The Bank Hotel, Istanbul

1. Good location 2. Quite room with comfortable beds 3. Complementary chocolate and water 4. Early check in

1. More choices for breakfast 2. More attention to cleanliness

Hotel is on nice location in the center of city. All important locations can be reach by walk. Room was comfortable and staff was helpful

For 5 star hotel breakfast should be better with more choices.

I love every detail of this hotel

Beautiful property with amazing facilities and spacious room. The room had so many special touches and felt really luxurious. The staff at the hotel could not have been more helpful and friendly

Nothing!

Fantastic hotel in great location nicely designed, we loved it. Great common space, stylish, warm and hospitable staff. Perfect rooms in terms of amenities. Excellent location.

The welcome on arrival was just perfect, the front of house team are so helpful and nothing is too much trouble for them, a real asset to the hotel! Bedroom was beautiful if slightly small, however we had a great view of the Bosphorus. The bed was exceptionally comfortable and the room felt very luxurious. Breakfast, again very tasty and plentiful, good produce and lovley staff too. The roof top bar is superb, now the team up here were amazing, funny, friendly and always made an effort. The views are simply stunning so it's well worth booking a table and watching the sunset. The location is great, very central with the old town just across the bridge. I would definitely book again.

Nothing, it was a superb stay!

Superbly furnished boutique hotel . Great breakfast , Roofbar . Great location near Galataport , Karakoy , Sultanehmet and fine dining Neolokal and Nardis Jazz .

Nothing . Was quiet over December week . Staff very attentive.

Room decor, cleanliness and staff were great. Breakfast was very good. Nice selection. The welcome selection was a nice touch in the room (chocolates, etc). Room amenities were of nice quality.

The bed was a little uncomfortable. Too hard. The only thing that stopped me from giving this hotel a 10.

First and foremost, the staff at the front desk was terrific! By the time we left, we felt like they were old friends. They were extremely helpful and attentive, and very professional. That said, each of them had a great (and appropriate) sense of humor, which made us feel very much at home. Hope they get a bonus or raises! Other staff were good as well, with only one or two exceptions. And the room was beautiful and comfortable. We also enjoyed the breakfast buffett and especially the rooftop bar and restaurant.

The electrical system in the room took some getting used to. It was so small and some of the controls were in hard to see locations.

Everything!!

Nothing

Wish they had given us an option for which floor we could stay on. Location was excellent.

The location is great to visit the city. The room is very comfortable, great bed. Very nice breakfast. Great staff, very kind and helpful.

Nothing to say.

Location is exellent, staff is also great especially on reception desk. Room was clean, overall design is nice.

Breakfast is for five star hotel poor. Only one bottle of water per day is free, other you must pay.

I stayed in The Bank Hotel couple of times and each experience was just excellent! Kind and thoughtful staff thank you for the memorable experience! It will be definitely my first choice when I need to stay in Istanbul again!

Great location with easy walking distance to many sights Fantastic breakfast with many options incl great gluten free bread (on request) Stunning l’occitane bathroom products Very kind and friendly staff Roof top bar with great views

Cupboard space was very small and only 2 small drawers -only 1 hook in the bathroom -would be an easy fix to add more to be able to hang gowns and towels -we stayed five nights probably fine for a single business traveler

Location, staff, decor, vibe

At first we were put in a standard room with double beds but after i insisted we were moved to the superior king room i booked. Honestly, that’s the only issue we had. Everything else was great.

Beautiful hotel. Rooms had plenty of space, staff very friendly and food excellent.

Nothing

Location and staff. The reception staff was very helpful and polite. The cleaner of my room returned a gold ring I forgot in the safe before I left the hotel. Thank you so much!!

The gym because it was very small and old and the gluten free bread in the breakfast buffet.

The Property is perfectly located in Karakoy, within walking distance to Eminonu, Pera and Taksim. The rooms are confortable and ample. The building was the HQ of the first Otoman Bank and there is a nice rooftop terrace worth visiting. Besides all the staff is very friendly.

There is nothing I didn’t like.

Excellent staff, delicious breakfast, very comfortable and clean rooms — everything was perfect. Highly recommend!

The building and its impeccable adaptation for hotel use. The tasteful decoration. The reception staff, very efficient friendly and helpful. Outstanding! The attention to details, which is a must in the hospitality business.

The only improvable service is the breakfast. It is good, but not up to the outstanding level of the rest of the hotel features and services.

The hotel position is superb, close to the action and the rooms are lovely. There is a rooftop bar and restaurants as well. The receptions area is a bit underwhelming to look at but the check in staff are very good.

Two things made this a great hotel rather than an amazing hotel. 1. The price of cocktails at the rooftop bar is absurd. I can get a dry martini in the best/most famous bars with amazing views/decor/service in New York, London, Singapore and Sydney for roughly $15-$22. The Bank rooftop bar charges circa $30. There is literally nowhere in Istanbul that can substantiate a charge like that. 2. The spa and gym area. We used the gym everyday and the shower facilities in the spa once. The gym is acceptable in terms of equipment but everyday we had to ask for towels and water for the gym - this should be a given in a hotel like the Bank. The area is dirty -particularly showers with hair in the drain and old soap and used washclothes. When we went to the gym prior to 7am, the massage tables still had the used towels from massages the night before on them which is less than hygenic. But worst of all was the surly male staff member who sat on his phone watching videos at the entrance to the spa and gym area. Even when we said hello or thanks, he wouldn't look up and considering the filthy state of the area and the lack of amenities in the gym, I'm not sure what he actually gets paid to do. I'm actually not sure why a man is even employed to sit in a spa area that would mostly be used by women or couples anyway - it certainly turned me off using it.

Excellent breakfast - well laid out and excellent options. Very enjoyable, thank you.

Liquor prices were too expensive.

best location

Breakfast was great and the roof at is exceptional!