St. Pancras Renaissance Hotel, London

Nice place, lovely building & location

View was a brick wall

A fabulous hotel

The breakfast was particularly poor Previous years it has been a wholesome buffet style offering with cooked food to order This year no buffet. The toast/bread was low cost type and the scrambled eggs were sloppy slush Very disappointed

The breakfast on the last day was fantastic! The hotel is stunningly beautiful

The breakfast on our first day was cold, there was no condiments on the table, no small spoon given with the hot drinks, this is our second stay over the last few years and it seems its attention to detail is some what lacking. For the money I paid I expected better attention to detail

staff were very helpful. Breakfast was great. The children loved the swimming pool.

The people were wonderful, from check-in, bag delivery, at the bar, at dinner, at check-out. The room, overlooking the bar, was dark and quiet and very comfortable. The building is just sensational. The rum punch ceremony was brilliant.

Loved the disability friendly room, yet it needs two shaving mirrors as someone my height just can't use a mirror set to be wheelchair friendly. Also the light in the mirror wasn't working. Getting really picky now - the light switches are really confusing and the absence of spare sockets, or USB sockets, near the bed was irritating.

Very Nice and clean room, plenty of space. Breakfast was outstanding

Excellent welcome and staff service.Spacious and comfortable room.

Beautiful lobby and bar areas.

The bathroom wasn’t very clean. Stained toilet and shower. Panel’s on the bath were worn out.

The location is superb and the staff were friendly and courteous

I was travelling for business, and needed to work in my room for the evening. Disappointingly when I rang for room service - I tried 4 times between 6.30 and 7 but neither the room service phone nor the reception phone was answered. In the end I gave up and went out and bought fast food at the nearby railway station. This was a genuinely disappointing experience

The ticket office was exceptional for dinner,full of atmosphere ,sat among magnificent architecture. Excellent staff service and very attentive and pleasent.

Position of it and nicely designed

Headboards in bedroom both dirty and bathroom perhaps needs a little tlc on grout and silicone

Location fantastic for arrival into King’s Cross ready for departure on Eurostar the next morning .

No fridge available in the room

The big plus for this hotel is the location. Directly attached to St Pancras and therefore perfect for the Eurostar. The lobby is beautiful. The staff are very pleasant and helpful.

Our room was very outdated and apart from the bed (which was extremely comfortable) was just not very pleasant. The decor was dull and the whole room could best be described as "functional".

loved the location and proximity to the train station. very beautiful entrance and well kept rooms. the room size was also big. direction connection to the train station platforms from the hotel

nothing in particular to mention

Location in my view is the only advantage of the hotel if we look from inside, outside of course it remains a stunning building. Staff was very friendly and willing to help you at anytimes.

1. There were a lot of people on the reception and no order, I was waiting by surfing on my phone and eventually site some people passed before me and on one really cared ;) 2. The room quality for the price - I found personally it was too pricy compared to other hotels of similar level (I got the room in front of the lift, with a tiny window, it was spacious but not cozy). 3. In the room itself - mattress was banded and not comfortable at all, it was cold and airco was not heating the room fast enough, the door to the bathroom kept closing making a lot of steam). 4. Breakfast - there was a lot of choice, but in my opinion it wasn’t tasty at all:( I ate much better English breakfast elsewhere. Anyways I stop here, it was not that bad overall, but quite disappointing as I set expectations quite high.

The hotel was in an excellent location from St Pancras station. The room was a nice size, clean and tidy. WE ate in the booking office, which has amazing architecture. The staff were very helpful and attentive. I would recomend staying in this amazing building.

Very well located hotel - Clean rooms - Very friendly staff at reception and security.

Personally, I regret that the hotel no longer offers the buffet breakfast with its large choice. Now the included breakfast is "à la carte" (with a cold dish and a hot dish), so the choice is rather limited. What's more, you have to wait longer to be served. Also, the noise of the incessant ventilation (VMC) in the bathroom (setting did not work).

The shared facilities, bars and restaurant were excellent. The gym was also good.

The reception area is too crowded and is dominated by a sofa.

It’s just a beautiful building & the staff was very accommodating. We was celebrating my husbands 40th & was surprised with a happy birthday dessert & Prosecco in the room. Breakfast was lovely, lots of choice & really good portions. A perfect location .

The location is ideal for those using Eurostar or with early morning/ late evening mainline trains. The rooms are perfectly adequate 'business' standard. The rooms are quiet and the air conditioning works without being too noisy.

