Pestana Palace Hotel, Lisbon

R. Jau 54, 1300-314 Lisboa, Portugal (show on map)

Expert reviews

Frommers review:

“Located mid-way between downtown and the historic Belém district, this is the height of five-star luxury, a Belle Époque palace built by a marquess who made his fortune importing chocolate from cocoa plantations on the equatorial island of São Tomé.”

Featured as Frommer’s Exceptional Choice in Lisbon.

Fodors review:

‘It’s a little off the tourist trail, but this grand hotel overlooking the River Tagus is well worth seeking out. It offers four suites in the original palace, as well as more accessible accommodations in more modern wings.”

Featured as Fodor’s Choice in Lisbon.

Forbes review:

“The Portuguese-owned Pestana Group has a knack for melding tourism and history, and Pestana Palace Lisboa Hotel & National Monument is clearly the pinnacle of that passion.”

Guest rating

This an aggregated customer review rating of Pestana Palace Hotel, Lisbon. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.4 out of 5.0

Ranked 15th in Lisbon


What guests liked

All you need to know

The Pestana Palace Lisboa Hotel & National Monument, or the Pestana Palace Hotel for short, is a five-star establishment that offers hospitality services of the highest quality. The hotel is situated on 54 Rua Jau in the Alcantara district of Lisbon where guests are treated to the epitome of luxury. Every minute of their stay is made comfortable while their satisfaction is guaranteed.

The hotel is a restored 19th-century building which has seen several renovations and refurbishments, combined with the original design, to create a hospitality masterpiece. When in Lisbon, the Pestana Palace Hotel is the place to stay.

The hotel offers two swimming pools, a sauna and a wellness center which are just some of the luxurious facilities that guests will enjoy while in the hotel. The hotel offers chic room options such as Classic Room with City View, Classic Twin Room with Garden View, Superior Twin Room with Garden View, Double Room with Spa Package and Classic Twin Room with City View.

Other accommodation options such as Classic Twin Room with Garden View, Suite and Superior Twin Room with Garden View are also available for booking.

The rooms in the hotel are fitted with standard amenities such as free Wi-Fi for high-speed internet access, a flat-screen TV with satellite channels, air conditioning and a comfy sofa.

Guestrooms also come with a private bathroom with thoughtful touches such as free toiletries and bathroom slippers.

The lounge/bar area is the ideal place for guests to relax and enjoy a drink after a long day.


Lowest price guarantee

We partner with and Both booking websites offer the lowest price guarantee so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website and they will refund you the difference immediately. You can price match right up until the day before check-in.


Recent guest reviews


6 April 2024

It is a gem in the city which transports you back to a more elegant time.

Stunning turn of the century house with elegant interior furnishings. The gardens were filled with unusual trees and flowers. While very formal the staff were always polite, helpful and friendly.

The room was rather warm.


3 April 2024

Old world charm and grace with friendly stagf

The hotel itself is very opulent and historic including the main dining room where breakfast is served and where we had supper one evening. Food is excellent but a little pricy - we had breakfast included in our room rate and it really was excellent with a la carte options and an opulent buffet with sparking wine if you wanted it. Even though the hotel has hosted many celebrities the staff are very personable and friendly. Sadly the weather was very rainy during our stay so we couldn’t make the most of our stay (gorgeous gardens and pool) but we were still glad we stayed there. There is a free shuttle some days to go either to Belém or central Lisbon which was a bonus - we had a fabulous meal at SUD Restaurant overlooking the bridge which the concierge recommended

Take your own teabags if you love tea like I do. Tea in general in Portugal is really bad 😂


2 April 2024

It felt authentically Portuguese

breakfast was delicious. Pool and facilities are exceptional. Staff were really pleasant and helpful ... and they remembered my name!

English breakfast tea in short supply in room.


1 April 2024

Very friendly motivated staffs at the breakfast ! Rita at the entrance to breakfast always find right table and was very

Beautiful quite relaxing place wit very beautiful magnificent garden.

