Pestana Palace Hotel, Lisbon

The breakfast was outstanding. The staff on the front desk was very helpful. The pool is beautiful. We had dinner in the hotel and the food was exceptional. The grounds are beautiful too.

Everything that you might expect for a wonderful stay

Nothing to dislike. Exceptional staff and quality facilities in a historic building.

Room not ready at 3pm which was slightly irritating.

The staff was amazing, super helpful and friendly. The breakfast buffet was super good.There were fun activities for my daughter. I would stay here again in a heartbeat.

I would have loved a comfyer bed.

Gorgeous, clean, well-appointed down to every detail. Plenty of beautiful public spaces. The restaurant was amazing for breakfast and dinner. I love this place!

Very beautiful hotel, almost breathtaking Staff are extremely helpful! Good breakfast and exceptional dinner

None

Great service Immaculate rooms Fantastic breakfast

Bathtub

The Pestana Palace and the grounds were exceptional! The entry and lobby were very impressive with stained glass and two curved staircases leading up to the sitting rooms, the dining rooms and the piano bar. These rooms were lovely with tall windows and decorated ceilings! Eating breakfast each morning in the lovely dining room was a highlight! The food and drinks at the buffet were very impressive and delicious! The extensive gardens and the pool area were very nice to relax at each evening. The beds were very comfortable and it was a great place to adjust to the new time zone and start our 2 week tour of Portugal.

the Palace building meets expectations. guest manager provided Anniversary cake and spumanti with personal note

the walk from room to breakfast and lobby was ridiculously long. restaurant for dinner was not up to par for five 5

The building is beautiful.

Nothing

Best location very close to the convention center. Excellent breakfast with a variety of food options. Only tea and coffee service was slow a little bit:(((

would it be possible to leave a chocolate during evening turn down service, which would make me quite happy :)))

Amazing historic property, tastefully restored. Very comfortable room. Conveniently located to congress centre. Staff were very helpful and attentive. Great breakfast.

Occupants of neighboring room arguing very loudly in the early hours of the morning.

Beautiful!! Luxurious and beautiful !! Breakfast is spectacular!! The little sweet as a courtesy was very delicious

Maybe it could have a games room with a snooker

Cleanliness, staff, facilities, breakfast, garden and pool

Location

professional staff, friendly and helpful, great surroundings, exceptional breakfast,

Amazing palace.

Gym was pretty base.

Palace, park, swimming pool, personnel, valet parking

Beautiful old palace with stunning interior and very friendly staff. Breakfast was also great

Dated so no outlet next to the bed, super old-fashioned hair dryer that barely worked. No full length mirror

This property is beautiful. It was like staying in Versailles in Lisbon. The pool was incredible and the gardens beautiful. Not to mention the main building. When I saw seating at my breakfast table I imagined I was at the French court. The staff is the most amazing staff ever! I’ve stayed in many places and nowhere have I found more serviceable people. All the way from reception to the maids.

I loved everything. Nothing bad to say.

The gardens, lounging areas, breakfasts, spa and pool, bedrooms, staff in all areas of the property

Park and spa

access to city

Property was absolutely stunning and great to see such an emblematic location being used so well.

The rugged floor was probably the thing I enjoyed the least, given how much dirt it accumulates.

The opulence was amazing.

A bit far out of town, but it was an old residence, so it would be in the residential area !

Everything. It is a first class hotel where you are greeted authentically happy upon arrival by the staff. The food at the restaurant is delicious, the bar is a gem and the pianist is fabulous. The facility overall is well kept and resembles the opulence of the palace from the very beginning.

Outstanding facilities, breakfast and staff.

Beautiful hotel with super friendly & helpful staff

The reception staff were excellent. My son's wallet was lost and handed in. My friends birthday was the Saturday morning, the receptionist noticed this and ordered a cake for him at breakfast

Nothing

Service

Price too expensive

The breakfast was one of the best I've ever had at a hotel. The staff were super helpful. We went in April and it was fantastically good value.

