The Ritz-Carlton, Kuala Lumpur

excellent location opposite the pavilion large shopping mall with excellent top quality restaurants and brand shopping. very clean hotel we stayed in the three bedroom apartment which was an excellent size very spacious

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Very attentive and friendly staff. Room was spacious and very clean.

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The room - very luxurious!

Everything was good

The two bedroom suite was the perfect setting for an intimate CNY prelude get together with friends.
The full size kitchen was a bonus, along with the study meant space was not an issue. Staff were helpful with the set up providing extra cutlery and tablewares for the evening soiree.

A bit dated but well maintained.

Room was luxurious and spacious.

Hotel pool facilities let the property down, one of the two pools was closed for maintenance and the other was shaded and not inviting at all. The hotel staff did offer the opportunity to use the neighbouring J W Marriott pool which was better, but not something you'd expect to have to do at a Ritz-Carlton.

Excellent hospitality. Room was great - clean and spacious.

Booked thru booking dot com - sent messages but did not receive any response. However the counter staff made up for everything in person.

Breakfast was awesome and there was a variety of food to choose from

The bed was a bit uncomfortable

Clean, classy and very nice room

One staff in particular wasn’t very friendly during the afternoon tea, but everyone else was very nice

Apartment was very big and clean
Was closer to shopping malls and nice restaurants

Room is spacious. Good location.

Pillow is not that good.

Nice room, good location.

Communal areas felt quite cold.

The place was beautiful and very respectful staffs

The breakfast would be improved in my point of view.

Everything! Like all Ritz Carlton, this hotel is amazing on all levels. The room, the staff, the customer service, etc.

Nothing. Literally nothing

Very good location. We were upgraded to a suite. Very helpful staff, great breakfast with a lot of choices.

The apartment was so spacious- it was bigger than my home. Large rooms and even a kitchen/ study / dining area etc
Location was the best. Right in the heart of the city and shops.
Gym and spa was so clean and equipped .
The staff were super friendly and attentive.
They were able to accommodate our early checkin which made it so easy after an early morning flight.
The food was delicious.

Would have been nice to have a washing machine .

Wow highly recommended! Exceptional service, beautiful room and facilities. Excellent location. The staff were so friendly, warm, helpful and professional. Our room, particularly the marble bathroom was so stunning.

Club facilities very good

Good location close to Pavillion shopping mall in Bukit Bintang. Clean, well appointed suite with all expected amenities. Very helpful and professional staff at all levels. Reasonable rates.

Both club lounge and general breakfast restaurant busy, very casual and not relaxing. Lots of people with privileges, including many families with small children. Atmosphere of a hospital cafeteria at lunch time. Dress code of any kind not clearly defined or enforced.

Attention to detail is thorough. An expentional 5 star experience - a true hotel. All the nuances you crave are given without asking. Nothing is too much for R.C K.L. The staff exceeded expectation - vibrant & always making sure you feel special. Thank you for making our stay truly memborable. Matthew & Ernest 💕

Gets busy in Club lounge at dinner in peak times. People eat in the foyer when they cant wait for a table. Looks grisley & unpleasant to see. People slopping food on lounges that are not made for eating at.

Amazing location, Excellent Service, Subtle luxury

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The personnel were very welcoming and the cleanliness

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twin room was huge lots of space very comfortable bed mattress was perfect on the hard side which is what i like.Universal sockets make it very convenient to connect .Large bathroom with all amenities of a 5 star hotel.Set up of the jacuzzi steam bath and sauna was the best I have seen and experience including the swimming pool.Location is so close to Pavillion Mall
Fahrenheit88 and mny choice of eateries along bukit bintang.

the deposit which was not mentioned at the time of booking

Cleanliness unreal, everything just spotless.
Start, lovely , so helpful and thoughtful regarding your stay they genuinely want you to have the best time.

Was slightly disappointed I wasn’t informed about the main pool being shut for the whole time I was staying at the ritz.