Hotel Stary, Kraków

Grate location, awesome SPA

The swimming pool and spa were lovely. Had a fantastic massage with Susanna

Everything was perfect

Lovely clean property. Staff were all friendly.

The location was fabulous just steps from the main square and easy to walk everywhere.

The pool, which was fabulous, would be slightly better if it was warmer. Still very cool though.

Amazing pool and facilities. Perfect location

Location couldn't have been better. Literally a stones throw from the old town centre. Room was huge, roughly twice what you'd expect from a 5 star hotel in the UK and at half the price too kinda blows your mind really. The decor is a really nice mix of very old architecture blended with a modern sort of industrial style, it works really nicely with a consistent design throughout the hotel - like the furnihings and doors are all this lovely distressed wood style for example. It might sound weird but the room just smelled nice too, in the way where you just automatically breath in and go 'Oh it smells so nice in here' every time you get back. Staff were friendly and helpful. Entire hotel was absolutely spotless so obviously very well kept. Spa is included in the room price and was really nice, with a steam room and sauna and a decent sized pool for once - been to a few other hotels in Krakow with pools not much larger than a bath so it was nice to get one you can actually swim in. It was really nice we went every night after dinner for a swim. Real candles kept lit at all times around the pool and in the salt room were a really lovely touch and just made it even more relaxing. Food was excellent, recommend trying the resteraunt at least once which is pricy but very high end and worth it for a treat. An impressive selection of wine too but unfortunately the wife is up the duff so couldn't sample that like we normally would. Breakfast was great, great choice of cheese and cold meats, basically everything you could ask for with a contintental breakfast. You can order thigns like eggs florentine and that sort of thing too. Obivously when travelling from the UK you inevitably miss having the option for a full English breakfast but that's to be expected.

Very hard to pick a fault here. The only 2 issues we ran into were (and we're really reaching here to just find something to put in this box) somebody left an apple core on the floor in the spa and it was there for a good 2 hours so I suppose they could have a walk around in the spa a bit more often to spot things like that, because there's always going to be some dirty bugger who doesn't know how to use a bin sadly. That said, it was literally the only thing out of place so it's very nit picky! The other thing is when we woke up at 3am to get our early flight (urgh not fun) we had the strangest issue in the bathroom, in that there was no cold water. When my wife shouted the cold water was broken I first thought she was just being a bit of div still half asleep, or perhaps the mixer valve had failed on just one tap - until I tested all all taps and the bog which flushed with red hot water much to my amusement. Eventually got it running cold again. I suspect theres a very long run of cold pipe right up against a very hot pipe with no inuslation combined with the fact it was 3am so nobody was using any water at the time so it had time to heat up. Again this was a minor inconvenince that only really wasted 5 minutes of time so just nit picking for the sake of balance on this review to be honest.

There was only one problem,which fortunately did not turn out to be violent or harming to myself and my wife,but on our first evening having only been in the hotel for an hour a situation occurred which frightened my wife and was very worrying for myself.A very drunk or drug fuelled very large man,who did not seem to speak English forced his way into our room very much shocking my wife and concerning myself.I managed to calm him and persuade him to leave our room but I had to accompany him in the lift alone with him down to reception- 6 floors alone with an intoxicated and very large man who could have possibly turned violent or aggressive Fortunately I got down to reception safely and the hotel staff took charge.However I was sat on the balcony of my room a few hours later,from where I could see the lifts,and the same gentleman appeared out of the lift.On this occasion 2 members of staff appeared and escorted him downstairs.My wife and I spent the rest of the night worried and concerned that this gentleman would again try to gain access to our room.

Excellent location just steps from the main square

Great stay, wonderful facilities, helpful staff

Nothing

Great location near the square

Very querky

Hotel looked lovely and the decoration was very nice

Nothing

Design , location , beds

Bathroom , towels , toiletries

Excellent facilities, staff and location. Highly recommend.

The hotel location building and staff were all excellent. It's a gorgeous place with lovely rooms.

The rooms don't have tea and coffee making facilities and worse, it wasn't possible to buy tea and coffee from room service without paying for the whole breakfast I've never stayed in a 5 star hotel where this is the case. In fact much cheaper hotels have coffee facilities in them it is a bizarre oversight and a real downer on an otherwise excellent hotel.

It was stunning. Very comfortable, good rooms, lovely bathroom.

I liked everything.

Fab location in the centre of Krakow - massive rooms, excellent bathroom and the spa was v good

The curtains could have been darker to block more light

Great location and lovely facilities. The rooms were lovely and large.

