Pestana Palace Hotel, Lisbon

Very elegant property and well maintained. Staff is excellent and would go out of way to help you

Only one issue. They are very stingy about water bottles. When the stay is super expensive and property calls itself monument or palace, they are not expected to discuss number of water bottles given and then charge 6 Euros for each 0.5 litre water n bottle. In general, we have seen that no five star facility does that. This approach was completely not understood, especially when the daily room rate is so high and we were staying in suit , 3 of us and they expected us to manage a day with 0.5 litre bottle each. Too bad.

Fantastic cool front tea area to sit and relax, especially the outside veranda. Staff very friendly especially (forgotten his name) music producer bar man in main bar. Breakfast buffet fantastic too, swimming pool area perfect in the evening time.

Not much to complain about!

The breakfast is exceptional, every taste was catered for. I came with my four teenage grandchildren, they were overwhelmed with the beauty of the hotel. The desk staff were very helpful recommending restaurants and ordering taxis.

All good

The building was gorgeous. Especially, the outdoor swimming pool, garden, breakfast, and a lounge were wonderful.

Housekeeping was somewhat disappointing. The room was not supplied with the expected items such as cups, water, and wine glasses, and the minibar was not checked. Additionally, the policy of checking in during the afternoon caused some inconvenience. Even though I did not answer the phone, staff opened the door without permission while I was about to take a shower, which was quite unsettling. In addition, some housekeepers were not so kind.

Great location. Beautiful setting. Beautiful hotel.

Check-in and check-out process. Needs modernization.

We had a great stay at Pestana, cannot find anything to complain. Super beautiful palace side, amazing breakfast room + pools both outside and inside.

Well.. in sauna there is no bowl to throw water on stones, which really hurts a Finnish person.

The hotel is very nice but the service was not good.

The service was not good, although people is nice they are not organized and the waiting time at the bar was too long. They need professionalism being such a nice hotel.

Very relaxing great swimming pool, close to LX and Belem. A short taxi ride from the centre.

Looking tired in some areas

I liked the art work. This hotel is like a beautiful museum. The food was amazing. The best part of this hotel is the employees. They were very polite and helpful

Nothing

Breakfast was amazing. We had a very nice suite that fitted ourselves and 2 small kids. Indoor pool was great, outdoor pool was beautiful, but water very cold. On site restaurants serve delicious food. Well located in between all the main sites of Lisbon. Staff go the extra mile to provide you with whatever you need

I would just mention the cold water in the outdoor swimming pool

Magnificent property and staff! Kerem, the server during breakfast was 5 star. Bar server was exceptional. Greeter at entrance to property was joyful and helpful.

A little out of city center. Needed more staff at pool- Didn’t see anyone for over an hour. A server at breakfast could have been more helpful.

the front desk and hotel staff were beyond amazing. Super helpful and humorous. The rooms were lovely, we upgraded for the last night which was massively worthwhile to experience the original suites.

The bar area / staffing needs some improvement at the hotel bar.. the staff were always super busy (understaffed for the size of the hotel) and it was a bit of a mess and took a while to get an order in

Beautiful architecture, great amenities and breakfast

A bit far from the major attractions but if you like a nice stroll you will love it

What an incredibly relaxing place to stay and recoup from some stressful weeks before I arrived. Lovely grounds, attentive staff, a beautiful place to rest and relax.

The historic feeling, beautiful setting and gardens!

The staff is overwhelmed so the restaurants and especially the breakfast are chaotic and don’t do the beautiful setting any justice.

The breakfast was outstanding. The staff on the front desk was very helpful. The pool is beautiful. We had dinner in the hotel and the food was exceptional. The grounds are beautiful too.

Everything that you might expect for a wonderful stay

Nothing to dislike. Exceptional staff and quality facilities in a historic building.

Room not ready at 3pm which was slightly irritating.

The staff was amazing, super helpful and friendly. The breakfast buffet was super good.There were fun activities for my daughter. I would stay here again in a heartbeat.

I would have loved a comfyer bed.

Gorgeous, clean, well-appointed down to every detail. Plenty of beautiful public spaces. The restaurant was amazing for breakfast and dinner. I love this place!

Very beautiful hotel, almost breathtaking Staff are extremely helpful! Good breakfast and exceptional dinner

None

Great service Immaculate rooms Fantastic breakfast

Bathtub

The Pestana Palace and the grounds were exceptional! The entry and lobby were very impressive with stained glass and two curved staircases leading up to the sitting rooms, the dining rooms and the piano bar. These rooms were lovely with tall windows and decorated ceilings! Eating breakfast each morning in the lovely dining room was a highlight! The food and drinks at the buffet were very impressive and delicious! The extensive gardens and the pool area were very nice to relax at each evening. The beds were very comfortable and it was a great place to adjust to the new time zone and start our 2 week tour of Portugal.

the Palace building meets expectations. guest manager provided Anniversary cake and spumanti with personal note

the walk from room to breakfast and lobby was ridiculously long. restaurant for dinner was not up to par for five 5

The building is beautiful.

