Pestana Palace Hotel, Lisbon

What a wonderful hotel. We ended our long trip in Portugal by staying here for the last few days, and it was absolutely perfect. Everything was beautiful, making it truly a five-star experience that we will remember for a long time. The ambient music and the hotel itself were so impressive that they alone are worth a tour.

The only negative point was the bed in our room. It was extremely soft and flexible, so every time my wife moved, I felt the bed vibrating, and vice versa. It was a shame, because the sheets and pillows were very comfortable.

Absolutely gorgeous hotel dripping with history, just on the outskirts of Lisbon. Beautiful pool area and grounds. Easy access to the centre via Uber or Taxi, which was only around 5 or 6 euros. First class treatment at reception and upon arrival. Delicious breakfast buffet on the grounds.

Drinks were on the expensive side for Lisbon, but what I really didn't like was the fact they then also added a service charge without asking each time of 10-12% (I can't remember exactly the percentage). Coming from Spain we knew this is not the norm, and felt like they were taking advantage of their guests by sneaking it in there. Pretty sure diners at the Lake House would not notice and then add a tip on top as well. It just detracted slightly from the otherwise perfect experience, an unnecessary step as their patrons would most likely tip generously anyway.

Decoration and atmosphere

It’s a stunning property. Beautiful inside and outside. Loved the paintings on the walls, the old carriage, the breakfast was amazing. The rooms were cozy and nicely decorated. The beds were comfortable. Most of the personnel were friendly and apparently had been on a customer management course so well done.

The breakfast cue was chaotic and disorganised. They could ask people the day before to confirm times so they can allocate people to the respective busy times. When we finally got a table after 20 min we saw many empty tables and quite a few people walking around so it was a question of organisation. Outside they were not able to accommodate families over 4 people, why not try?

indoor pool was wonderful outdoor pool temp was too cool

room was very small repair to shower taps was efficient although request for bath plug was ignored

In a quiet, residential neighborhood. Beautiful palace, breakfast was fantastic

Rooms weren't well lit and not enough electrical outlets in room, especially the bathroom

Well maintained palace

Stingy policies regarding water. Very expensive stay but they cannot afford to give you more than 0.5 litre of water per day, even when they charge you quite an exorbitant price compared to market rates of other five star hotels.

Very elegant property and well maintained. Staff is excellent and would go out of way to help you

Only one issue. They are very stingy about water bottles. When the stay is super expensive and property calls itself monument or palace, they are not expected to discuss number of water bottles given and then charge 6 Euros for each 0.5 litre water n bottle. In general, we have seen that no five star facility does that. This approach was completely not understood, especially when the daily room rate is so high and we were staying in suit , 3 of us and they expected us to manage a day with 0.5 litre bottle each. Too bad.

Fantastic cool front tea area to sit and relax, especially the outside veranda. Staff very friendly especially (forgotten his name) music producer bar man in main bar. Breakfast buffet fantastic too, swimming pool area perfect in the evening time.

Not much to complain about!

The breakfast is exceptional, every taste was catered for. I came with my four teenage grandchildren, they were overwhelmed with the beauty of the hotel. The desk staff were very helpful recommending restaurants and ordering taxis.

All good

The building was gorgeous. Especially, the outdoor swimming pool, garden, breakfast, and a lounge were wonderful.

Housekeeping was somewhat disappointing. The room was not supplied with the expected items such as cups, water, and wine glasses, and the minibar was not checked. Additionally, the policy of checking in during the afternoon caused some inconvenience. Even though I did not answer the phone, staff opened the door without permission while I was about to take a shower, which was quite unsettling. In addition, some housekeepers were not so kind.

Great location. Beautiful setting. Beautiful hotel.

Check-in and check-out process. Needs modernization.

We had a great stay at Pestana, cannot find anything to complain. Super beautiful palace side, amazing breakfast room + pools both outside and inside.

Well.. in sauna there is no bowl to throw water on stones, which really hurts a Finnish person.

The hotel is very nice but the service was not good.

The service was not good, although people is nice they are not organized and the waiting time at the bar was too long. They need professionalism being such a nice hotel.

Very relaxing great swimming pool, close to LX and Belem. A short taxi ride from the centre.

Looking tired in some areas

I liked the art work. This hotel is like a beautiful museum. The food was amazing. The best part of this hotel is the employees. They were very polite and helpful

Nothing

Breakfast was amazing. We had a very nice suite that fitted ourselves and 2 small kids. Indoor pool was great, outdoor pool was beautiful, but water very cold. On site restaurants serve delicious food. Well located in between all the main sites of Lisbon. Staff go the extra mile to provide you with whatever you need

I would just mention the cold water in the outdoor swimming pool

Magnificent property and staff! Kerem, the server during breakfast was 5 star. Bar server was exceptional. Greeter at entrance to property was joyful and helpful.

