Hotel ZaZa Museum District, Houston

Love the view from the balcony rooms. Love the cozy robes and slippers. Love the art and cool vibe of the whole place.

The pool should be open longer (earlier and later) and provide bar service longer.

The restaurant--The Monarch--has excellent food. The staff are exceptionally pleasant. The location, if you are visiting the museums, is ideal. The room had a terrific view. The air conditioning can be turned off--an important plus. The bed was comfortable.

The air conditioning is too cold; you can't sit in the lobby or restaurant or sometimes even the patio without a shawl (wool!). The bedside wall lamps didn't work. The shades were a struggle. The room could have used another small table. Not at all sure the bedlinens were clean the first night. The transparent glass sink is awkward and does not have enough room for toiletries.

Location is excellent, the beds were very comfortable and the shower pressure was wonderful.

Double room - the beds were super small. We were very surprised at the size so someone traveling with kids or 4 to a room should be aware of this.

Staff, location, fitness center, pool

Parking fee was a daily $59 plus $5 sales tax. No other parking options.

The food was excellent. The service was great.

Need a bit more lighting in the room.

Brilliant staff and found the shuttle really Helpful for getting into the centre. Perhaps staff could mention how easy it Is to use the light railway which is steps away and takes you straight to Main Street. A recommendation for granger restaurant two blocks away is not To be missed great food and ambiance thank you for looking after us

Nothing

The location, outdoor areas and comfortable beds.

The decor

I love the kindness of the staff and the view from the room.

A little dated

Good location for museums

Convenient to museums and Hermann Park

Unique decor, excellent staff, and the convenience of 1) the nice restaurant on site; and 2) access to the Houston Museum of Fine Arts just down the street. We had a one-night stop-over in Houston after an international flight, and our pleasant stay was a great plus. Our balcony had a nice view of the park and city skyline, too!

Nothing important

Took a birthday weekend to Houston to enjoy the museums. The Fine Arts Museum is literally right across the street, and the Natural Science Museum is 2 blocks away. The Zoo is a lovely 20 minute walk across the park. We booked one of the Petit rooms and were stunned at the size compared to that cited on the website. It seemed a lot bigger, but perhaps the mirror wall gave that illusion. This room had great view of pool. Overall quirky vibe is similar to properties we have visited in London, Barcelona, Milan and others. Similar to such European hotels, there is no coffee maker in room, but instead there is an included coffee/tea service down the hall. Plenty of USB offered in room for charging. We had the opportunity to take advantage of the included shuttle service as we had a dinner that was within the 3 mile radius. We also were able to enjoy the afternoon wine and snack reception a couple of times. Dined at Monarch for breakfast once. Menu prices look a little high, until we received the substantial portions of great quality. Entire staff was excellent. I would say we will definitely recommend the Zaza, but we already have, and that person took her daughter on a similar weekend trip.

The hotel offered me nothing to complain about. One note about Houston transportation is the tram stop is one block away, however the ticket machines on the platforms didn't work for us. Neither with CC nor Cash.

Beautiful property. So many extra touches that made it a memorable stay.

Great location. Good food and friendly staff.

Would love to have had breakfast included.

It was fun Well run Beautiful location

Room and beds were great!

Would like to have had coffee in the room.

The room service was exceptional! The food are really good and the details on my room was so nice (Geisha house).

Someone from the vallet parking take my hat from my car . I didn't found it.

Room size, location, room service

We loved the location of the hotel. It was right by the museums and public transportation. The staff made the experience amazing! We’d love to give a special shoutout to Bethany at Monarch! She was incredibly kind and warm towards us, gave amazing recommendations on food and drinks and was one of the highlights of our stay. Thank you for having us!

The staff's attention to your needs is excellent. The room was very clean and comfortable. I liked that each floor had a coffee/tea service from 6 to 10am. This may seem trivial but important for me that the water in the shower was high volume and well heated.

