Virgin Hotel, Las Vegas

The facility is clean and staff are great.

We booked a King room with strip view for our wedding anniversary and they gave us a room with 2 beds and no view at all!

The location and free parking.

Received a credit to use which was refused later at checkout. Manager had to step in to get it solved.

It was a nice, cosy, spacious room. We enjoyed the bathtub. The hotel is huge, we got lost at some point

Couldn’t find the teapot

Rooms are extremely clean and comfortable. Nicely appointed.

Wish there weee a mini fridge for bringing back food from the downstairs restaurant. Perhaps try a clean scent instead of a strange incense scent in the lobby.

The room could have been a bit cleaner. There was a used washcloth still hanging in the bathroom and the tub had a bit of a ring around the bottom.

we got an upgraded room which was surprising to us and it was fabulous- penthouse on 16th fl. with tons of space and floor to ceiling windows! Loved it!

Nice suite. Pleasant staff.

Bad music. Early pool closing. Forgot to make up room one day.

The room was clean. Upper blanket had a hole.

It is not located on the strip. In the advertisement it showed the pool but alas, it is not for the hotel guests. The welcome drink requires you to buy another drink in order to get the free one. The free complimentary appetizer requires you to buy two dinner entrees. I think the resort tax is too much because it pays for the discount and all other “free” items. It may make sense for those who plans to avail the spa discount etc. but for travelers who just needs a place to sleep for the night the resort tax doesn’t make sense.

Great Room

Pool Party

One of the newer hotel in Las Vegas with big and bright rooms. Nice pool area and everything is very clean.

AC is too cold on the floors and casino area.

Great hotel, with a good selection of restaurants and fantastic gym and facilities.

Our room was near to the lifts, which was very noisy. Had we have stayed for longer, we would have requested a room change.

Nice, comfortable hotel, much better than one of the casino hotels right on the strip we tried

Room was nice and modern, lobby bar was good, and lounge with live entertainment was fantastic, Italian restaurant is great- hidden gem

Trekking luggage through to the elevator bank

Very clean, lots of amenities.

Booking.com indicates that there is a fridge and coffee maker in the rooms. This is incorrect. There is a mini fridge with drinks inside however each item has sensors and if you even touch them, you are charged for them. If you would like the fridge emptied for your own use, it costs an extra $40. This is a nice hotel but it is hard to relax when you literally can't touch things without being charged.

We chose this hotel as it seemed more modern than other hotels in LV and indeed it has a nice design. The bed was really comfortable. The restaurants there were very nice and authentic which isn’t that obvious.

Everything there is extra paid, you cannot even use the fridge as it charges you for each opening. The pool was nice but crowded and there were no sunbeds in the shade at all

I loved the room, very spacious and clean. The pool is wonderful, amenities were good and convenience of food and restaurants at the hotel were great.

Can’t think of anything at the moment.

spacious, reasonable cost but not on the strip but overall a good hotel, facilities and fine staff

location and the pool was good but limited use of all without a charge

We stayed few times now at this hotel in the Ruby tower, each time we booked King Suite. We like the design of the rooms, we loved the bathroom.

Depending on who does the check in for you can get better or a worse room. The rooms usually have a connector door with the room next to you which we didn't know. In order to avoid this we booked a corner room and still had this connector room. I asked for a high floor and the lady at the Ruby tower reception said that the highest she has is 8th floor which was ok, but when we saw the connector door we asked to change the room. Than she suddenly said that she has one available at the 14th floor. Very disappointing on how this was handled.

Clean and friendly staff

Location

I didn't have enough time to enjoy the property. I will definitely be checking out the restaurants and the property next time.

Wasn't a lot of people on Tuesday

Rooms above 7th floor are very hot

The hotel staff were very friendly and easy to talk to. The clerk placed us on the top floor of the hotel and it was so very quiet in that area. we were very relaxed and enjoyed playing with all the technology the room had to offer (Smart TV, Smart Lighting, USB ports everywhere). The room was very clean and comfortable. LOVED the pillows. We were there to see Howard Jones concert at this hotel, so figured we would stay there and it was worth it.

Only the Kitchen was open 24 hours, it would have been nice if it had one or two other late night eateries. When we left the concert at 11pm EVERYONE went to that restaurant for late night supper and it took over 90 minutes for us to get our meal.

Very well decorated rooms, i love the design of double bed. The room had big flat screen tv where you can connect your phone, change the degree of air conditioner and the lights. Rooms has smart technology for the lights where you can adjust from a monitor. Very well connected with the strip , takes 5 min uber ride to go there.

The floor was covered with carpet so it was hard to walk with the luggages. Also since the hotel is too big, we had to walk a lot to reach our room.

Big rooms and very clean

No breakfast and the stuff especially in the reception not very helpful and with no smile at all..

