do the bathroom. There are many shops and restaurant in the area. Roof is amazing. Kasa online website is very good too for self check in and amenities.

I didn’t like the fact that their charge you 250$ as deposit, KASA didn’t mention that point if I remember well. Plus, the room was not in a perfect state : furnitures were well used, a light switch was damaged and a mug was dirty. It did not affect our stay but it’s not fair to pay a deposit in those conditions. I opened a statement to KASA and they responded very quickly, I appreciate. The street is full of homeless and drugs addict early in the morning and late at night, I didn’t feel so safe in the evening.

Manager and staff were so helpful and friendly. My suitcase locker got stuck, I was having a nerves break and they helped me to break it. There were always people at the reception whenever I enter and exit to the hotel. I worked a couple of days from the room and I did not have any wifi problem. I did not have a problem with hot water or AC (heating - cooling) as well. The rooftop wine bar is working from Thursday till Sunday at the evenings. It is cool! The rooftop pool is working from 11 am to 11 pm. The cafe at the entrance is nice, the people were kind as well. Downtown is a different area but I did not have any problems at all. Definitely, I can stay there again on my next trip.

The property was spacious and the room had everything I needed. I liked having the gym within the property. The staff were really nice and helpful

The location was a bit rough but that’s nothing to do with management

Staff was friendly.

Nothing.

Great location - everything was nearby. Lovely staff, helpful with check in process. Room very clean and well supplied - nice shampoo, conditioner, body lotion etc. Even face masks!

I did not like the interior but it is exactly as in the photos on the website so no surprises here. Everything was clean which made experience good overall. Quite a few homeless people on the street when leaving the hotel in the morning (8am). Long check in process but doable with some patience

Good clean comfortable hotel and fairly priced. Very good history and connection to Charlie Chaplin, with lack of marketing on this important historic fact of the hotel building.

No daily clean, despite being requested serval times.

We especially liked that Stile is footsteps from the concert venue at United Artists Theater. We walked at of the concert and into our hotel within one minute! The new rooftop bar was fantastic!

The neighborhood is a bit sketchy, but the Uber and Lyft drivers picked us up at the door, so it was no problem.

Loved the stile of the building and the vibes. The room was clean, cafe downstairs was nice, pool was awesome as well.

Had issues with checking in delays and that was bothersome for me, but otherwise the stay was nice.

For the price and location, it was a great deal. The room is really good for a short trip. Really near to bus stops, there is actually one in front, and a couple of blocks away from the metro.

Great boutique hotel.

The bar didn’t serve beer

It is located really in the center LA. We had a rental car and it was fairly easy to get to all highlights in LA from there. Some traffic off course. The rooftop terrace was amazing with the small pool as well. Staff was friendly. Parking in the street was cheap and fairly safe.

The rooms were very standard and only for sleeping. The location is not for bringing kids with you.

The location is nice. There are good coffee shops near hotel.The veranda is also good.

I was not able to sleep because noise from outside was terrible on this Saturday night

Really nice interior and the view of our room

No personal contact and the area around

bed was comfortable

hair dryer was not in the room at first and shower was little cold

The room was new and confy, super clean and stylish

You cannot control the AC, so the room was quite cold (which we found standard in the US, usually buildings are very cold compared to the outside)

Good level of comfort for cost

Location was off the track for restaurants etc

Great style

Check in was late (4pm) and someone from the staff walked in our room while we were in there and said they forgot to do inventory and had to come check things. This was at 4:45 well after our check in. They never gave us a shower curtain also.

Good staff, very helpful.

Photos in booking.com did not respond to reality too much

The staff was really helpful and friendly. Room had all the minimum essentials.

The room felt a little older and a little dirty but was passable. There was no onsite parking so had to deal with walking to/from garage in a not so great spot (but didn't feel unsafe either).

I felt like a loft apartment in DTLA.Stylish design, Simple but all essential facilities are fit in.

I was very excited to rooftop pool. That was the main reason to pick this hotel but the size of pool was pretty disappointing to be honest.. Also you need a slide door for shower. A lot of water goes onto the floor after shower..

Location was perfect!

No door to separate bathroom including toilet from rest of the room

Proximity to place I was going

No parking, lots of homeless in area, hotel is quite run down .. dirty worn carpet , like once stylish now not upkept

The interior was nice and the cosmetics provided were great.

There was a baby lizard in our room.

Roof top pool was cool. Room fairly spacious . Staff nice

A bit disappointed that I didn't get room service the day I was expecting it. Having to go to a certain floor just to get fresh water was a bit of a faff as well. Some of the room layout was a little weird. Shower tap awkward. No place to hang your towel. No instructions for the safe. Had to figure it out myself

The hotel was great. The apartment was stylishly furnished, everything was clean, and the towels were white, fresh, and clean. We had an iron, a TV and a hairdryer. The host was friendly and kept my luggage after checkout until the evening when I had my flight.

There were many homeless and crazy people in the surrounding area.

I was not given any hand towels on my last day there :(

Very clean, easy check in

The room looked great and was very clean, nice beds and extra duvet available.

Open bathroom made travel with friends difficult, we had to put up a bedsheet. We booked a room with a balcony, however ours was right in front of a huge advertisement so we didnt habe any view at all.

The property was very nice though ass swimming pool was dark with no lights.

There was no bar or lights at the pool.