The palace itself is absolutely stunning, with beautiful historic interiors that make you feel like royalty. The breakfast was very good, offering a wide range of options. The garden and pool area are well maintained and create a very relaxing atmosphere. The location is also convenient for sightseeing in Lisbon.

While the palace building is breathtaking, most rooms are located in modern extensions that don’t match the charm of the main building. The room was fine but not spotless, and some mold in the bathroom was disappointing for a five-star hotel. The service, although friendly, was inconsistent - for example, mistakes during breakfast and unanswered reception calls. Overall, the hotel relies heavily on the palace’s appearance but doesn’t fully deliver five-star service.

The breakfast buffet is fantastic. The array of foods and pastries cater to various guests preferences. The hours for the buffet were much longer than normal. The setting of the hotel is impressive. The gardens are lovely and offer the guests numerous places to just sit and read or talk or lounge.

The gym is limited. However, it covers the basics for those who want to stick to their routine. The downside is that the floor-to-ceiling glass windows without any shades results in the room becoming exceedingly hot! There is a wonderful outdoor pool. Please note that although the hotel is in a beautiful park setting, it is not located in the centre of Lisbon.

We really liked the decor and the service was incredible in the hotel. Especially at breakfast. The only thing we would have liked is if it was verbally acknowledged we were on our honeymoon. We had natas in our room and I had said it would be our honeymoon but there was no by staff said congratulations. I understand that it may not have been known by many but I had mentioned in the booking. We had a brilliant time and was great to stay in luxury ☺️

Beautifull hotel. With very friendly and proffesional staff. Enjoyed everything about the hotel.

- Staff - Breakfast - Historical building - Bed - Checkout time (12:00)

- Several items were broken in the bathroom, it was not very comfortable experience. - Smell from carpets - not a big problem but still. - Noisy street

Wonderful Great staff Clean and good value for money

I booked Pestana Palace Lisboa for my birthday stay, which is always a special trip for me. I take one every year and usually have an amazing experience. However, this year was quite disappointing due to the service. The hotel itself is undeniably beautiful—it feels like stepping into a fairytale. However, the staff was not particularly helpful, nor did they acknowledge my birthday without being reminded, despite my informing them about the occasion before my arrival. Although I understand that the hotel was near full capacity due to a half marathon and could not offer a complimentary room upgrade (which is usually standard), I was promised a cake and sparkling wine in my room—yet neither was there upon arrival. When I inquired about it the next morning, I was told they simply didn’t have it. Eventually, a cake was presented after dinner at their restaurant, but the surprise was spoiled as the cutlery was brought out beforehand, after we had already asked for the bill and the table had been cleared. Additionally, there was no complimentary welcome drink upon arrival at the restaurant, and what disappointed me the most was that there was no acknowledgment of my birthday in the room—no cake, no sparkling wine, no flowers, not even a simple birthday card. This lack of attention to detail made it the most underwhelming hotel experience I’ve had in a long time. In fact, I’ve received better treatment in four-star hotels. Looking back, I still feel disappointed.

On top of this, the hotel was not as quiet as I expected from a five-star establishment. As a light sleeper, I was surprised that they did not have earplugs available upon request—a basic amenity in many luxury hotels. The first night was quite uncomfortable due to the noise, and I had to go out and buy my own earplugs for the rest of my stay. At this level of hospitality, I would have expected some noise cancellation options to be readily available. To add to the frustration, the staff was neither cheerful nor congratulatory on my special day, making the experience feel plain and impersonal. Before I left, a highly apologetic manager approached me, offering a drink at the bar or "the best they could do for me" on my next visit to one of their hotels. Unfortunately, vague promises like that don’t hold much value—vouchers or tangible compensation would have been more meaningful. To top it all off, a significant sum of money was frozen in my account for almost two weeks, even though we had covered all charges with another card. I had to go back and forth with emails to resolve the issue, which is not the kind of hassle I expect from a five-star hotel. Overall, while the hotel’s aesthetics are stunning, I would not recommend it for special occasions due to the lack of attention to detail, poor service, and insufficient amenities for a truly comfortable stay.

