Expert reviews
“Rightfully considered one of the finest lodgings in all Poland, this sumptuous 200-year-old landmark comprises 18 opulent guest rooms, many overlooking the main square. Dark woods, richly colored rugs, and parquet floors feature throughout.”
What guests liked
- Central location
- Boutique style
- Friendly staff
- Free Wifi
All you need to know
Immerse yourself in Kraków’s rich history at Hotel Wentzl, an exquisite 15th-century hotel perched on the city’s magnificent Main Market Square. From your elegantly appointed room, gaze out centuries-old windows at the breathtaking panorama of the Old Town while enjoying modern luxuries like complimentary Wi-Fi.
Step outside and find yourself in the heart of medieval Kraków, with the soaring spires of St. Mary’s Basilica practically at your doorstep. The majestic Wawel Castle and convenient Kraków Główny Railway Station are just a leisurely 10-minute stroll away.
Each room tells its own story through sophisticated décor while pampering guests with contemporary comforts – from climate control to satellite TV. Your room comes complete with a well-stocked mini-bar and tea and coffee station.
Crown your stay with a meal at the hotel’s renowned Wentzl Restaurant, a culinary institution since the 18th century. Here, masterful European cuisine is served amid an enchanting gallery of works by Poland’s finest artists, creating an unforgettable dining experience that bridges past and present.
Hotel deals & lowest price guarantee
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Location
Recent guest reviews
27 February 2025
An absolute gem!
An absolute gem! From start to finish... we would definitely return again. A*
25 February 2025
It was brilliant!
Great location. Comfy beds. Staff were brilliant. Loved it
Nothing
25 February 2025
Warm, comfortable and great location
Perfect location and view over the square
23 February 2025
Excellent location
Amazing location right on the square, and very handy for the attractions. The room was nicely decorated, and individual. Staff on front desk were helpful and attentive. We had an early trip to Auschwitz so missed breakfast, but were able to get a picnic bag, which had plenty of food for breakfast and lunch.
I think it's best to request a room with a view of the square when you book. We booked a deluxe room, and were given room 36, which didn't have a view, but were offered to 'downgraded' to a standard room with a view, although with no reduction in the price, which was disappointing. We were told we must have booked late so didn't get allocated a room overlooking the square, but this was not the case. The breakfast had a reasonable selection, with 3 freshly cooked options which were the same each day, but the buffet breakfast seemed to be sat out for a while and not regularly refreshed, so looked a little 'wilted' later in the morning.
20 February 2025
Fabulous service and a wonderful location.
Perfect location on Old Town Square. We loved our stay.
10 February 2025
Warm and comfortable room. Everything worked well. Towel gowns and slippers were a nice touch.
Central position.
Everything was good. A bar for a late night drink would have been nice.
8 February 2025
Friendly comfy good breakfast and great room with a view . Staff were super helpful
Character amazing view from the room
Nothing everything was great
28 January 2025
Everything and more
Fabulous location
None
13 January 2025
Exceptional
Amazing staff and great location.
6 January 2025
Very good
Location couldn’t have been better! Room was lovely, clean and stylish and we have an amazing view Staff were friendly
5 January 2025
Would stay again for view and location.
Amazing view over the square from small private balcony. Historic building. Perfect location.
Room a bit dated, could use a freshening up. Small breakfast selection.
4 January 2025
Perfect location
Location and style
Nothing
4 January 2025
Fantastic location perfect place to see this beautiful city
Amazing location
Modern yet charming
31 December 2024
Definitely return amazing hotel.
Clean, very helpful and friendly staff, positioned in a perfect location.
Nothing
30 December 2024
Wonderful run-up to Christmas in magical Krakow
The location of the hotel on the main square in Krakow is perfect for sightseeing. My bedroom (double room for single occupancy) on the second floor had a grand view of the Cloth Hall, St Mary's church, the Christmas market, and the wonderfully decorated Christmas tree in the middle of the square - arguably the best view in Krakow. Despite its central location, the hotel is not noisy as it is adequately sound-proofed with double-glazed windows. Inside, the hotel is characterful, harking back to a more genteel age. My bedroom was enormous with high ceilings, beams and wood panelling. The bed was canopied and set on a platform - I felt like a queen sleeping in it! The bathroom was modern and fitted with a rain shower and a hand-held showerhead. Dressing gowns and slippers are provided along with brilliant white fluffy towels. I loved having a Nespresso capsule machine in the room - nice coffee to wake up to every morning. There was also a useful small fridge. We didn't have breakfast in the hotel. Instead, we went to Cafe Wentzl (next door to the hotel) which serves excellent breakfast, coffee and cakes.
Just some minor points: The hotel restaurant was being redecorated during our stay, so we didn't get to try it, which was a shame, but not a disaster, as the main square is full of excellent restaurants and cafes. The reception area was bijou small.
28 December 2024
Got the rlegant room last night
Love it. Location on plaza.
My first room was sparse. Bed had corners jutting out and I gashed my leg on it. Should be padded or rounded Room 41
23 December 2024
The spectacular view of the market offsets any small noises from it.
Breakfast was okay but not anything to rave about. The entire staff were professional and helpful. They took care of any requests we had and did so in a very friendly manner.
Breakfast lacked choices and was too expensive.
22 December 2024
Wonderful!
Wonderful location, right on the square and great for exploring the city. Loved our bedroom, huge! Massive bed and lovely view of the square.
Breakfast was disappointing
21 December 2024
Location location location. This place sure checks that box
Excellent, the crepes were fantastic
Nothing to complain about
19 December 2024
Fabulous
The stuff was amazing
The decor was a bit outdated, and there was a smell in the room coming from the kitchen.
