Hotel Ritz-Carlton, Kuala Lumpur

My stay at this hotel was excellent. The value for money was great, the location was convenient, close to the mall, and the staff were friendly and helpful. The cleanliness and services provided were up to the mark. I highly recommend this hotel for families

The perfect hotel

Location

Thank you for memorable moment

Everything is incredible !!

The room was very spacious and comfortable. Shower was hot and good and enjoyed the breakfast and dinner that came with the room. Aircond was cold and shower was hot. Staff were very polite and helpful and loved it when they addressed me by my name. Liked the complimentary cakes which was very delicious. The wifi in the room was a bit slow, hope that it will be improved on in the future.

-Very Near to Bukit Bintang City Center.A lot of shops and stores. SUPERB Location. -Staff are so courteous and very hospitable. -Good and comfortable room

-The water in the bathroom is color yellow and is rusty. -Our room is at the end of the corridor,The AC there is not as cold as what we expected. -Also, the Wifi has a spot that cannot reach you like the bed area.

We had an apartment that was very big and comfortable. The hotel had a great breakfast and we went to the chinese restaurant in the hotel and had a fabulous meal.

Everything was great

Great decor, well maintained and exclusive.

Fantastic staff, excellent location and the hotel is very good at the Ritz Carlton level.

Room: Spacious, comfy beds Check In: Staff is courteous, and efficient Swimming Pool: Love that there is a separate pool for adults only Lift: Always have at least one at G floor so less waiting time

Bathtub: The water came out yellowish; not sure if this is a special thing or if there is something wrong with the water Swimming Pool Cleaners: There were 2 who spent a long time sweeping / mopping / cleaning the pool while we were there but don't see that much of dirt Swimming pool tiles: Too slippery when wet Customer service online: I have sent 3 messages prior to check in and none of it were replied so it was disappointing

The 2-bedroom suite was very spacious !

good location very welcoming

dont think anything could have been improved

Location was great, easy access to many things around the city

The mattress are too firm, need to be more soft

Absolutely beautiful

Cosy & friendly staff

Food is good but not very fantastic

Everything. Was perfect, well kept and always clean. Smelt amazing in every room.

Nothing

It has a jacuzzi and steamroom and sauna. Food was great and service was really good.

There were broken tiles in the jacuzzi that need some maintenance.

Close to major shopping mall

First room was a free upgrade for. Booking com however it’s blocked view. My husband is claustrophobic so we end up changing to different room which is smaller though . Breakfast was mediocre wish it had more varieties and wish they have change of menu daily . We end up eating breakfast outside cus we too sick of the same menu.

The bathroom lareg towels were very ordinary and below standard for this hotel

Loved the hotel, rooms, food, and staff

We stayed in the 3 bedroom suite, and the rooms were very large and comfortable, location was good. It was very close to Pavillion one of the largest shopping malls.

We requested a non- smoking room, but the first room given had an unpleasant smell of smoke throughout which triggered an asthma attack from one of my children. Luckily they swapped us to another room, but unfortunately , one of the bedrooms still had a mild whiff of smoke.

Everything was great- room very nice, firm bed, bath salts, shoe cleaning, butler service and staff customer centricity - especially freshly made apple and ginger juice at breakfast

Nothing we didn’t like

The staff were all very friendly and go out of their way to help you. We had a 3 bedder suite and it was spacious for our family with young kids. It’s an easy walk to the pavilion shopping centre and also KLCC and beryjaya.

Our rooms were little dated.

Everything about this hotel is wow. Location , rooms , breakfast and the pool area is out of this world. Very tropical.

Room size was BIG and comfortable. Our stay was exceptional.

Carpets of the rooms seems to be old and outdated.

Absolutely loved our stay! The hotel is beautiful, in a fantastic location connected to the mall(the pavilion) and close to everything. The breakfast was outstanding, and the staff went above and beyond to make us feel special, even decorating our room and serving dessert every night. Truly a memorable experience!

The swimming pools. Great breakfast buffet

We stayed 2 nights in a standard room then moved to a 3 bed apart when our kids joined us. The apartment was a stand out. So much room, 3 full bathrooms plus extra shower and 2 extra toilets. The std room and apartment were comfortable and clean. The staff were very friendly and attentive. The location was also great in close proximity to Pavilion shopping centre and lots of other restaurants.

