Virgin Hotel, Las Vegas

hotel is quite new, all equipment working fine

found a hair in bathroom, also not so happy on the tropic shower to normal shower switch tightness - it was still leaking from above

Went to a concert

Hotel room was spacious and very clean. Enough space for me and my plus one to work from the room for a couple days. Hotel looks very well taken care and clean.

I didn’t like the distance to the strip, is a 30min walk one way that after walking on the strip for a while that walk back was too much.

The room numbers were confusing. And lots of spaces were not open I guess due to remodeling

Nice, spacious and clean property

Tidy bit away from the strip but I kindof liked it … staff was a bit off not sure why

Our family is really enjoying our stay! We will for sure return here when coming to Vegas.

There was nothing wrong with it, quite smooth stay

We were getting married in vegas and no effort was made to make this special day maybe it would be great if this hotel applied a bit more of personal touch to our stay

It looked nice.

The layout of the rooms were small and not quite as we expected.

The environment

Very clean, fresh towels when needed. Chef Xue excellent. We enjoyed hot tub. Beds very comfortable, needed a comfy chair on opposite side of room. Lots of things to do in the hotel itself.

The Kitchen buffet not good service or food. Location a bit far for walking to main strip.

Big room Hotel very clean Kassi restaurant Free parking

Better directions on how long it would take to walk to room

Everything was great!! Would book again ... the front desk helped us with getting a nice room

House keeping forgot to replace soap

Large facility and decent food/drink options

Great coffee shop (Funny Library) but most employees didn’t know about it. I’d ask if there was a coffee shop shop in the building and they would only tell me to get coffee from the restaurant or Dunkin.

good location,spacious room,cozy bed,beautiful hotel.

Parking lot was bit far from hotel room.

Much nicer than the sprawling casinos on the strip. Casino staff were really friendly. Rooms were nice. Beds extremely comfortable. Awesome gym

It's off the strip, so taxi everywhere, but that's standard. Also, rooms slightly aged in décore

It’s a super nice hotel, a bit away from the strip but still close. Inside the hotel you have everything you need from bar to pizza all night to gym to juice bar and so on. I really loved staying here

The only thing that was surprising to me is that in January the outdoor pools are closed which is fine but then they charge 75$ for the indoor pool/spa area per day as an additional charge.. I feel with the price per night it should be included

Casino

Room location and a very nice view. And the floor was extremely Quiet

The protesters outside the hotel. Calling us losers for checking into the hotel

Room

The staff wo helped me with check out is not a nice person. She is the staff at ruby tower , She has nasty attitude , act like she does not want to work there . Never again .

The pool area is nice but small (free part). The room was nice and modern with a comfortable bed. Parking is free and not too far from the rooms.

Nothing

Fully support people's right to peacefully protest. But for the kitchen staff to scream into our ears with loudspeakers and tell us they're instructing the cleaning staff to steal from guest rooms was atrocious. That completely crossed the line for me and those guilty of that should be held accountable and fired.

The only thing dos not my room was to far from the elevaiter

The hotel has an attractive, contemporary design. Some may like the casino on the first floor and restaurants. Off the strip and close to the airport.

The room I received had a view of a rooftop and non-stop lights from their sign. Airplanes from the airport are constantly going overhead. The pool was closed for the season, and I booked this hotel expecting to use it. Restaurants were very expensive and mediocre, including service. Main floor with casino looks run down.

our suite was amazing loved the big bathtub and the view

the protesters out front screaming at us every day made it hard to exit and enter the hotel they would scream at us that we were loosers, very loud music they even set up in the street tables and had a party

The rooms were spacious and comfortable. Beds were comfortable. Lots of mirrors and space to get ready. Rooms were clean.

Protesters outside of hotel 24/7. A lot of restaurants in hotel were closed. Location is not the best, have to take a taxi/uber at least 10 minutes to get anywhere. The rooms ran hot - didn’t cool down very well.

Beautiful room & amenities

Check in took forever. Normally not one to complain about this but it took nearly 45 minutes in line, and the front desk employee made errors which delayed our check in further.

I loved how fancy and well decorated the hotel is, and I loved how modern the technology in the room is as well. I also had a great view of the Sphere from the room. The cleanliness of the hotel was top notch, so thank you to the hotel workers!

I just didn't like how far it was from the hustle and bustle of Las Vegas, where I find the real excitement to be. Going from the hotel to the Sphere and other attractions was a task.

Upgrade to Big spacious room. front desk on checking in was kind enough to allow before noon check in. But when i got to the room, everything looked clean except they forgot to take out the garbage and vacuum the room. Staff got it cleaned immediately however

Pet area had poop every where. The staff was on strike and we felt threatened on entering the premise. The workers on strike were directing their aggravations onto customers. Staff were not as attentive at the door or valet.

The breakfast was good, location and parking good with good customer service.

