The Cromwell Hotel & Casino, Las Vegas

It was closed for refurbishment when we arrived. Booking.com’s failure to deal with the problem is appalling.

It was closed for refurbishment when we arrived. Booking.com’s failure to deal with the problem is appalling.

Room was beautiful and location of casino was great! Staff was amazing loved all the bartenders!

Room needs more lighting, the view could of been better.

Room was huge, nice

Service and staff horrible.

Loved the boutique feel. Not a long walk to get to the room. Cool styled rooms

It a lot of food and beverage options

I loved the proximity to the strip, the layout of my room, the white noise machine and the decor. The casino area and Bound bar was super cool.

No access to a diner or casual breakfast that is sit down and not in the site line of the smoky casino. Had to go to Flamingo. Would be nice if Giada could serve breakfast and not just brunch two days a week.

The main level and casino area were nice and not overcrowded.

The elevators were outdated and shabby. Our room was not clean, dust on all light fixtures. Sink handle faucet leaked. Lamp in main room was broken. For the price we paid, I expected more

It was okay

The lobby and casino were nice. The room we were in had not atmosphere and was extremely beat up.

Central location

Dark room, even with the limited lights on. No bedside lights - so had to turn off the overhead light at the door and make my way to the bed in the dark. Coffee maker but no coffee for it.

Small, good location, nice guest rooms.

Sportsbook Closed Coffee bar irregular hours. Rude front desk personnel

The bed was great, and the dual shower head was nice as well. The pillows were the type most hotel and resorts use now, which mean you're wearing ear muffs before morning. Not a fan.

The room lighting is horrible. No light at the bureau under the TV. No light by the armoire, which is probably why someone's black sports bra was never seen. Toilets are kid height which I'm also not a fan of. When resort fees started they included thinthings like a daily paper, bottles of water etc. and now they're just an extra charge to line the pockets, and in this case that cost was nearly half the daily charge for the room. Cost of everything on the strip is excessive. This just feels like you're being robbed!

location of the hotel, size of the hotel

Room was very dark - didn't like having to use the lights in the room when the sun was up. Not having breakfast included in the room charge Room should have a small refrigerator

Location was perfect, bar and casino were great.

Front desk staff was not very helpful. There was no complimentary water or coffee in the room.

The location was very central in Las Vegas

The rooms were dark, the location while central was consequently very noisy.

Location was great!

Needs updates for sure

Location, location, location. Access to other pools like Caesars and Flamingo. Decor. Vanity in room.

Rooms were way too loud - could hear everything outside in the hallway. Amenities - towels were terrible. Lack of soap, shampoo, body wash and conditioner for two people. Room/lighting were too dark. There was only 1 USB port and it didn’t even work.

Love the location of the hotel, the room was big…enough room to place the luggage and move around freely without bumping into each other space.

Wanted to check out the pool, no drinks or food allowed, needs more signage about the rules of entering the pool, also had to ask someone where is the ice machine. The balcony view was the parking garage. Too much money to upgrade into a room with a balcony view. Need more restaurants to eat at the hotel. Too hot to walk across the street in 113 degrees.

The beds were extremely comfortable.

The room was cleaned once during our 6 nights stay. The room was dated with marks and scratches on the furniture. The pool doesn’t open until 12 which wasn’t explained at check in.

location

room too dark and very noisy at night due to music from night club

Location and style

Need better soundproofing in rooms, pool wasnt available at all, they charge you to use the coffee maker AND the fridge in the room. Rooms view was limited and hotel seemed damp/musty.

Good location and very friendly staff

Really noisy and bright at night. Decor was dated.

Rooms are to dark! Shower was not good! Dyson hairdryer sucked!

It was a good stay overall, room was fairly big.

A little pricey and blocked sink on arrival.

Loved everything about this cute boutique hotel. I would definitely come again!

I didn't like that I had to pay extra to check in 2 hours early, even when my room was ready.

The room was nice and the bed was comfortable.

I was on the 5th floor and you could hear the music from the club until 3 or 4am.

Good location, small enough to avoid all the huge hotels, easy to move inside

Not friendly for work travelers. Internet not working and only available for 2 devices per room, pretty dissapointing. 3 times phone calling to reception without answer, obliged me to go down personally to reception to solve my issues.

The location was great. Not too far from the strip. The staff were excellent and welcoming.