Nothing really. Only minor feedback related to a Wheelchair we borrowed for our father in law. It was very old and the rubber wheels came off on multiple occasions. Fortunately this did not result in any incidents.

Room is spacious, comfortable bed, complete facilities, friendly staff, clean room, good location. All good.

A great stay- a beautiful hotel. Staff excelled at service- nothing was too much trouble- we were well looked after

Great experience in a such luxurious hotel! Loved the fanciness of it!

I had trouble of getting a simple invoice because I paid via booking and all staff was getting rid of responsibility of issuing me an invoice. I had to do 8 calls between booking.com customer service and the management of the hotel in order to get a simple invoice. I guess I am not the only one booking their hotel via booking Also, the hotel looks very nice, but I am wondering how they could put slippery pavers all around, so only by walking you can easily fall down, which happened to me. I mean, Malaysia has rainy seasons, so the hotel should consider making smarter architecture decisions.

- spacious and comfortable - clean - many toilets and bathrooms. so there isn't a rush for family members to use the bathrooms.

nil. perfect

Location of the property is close to a lot of shopping mall. The 2 bedroom suite was a great size for a family of 4. The staff has great customer service and very knowledgeable.

It is slight outdated but it well maintain. The bed was quite worn. The room we had the main bed sunk and made sleeping uncomfortable.

The room was very comfortable for family of 5. Very spacious and there's always space for everyone.

The noise from the traffic in the early morning.

The staff especially the concierge Felix were exceptional The hotel itself is grand, regal, beautifully fitted

Impossible to contact the hotel reservations team. Rang and emailed the hotel several times before our visit and no response (emails bounced back). Extremely frustrating.

Clean & spacious room, the breakfast was good, walking distance to Pavillion.

A bit crowded upon arrival in front of the lobby. And no pool for smaller kids.

Friendly, polite staff, comfortable beddings, location and accesibility to amenities.

Food and choice were good

Location was perfect for walking but lot of traffic for in/out.

Journey from Lobby to room was quite a walk. You have to take a escalator to catch a lift which is not easy with baby stroller.

Extremely welcoming! Comfortable bed and I love the whole vibe and great location.

We did a 2 bedroom suite and the space was great! They didn't mention that it had an office which is where we ended putting the kid's crib instead of the 2nd bedroom. The staff at the hotel was great and always helpful especially when taking cabs and loading up the kids and stroller. Location was fantastic and it was easy to walk to Jin Bukit Bintang walking through the JW Marriott and The Starhill shops that are connected.

The 2 bedroom suite is in need of a refresh. The carpet and sofas are showing their age and the repair work done on the unit does not look the best for a place with the Ritz Carlton name - they used a lot of caulk for the repairs on the windows, base boards, and bathrooms. Kitchen could also use more plates, glasses and utensils.

Excellent comfortable hotel, with relaxed and friendly staff who were very attentive. Very nice room, well maintained with helpful housekeeping team. Super comfortable bed! Loved the in-room dining and breakfast was very nice. Well located, with plenty of shopping and food options easy walking distance.

Can’t think of anything!

Room size and comfort were great Would like to have face towels in bathrooms and a kitchen towel in kitchen It would have be nice to have some welcome drinks or fruit basket - that would have been appreciated Should have umbrella in room esp in December Does hotel have shuttle to Pavillion?

Extremely stylish. Staff was wonderful.

Bed a tad hard

Everything; service, facilities, room, location. The best was Mr. Müller from the concierge desk, he was of great help to us

The food quality was sub standard, especially in-room dining

Sumptuous decor and flawless service

The Ritz-Carlton has an elegant and chic charm, making it a lovely venue for weddings or events. We visited with our 2-year-old, and while the hotel is stunning, it wasn’t the best fit for a family with a small child. We had to sit in the lounge during the high tea sessions, which is totally understandable. The kids' room was also quite small. The pool was freezing cold, and when we asked the staff for a pool heater, they informed us that they didn’t have one and that this is how it is. We’ve traveled quite a bit and were surprised to hear such a response from a top-tier hotel. We hope this will be addressed in the future.

Premium and comfortable

The room is over expectation at the first impression, everything is clean and well organized. Huge area to hang out and location is great, walking distance to shopping mall and eatery and there is MRT station nearby.

Kitchen could have more equipment since provided with full functional kitchen for 3 room suite. It is ok for short stay, not so great with long stay. It would be great to include breakfast with the suite.