Nothing

Best location very close to the convention center. Excellent breakfast with a variety of food options. Only tea and coffee service was slow a little bit:(((

would it be possible to leave a chocolate during evening turn down service, which would make me quite happy :)))

Amazing historic property, tastefully restored. Very comfortable room. Conveniently located to congress centre. Staff were very helpful and attentive. Great breakfast.

Occupants of neighboring room arguing very loudly in the early hours of the morning.

Beautiful!! Luxurious and beautiful !! Breakfast is spectacular!! The little sweet as a courtesy was very delicious

Maybe it could have a games room with a snooker

Cleanliness, staff, facilities, breakfast, garden and pool

Location

professional staff, friendly and helpful, great surroundings, exceptional breakfast,

Amazing palace.

Gym was pretty base.

Palace, park, swimming pool, personnel, valet parking

Beautiful old palace with stunning interior and very friendly staff. Breakfast was also great

Dated so no outlet next to the bed, super old-fashioned hair dryer that barely worked. No full length mirror

This property is beautiful. It was like staying in Versailles in Lisbon. The pool was incredible and the gardens beautiful. Not to mention the main building. When I saw seating at my breakfast table I imagined I was at the French court. The staff is the most amazing staff ever! I’ve stayed in many places and nowhere have I found more serviceable people. All the way from reception to the maids.

I loved everything. Nothing bad to say.

The gardens, lounging areas, breakfasts, spa and pool, bedrooms, staff in all areas of the property

Park and spa

access to city

Property was absolutely stunning and great to see such an emblematic location being used so well.

The rugged floor was probably the thing I enjoyed the least, given how much dirt it accumulates.

The opulence was amazing.

A bit far out of town, but it was an old residence, so it would be in the residential area !

Everything. It is a first class hotel where you are greeted authentically happy upon arrival by the staff. The food at the restaurant is delicious, the bar is a gem and the pianist is fabulous. The facility overall is well kept and resembles the opulence of the palace from the very beginning.

Outstanding facilities, breakfast and staff.

Beautiful hotel with super friendly & helpful staff

The reception staff were excellent. My son's wallet was lost and handed in. My friends birthday was the Saturday morning, the receptionist noticed this and ordered a cake for him at breakfast

Nothing

Service

Price too expensive

The breakfast was one of the best I've ever had at a hotel. The staff were super helpful. We went in April and it was fantastically good value.

The palace itself is absolutely stunning, with beautiful historic interiors that make you feel like royalty. The breakfast was very good, offering a wide range of options. The garden and pool area are well maintained and create a very relaxing atmosphere. The location is also convenient for sightseeing in Lisbon.

While the palace building is breathtaking, most rooms are located in modern extensions that don’t match the charm of the main building. The room was fine but not spotless, and some mold in the bathroom was disappointing for a five-star hotel. The service, although friendly, was inconsistent - for example, mistakes during breakfast and unanswered reception calls. Overall, the hotel relies heavily on the palace’s appearance but doesn’t fully deliver five-star service.

The breakfast buffet is fantastic. The array of foods and pastries cater to various guests preferences. The hours for the buffet were much longer than normal. The setting of the hotel is impressive. The gardens are lovely and offer the guests numerous places to just sit and read or talk or lounge.

The gym is limited. However, it covers the basics for those who want to stick to their routine. The downside is that the floor-to-ceiling glass windows without any shades results in the room becoming exceedingly hot! There is a wonderful outdoor pool. Please note that although the hotel is in a beautiful park setting, it is not located in the centre of Lisbon.

We really liked the decor and the service was incredible in the hotel. Especially at breakfast. The only thing we would have liked is if it was verbally acknowledged we were on our honeymoon. We had natas in our room and I had said it would be our honeymoon but there was no by staff said congratulations. I understand that it may not have been known by many but I had mentioned in the booking. We had a brilliant time and was great to stay in luxury ☺️

Beautifull hotel. With very friendly and proffesional staff. Enjoyed everything about the hotel.

- Staff - Breakfast - Historical building - Bed - Checkout time (12:00)

- Several items were broken in the bathroom, it was not very comfortable experience. - Smell from carpets - not a big problem but still. - Noisy street

Wonderful Great staff Clean and good value for money