Could use a makeup mirror

Staff were superb, location couldn’t have been better and facilities fantastic

Nothing

Everything from the junior suite (amazing room) down to the swimming pool area so peaceful and quiet would definitely come back again

Nothing only thing if I had to say the pillows could have been better

The room was amazing and beautifully decorated. All employees were very friendly and helpful. Loved the pool and sauna. Perfect location with everything walkable.

The pool is the best. But also the decorations everywhere in the hotel.

Hot in the room. Airconditioning doesn't seem to work

Amazing location. Lovely bar areas and spacious clean room. Also lovely spa

The bed was very low to the ground and pillows were uncomfortable

Beautiful hotel, incredibly close to the old town square.

Nothing

Stunning hotel with fantastic spa

Amazing location. Attentive and friendly staff. Large, clean rooms.

Would have liked tea and coffee making facilities in the room

The bad was not comfortable

Very good located. Good breakfast

Room was a bit cold

The whole trip went well

nothing

Beautiful

Nothing

Beautiful spa, spacious rooms, amazing restaurant, excellent staff

Amazing hotel decor and helpful, friendly staff, excellent restaurant and overall great property. Would visit again.

A beautiful and historic hotel in an Incredible location. Breakfast was very good and the breakfast area was great. The spa area was one of the best I've experienced, with the salt room and large sauna/steam room area. swimming pool is very romantic. Just stay here, trust me.

Nothing

Location. Large rooms. Helpful staff.

We would have liked to see more of a lounge area in reception. More comfortable furniture for relaxing with a drink.

Luxurious feel and great location

N/A

Staff, location and design of the lobby.

The bathroom planning makes no sense (the toilet is right after the door and in the way of the shower, and the mirror is very tiny). Also, there are no lights in the balcony, no electricity plugs next to the bed and the window curtains are very ugly and cheap looking (shiny silver and red, as if from a costume shop). The breakfast had no mango, orange, melon, strawberry, watermelon, papaya, etc. Just basic apples and pears.

The location is brilliant, just a few steps to the main square, The room was very big, beds very comfy, bathrooms luxurious, breakfast delicious and vey plentiful. they also let us make up lunch boxes from the breakfast buffet as we were on trips for both days.

Nothing!

Exceptional. It couldn’t be any better!

all was good. spa is excellent. staff were amazing

gym could have been a little more equipped and breakfast could have been a little bit better

Location close to the main square and restaurant's. The spar was excellent 👌

Nothing

The room and the interior is lovely.

The breakfast is quite expensive based on the options it has. The shower's design is beautiful but inefficient; water sprays all over the bathroom floor. So it is important to be careful when getting out.

Great location and facilities

Nothing

Incredible room, incredible location and great facilities. The staff were wonderful as well. Would highly recommend

Location is just off the main square, so very easy to find and to base yourself for your visit. IT felt very secure and safe. Breakfast was the best - a huge and vareid buffet of good quality options, with a hot cooked offering as well. The kitchen were very attentive with our requests. The junior staff were excellent, it seemed like they really enjoyed interacting with guests. The spa was a lovely experience and very tastefully done. The gym is clean and well thought out, and my masseur was masterful. Our rooms were both upgraded which was extremely generous and completely blew us away. Everywhere around the hotel smelled really lovely. Little chocolates provided and even a candle for my sister to blow out on her birthday.

Senior manager was a little distracted/gruff when my sister checked-in, not a great first impression for her. It would be lovely to have a cosy place to relax - so much on the website is made of the design of the place, perhaps some more comfy areas would make it a 10/10 for me.

The most beautiful hotel I’ve seen. I got early check in and late check out. Toiletries in the bathroom smell like heaven. Location is amazing. Staff are very friendly.

This hotel is perfection.

Very comfortable, stylish hotel. Large rooms, comfortable bed, clean and warm. Very helpful staff. Superb location. Lovely spa. I can’t comment on the food as we did not eat in the hotel.

Tea/coffee making facilities in the room would make it perfect

Room was clean and comfy Spa area was nice Breakfast was excellent Staff were friendly and very helpful

The style of the room felt a bit dated. Minor inconvenience but bathroom and corridor could've used some more hanging options.

Wonderful experience, everything is taken care of, breakfast is lovely, rooms spacious and spa area a great place to spend time in. Recommended to anyone who values comfort and quality.

The breakfast was very delicious, large selection of meals, fruits, vegetables

Smell in sauna, mold pool walls. Wellness would deserve reconstruction.

Amazing location, just off of the old town centre. perfect location for visiting at Christmas for the Christmas markets. Beautiful room, heated bathroom and huge shower! Our room had a window going up through the celling and it was stunning to look out of in the morning. We would defiantly stay here again when visiting Krakow.

The only this I would say is I would of liked another pillow but that is my personal preference and I never thought to ask at the time, so thats on me. Otherwise nothing at all!

The wifi was bad.