Right now I cannot think of anything. The rooms are very clean and smells good.

Room was great and very comfortable, location was good.

No fridge or tea and coffee machine.

Rooms were nice

No lounge area

we need to call the hotel staff for cleaning everyday, or they will not do the cleaning. This is not reasonable and i think the cleaning should be done everyday without the customers to call the hotel staff to do this thing.

Beautiful unique and comfortable rooms. No smell of cigarettes smoke in the casino which is rare in Vegas.

The fridge in the room was not able to be used as was full of alcohol and due to the automated system we could not remove any products to place our own cold milk in the fridge. Need to reduce the amount of 'mini-bar' products to allow guests to use the fridge for own purposes.

Hotel completely met my expectations. Got a pretty good price (around $100/night). Has been recently remodeled. Room was large and well appointed. Wifi was great

Well, it is Vegas, but I don't like casinos (and their cigarette smoke). Noise of airplanes taking off from airport. Perhaps ask for room facing the pool (and not the airport).

Some problems with the level of customer service at main reception area. They should be more proactive with customer complains and accommodation.

The hotel is ok overall, rooms are clean and the location is alright as well. The swimming pool area is great - even though it was very crowded when we were there - and the fitness center is equipped with modern devices.

We did not have any robe or slippers in the room even though it was mentioned on the website, it was extremely cold both on the corridors and in the room and it was impossible to turn the ventilation off (it was very loud and kept on turning on and off in the middle of the night) and the only free of charge drinking water was a tiny bottle given for free or the water fountains available at the pool and fitness center.

The room in the Ruby tower were very nice! very large and very comfortable!

Food was adequate but nothing stood out. The steakhouse did stand out, but only because it was overpriced. We ordered the filet.. our friend ordered an 8 oz, which looked like a normal steak, but my husband and I ordered the 6 oz, as we weren’t that hungry. Which was a good thing because when it arrived it looked like our friend’s steak was cut in half horizontally and put on a plate. it was the only thing on the plate, other than a quarter of an onion and a sliver of garlic, both of which were cold. The steak tasted good, but not $58 dollar good, and the accompaniments were all a la carte.. so $360 for a mediocre meal (and of the 4 of us, I was the only one who ordered a drink!). A bit disappointing. Also it’s off strip, so it’s 20 minutes minimum to walk anywhere, and if you walk the road on the back side of the hotel, which we did by accident, it starts to look very unsafe. Good thing it wasn’t dark! It would be great if they had a shuttle running back and forth to the strip. Also we didn’t get to use the pool, but we walked around.. looked nice but we were told we had to pay to sit in the loungers. Ridiculous given the price of hotel rooms these days.

Lots of restaurants. Very clean, new and spacious rooms.

It’s a casino, in which people smoke a lot. When eating in the restaurants you could smell the cigarettes the whole time. Breakfast was not included. Breakfast in the restaurants was very expensive with long lines for coffee. You have to pay a mandatory additional fee for the hotel/casino, even if you don’t use the casino or pools.

The Pool was Amazing!! We came To celebrate our Anniversary the Two restaurants we went to were Excellent!! The staff were friendly and Efficient! We will come back!

The facility is clean and staff are great.

We booked a King room with strip view for our wedding anniversary and they gave us a room with 2 beds and no view at all!

The location and free parking.

Received a credit to use which was refused later at checkout. Manager had to step in to get it solved.

It was a nice, cosy, spacious room. We enjoyed the bathtub. The hotel is huge, we got lost at some point

Couldn’t find the teapot

Rooms are extremely clean and comfortable. Nicely appointed.

Wish there weee a mini fridge for bringing back food from the downstairs restaurant. Perhaps try a clean scent instead of a strange incense scent in the lobby.

The room could have been a bit cleaner. There was a used washcloth still hanging in the bathroom and the tub had a bit of a ring around the bottom.

we got an upgraded room which was surprising to us and it was fabulous- penthouse on 16th fl. with tons of space and floor to ceiling windows! Loved it!

Nice suite. Pleasant staff.

Bad music. Early pool closing. Forgot to make up room one day.

The room was clean. Upper blanket had a hole.

It is not located on the strip. In the advertisement it showed the pool but alas, it is not for the hotel guests. The welcome drink requires you to buy another drink in order to get the free one. The free complimentary appetizer requires you to buy two dinner entrees. I think the resort tax is too much because it pays for the discount and all other “free” items. It may make sense for those who plans to avail the spa discount etc. but for travelers who just needs a place to sleep for the night the resort tax doesn’t make sense.

Great Room

Pool Party

One of the newer hotel in Las Vegas with big and bright rooms. Nice pool area and everything is very clean.

AC is too cold on the floors and casino area.

Great hotel, with a good selection of restaurants and fantastic gym and facilities.

Our room was near to the lifts, which was very noisy. Had we have stayed for longer, we would have requested a room change.