The Reverie Saigon, Ho Chi Minh City

Superb aesthetics, superb location and such an opulent feel to the hotel. Staff went all out to make our stay comfortable and even took extra effort to make our celebrations more pleasant. It’s totally worth revisiting

Almost nothing.

Initially requested high view rooms for both Deluxe and Panorama Suite, and was not disappointed, spectacular views all round. Customer service was on point, facilities up to date, convenient location to “Walking Street” and was overall one of my most enjoyable hotel experiences. Will be coming back in the future, very impressed.

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All

Nothing

Great location. Great pool.

This is an absolutely divine place to stay at. It’s like a vintage Versace style house. Everything is so grand. Absolutely beautiful. Location is smack bang in the middle of everything. Amazing stay. Amazing service.

The price is definitely not like normal prices of places in Vietnam. It’s definitely on the expensive side. But you’re getting what you pay for.

Junior suite, spacious and well-equipped. It has a super kitsch, bling-bling look, but that's what makes it fun. But "kitsch" doesn't mean arrogant or pretentious, and here it leans towards pretentiousness.

It's a factory, and that's the problem – for the price, it lacks the service that makes all the difference.The staff is amateur, friendly, but for the level that the hotel claims to be, there is a lot of improvement to be made.

The photos don’t do it justice. This place is a beautiful ornate palace. Every time I walked in, it took my breath away… And I travel a lot and love luxury, so it takes a lot to do that !

The only thing I would say is that the rooms are so luxurious, it might be easy to lose something because there’s so many little spaces for that to happen… I did not lose anything, but that would be my one comment.

Excellent service, friendly staff, wonderful Location. Really one of the best hotels I’ve stayed in.

Gorgeous clean

Nothing

I booked a room for my parents as their wedding anniversary’s gift and the staff surprised them with a welcome note and champagne on arrival which was lovely. After check in the staff showed us around the hotel and our room which was a nice gesture that you don’t usually get at other 5 star hotels where you’re treated like a number. We also love the daily turndown service which makes us looking forward to going back to the hotel after a long day. The customer service, deco and cleanliness of this hotel were impeccable. We would definitely come back to this hotel in our next trip to HCM!

Service was top notch, they cleaned the room twice a day, if you needed anything, it was done very quickly. Location is right in the heart of Saigon. Lovely staff, clean room, can't fault it at all.

Everything. Perfect location and fantastic property.

I'm a frequent international traveler for both business and pleasure, and I'm also an LHW member (but this time I booked through Booking.com, not LHW), and I've stayed in some great hotels. The facilities and other aspects of the hotel have their own strengths, but I can't forget the polite and friendly faces of the staff. I even voluntarily tipped the staff at the breakfast room, which is a rare experience for me, and I was happy to do so. I will remember this hotel's unforgettable service for a long time.

I understand that it is on a busy street, but there is a small problem with soundproofing

Utter opulence, old school bling. Fantastic river views from room, fantastic pool location amongst the skyscrapers, staff were exemplary.

Minibar was free, including alcohol, which is a lovely touch - but the fridge was not very good, beer was tepid

I am a returned customer. I liked everything about this accommodation, especially the people. Very friendly and welcoming.

Leaving this place at the end of my stay.

Well located, luxurious, and absolutely outstanding staff

This hotel is in a great location and is very fancy. The room was large and comfortable and the pool is beautiful and peaceful. The best part of my stay here though was the spa, the whole spa experience was luxurious. This was by far the most expensive massage I got in Vietnam but the access to the saunas before the massage, the quality of the massage, and luxury of the spa made it worth it.

The front desk staff are weirdly standoffish. Considering how friendly the staff were everywhere else we stayed in Vietnam I was surprised by how the staff here treated my husband and I.

The hotel is beautiful and the staff is very friendly!

Great place, great luxury, a bit over the top as to style, but I knew that and actually enjoyed it. Great friendly service and some attentive extras. Feeling of being spoiled.

I accept this kind of places are expensive, but compared to other 5 stars in Saigon, it's really very expensive. But well, I accepted that for once. ;-)

The location of this hotel is right in the middle of everything from bubble shops to street food stalls. This has been my family 4th visit and we already booked to come back for lunar new year. Thank you for always being there for us.

None

Best Location, amenities, top notch staff, amazing decor

The TV in the bathtub is only clear if look at it directly straight. Once I lie of the bathtub looking up at an angle it is blur like due to polarised screen. So that tv is useless cos can watch movies in tub.

Staff attitude , quality of rooms , cuisine, attention to detail

Nothing

Quiet , clean and excellent service 👍

No commands 

This hotel is phenomenal. The pool and gym facilities are excellent. You're welcome with fresh Vietnamese fruit and free mini bar access. I could not recommend this hotel enough!!

Nothing - everything was perfect at the Reverie.

The whole experience from booking reservations, check-in welcome by the staff, and the attention to details. We were celebrating our 19th wedding anniversary and they specifically prepared welcome gifts for us. We felt pampered as the staff was very warm and welcoming. The hotel was elegant and luxurious and peaceful. The dining experience from a Da Vittorio dinner and the breakfast buffet at the Cardinal was superb and the food was excellent and delicious in all aspects.

We didn't find anything. Everything was perfect .