The Peninsula Hotel, Hong Kong

It’s an amazing hotel I love it.

The facility is old and there were multiple issues with the rooms including a leaking roof and broken curtain etc

The afternoon tea Staff called Nancy. She is a true Jem. I got food poisoned and Nancy went above and beyond to help and follow up on how we were.

Some staff were rude. In room dining didn’t have many options for vegetarians. There is no WhatsApp butler who can assist you with your needs when needed. To get assistance was difficult through iPad where we didn’t know numbers to call. Lunch / dinner trays not collected even after we called several times. So we had to sleep with the leftover food in the room. Disappointing

Nothing. Old and bad service level.

Unprofessional management, they called me with wrong name and surname all time, poor dining in room, this hotel lost its charm.

This Hotel is absolutely beautiful. We stayed at The Peninsula for 5 glorious nights.

Nothing.

Luxurious yet cosy with an attentive, warm, accommodating, & efficient staff at a great location. The Pen HK has always been a favourite.

Great location and piece of local history

Nothing

Room is very comfortable, I visited around Christmas time & they provided us with the loveliest gifts! The whole stay was very festive!

The lobby is very crowded because of the hotel’s popularity.. the breakfast has little options for vegetarians

The staff were well trained in keeping guests satisfied

There was no visible clock in the room. Some of the controls were too hi-tech

The service was impeccable. The food was excellent. The location is great.

A bit pricey.

As a HK born and bred, the Peninsula is embraced as an icon of the city and it has certainly lived up to its reputation during my 4 night stay in the harbour view room. The location is excellent within 5-10 minutes walk to the star ferry/MTR/Ocean Terminal. The service is friendly and attentive. Yum cha at the Spring Moon is almost second to none and the breakfast at the lobby is the perfect place to start the day. The peninsula is an excellent choice to pamper oneself.

Very good

I had a great time staying there, that's all because of this 1 staff, Ms.Joy Lai, she was a great help and very friendly and really do extra miles to ensure me and family have a great time at the hotel. Really appreciate the hospitality. Thank you Peninsula team!

None.

The location is perfect, the building is stunning, loads of different restaurants & bars inside the hotel. I enjoyed myself so much that I had to extend my stay! All staff members offered a 5 star customer service.

Strategic location and great hospitality

Friendly staff who greeted us at the door and escorted us to our beautiful room.

Friendly

Room facilities are almost perfect but wondering how can you left out the basic toilet bidet or toilet seat bidet

Excellent location Room with nice view Modern facilities

I didn’t receive any calls or messages as being told by hotel staff when the room was ready. My suitcases were not in the room as being told by hotel staff that they would be in the room. We could not log on to wifi by the room number and surname and had to call and request a different password.

Luxury room with harbour view. Famous Afternoon Tea set. Rolls Royce Transfer to Airport.

Nothing

I lived in Hong Kong for 2 years, 30 years ago. I visited The Peninsula several times over that period including attending a fabulous New Years Eve party and I promised myself then that I would stay there "one day". I have returned to Hong Kong on 3 previous occasions but stayed elsewhere. On this occasion it was time. I waited 30 years to stay in the Grand Dame. We had a lovely room with an uninterrupted harbour view, we ate in several of the restaurants and I savoured every minute. The evening buffet in the Verandah restaurant with the drinks package was sumptuous and great value for money. We had drink in Gaddis and had lunch by the swimming pool, (make sure you try the crab spring rolls, they melt in your mouth). We ate a late supper in the Lobby and the waiter was friendly, chatting about the wine choices, even though we were coming up to the end of the food service time but he didn't rush us at all. The breakfast buffet was astonishingly varied and for one of my 4 (!) breakfast courses I had teriyaki salmon and deep fried crispy prawn wantons - just delicious! It was raining for most of our stay at The Peninsula and I didn't care one jot! We stayed in and enjoyed the hotel. I swam in the pool and we wanted for nothing. We didn't really explore the shops much but were pleasantly surprised to find a discount in the souvenir shop for hotel guests. All of the staff we talked to were uber friendly, knowledgeable and helpful and we particularly liked talking to the Food and Beverage Manager/Director (?) about how much we loved the food in the hotel and we also had an animated conversation with him about Arsenal Football Club! Finally, I was blown away by the size, quality and quantity of flower arrangements in the hotel. I am very interested in flower arranging and I have to commend the in house team for putting on so many flawless displays.