The style, the cleanliness, the amenities

The AC wasn’t working properly, the staff wasn’t really friendly

Clean rooms, very nice and kind cleaning staff and room service. Although the hotel wasn't cheap, we feel it had good value for money. The room was ok.

The room amenities were very minimal. No robes or slippers for example. The WiFi was very slow and the air conditioning in the room was turning-on by itself with no way to keep it off. The IT guy that came to help said it needed to be "reprogrammed" and he just disconnected the cooling abilities, meaning the air conditioning was still on and making noises but without any ability to cool, which might be worse.

The pool, nobu restaurant is amazing. I like the free parking, I will only stay at places that have free parking

Noise between rooms, you can see under the adjoining door, so of course sound will come through. There were also barking dogs from a guest, not a big fan of hotels that allow dogs. The Mexican restaurant shut down super early, it's over proced for what you get so it doesn't get enough customers to stay open. The lighting controls in the ruby suites is monkey, give me old fashion switches that work

Spacious room with large comfortable bed

No coffee making facilities in room in spite of being detailed

Very modern rooms. Great pool area.

Pool is open only from 9am to 7pm. For a hot place like Vegas that's just ridiculous.

The hotel is nice, the rooms are clean and comfortable. The location is awesome, if you want to stay out of the busy streets.

I had reserved two rooms, I got there and the reservation was only for one. They couldn’t find it the bookings reservations. Ended getting a room, which cost more than I had previously reserved.

Clean, large room and bathroom. Really helpful staff.

Minimal free water around hotel despite Las Vegas heatwave. Location a bit too far from main strip to make it easily walkable, which wasn't clear in hotel literature.

The space and comfortable bed

The sewer smell coming out of the restroom made me give it a low rating because we had to shower with that smell and close the door after the restroom if not the whole room smelled like sewer

Room was looking like renewed , big hotel. No breakfast included in any kind of room , but you can order inroom service or they have several caffe downstairs . Corner rooms has good view

Stylish hotel and rooms. It's also well located and has a parking lot nearby which is convenient.

We arrived to the hotel around 3/4PM but the spas, pool were already nearing closing time. We couldn't use any of the amenities. The room also has sensors (?) I believe in the food/drinks/snacks in the room and if you happened to pick up any by mistaken, you're seemingly automatically charged for the items. There's a very small sign that indicates it but it would be wise for the hotel to make that clearer to guest.

We had a good stay at this hotel! The room was spacious, and the hotel staff at the reception desk were very helpful. The value for the price was excellent, and the hotel's proximity to the airport made our travel convenient. We appreciated the $50 credit they provided when they couldn't fulfill our booking request for a king-size bed.

When we checked in, we were welcomed by a moth in our room. While trying to catch it, we discovered a lot of dust on the lamps. The safe didn’t work, there were no channels on the TV, and Netflix didn’t work either. Planes were constantly flying over the hotel, making it difficult to sleep even with earplugs. The alarm clock next to the bed showed the wrong date. Additionally, we couldn’t believe that the water in the hotel pool was heated, despite the temperature being over 32 degrees Celsius. The pool was as hot as soup. However, there was a small shallow pool inside the main pool with slightly cooler water, where all the guests tried to squeeze in.

We were pleasantly surprised by this hotel. We have been countless times to Vegas and wanted something outside the Strip, but still close enough to have fun. The room was absolutely beautiful, extremely spacious with an entrance area that included 2 small closets and a vanity table and everything needed (ironing board, safe,...). The bathroom had 2 double sinks and a shower. Toilet area was a little small. The bedroom had a beautiful Kind size bed, a small living room area with a couch and coffee table and everything needed. We loved that flooring was hard wood and not carpet. Everything was spotlessly clean. We also truly loved the unique main pool. It was half pool/half beach (with sand). It felt like we were on vacation somewhere else. To top it off, the main pool has a stage with live bands/DJs. Another great point was the Uber/Lyft pick-up area. Super convenient next to the main entrance. It was a great hotel to stay at, and we would definitely come back. We didn't try any of the hotel's restaurants, but we saw a lot of people enjoying them, so we believe they must be good. This hotel would have been perfect with a SPA.

Staff was really not pleasant to deal with. Upon check-in late at night, we got to our room and went straight to the restaurant we had booked at another location. Curtains were closed, so we didn't noticed that we were attributed the wrong type of room. We specifically requested Strip View. Upon talking with reception, they offered to give us another room with PARTIAL strip view. We were a little disappointed that it wasn't what we booked, and requested to speak with a manager. Again, offered the same partial strip view, that's the best they could do. We refused as we only had one night left (2 night booking) and didn't want to pack all our things for one night. The next options was a $70 credit compensation to use at the hotel. We requested if they could also help us with one breakfast, but they didn't want to accommodate. Very disappointed of our interactions from the staff, from check-in, to check-out.