The room was dusty around the beds and it needed to be cleaned.

Location was excellent

Idk

Unique hotel in a great location. Comfy bed

We had a king room with a "vew of the strip". The view we had was not great

Beds were comfortable and clean. Assistance with issues taken care of quickly with friendly personnel. Front desk clerks very friendly and helpful.

Sorry to complain, but these are just the facts: floors sticky, curtains ripped, sink clogged both days (unusable), thick dirt/dust behind lamp table, lamp broken, outlets didn't work, no coffee for Keurig, furniture damaged.

Small and friendly easy to find your way about. Location in walking distance of the best part of the Strip. Aircon was good and did dry you out. Beds are super comfortable, with good support but not too firm. Quiet rooms. Coffee machine was great and isn’t available at some other hotels on the strip.

Shower was poor, hand held shower was leaking in all directions. Water flow from rain shower was weak, though functional. No light controls from the bed.

Central location to where I was meeting my group of friends, plus I booked early and got a good rate

When checking out they tried to charge me again for the Resort fee, as luck would have I printed out confirmation of what Booking.Com had sent me where it showed that showed Tax and Resort fee were included in the price

Location is good; pretty much mid-Strip. Cost was reasonable. Nice room set-up. Noise was minimal at all hours.

Room was dusty and dark. Dust within the tufts of the chair and on the lamps. Floor lamp was damaged and not working - maintenance request for lamp and phone was never addressed. Sink was very slow draining.

I'm tired of hotels posting photos of rooms immediately after renovation, and when you walk in you realize that everything has been in need of renovation for a long time. the only thing that was good was the location and easy registration since the reception is right at the entrance.

Location central

No coffee facilities- you had to pay extra. Dirty room and was advised it would be deep cleaned and it wasn’t. Dirty bed linen

We'll placed for the Strip

Room had a very musty smell Couldn't get any fresh air inside Very dark furniture...

Room lighting a bit dim. Otherwise rooms were comfortable. Customer service was great, had a issue with our room on the first day and was looked after very well to compensate for our room issue

Limited access to pool facilities Sim lighting Noisy at night when the nightclub is open

The room had lots of dust and wasn’t clean at all

Location and the club Drais

the tv was on and off on one of the days, I called maintenance 3 times before it finally started working well..

Classy and clean

Very small, check in desk was hidden basically

Location and style

The fact that we couldn’t access the pool until the day we were leaving was not fair, we understood this would be part of the package

Location

Very dark, furnishings and finishes with lots of scratches, dents, dirt in the corners, stained toilet bowl, no direct charging USB ports. No refrigerator.

Location & price. Car park available with elevator.

Fridge was full of drinks, no place to put my personal drinks in the fridge. If any item removed from the fridge they would automatically bill you $50.

Location is great, old fashion styles

Hidden charge for parking fee

near everything

There was rap concerts all the weekend due to we were unable to enjoy the rootop or the pool, that things need to be notified for the guests to decide if booking or not. Those people did not paid what we did.

I barely spent time in the hotel as I was traveling for business so didn't have chance to use any of the amenities

I booked king size bed when I got in the hotel there was no more rooms available with King size bed I was given 2 queen bedroom which was fine but room was at the end of the hallway which was also okay if not the noise that I was hearing whole night and couldn't get enough rest.

Staff was very polite and accommodating. Room was beautiful.

Room service didn't show as requested. I was charged different rates for different days.

It was close to the strip, most of the staff were friendly.

The lady who checked us in the first time was very unfriendly and our mattress was very saggy in the middle.

Amazing and nice service. Very good location! Nice coffe place on the 1st floor of the hotel, and the fact that room has blackout curtains is a huge plus!

Our room number was bery dirty - we've found someone's unfinished chocolate-waffle bar in a trunk, then th speaker was broken and barely standing. To use the fridge in a 100F temperature for your own botlted water you have to pay 70 dollars. I don't mind high prices at the bar, but haven't a possibility to place a water IN A DESERT for free is totally wrong. There was no hot water in the shower, ve'we had to wash very fast, because temperature was barely warm - and after you coming home from 60F casino, it's a nice to have a possibility to take a hot shower. But I liked the bourlesque-style of interior, bedding was good as well, hotel team was very nice and friendly as well!

The vanity area

Bad lighting...not spacious..

It was a good location

The mirror is 2 way and embarrassed my partner in front of my family