Pestana Palace Hotel, Lisbon

Please check my review on Trip Advisor. Fantastic hotel and wonderful staff to make you feel very welcome.

Friendliness of staff, location, grounds with green park.

All was great.

Loved the environment and the location. The staff was great. The food was just ok as Lisbon sets a high bar for good food.

Nothing to mention.

The staff is utterly lovely. The pillows are amazing too. The indoor pool really adds a nice touch

The rooms can be a little noisy but that's about it

Beautiful building. Staff were the best. Wife loved the spa and pool area.

Nothing

Beautiful palac in very quite location which is good for relaxing. staff were so kind very helpful . Breakfast was good

Room was too cold when we called room service some one came and checked AC but it was not helpful we were freezing all 5 night of our stay until morning i was using hair dryer to make my kids warm in the room!! it is very disappointing when you pay around 2500 dhs per night and you can't sleep because hotel doesn't have heaters . And also there is not enough light in the room

I loved that the hotel is a palace—it has a unique and luxurious feel. The location is excellent, making it easy to get around and explore the area. The cleanliness of the property was impressive, and the staff were very friendly and professional. The rooms are spacious, which made the stay even more comfortable.

The lighting in the room was a bit dim, which made it slightly inconvenient at times. The walls between the rooms were quite thin, The walls between the rooms are very thin, which caused some issues with the guests in the neighboring room who were light sleepers. Even normal conversations could be heard easily without playing music or anything loud. This meant you had to whisper to avoid disturbing them, which was quite inconvenient for me and became an issue during my stay. Additionally, there was one staff member whose attitude was not very pleasant. However, the management handled the situation professionally and sent me an apology email, which I truly appreciated.

The palatial well preserved rooms, the superb breakfast, the friendly staff, the gardens, private New Year’s Eve fireworks in the gardens, the location in a less touristy and more authentic Lisbon area with a view of the iconic mini Golden Gate bridge

Freezing cold in hallways, passageways between different parts of the hotel, New Year’s Eve event food with fine dining ingredients but not fine dining quality, no kettle in the rooms to make tea (but a Nespresso machine), poor sauna area (tiny for number of rooms in hotel)

Beautiful main building from entrance to every room. Clean room with the best of towels in Portugal. Beautiful garden with alot of interesting plants.

So many options of breakfast but not warm enough for cooking and too weak and too cold of coffee. But staff very nice and kind to make me a better coffee later. Dinner is beautiful and testy but too cold when arrive at the table.

The breakfast was exceptional, the crew was too. The room was dark.

The room

Was rather dark for older etes

Unbelievable experience ! We felt very spoilt. Waking up in the morning, watching the sunrise overlooking the beautiful manicured gardens was my highlight. Having breakfast in the most beautiful setting was amazing. All the facilities in the hotel are fantastic. Highly recommend this place. I will be back !

Nothing to complain about

Quite probably the fanciest place we have ever stayed. Though all but the suites are outside the palace itself, the breakfast/dining room is inside as well as bar and many rooms to relax and enjoy the grandeur. Staff phenomenally attentive and kind. Bed was superb. Handy for congress centre and can walk to Belem but a wee way out from centre of city for most tourist activities.

Hotel had great character. great service . Lovely breakfast and ambience.

Liked everything really. Would gladly come back.

cockdtails

vry expensive

Its literally a palace! Staff makes u feel like its ur home.

Staff were exceptional

Beautiful building and excellent location. The gardens are splendid. I particularly liked the sustained glass in the hallways. Excellent breakfast with very good fruit.

The lighting in the room was very dim and I had to ask for more lamps. Also the switches and sockets were not in the right places so it was difficult to charge everything.

It was a lovely palace with all the splendour you would expect. The very helpful bellman walked us to the room and gave a little tour of the hotel and showed us the original impressive features. The rooms were nice, I would say there are a couple of areas in which the rooms are now staring to show their age. The cakes and bottle of port were a nice touch. The room had a lovely balcony.

The bar food menu was too short at night, and the bar staff top long to attend to us. The tv was a little hard to understand which channels were jn English. The room service could not be ordered via the smart tv, which was a bit odd. In the end I phoned up to do it.

The Palace part of the facility was superb. The rooms were very nice, but not overwhelming. The terraces off some of the rooms needed gardening & the close proximity to other terraces offered no privacy.

The description of the "terraced rooms" & the supporting photos, where of a different class of room. Very misleading.

Absolutely loved our stay, we felt like royalty, enjoying all the beautifully restored palace rooms, history and luxury. The staff were exceptional, so proud of the hotel. A lovely staff member, Rui, was setting up for dinner but stopped and took the time to show us the hotel with such pride & made us feel so important. The bed was very comfy & room was spacious. I would not be able to stay anywhere else in Lisbon when I return.

Nothing

Excellent Breakfast to suit everyone. Room was large and very comfortable however the prices for drinks in the rooms mini bar were extortionate as were the meals at the hotel. Pools indoor and out, wonderful

The prices for meals and drinks in the hotel bars and restaurants.