The safe in the room didn't work when we arrived. The lighting in the room is very dark - its not conducive for sitting down and reading but fine if you only want to watch television. The view from the window was of a brick wall 2 foot away. The inclusive breakfast was a bit odd - a bowl of porridge or a full English breakfast both counted as an 'either/ or' hot options (one could only have one hot option). The lifts are rather slow.

clean.

the check in/out area too congested, too small of an area for what goes on in that area. seriously, fire hazard. if people need to use that area as an exit during a crisis, that current room layout is a disaster .

room - excellent wonderful building - furnishings exceptional staff could not have been kinder/more helpful - extremely well-trained

breakfast - slow [1hot breakfast returned as nearly cold] needed lounge space to just sit without feeling obliged to order drink

Location/ large rooms/ beautiful building

The food in the bar was very average

Staff were excellent

Wait at reception to check in

The hotel is really beautiful, very comfortable room and beds, very quiet.

The check in process is wild. Only 2 staff members to do it when I arrived, we were obliged to queue with other customers and the queue was not even respected between all the customers. This needs to be reviewed as not acceptable for a hotel of this level.

The building is beautiful, with many of the original features intact. It has a relaxed atmosphere and you can imagine its history as a major railway station. The staff are attententive and make sure you feel at home.

There was an issue with the TV reception. They did their best to fix it but weren't able to. I was given a discount for the inconvenience. Very happy with that.

Fabulous spacious and clean. Ideal location for St Pancras King's Cross.

Superb architecture at every turn. Spacious suite

A dressing table and mirror apart from in the bathroom in the suite would have been appreciated

Location to Eurostar

No walk in shower. Long walk from lift. Room too cold.

Room was nicely decorated and clean

Server at breakfast was slow and inattentive. Had to ask 3 times for milk for my coffee.

Great location.

Bit dated in areas, expensive for size of room.

Beautiful building and great location

Breakfast wasn’t included in the huge price and the actual buffet breakfast was very poor from an offering and service point of view. Save your money and book elsewhere

Excellent service of its staff

The family room was not refurbished and some things didn’t work. It was less well appointed that the delux room we also had even though it is more expensive.

Breakfast delicious but pricey. Afternoon tea delightful as a special treat. Beautiful interior, nice atmosphere. All staff friendly, helpful and professional. Excellent location.

Expensive, but this was a one off treat.

The excellent location close to Eurostar terminal.

The hotel used to be a very high standard but now the rooms are looking very sad and tired.

Decor and atmosphere in the bar in the evening was fantastic

Prices in the bar were high for food and drink.

Attentiveness of staff and the ambience

Ground floor corridor to lifts was a bit gloomy and didn’t quite match the rest of the common areas

The location is excellent when coming from Kings Cross. The room that I'd booked wasn't ready but what was ready turned out to be an upgrade so I was very happy with the room which was spacious and had a decent view. The breakfast was very nice but I didn't like that it was restrictive in the sense you could only pick from certain sections of the menu.

The breakfast was very nice but I didn't like that it was restrictive in the sense you could only pick from certain sections of the menu.

Convenient

Fridge

Location perfect for catching Eurostar. Really comfortable beds, impeccably clean room, friendly staff

Nothing

The public rooms were very good

The room was very expensive for the standard of room. Old and needed repairs

Great location - super convenient for Eurostar. Love the Gothic cocktail bar

Gothic bar could be better signposted

We checked in early, that really helped us out.

That we did not get time to explore the hotel further !

Amazing historic building and worth upgrading to the old part of the hotel and the larger rooms for the real experience. The staff were totally friendly.

Very accommodating to requests

Nothing to not like

Great location, very convenient to get on the Eurostar. The room was comfortable and the breakfast was excellent. The hostess at the breakfast hall was very friendly and helpful.

We would have preferred if the room had smelt better/ fresher.

Standards good Staff helpful

Took bit of time to check in

The situation

The change the breakfast format

The lobby is really grand and they welcomed us with a glass of prosecco each! We arrived from Paris via the Eurostar, and the hotel is attached to the train station which was very convenient. The staff were very accommodating and friendly, and helped us get a taxi when we checked out. Really great location to the train and tube stations.

No complaints.

Breakfast was fantastic, as was lunch in the Booking Office. The hotel is stunning and in a great location. All the staff were lovely and really helpful. My only slight negative is that the room seemed very standard for the price.

My only slight negative is that the room seemed very standard for the price.