Room was spacious and well designed, and I loved the quirky feel. Although the hotel is off the strip, it had ample restaurants and bars close by. I walked to the strip on a few occasions comfortably.

I didn't like that the Kassi pool was so inaccessible. It was half empty most of the time and looked amazing, but having a minimum spend AND ridiculous prices for a chair is a pretty huge deterrent, especially for a solo traveller who just wants some downtime. Bit of a waste of an amazing area.

For a one night stay with a teenager, this hotel was a good option. It is off the strip, and allows for relative peace and quiet in the city that is always going. The casino in the hotel was not busy at all, and this made me feel a bit more comfortable considering that we were there as a stop over point during our National Parks trip. We did enjoy breakfast in the diner downstairs, and there are plenty of options for dining (cafe, dunkin, mexican restaurant, the diner, and another place I noticed). Room on the 17th floor was clean and had a decent view. Self-service parking in their garage was free and easy. Ride-share pickup area is very nice. Staff at the front desk (Jose) and our server (Zach) were very pleasant, and made interactions very enjoyable. Bed was comfortable.

The price was a little high, especially given the fact that the pool was green and we didn't want to go in it. For $200+ a night, I expect the ammenities to be in perfect condition. Location was good, but a bit far to get to the strip if you don't have your own car. Public transportation isn't a truly viable option if you want to get their quickly and without being accosted by the homeless or drug addicts. Plan to uber or get a taxi - it's too far to walk in the Las Vegas heat. Remind your children not to touch any of the water/snacks in the room or you'll get charged. Ice machine on Floor 17 in the Opal tower wasn't producing any ice, so we didn't have cold drinks available to us.

Super nice room, comfy beds, nice pool

Location close to airport but far away from the strip

The carpet made it hard to drag my luggage, parking is a long walk from the registration table

Everything!

Nothing!

The room was very spacious, modern, and clean. Unlike many other places there were plenty of spots to plug in a charging cable.

I know people come to Vegas for the gambling, but I do not like seeing casinos in my hotel.

The room was clean, stylish, and comfortable. There was plenty of parking in the garage, and it was very convenient to the airport.

It overlooked the pool, which was fairly noisy during the day, but after hours, it was perfectly quiet in our tower.

It is a brand new hotel, with modern furniture and design. It is a cheaper alterative to the other hotels at the strip. You pay half the price of a Vegas Strip hotel, and can pay $10 Uber ride to get there if you like. Good price to performance if this is what you are after. Definitely not the best you can find in Vegas.

No coffee machine at the room, this is simply not acceptable at this day and age. The hotel was not a happening hotel (this might be plus for some). Most guest, including us, went to other hotels for entertainment. The casino was mostly empty, most tables weren't being used. Other hotels have live DJ performances at the pool, this hotel had no such entertainment at the time of our stay.

Breakfast options were good, nice pool.

View of car park, $800+ taken from bank account at check-in (far higher than other Vegas properties).

Great location. Clean. Quality. Price

Had a room facing the pool club area. Loud.

room

no changing of sheets or towels exchange until I had to call for services

Unfortunately we did not have a proper amount of time to stay at this property to thoroughly enjoy all that was offered. After checking in and doing self parking we made our way to our room. We dropped off our luggage and proceeded downstairs for a few drinks at the lobby bar before heading out for dinner. We went to bed early since we had to catch a 6:15am flight home the next morning. The bed and room were very comfortable and spacious and the bathroom was large as well.

This probably was not the best choice of hotels for us. We should have chosen a much smaller hotel, less expensive with closer parking. It was a silly waste of money for the amount of time we were there. Also, our first choice for a drink was at one of the outside bars. Unfortunately it took a long time to even be acknowledged and when we finally were, and saw the beer menu, we were quite disappointed in the limited options. That's when we headed inside for another bar.

The hotel room was wonderful - very large, comfy bed, large sitting room area… pool was great.

Had the worst check-in experience. Staff person was rude, abrupt and unhelpful. Breakfast was very expensive for very average food.

Beautiful, spacious and clean rooms. Loved the oversized bathroom, living area and vanity. Strip view was meh but the big windows were great. Also the pool was amazing!

Misleading advertisement: booked in the Ruby tower because it said the room included a coffee/tea maker—VERY important to me—but the room didn’t have one. When I called the front desk, I was told none of those rooms had them, unless I paid more for an upgrade (thought I already did?) and that I would have to go downstairs to purchase coffee instead. Also says microwave, fireplace and other amenities which was not accurate. Check-in took way too long, not enough staff. Walk to strip was further than expected but not a dealbreaker.