Wentzl Hotel, Kraków

Friendly and very helpful staff. Very pleased to be able to get into the room early. The view from the room was beautiful. The breakfast was very good. The hotel was exceptionally clean.

It was noisy at night from the square.

Loved the traditional decor and that it was overlooking the main square. The large spacious rooms and our grand 4 poster bed.

The bedding and towels could do with updating even though they were clean I felt they were old and had small wear holes. We have stayed now 3 times and this time the breakfast was not as special as before.

Brilliant central location in the main square. Worth it alone for this but the hotel was also very comfortable and good value.

Breakfast was limited enough

Location was amazing Our room on the 4th floor with a balcony overlooking the square - amazing So was early check in as we arrived on an early flight Much appreciated to hear our room was ready ahead of formal check in time

Loved everything

Thr hotel was easy to find, located right in the square. We thought it was a little noisy on Saturday night, but we knew what to expect.the room was on the front of the hotel.staff were lovely, very helpful

A little noisy on a Saturday night.

Perfect location, the room was really big and had amazing views of the Old Town Square. Staff were helpful and the breakfast had a good selection of food.

N/A it was all great!

Comfortable room with good amenities, helpful staff, great location right on the main square

No common areas or bar. The first floor restaurant seemed to be permanently closed.

Thought breakfast was lovely staff very friendly. Location amazing.

Nothing everything met for you.

The location is superb with a fantastic view of the square. The breakfast choice was very good. There was scrambled egg or omelette to order and sausages, hash browns and bacon on offer amongst a wider continental selection. Staff very helpful organising our transfers. Extremely good value for what you get for the hotel overall.

Great location, amazing views of the Market Square

An absolute gem! From start to finish... we would definitely return again. A*

Great location. Comfy beds. Staff were brilliant. Loved it

Nothing

Perfect location and view over the square

Amazing location right on the square, and very handy for the attractions. The room was nicely decorated, and individual. Staff on front desk were helpful and attentive. We had an early trip to Auschwitz so missed breakfast, but were able to get a picnic bag, which had plenty of food for breakfast and lunch.

I think it's best to request a room with a view of the square when you book. We booked a deluxe room, and were given room 36, which didn't have a view, but were offered to 'downgraded' to a standard room with a view, although with no reduction in the price, which was disappointing. We were told we must have booked late so didn't get allocated a room overlooking the square, but this was not the case. The breakfast had a reasonable selection, with 3 freshly cooked options which were the same each day, but the buffet breakfast seemed to be sat out for a while and not regularly refreshed, so looked a little 'wilted' later in the morning.

Perfect location on Old Town Square. We loved our stay.

Central position.

Everything was good. A bar for a late night drink would have been nice.

Character amazing view from the room

Nothing everything was great

Fabulous location

None

Amazing staff and great location.

Location couldn’t have been better! Room was lovely, clean and stylish and we have an amazing view Staff were friendly

Amazing view over the square from small private balcony. Historic building. Perfect location.

Room a bit dated, could use a freshening up. Small breakfast selection.

Location and style

Nothing

Amazing location

Modern yet charming

Clean, very helpful and friendly staff, positioned in a perfect location.

Nothing

The location of the hotel on the main square in Krakow is perfect for sightseeing. My bedroom (double room for single occupancy) on the second floor had a grand view of the Cloth Hall, St Mary's church, the Christmas market, and the wonderfully decorated Christmas tree in the middle of the square - arguably the best view in Krakow. Despite its central location, the hotel is not noisy as it is adequately sound-proofed with double-glazed windows. Inside, the hotel is characterful, harking back to a more genteel age. My bedroom was enormous with high ceilings, beams and wood panelling. The bed was canopied and set on a platform - I felt like a queen sleeping in it! The bathroom was modern and fitted with a rain shower and a hand-held showerhead. Dressing gowns and slippers are provided along with brilliant white fluffy towels. I loved having a Nespresso capsule machine in the room - nice coffee to wake up to every morning. There was also a useful small fridge. We didn't have breakfast in the hotel. Instead, we went to Cafe Wentzl (next door to the hotel) which serves excellent breakfast, coffee and cakes.

Just some minor points: The hotel restaurant was being redecorated during our stay, so we didn't get to try it, which was a shame, but not a disaster, as the main square is full of excellent restaurants and cafes. The reception area was bijou small.

Love it. Location on plaza.

My first room was sparse. Bed had corners jutting out and I gashed my leg on it. Should be padded or rounded Room 41

Breakfast was okay but not anything to rave about. The entire staff were professional and helpful. They took care of any requests we had and did so in a very friendly manner.

Breakfast lacked choices and was too expensive.

Wonderful location, right on the square and great for exploring the city. Loved our bedroom, huge! Massive bed and lovely view of the square.

Breakfast was disappointing

Excellent, the crepes were fantastic

Nothing to complain about

The stuff was amazing

The decor was a bit outdated, and there was a smell in the room coming from the kitchen.

We were right on the square just a short walk to the Christmas markets and loads of shops and restaurants

Couldn’t fault anything the hotel was perfect

Property, excellent front desk staff

Location on the plaza’s

Hotel was ideally located in the square. Very comfortable and clean. Very helpful staff Especially the front desk members

Nothing.

Location was excellent right on the square . Staff were excellent very helpful& friendly.

We had room 24 which was lovely .But ,bathroom was quite smell as the WC was a sani flow !

We have stayed at Wentzl many times and have always enjoyed our stay its location is excellent for walking to all the interesting places to see, restaurants, and shopping.

Great location in the centre of Krakow square. Staff very welcoming, room comfortable, would happily stay again and recommend to friends

excellent location on the awesome old square

The location was fantastic, right on the square. I loved the charm of the hotel. The staff were incredibly helpful and friendly. I arrived at the hotel after midnight due to flight being delayed. I was met by staff. The restaurant was great. Food was good. Great restaurants surrounding the hotel. Very easy to walk to other attractions. I absolutely loved this hotel. As a person who didn't speak the language I felt very welcome at the hotel and very safe. I was well looked after and highly recommend this hotel.

Everything was fantastic.

The TV was tricky to get to work

Location

Nothing

Excellent location, couldn't be in a better place. Breakfast is more than sufficient with enough choice for everyone

Nothing!

The personal were beyond all expectations. Exceedingly helpful and polite. This was not the first time that we stayed at your hotel and it will not be the last .your breakfast is surpurb.

My only complaint was the weather.

Great location and a very friendly professional team

Nothing

Good Location, nice room with view and very friendly staff

The location is excellent, breakfast is for "8", interior is worn out, but bath room was clean this is good

The location is amazing. The view is outstanding. The room looks clean and well kept.

Keep dry coffee mate next to the coffee.

Location. View of square was fantastic. Breakfast. Comfortable bed.

Room did not match the 16 various photos advertised. Great view but room 45 was not deluxe double standard, but more a double room. Room 45 had a moisture leak in the slanted ceiling that should have been an easy repair. Salt mine and Auschwitz tours booked through seemed fairly pricey ($90/person per tour). Hotel-taxi to airport was almost $40.

My second stay at Wentzl. Gorgeous hotel, best location and the staff are exceptional. Helpful, friendly, nothing was too much. Would highly recommend this hotel. Thank you all at Wentzl for making our stay so comfortable and easy.

Cannot put anything in this section. Lovely hotel but the staff make it exceptional.

Breakfast very good Good location

Pedestrian area made luggage difficult

We had a view over the Main Square

The walls, windows and plumbing were not soundproof