Well worth the experience,

- Nice, beautiful property - Comfortable room - Good spread in the buffet breakfast - Good location (decent in terms of distance) - Most staff are really friendly & service oriented

- No value for money (overall) - Limited menu for room service - Even water bottle is charged (despite nearly €200 per night tariff) - One odd staff (male) in the restaurant during breakfast service who wasn’t too service oriented

This was an outstanding stay in a beautiful hotel that was formerly a stately home belonging to one of Portugal's richest families - and it's been lovingly converted into a wonderful place to stay. The two of us stayed for two nights (three days) and among the things that we loved were: * We checked in very early (before midday) but the staff found us a room - nothing was too much trouble for them! They were so friendly and helpful! * The spa and swimming pool was lovely to use (the weather was a bit rainy) * The reception rooms are amazing and we loved eating our meals including breakfast there * The breakfast was fabulous - I counted 122 different items to eat!! And I've never had a latte before where the coffee, milk and foam come layered (see photo) * The bedroom was very comfortable indeed * We had a Nespresso machine in our room - including decaff capsules * I actually found the whole history of the Pestana Palace absorbing and there's a book in the room which tells the story of the Pestana hotel group including how the founder bought and did up the Pestana Palace - I read most of it! * The views over the tropical garden were lovely * Although it is kind of between areas (Belem is to the west and the centre is to the east) there are lots of buses right on the doorstep so travelling around was no problem whatsover - we got a Lisbon Card and were very happy with our choice * The staff were so friendly and nothing was too much problem Overall, even though it was such an upmarket place, it didn't feel stuffy or starchy. It was relaxed and friendly and we were super comfortable. Highly recommended. We'll be back!

The only thing was that the sauna and steam room could have been hotter. A very minor thing indeed in the wider scheme of things!

The staff and service

Nothing

Beautiful property in a wonderful location.

It’s 2nd time for us to stay in the beautiful hotel. We still falling in love with this place. Beautiful hotel with friendly staff.

No complaints

Great stay at Pestana Palace. The room was clean and comfortable and the staff was very friendly. Breakfast was delicious with a good variety. Overall, it was a great experience and would definitely stay again.

The building is spectacular and the staff first class.

Beautiful place, wonderful pool excellent breakfast

A hotel to relax and enjoy the facilities before head off home . Set on the hills of Alcantara with brilliant views of Rio Tejo . Breakfast fantastic , great selection . Ricardo makes good omelettes well cooked. Just be patient with him but worth the wait . Staff amazing .Pestana brand is best hotel for hospitality in Europe and internationally on pa with Taj hotel group . Amazing staff that helped us feel welcome : David Barbosa , Rita , Santos , Luke Cain. . I used the swimming pool , good gym facilities and Sauna . Valet car service good little pricey. I would come back and stay again

Although the hotel has historic setting the bedrooms too . It feels nice but the carpets needs a good wash and if you sensitive to dust would will feel it . My advice is to replace carpet in room with wooden flooring . Easier to clean the dust . You will feel this after a few days and cough a lot .

My favourite hotel in lisbon , it’s a stunning palace, the staff are so accommodating. I have been 3 times with my daughters.

One of the most beautiful hotels I’ve stayed at!

Professionalism and friendliness. The attention to care and the request for feedback to ensure our needs were met. Breakfast was great.

nothing

Exceptional property. Top of the hill location. Far away enough from the city for quietness. Beautiful breakfast area. Proper palace feeling. The swimming pool is warm. Staff are kind and considerate. When booking, do take garden rooms. I had no noise. Some colleagues did have some noise and had streetfacing rooms.

Exceptional property. Feels like staying in a proper fairytale palace. Mind you, the renovation dates back from the ‘90s so some of the paint is chipped, some stuff looks a bit dated. Hardly a negative.