Hotel Copernicus, Kraków

A gracious, beautiful hotel located on a picturesque Street near the Castle. Staff were friendly and helpful. Our room was huge and stunning, with the most comfortable bed and pillows of our entire trip. The sauna was lovely and we used it every day to warm up from the Christmas markets.

The pool was too cold for us, but it was still a beautiful area in the hotel.

Location was stunning, in the old town next to the castle, but on a quiet historic street, which meant I heard none of the louder tourists' late-night cacophanies (this was more of a problem where I stayed off the main square). The spa was really special with candles and, for the most part, total tranquility. Isabel who welcomed me to the spa and did my massage was so friendly and charming. The design of the hotel is so unique and even my most basic single room was beautifully appointed. The bed linens were lovely. I would stay here again in a heartbeat.

There were two couples in the spa when I had my massage, and the constant noise of their conversations was very distracting. Perhaps the atmosphere and staff could be a little warmer particularly at breakfast - I was staying a quiet time, so this probably isn't a problem when there are other guests at breakfast etc. It felt a little stiff.

The hotel was reinstated with the original architectural details and paintings. It's lovely! Our room had a great view of the Wawel castle. The hotel's lower ground level has a swimming pool and a dry sauna for guests to enjoy. The personnel was excellent. Thank you

Non

magnificent building in very good location for everything but quiet and peaceful

nothing

Beautiful hotel with large, quiet and comfortable rooms designed to a high standard. Staff were all very friendly, polite and helpful. Sauna and Pool was fun. We enjoyed a fantastic tasting menu in the restaurant one evening. A highlight of our trip.

The pillows were a bit soft. The pool was cold one day but had warmed up by the end of the visit to something more pleasant. The sauna is relaxing but good for only 2-3 people so you may need to time your visit with other guests. The roof terrace was closed - I assume as it was Winter - so it wasn't possible to enjoy the 360 view. I'm sure the staff would have arranged to open it for me.

Beautiful hotel. Very friendly staff.

Everything

Location and style of building

Breakfast choices were restrictive in that it may be beneficial to have a choice of hot and cold items , such as cereal then sausage etc rather than a Mediterranean or Crackovian breakfast.

Everything. The wonderful spa, the room, the proximity to the centre and the Christmas markets. The list goes on….

Breakfast = amazing. The staff = amazing. The massages = we can’t stop dreaming about. Hotel Copernicus was such a beautiful experience, we cannot thank the staff enough for helping us experience a little bit of paradise in the heart of Kraków.

The TV interface was a little clunky. I struggled using the YouTube app for example.

Location very good, right in the middle of everything and within walking distance of the town square.

I could not understand why there was no bathroom fan, just a light.

Great location. Really friendly staff

Staff were very friendly and helpful. Beautiful boutique hotel with history. Lovely comfortable rooms. Convert clean.

Nothing to dislike a bit on the expensive side but you get what you pay for.

The hotel is perfectly situated in the old town on a peaceful street. It is beautifully decorated and has a calming ambience. All the staff were friendly and helpful.

There is nothing to report here!

It’s a lovely comfortable hotel and all the staff were really friendly and helpful.

Unfortunately the room was too warm due to underfloor heating. Having a TV in pool/spa area was disappointing, made it difficult to relax, meditate and rest, it took away the ambience.

Lovely friendly staff. Excellent location.

The Hotel is beautiful. The interior of dark wood with gleaming chrome ductwork and the plethora of greenery makes you feel if you were in a steam punk castle. The service is top shelf, they are eager to accommodate your every need. Joanna is fabulous, we have never encountered a front of house manager as efficient and friendly as her. The food was simply incredible. The service from Dominic was superb.

The only small downside was that the pool was closed for the duration of our stay and we had looked forward to utilizing it.

Location was perfect

Swimming pool had a strange access over some sort of bridge. Would have been much easier to have the access on the side where the bridge started

The customer service was exceptional. Food at dinner was great and the wine list offered a good selection at various price points

I had the tasting menu and it was a bit odd that they didn't tell me what was on the menu but it was available online

Interior design of main atrium and location. The campana restaurant two doors up the street was superb 👌

Staff needed to be friendlier, had a small incident which hotel director had to be evolved with but she did a good job in making it up to us.