Expensive prices in restaurant


1 April 2024

Fantastic stay in exquisite property

Gorgeous property, super friendly staff, clean accommodations, wonderful breakfast. What more could you ask for?



30 March 2024

Interesting experience to stay in Pestana Palace Hotel 😊

It was a very interesting experience to stay in such a hotel. The hotel has a very interesting history, cozy hotel, pleasant staff, beautiful garden, swimming pool and spa area 👍😊

Everything was good…a small improvement could be made regarding the takeaway breakfasts, for those with an early flight, hotel of this class should have a good selection of breakfasts for such cases, there was a limited selection on the small desk close to the reception 😒


22 March 2024

Really excellent all round and the staff were so friendly and helpful

Was hoping the outdoor pool would have been open. But I guess too early in the year and a bit too cold!


20 March 2024

Superb in every way

Superb experience in every way, professional and kind staff, wonderful breakfast and the garden is a true marvel. Not to mention the momumental building and interiors. The rooms were clean, everything was perfect, would come back again.

Overall wonderful experience, maybe the wifi could have some greater coverage inside the building (not just in the room).


15 March 2024

Felt like staying in a palace!

Grand elegance, Beautiful gardens, lovely staff


14 March 2024

The most amazing hotel I have ever stayed in.

The hotel is gorgeous.


14 March 2024

Very good

Pretty chapel and nice looking old main building

The old facilities in the room I think renovation is required


6 March 2024


This is a gorgeous old-style mansion which has been very well refurbished. The rooms are located in modern adjacent buildings and enjoy the comfort expected today, but the reception areas are beautiful and give the feeling to be transported 100 years ago. A wonderful experience. The staff is in general very nice and helpful and contribute to make your stay a unique experience. Nice and quite inside pool.

Breakfast was a bit rushed, but the quality of the food and the interior decoration of the restaurants were great.


29 February 2024


Complimentary shuttle to Belem Tower or Lisbon city center. Fantastic breakfast with many options. The hospitality and hotel grounds were top tier. I knew it what be nice but it felt like royal treatment. You eve. Have access to an indoor pool and sauna. I woukd stay here again in a heartbeat.

If i am being nit picky - Walking outside from main building to where our room was when it's cold out. It's short but when it's cold brrr.


27 February 2024


In one word: everything. If you need a reason to stay in Lisbon this hotel should be it. The staff members are professional and very friendly. The service was amazing. Food was excellent. We loved our stay here, and will be hopefully coming back soon.

I loved everything!!


26 February 2024

FANTASTIC! You will not regret staying here!

This is a FANTASTIC place to stay. Superb staff, amenities, garden, views, room, and breakfast! I could not recommend this place more highly!


17 February 2024


Everything was perfect. Thank you very much for the attention and the presents.



12 February 2024

An 80th birthday celebration in a beautiful place .

The property is a palace in a beautiful garden . It is a little distance from Lisbon square but is peaceful and quiet . Taxis are at the door . We took one to Sintra for the day . Our 2 rooms for my son and self had balcony’s with table and chairs by the garden .



11 February 2024

We had a very special stay here for my 80tg birthday with my son we were given adjoining doors . The hotel is wonderful

The palace is lovely from the moment you arrive when they walk around you showing the facilities



9 February 2024

enjoyable stay-excellent food

Excellent staff for dinner main restaurant especially - pair in the restaurant were exceptional ; service was fantastic and friendly Food divine! Excellent staff in Bar Excellent staff porters at door for taxis/shuttles/very knowledgeable and friendly Excellent breakfast, bar and restaurant food Excellent bed Excellent quiet location

-We choose hotel as it had an outside heated pool. On arrival were told that there was indoor and outside pool. However when we went to the outdoor pool it was drained- no water! - very skimpy on toiletries for 2 people (only 1 conditioner and body lotion /day)