Gorgeous palace. Staff was very accommodating.

Too far from downtown.

The inside decor was stunning.

The lighting in the room wasn’t acceptable especially when you need to apply make up!! The coffee, milk and bottled water wasn’t replaced daily so we had to make a call each day asking for replacements.

Absolutely stunning hotel

The staff and the breakfast!

We liked all of it.

The historic public area and the swimming pool

Incredible venue and exceptional staff made our stay an absolute delight! The wonderful beds and top breakfast on the terrace were the highlights along with the super swimming pool. Nothing was too much trouble for every single one of the staff. There is nothing to fault here in fact so much to love!

Nothing - Keep doing what you are doing

Great experience

Excellent historical venue .

Tried to call the front desk several times with no luck to get bell boy to help with the luggage on our check out date, guess the staff were too busy, no one answered the phone. So me and my husband had to roll the 4 luggage to the reception, that’s the only thing.

Absolutely beautiful property. Staff were especially welcoming and lovely.

The staff were friendly and couldn’t do enough to help you thanks all

All facilities are fantastic. The Hotel is an old historical palace. A masterpeice of art and architecture. Staying in such a palace in itself is unforgettable experience.

The Ambience, the staff and facilities. The staff were very friendly and attentive to all our needs. The concierge and receptionist were very helpful. staff in the breakfast restaurant also were very friendly and provided good service.

The breakfast is excellent, you will always find a variety of food. The room is nice and big. It is always clean. The pool is wonderful.

They were not serving food and drinks by the pool so we had to go to the restaurant above and bring our meals to eat by the pool.

THE PLACE IS BEAUTIFUL !! close to the convention center , but a little far from the city center

Buildings and grounds, stunning, as you would expect for a palace. Very good choice for breakfast. Meals in piano bar were excellent. Staff friendly and helpful. Multi-lingual staff spoke English and French very well, with some staff speaking other languages also.

Only minor negatives. Variable catering staff competence, such as needing to be reminded we wanted water with our meal, and providing only hot water for tea and needing to be asked to replace with boiling water. Room staff did not always replace everything they removed (bottled water, cups). But these were just occasional lapses, hard to avoid in large establishments, and immediately corrected when we brought them to staff's attention.

I like everything the staff were particularly welcoming and kind and helpful

Almost every thing

Location Food

This was the most amazing place we have ever stayed! The staff were so lovely, nothing was ever a problem. The breakfast was beautiful. The dinner was delicious! Honestly 10/10 stay. Amazing memories made here.

Location and facilities were excellent

House keeping and replacing water & coffee cups etc could have been better

Beautiful hotel especially the pool. Breakfast was amazing

Nothing

It’s a palace, and very elaborate rooms in the main building… stunning rooms, decor, stained glass, views and furniture: breakfast selection was absolutely excellent, including bubbles and smoked salmon and gorgeous tables outside in the beautiful gardens. Staff were all absolutely fantastic.

The rooms themselves (in newer wings than the main palace) were a little dated, not very sound proofed and the bed was too hard for my liking.

excellent hotel in a good location (short Uber drive into the city centre). The hotel itself was built into an old palace, which looks absolutly marvellous. The double rooms are spacious with a comfy king bed and a good aircon.

The service at the pool bar was a bit sloppy. Only in the afternoon a waiter was available. Coffee was served in a paper cup, while other drinks were served in glasses as expected.

Splendid building, lovely facilities and an amazing breakfast. The staff and customer service was exceptional.

Nothing at all - it’s fab.

Breakfast was great. Pool is very good.

Hotel was beautiful, used both indoor and outdoor pools. Room had safe and mini fridge. Well equipped bathroom with shampoo conditioner body lotion and shower gel. Breakfast was one of the best.

The beautiful location and hotel! The food at the breakfast and of course the superb service and hospitality. The rooms were clean as well and felt like really coming home. Last, but not least! And they have such an amazing pool!

Nothing at all!

Perfect location, perfect living room, true palace

The pool was overcrowded and people were leaving their towels on the sunbeds for hours without actually being there. This is something that the staff needs to correct

It was an amazing trip through history walking through the Palace and gardens. Modernasiation of the rooms and pool area where well achieved, keeping the romantic atmosphere of the palace.

The concept living in an exclusive hotel does not give the guest the right to abuse the area. The culture of occupying a sun bed from earlier morning by just laying a book on the space and first returning several hours later should not be allowed. That is a typical all inclusive behavior. It is also disappointing in the evening that the staff allows children in the bar, the bar is for only adults. We also experienced the service fee of 10% was included in all the tabs. That has reflected on the poor service from the staff. No ambition to attend or follow up on what the guest want. We experienced that they had only one cocktail menu and after 20 minutes he returned saying he could not find it? Then we asked for the port wine selection of white Port and he returned with red? Blanco… is not tinto. Several guest in the bar were not attended for over 20 minutes also, this is not acceptable in an exclusive hotel like this.

Staff outstanding! Breakfast was ok

Rooms felt outdated and could use some TLC