St. Pancras Renaissance Hotel, London

Had a very early train to Paris and was provided with a takeout Breakfast. Very close to lift down to the Eurostar check in. Excellent dinner. Room with very comfortable bed. Most enjoyed .

Room was very dark.

The building

Expecting more personal service like luggage delivered to room at check in

Lovely breakfast - but eggs a but cold.

Warm eggs.

check in solved problem as requested 2 bedrooms with twin beds, they upgraded us to two guest suites, with rooms close together.

Stayed in 261 and 263 and it was a bit noisy due to trains.

Location, high standards, nice staff

The proximity to St Pancras International

A bit pricey

The facilities and services are generally well. Rooms are newly decorated, and bed is comfortable. Breakfast and dinner are very good.

The mirrors and some windows are not in good condition; a little noise from air conditioning over the night; and slippers are not in stock for many days.

I was greeted on reception in a very pleasant way. I found my room easily, and it was charming. The pillows are fantastic. The breakfast was exceptional.

Nothing I didn't like.

Location

Bedroom accommodation was disappointing; paint falling off in the bathroom, poor shower, bulb out in bathroom, milk jiggers had gone off, stains on bedroom wall, poor lighting in bedroom.

Location was great but dinner was rubbish and very overpriced

Supper rubbish

Location

Over-priced and nothing special to differentiate from cheaper hotels in the area

Proximity to the train station

Slightly clearer instructions on lift direction once checked in. The concierge was very helpful.

Had the packed breakfast. - ok. But packaging should be simpler.

Restaurant had too many spicey dishes and was very dark so we did not eat there.

Excellent

Staff extremely helpful and welcoming Location of train stations

Rather pricey but convenient for leaving very early morning for Eurostar

Location was excellent for what I needed. Room was OK, had the minimum needed for my stay.

Like most hotels in the area, price was expensive due to it being London Marathon weekend

The overall decor and ambiance. The food and drinks were delicious. Welcoming check-in experience.

The room and bathroom itself were too simple. Wish more effort was put into the decor and feel of the room.

Convenient location

Passageways rather dull and poorly lit

Great location, and the spa is beautiful

Shame the bar closes so early

Great location, good room size, clean, food was good.

Quite expensive, unusual smell particularly in communal areas, slow service. Didn't feel value for money.

Staff attitude really good

Aer conditioning in the bedroom on constant

Welcoming, spacious and great facilities

-

The location close to the Eurostar terminal

Nothing really.

Staff, free upgrades

Ideal location, lovely room, extremely comfortable bed.

The hotel was beautiful

The booking hadn’t been transferred between booking.com & hotel

Great location for the Eurostar. Very good service throughout. Lovely restaurants and bars.

Hair dryer in room was useless.

Location. Handy for St Pancras International for onward travel. A little luxury to start our trip.

the bar is impressive even with 7 broken ribs, a newly plated collarbone and repaired punctured/collapsed lung. we had to return home overland from Switzerland due to a slight ski accident so the proximity of the Hotel to the railway platform was great. the complimentary Prosecco at reception was very welcome

the room could have been bigger although i was taking so many pain killers i didn't really know where i was.

Access to the Chambers Cub, ease of getting to the Eurostar check in, close by Coal Drop Yard for eating and shopping

Location was amazing - handy for rail transport and hop on hop off buses

Some staff could have been more amenable

High quality

The radio came on 6am. pre-set alarm

Magnificent setting. Attentive staff.

Took £100 deposit from credit card on arrival. Toilet flush worked but was broken from wall fitting. Breakfast £60 extra on top of £360 room cost.

Didn't have breakfast as we had an early start but everything was great

Very comfortable room. Exceptionally convenient for St Pancras.

The meal we chose in the Hansom could have been better

Excellent breakfast serving all choices of hot and cold food

The bedroom was large and comfortable if a little austere

Good food although restricted to one cold dish and one hot one.

I was sure I had booked a room with two beds but was told on arrival that there wasn’t any rooms like that available. I would not have booked if I realised my daughter and I would have to share a room.

The breakfast in the booking office was very good. The building is gorgeous and so was the room. We came down from Leeds and the train comes in to Kings Cross so it was a great location for us.

The hotel says it is part of the pledge of reducing food waste however offer a cold and hot dish. The cold dish of homemade Granola was massive given it was a part of a larger breakfast offering. This led to my partner only having a few mouthfuls as she wanted to enjoy her warm breakfast. I did not like the buffet breakfast and was surprised this was offered as a good thing to those it paid for more expensive rooms. I prefer table service. Trying to figure out the lights in the room and finding out you cannot have the bathroom lights on without some of the room lights on unless you have the sequence correct. The pillows were to thin for my liking and there was nothing to suggest I could have a choice of different pillows.

Nice room. Good evening meal.

Slow service at Breakfast. We had a train to catch!

Love the decor and all the friendly staff

Location

Prices were excessive plus the 20% VAT & 12.5% service charges on top - offered nuts as snacks with a bar drink and then billed $8GBP for them in addition - easily blew $50GBP with 2 nightcaps. Better to eat offsite - club sandwich was uninspired & cold

You have retained the character of the building

The Hansom is a little lacking in atmosphere. We had booked dinner there but changed to the Booking Office which was excellent. A mention to your Front of House that night - Monday 17 February. A lovely young lady who went out of her way to accommodate us, we had a guest in a wheelchair and she and the waitress could not have been more helpful

Position and food good. Staff great.

No kettle. Only coffee machine. Noisy bathroom fan all time

It was a beautiful building, great decor, check in was excellent.

This isn’t necessarily criticism but I just felt there wasn’t enough attention to detail at the property which let it down the waiting staff at breakfast were very poor and slow.

The hotel itself is magnificently beautiful. The building is amazing and fun to walk around in and explore.

There were some moths in our room, and the rooms don't really match up to the opulence and Victorian charm of the hotel itself. They're just kitted out like a regular corporate hotel chain.

Fabulous building and a great location

Expensive for quite small room

Check in process too long

The reception area and Victorian wing is stunning

Room was fairly basic for the price but lovely all the same, fully equipped and clean, good size.

The greeting at reception was great and the lady that handled our check in very professional and helpful. It was my wife's 60th birthday and when we got to our room there was a wonderful cake on a marble slab with Happy birthday along with a bottle of sparkling wine in ice. Very nice touch. The room was excellent, outstanding finishes, comfortable bed and it was great to be able to stay in this great building. Breakfast was one of the best selections I have had and I tried new dishes which were excellent, again with very attentative staff. Thank you for making this a wonderful stay for us.

n/a

The hotel is beautiful

Nothing