Everything - beautiful and in a very quiet part of krakow - absolutely stunning historical building

Nothing -

The staff at the hotel are absolutely incredible and are so helpful. Everything was attended to immediately and we were very well looked after. We also really loved our bed as the mattress was so comfortable and they assisted us with firmer pillows (orthopedic pillows) upon request. The hotel is also in an excellent location and most restaurants and shops are a 5-min walk.

Nothing

Good staff. Excellent location.no

Absolutely fantastic stay at Hotel Copernicus. Staff are supperb, couldn't do enough for you. Excellent location. Very clean hotel. Fabulous food. Can't wait to return again. ☺️

Elegance with a welcoming vibe . The pool and relaxing area for all guests was a special experience swimming in a cave! Dinner was spectacular. Loved the rooftop patio and views of the castle close enough to touch. You are perfectly located with the river on one side infront of castle next to you ( go on a cruise or drink on the barge) and the square minutes walk. Tons of other quaint restaurants right by the hotel. Front staff was efficient welcoming and helpful and the rooms were steeped in history but with modern amenities just as we expect and are thankful from a Chateau and Relais property.

My husband and I stayed here for 3 nights for our honeymoon and absolutely loved it. They were very accommodating and helped us with booking tours and restaurants. The service was incredible - it’s now our favorite hotel that we’ve ever stayed in. You can’t beat the location either. It’s close to everything. We enjoyed drinks on their rooftop terrace every night with an incredible view of Wawel Castle. The hotel is clean and wonderfully decorated. And do yourself a favor and get the breakfast here! It was delicious. I would definitely stay here again!

Our stay was perfect - we enjoyed everything!

Nice girl. Great location

All was perfect

The staff were very courteous and helpful. Location couldn’t be better.

No shower in bathroom only a handheld shower head. Breakfast needs much improvement.

Staff was very accommodating and arranged a wonderful dinner despite a delayed arrival. The location is fantastic, right across from the palace, wich can be seen from the roof terrace. The staff was helpful loading, unloading.

Everything was great

Excellent, excellent location, room, spa and staff!

Everything was exceptional! especially Joanna and the staff!

Great location in a cool, historic building.

Elevator was out of service for two days of our stay, and we were on the third floor. Facilities are nice but a little worn and dated. Could use a remodel. I wouldn’t call it high end luxury, but we paid for high end luxury.

Everything! Staff were so helpful but not intrusive.

Nothing!

The style of the property, mixing traditional with contemporary. The rooms were big and comfortable

The rooms could be a little warm as the window opened up onto the main atrium

L architecture

Could do with more help yourself

Service could have been a bit quicker Disappointed the bar was closed at 11pm to 8 guests who’d stayed 3 nights!

Very friendly

Nothing

Staff extremely helpful organising a packed lunch in place of breakfast. Beautiful spa area although I didn't use it.

N/A

Location, beds, staff, cleanliness, history. A+

The price..)

Fantastic service. Beautiful surroundings and lovely pool and sauna.

The architecture is beautiful and the whole interior really honors the lovely historical style. The staff was excellent and very professional and helpful. And the Copernicus restaurant is a must, what a treat!!

The only thing was that the air conditioner in our room was a bit loud.

Fantastic location. Decor full of character and staff fantastic .

Nothing

The location in the city, tha furniture, the pool

good location with plenty of good local restaurants

Perfect location, central to old town and castle, but quiet. Excellent breakfast. Comfortable bed and good sized room. Lovely property and professional staff. Value for money. Would definitely stay again.

Beautiful and very central

Everything was good

Beautiful hotel. Quiet rooms, friendly staff.

Restaurant only provided an option for 5 or 7 course meals for dinner. Would be nice to have a more flexible menu.

Staff great, super helpful

Tiny bit noisy, the sound travels through the walls a little.

Fantastic boutique hotel in the perfect location for exploring the city! The pool was just the right size; the room was sophisticated and incredibly comfortable; the rooftop patio was lovely! 10/10

Beautiful historic hotel with large rooms, heated ensuite floors and in a great location. Excellent knowledgeable staff. Nice bar with excellent wine by the glass. Recommended.

N/A

The staff is super nice and helpful! We had an incredible stay, second time around