13 December 2024
Really enjoyed our stay the staff were amazing and so helpful from start to finish we will definitely be back again soon
We were right on the square just a short walk to the Christmas markets and loads of shops and restaurants
Couldn’t fault anything the hotel was perfect
13 December 2024
Exceptional
Property, excellent front desk staff
Location on the plaza’s
13 December 2024
Fantastic few days away in a very special place. We will definitely be back.
Hotel was ideally located in the square. Very comfortable and clean. Very helpful staff Especially the front desk members
Nothing.
10 December 2024
Wonderful stay
Location was excellent right on the square . Staff were excellent very helpful& friendly.
We had room 24 which was lovely .But ,bathroom was quite smell as the WC was a sani flow !
7 December 2024
Fabulous
We have stayed at Wentzl many times and have always enjoyed our stay its location is excellent for walking to all the interesting places to see, restaurants, and shopping.
1 December 2024
Exceptional
Great location in the centre of Krakow square. Staff very welcoming, room comfortable, would happily stay again and recommend to friends
20 November 2024
fantastic location in Krakow
excellent location on the awesome old square
16 November 2024
Fantastic, five star
The location was fantastic, right on the square. I loved the charm of the hotel. The staff were incredibly helpful and friendly. I arrived at the hotel after midnight due to flight being delayed. I was met by staff. The restaurant was great. Food was good. Great restaurants surrounding the hotel. Very easy to walk to other attractions. I absolutely loved this hotel. As a person who didn't speak the language I felt very welcome at the hotel and very safe. I was well looked after and highly recommend this hotel.
Everything was fantastic.
9 November 2024
Wonderful
The TV was tricky to get to work
8 November 2024
Very good
Location
Nothing
8 November 2024
Brilliant hotel, amazing location staff were extremely friendly and helpful
Excellent location, couldn't be in a better place. Breakfast is more than sufficient with enough choice for everyone
Nothing!
8 November 2024
Elegant and magnificent hotel with warm Polish culture and Cusine !
The personal were beyond all expectations. Exceedingly helpful and polite. This was not the first time that we stayed at your hotel and it will not be the last .your breakfast is surpurb.
My only complaint was the weather.
2 November 2024
Amazing stay
Great location and a very friendly professional team
Nothing
24 October 2024
Fabulous
Good Location, nice room with view and very friendly staff
22 October 2024
For location hotel is the best one from all perspective, airport, train station, the heart of Krakow
The location is excellent, breakfast is for "8", interior is worn out, but bath room was clean this is good
14 October 2024
This is our home away from home in Cracow.
The location is amazing. The view is outstanding. The room looks clean and well kept.
Keep dry coffee mate next to the coffee.
13 October 2024
Fabulous
Location. View of square was fantastic. Breakfast. Comfortable bed.
Room did not match the 16 various photos advertised. Great view but room 45 was not deluxe double standard, but more a double room. Room 45 had a moisture leak in the slanted ceiling that should have been an easy repair. Salt mine and Auschwitz tours booked through seemed fairly pricey ($90/person per tour). Hotel-taxi to airport was almost $40.
5 October 2024
Hotel Wentzl - exceptional in every way.
My second stay at Wentzl. Gorgeous hotel, best location and the staff are exceptional. Helpful, friendly, nothing was too much. Would highly recommend this hotel. Thank you all at Wentzl for making our stay so comfortable and easy.
Cannot put anything in this section. Lovely hotel but the staff make it exceptional.
30 September 2024
Great location
Breakfast very good Good location
Pedestrian area made luggage difficult
30 September 2024
Fabulous
We had a view over the Main Square
The walls, windows and plumbing were not soundproof
29 September 2024
Best place to stay in old town Krakow
Perfect location on the square in Krakow. Staff was helpful, breakfast was great.
26 September 2024
The Hotel was helpful in booking transportation needs or site seeing tours. The room was excellent and the location on t
We had a beautiful room (41) which overlooked the Main Square…it was perfect
26 September 2024
Exceptional
Looking out onto the square was a delight. All staff were pleasant and respectful.
I had to leave ;-)
25 September 2024
Exceptional
Beautiful historic location
16 September 2024
Exceptional
Amazing location an rooms had abit of luxury which you wouldn’t have expected for the price!!
15 September 2024
Fabulous
If you're looking for the best view of Kraków's Main Square (Rynek Główny), I strongly recommend to make a reservation in Hotel Wentzl. The location is excellent, and although the square is busy until late night, the room itself was fairly quiet. The room is spacious, and has everything you need even for a longer stay, including a very comfortable bed. Staff was friendly, and breakfast fine.
Just a minor subjective note: The furniture and design of the interior is a strange mix of old and new. It seems as if the owners are unsure whether they prefer modern or traditional old interiors. However, this does not diminish the overall comfort offered by this hotel.
15 September 2024
Absolutely Fabulous
Excellent location Excellent hotel
Nothing
14 September 2024
Super stay and I’d definitely recommend the hotel
Room was beautiful, excellent central location and yet room was very quiet with little or no external noise. Breakfast was delicious, both occasions.
Hotel collection from the airport didn’t Happen, until we called the hotel and waited about 10 mins
12 September 2024
Excellent
Everything was excellent
Hotel facilities
Food & Drink
- - Restaurant
Services
- - 24-hour front desk
- - Express check-in/check-out
- - Tour desk
- - Fax/photocopying
- - Luggage storage
- - Airport shuttle (additional charge)
- - Daily housekeeping
General
- - Non-smoking rooms
- - Lift
- - Safety deposit box
- - Heating
- - Non-smoking throughout
- - Air conditioning
Activities
- - Massage (additional charge)
- - Cycling
Miscellaneous
- - Security alarm
- - Smoke alarms
- - Fire extinguishers
Reception services
- - Invoice provided
2 March 2025
Great location, amazing views over the square