23 January 2024

Beautiful facility and great hospitality

Beautiful facility; very good hospitality

Not in a prime location for most Lisbon activities


20 January 2024

Staff friendly drinks and food over priced

History location

Bathrooms very old antiquated Toilet leaked the whole time mildew on the silicone bath dirty


18 January 2024

Very good

Beautiful property the decor it is a palace

Nothing every thing was perfect


8 January 2024

Very pleasurable stay will definitely recommend to friends and family! Especially in spring time

The palace is beautiful and feels like you are diving into the history of kings and queens of Portugal when you are staying there. The staff was amazing and made us feel like at home they went above and beyond. Breakfast was phenomenal ! The view from rooms is beautiful and it is super quiet at night , we slept with open windows and did not hear anything apart from planes , but even planes only start flying in the morning time so at night it’s a great sleep.

Food in the bar was not very tasty you will have to dine outside anywhere in Lisbon because it tastes better. As we stayed in January it was quite cold whole rooms are heated up well, the walk from the rooms to the breakfast area was very cold. Originally we wanted to celebrate New Years in the hotel however we decided not to as it would have been too cold to wear dresses.


4 January 2024


We loved the staff! It was my mother's 73rd birthday and they went above and beyond! A beautiful cake was waiting in our room. We loved the beauty of the place and felt like royalty. It was such a special experience.


4 January 2024

Truly feels like a palace, truly is a palace, a fantastic get-away to be the celebrity inside you.

Beautiful garden-like hotel grounds, sculptures, paintings, truly a palace! Modern gym, indoor/outdoor pool, terrace breakfast, even a bird sanctuary to discover as you walk the paths between the hotel main buildings.

Some areas of the hotel were not maintained, with musty smells and dust and storage, so it was more comfortable to only walk in the most-used parts of the hotel. I requested a bottle of wine from room service and it never came, I requested 3 times. I wasn't charged for the bottle, but it seems the staff becomes overwhelmed and ignores non-urgent requests during busy times. The real problem is the staff says they will do it, but then don't.

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Breakfast in the room


  • - Room service
  • - Non-smoking rooms
  • - Facilities for disabled guests
  • - Lift
  • - Safety deposit box
  • - Soundproof rooms
  • - Chapel/shrine
  • - Car hire
  • - Heating
  • - Non-smoking throughout
  • - Air conditioning
  • - Shuttle service (additional charge)

Business facilities

  • - Meeting/banquet facilities (additional charge)
  • - Business centre (additional charge)
  • - Fax/photocopying (additional charge)

Reception services

  • - 24-hour front desk
  • - Currency exchange
  • - Concierge service


  • - Sauna
  • - Fitness centre
  • - Spa and wellness centre (additional charge)
  • - Massage (additional charge)
  • - Children's playground
  • - Hot tub/Jacuzzi
  • - Hammam
  • - Indoor pool
  • - Indoor pool (all year)
  • - Spa facilities
  • - Spa lounge/relaxation area
  • - Bicycle rental (additional charge)


  • - Garden
  • - Outdoor pool
  • - Outdoor pool (all year)
  • - Outdoor furniture

Entertainment and family services

  • - Babysitting/child services (additional charge)

Cleaning services

  • - Laundry (additional charge)
  • - Dry cleaning (additional charge)
  • - Ironing service (additional charge)
  • - Daily housekeeping


  • - Parking garage
  • - Electric vehicle charging station
  • - Accessible parking


  • - Wheelchair accessible
  • - Emergency cord in bathroom

Pool and wellness

  • - Swimming pool
  • - Swimming Pool


  • - Key card access
  • - Smoke alarms
  • - Breakfast takeaway containers
  • - Access to health care professionals
  • - Thermometers for guests provided by property
Check availability 226£201$280¥29680C$218A$218HK$2192S$369SFr263¥1778kr2310kr1691kr2181