Pestana Palace Hotel, Lisbon

Gorgeous palace. Staff was very accommodating.

Too far from downtown.

The inside decor was stunning.

The lighting in the room wasn’t acceptable especially when you need to apply make up!! The coffee, milk and bottled water wasn’t replaced daily so we had to make a call each day asking for replacements.

Absolutely stunning hotel

The staff and the breakfast!

We liked all of it.

The historic public area and the swimming pool

Incredible venue and exceptional staff made our stay an absolute delight! The wonderful beds and top breakfast on the terrace were the highlights along with the super swimming pool. Nothing was too much trouble for every single one of the staff. There is nothing to fault here in fact so much to love!

Nothing - Keep doing what you are doing

Great experience

Excellent historical venue .

Tried to call the front desk several times with no luck to get bell boy to help with the luggage on our check out date, guess the staff were too busy, no one answered the phone. So me and my husband had to roll the 4 luggage to the reception, that’s the only thing.

Absolutely beautiful property. Staff were especially welcoming and lovely.

The staff were friendly and couldn’t do enough to help you thanks all

All facilities are fantastic. The Hotel is an old historical palace. A masterpeice of art and architecture. Staying in such a palace in itself is unforgettable experience.

The Ambience, the staff and facilities. The staff were very friendly and attentive to all our needs. The concierge and receptionist were very helpful. staff in the breakfast restaurant also were very friendly and provided good service.

The breakfast is excellent, you will always find a variety of food. The room is nice and big. It is always clean. The pool is wonderful.

They were not serving food and drinks by the pool so we had to go to the restaurant above and bring our meals to eat by the pool.

THE PLACE IS BEAUTIFUL !! close to the convention center , but a little far from the city center

Buildings and grounds, stunning, as you would expect for a palace. Very good choice for breakfast. Meals in piano bar were excellent. Staff friendly and helpful. Multi-lingual staff spoke English and French very well, with some staff speaking other languages also.

Only minor negatives. Variable catering staff competence, such as needing to be reminded we wanted water with our meal, and providing only hot water for tea and needing to be asked to replace with boiling water. Room staff did not always replace everything they removed (bottled water, cups). But these were just occasional lapses, hard to avoid in large establishments, and immediately corrected when we brought them to staff's attention.

I like everything the staff were particularly welcoming and kind and helpful

Almost every thing

Location Food

This was the most amazing place we have ever stayed! The staff were so lovely, nothing was ever a problem. The breakfast was beautiful. The dinner was delicious! Honestly 10/10 stay. Amazing memories made here.

Location and facilities were excellent

House keeping and replacing water & coffee cups etc could have been better

Beautiful hotel especially the pool. Breakfast was amazing

Nothing

It’s a palace, and very elaborate rooms in the main building… stunning rooms, decor, stained glass, views and furniture: breakfast selection was absolutely excellent, including bubbles and smoked salmon and gorgeous tables outside in the beautiful gardens. Staff were all absolutely fantastic.

The rooms themselves (in newer wings than the main palace) were a little dated, not very sound proofed and the bed was too hard for my liking.

excellent hotel in a good location (short Uber drive into the city centre). The hotel itself was built into an old palace, which looks absolutly marvellous. The double rooms are spacious with a comfy king bed and a good aircon.

The service at the pool bar was a bit sloppy. Only in the afternoon a waiter was available. Coffee was served in a paper cup, while other drinks were served in glasses as expected.

Splendid building, lovely facilities and an amazing breakfast. The staff and customer service was exceptional.

Nothing at all - it’s fab.

Breakfast was great. Pool is very good.

Hotel was beautiful, used both indoor and outdoor pools. Room had safe and mini fridge. Well equipped bathroom with shampoo conditioner body lotion and shower gel. Breakfast was one of the best.

The beautiful location and hotel! The food at the breakfast and of course the superb service and hospitality. The rooms were clean as well and felt like really coming home. Last, but not least! And they have such an amazing pool!

Nothing at all!