N/A

Room size and hospitality service

The staff was amazing and the location was perfect for access to the museums

Nothing

Located in the heart of the museum district. About one mile from Rice Village. Not in a busy downtown location. Lots of little extras, cookies, granola bars, iced tea in the lobby.

Would have liked to have a concierge in the lobby. The front desk folks were friendly, but many didn’t know the area well and were at a loss to help guests who didn’t know the area.

Everything was nice

Great location close to all the museums we went to see. Great friendly, helpful staff. Fun bar and restaurant.

The pool was freezing!

Lobby was clean and well decorated. The room was beautiful. Bed was soft.

Nothing

Beautiful building. Great exercise room. Perfect location for museums.

Staff could not find my booking.com reservation and couldn’t take a reservation in person - very awkward to sit in the hotel lobby with a phone number to attempt straightening it out. This is an expensive hotel. They should be able to work through an issue one on one.

The staff was very nice the hotel was OK.

Rooms very dark. Not enough light at all. Parking only by valet and very expensive. Room was not very clean

For our stay, all went very well.

Not a good question. All went well.

Coffee, cookies, the rooms comfort

Location, hotel design, restaurant experience

Fantastic, friendly service from every person on staff. Complimentary fruit plate our first evening. Excellent restaurant with huge breakfast omelets. It was a joy to stay here. Could walk across the street to the art museum.

Valet parking was $59 per day, which felt a bit high. Free in and out, though, and quick retrieval.

Amazing location. Perfect bed. Top-notch staff.

Pricey...but worth it!

Everything

Loved all the extras-cookies, tea sandwiches, morning fruit, turn down service, energy bars and free local transportation!

Very expensive but somewhat competitive with hotels in the area. Coffee is available on each floor between 6-10. Wish it were available all day. Coffee was excellent.

The staff was great! The hotel decor and complementary additions were awesome! We had no issues catching lyft and uber rides to and from the hotel. The restaurant attached to the hotel was delicious. We dinned in and ordered room service. The hotel was able to hold our bags our last day in town to allow for us to attend a local church before catching our flight. We look forward to visiting other locations in the Hotel Zaza chain!

Even though we enjoyed the room, the description and pictures when booking were very vague through both booking.com and the Hotel Zaza website.

We stay there often because it is located near Houston's great museums. We have always enjoyed our stays because the rooms are comfortable (especially the beds) and it is quiet. The food is good, too.

The dinner menu has shrunk and there are fewer options.

Amazing location. Delicious cookies. The beds? The MOST comfy hotel bed I’ve ever slept in my life.

$59 valet. Ouch.

Staff was friendly. Bed was very comfortable, and housekeeping was really good. Restaruant was a fun spot to hang out.

Comfortable above any other hotel in the past

Pricey

Beautiful, location and super clean. Very friendly staff.

Pillows were too flat for my taste.

My room

My view

Location

N/A

Walking distance to many good restaurants, parks, historical sites, museums

The beds are not quite as comfortable as I would have liked, but still an amazing stay ( I may ne bias as I have back issues as it is)

Beautiful

Loved it all!

We enjoyed the hotel very much and the location was great for us.

The pool area is nice but it's small. There were no chairs left around the pool while we were there and the chairs, we could find were not comfortable.

Clean top notch hotel which cost accordingly. Restaurant great, but limited desserts. Best Dark chocolate martini I have ever had.

A/C in room bad. Had to be worked on, but fixed somewhat. Appreciated the staff’s hard work.

Very good quality, service, ambience.

A bit on the high side on price.

Next to the park and museums , nice view and big room Nice restaurant and atmosphere , beautiful pool

Very cold inside the hotel airconditioning is to much

Absolutely nice

Great location next door to museum of fine arts Houston and a half block to light rail to NRG stadium (and medical centers). Beautiful property with eclectic design, free coffer 6-10am and snacks in lobby. Quiet neighborhood and good on site restaurant.

Valet parking is pricy -$59/night but other overnight lot museum parking is nearby