A little out of city center. Needed more staff at pool- Didn’t see anyone for over an hour. A server at breakfast could have been more helpful.

the front desk and hotel staff were beyond amazing. Super helpful and humorous. The rooms were lovely, we upgraded for the last night which was massively worthwhile to experience the original suites.

The bar area / staffing needs some improvement at the hotel bar.. the staff were always super busy (understaffed for the size of the hotel) and it was a bit of a mess and took a while to get an order in

Beautiful architecture, great amenities and breakfast

A bit far from the major attractions but if you like a nice stroll you will love it

What an incredibly relaxing place to stay and recoup from some stressful weeks before I arrived. Lovely grounds, attentive staff, a beautiful place to rest and relax.

The historic feeling, beautiful setting and gardens!

The staff is overwhelmed so the restaurants and especially the breakfast are chaotic and don’t do the beautiful setting any justice.

The breakfast was outstanding. The staff on the front desk was very helpful. The pool is beautiful. We had dinner in the hotel and the food was exceptional. The grounds are beautiful too.

Everything that you might expect for a wonderful stay

Nothing to dislike. Exceptional staff and quality facilities in a historic building.

Room not ready at 3pm which was slightly irritating.

The staff was amazing, super helpful and friendly. The breakfast buffet was super good.There were fun activities for my daughter. I would stay here again in a heartbeat.

I would have loved a comfyer bed.

Gorgeous, clean, well-appointed down to every detail. Plenty of beautiful public spaces. The restaurant was amazing for breakfast and dinner. I love this place!

Very beautiful hotel, almost breathtaking Staff are extremely helpful! Good breakfast and exceptional dinner

None

Great service Immaculate rooms Fantastic breakfast

Bathtub

The Pestana Palace and the grounds were exceptional! The entry and lobby were very impressive with stained glass and two curved staircases leading up to the sitting rooms, the dining rooms and the piano bar. These rooms were lovely with tall windows and decorated ceilings! Eating breakfast each morning in the lovely dining room was a highlight! The food and drinks at the buffet were very impressive and delicious! The extensive gardens and the pool area were very nice to relax at each evening. The beds were very comfortable and it was a great place to adjust to the new time zone and start our 2 week tour of Portugal.

the Palace building meets expectations. guest manager provided Anniversary cake and spumanti with personal note

the walk from room to breakfast and lobby was ridiculously long. restaurant for dinner was not up to par for five 5

The building is beautiful.

Nothing

Best location very close to the convention center. Excellent breakfast with a variety of food options. Only tea and coffee service was slow a little bit:(((

would it be possible to leave a chocolate during evening turn down service, which would make me quite happy :)))

Amazing historic property, tastefully restored. Very comfortable room. Conveniently located to congress centre. Staff were very helpful and attentive. Great breakfast.

Occupants of neighboring room arguing very loudly in the early hours of the morning.

Beautiful!! Luxurious and beautiful !! Breakfast is spectacular!! The little sweet as a courtesy was very delicious

Maybe it could have a games room with a snooker

Cleanliness, staff, facilities, breakfast, garden and pool

Location

professional staff, friendly and helpful, great surroundings, exceptional breakfast,

Amazing palace.

Gym was pretty base.

Palace, park, swimming pool, personnel, valet parking

Beautiful old palace with stunning interior and very friendly staff. Breakfast was also great

Dated so no outlet next to the bed, super old-fashioned hair dryer that barely worked. No full length mirror

This property is beautiful. It was like staying in Versailles in Lisbon. The pool was incredible and the gardens beautiful. Not to mention the main building. When I saw seating at my breakfast table I imagined I was at the French court. The staff is the most amazing staff ever! I’ve stayed in many places and nowhere have I found more serviceable people. All the way from reception to the maids.

I loved everything. Nothing bad to say.

The gardens, lounging areas, breakfasts, spa and pool, bedrooms, staff in all areas of the property

Park and spa

access to city

Property was absolutely stunning and great to see such an emblematic location being used so well.

The rugged floor was probably the thing I enjoyed the least, given how much dirt it accumulates.

The opulence was amazing.

A bit far out of town, but it was an old residence, so it would be in the residential area !

Everything. It is a first class hotel where you are greeted authentically happy upon arrival by the staff. The food at the restaurant is delicious, the bar is a gem and the pianist is fabulous. The facility overall is well kept and resembles the opulence of the palace from the very beginning.

Outstanding facilities, breakfast and staff.

Beautiful hotel with super friendly & helpful staff

The reception staff were excellent. My son's wallet was lost and handed in. My friends birthday was the Saturday morning, the receptionist noticed this and ordered a cake for him at breakfast

Nothing

Service

Price too expensive