EEEEERRR, nothing! Well, perhaps one thing - we only stayed 2 nights and I wish it had been much longer.

I feel that The Peninsula has a special class and tradition. The work of all the staff is wonderful.

Non

Everything, just perfect

Toilets did not flash well.

Staff is brilliant. The mixture of Old Hongkong and update HK. Building is part of history , the great entrepreneur build with dream.

Strict regulation constrains service but staff are flexible enough to host the guest.

The property’s location was really great with the new K11 shopping centre being built right across the road. Furthermore, the staff’s etiquette as well as training goes above and beyond.

Because the hotel is world famous and many well known brands in the lobby, you often find groups of tourists in the lobby making it feel a little overcrowded. However, if you look past that the hotel is 100%.

Room was a bit too small but well appointed. Location was excellent. Very good breakfast

The staff were amazing, they couldn’t do enough for us

The Peninsula is such a gorgeous hotel. All of the staff are very friendly and professional. Our room was stunning and beds...well let’s just say I’ve never slept so well in my life. Exceptional beds and bedding. I was there to celebrate my birthday with my daughter and the hotel were fabulous and even brought up a beautiful cake and card. Outstanding! We Hope to visit again for our next holiday.

Everything was great about it

Transportation arrangement could have been more coordinated.

The location is very good. I was given a high floor room with great harbor view, enjoy the splendid night view from the room.

The given room was very clean. The daily cleaning was excellent. Good location at the heart of Tsim Sha Tsui. The breakfast environment and food were excellent although the food verity could be better.

NIL

location

bad service

Location, view of the harbour. Staff very attentive.

Nothing, everything was perfect.

double glass window make the room quite feel warm because of good ceiling height high definition of the TV very good sea view very pretty of the marble stone or granite

toilet basin look old style old fashion of the shower hot and cold control

very nice place to stay. Room is very clean and well-equipped

The friendliness & helpfulness of the staff esp Joey Lai at the Front Desk & the Concierge.

none

location

nothing

The breakfast was wonderful. the waiters and waitress are polite and professional. the room was very quiet though facing to the street. hot water comes immediately when open it.

not found yet, maybe next time I can do.

Great food and service Spacious and comfortable bedroom Staff very helpful and kind

Cheap quality toilet paper Water of the indoor swimming pool too cold

EVERYTHING.

NOTHING AT ALL.

excellent staff! nice view of the harbor!

both wifi and phone data are not too smooth in the room

Excellent hotel for a short or long term stay.

Tad bit on the pricier end and bed pillows can be better.

Almost all staff are very polite，friendly and considerate👍

staff of Swimming pool not so polite

We’ve stayed at every major hotel in Hong Kong, and The Peninsula has the best staff in the entire city!

The ‘King-sized Bed’ was two Twin Beds pushed together, and we could feel the crease between them. This is meant to be a 5 STAR Hotel, so we felt this was shocking. Sure, the rooms are small for the price, because it’s a comparatively ‘ancient’ hotel, but the bed situation felt like an unforgivable sin. Also, the breakfast orange juice was clearly made from disgusting concentrate, and the meal was set, rather than buffet or á la carte, without many exciting options.

The staff were kind and upgraded our room for maximum comfort. (Proof of excellent hotel management.) The dinner buffet was excellent, especially the tender ox tongue...(drooling) Thank you for preparing the mother's day cake for us! Had bath robes and cute slippers for kids.

The swimming pool was too cold, suggest to improve the heating system. The virus restriction was over but the sauna and SPA facilities was still closed. No breakfast buffet during our stay, even after virus restrictions were lifted. Facilities in the bathroom and SPA area were too old, suggest to invest in improvements. The hotel needs to provide more entertainment for children. (There was not much children could do in the hotel) Sadly the Peninsula umbrellas were sold out.

location near Harbour waters, MTR station, shops and restaurants near by.

too many people in the lobby the high tea in the lobby was not the best.

The excellent Chinese food!!