The Caravelle Hotel, Ho Chi Minh City

Location and Cleanliness of the room

Price can be cheaper if possible

The lower floor are older rooms which are nice but ours was a bit small.

The area is very congested with car bike and foot traffic.

Exceptional value for a bit of old world glamour in the heart of Saigon. Loved it. Beds were comfortable, Pool was great, Breakfast was delicious.

This hotel sits in the best spot in Saigon. Right at the Opera House and within few minutes to most attractions. Good breakfast but not amazing. Limited food options. Staff was very attentive and friendly.

The rooms that face the opera house can be very loud at night all the way until 3-4am Great views but can be annoying when you try to sleep.

Amazing hotel, amazing stuff, will do everything to help you, perfect location, a great room, highly recommended hotel.

We came a day before the new year, and we couldn't order a place in the hotel rooftop. It was fully booked - I needed to order it in advance. But besides this, everything was perfect.

Location , staff, super comfy beds

The swimming pool was very cold and needed some heat!

Great location in downtown Ho Chi Minh. Proximity to the Opera is a bonus as you can conveniently see the shows.

Hopefully the metro will develop more to resolve the surrounding traffic issue

The concierge man was wonderful as were the staff in the lobby and street entrance. The check in lady at the "signature" lounge was very nice, and welcome drinks were nice after a 24 hours of flying and travel. The breakfast was very, very good, the salad at the Opera coffee cafe and the heavy hors'oeuvre in the "signature lounge" were also excellent.

The uneven policy on the dress code at the signature lounge was embarrassing to me and really, really soured me on staying at the Caravelle. I had seen other guests wearing "flip flop" type sandals, shorts- and definitely NOT "business casual" in the "signature lounge" both during our check in and at other visits to the lounge. I was always covered up appropriately and dressed properly....but was denied entrance for wearing "flip flops", (expensive, slightly wedged black) one time. I went back to my room and changed into sneakers....gross looking with the outfit I was wearing, but they certainly covered my feet. I counted at least 3 sets of flipflop wearing the next day....not one person reminded of the dress code and sent to go back to their room to change footwear. One woman and two men...I never pointed out the lapses or complained, but it really "stuck in my craw" that the rules were so unevenly enforced. We will be back in HCMC at the end of this lengthy trip we are currently on, for two more nights, and we will be staying somewhere else. The Caravelle was an excellent choice for our first ever nights in HCMC but I want to leave my HCMC hotel at the end on a happy, note! I recommend this hotel very heartily, but if you are "qualified" (or whatever), to use their "signature lounge" adhere to the letter on the dress code no matter what others are wearing!

Such an iconic hotel, right opposite the Opera House.. The rooms are comfortable.. really enjoyed the breakfast and we had access to the lounge on the 9th floor which was great. But most of all it's the staff who make it such a wonderful experience

N/A

Location was excellent. Public areas were beautiful. Room was adequate.

The rooms are very comfortable and clean. The roof top bar was the best. The staff was friendly and helpful

The people was very. The location perfect.

Nothing

Great location, comfy beds, varied breakfast buffet, nice pool area and spa facilities (very handy ahead of a late flight). The pool/spa staff in particular were very friendly.

The staff were fantastic. Especially in the signature lounge. Very helpful. Mr Alan was wonderful. All the staff were friendly. Made you feel very welcome. Room was clean

Nothing. Everything was good.

Great helpful concierge

View from.20th floor.

AC - whatever regulation you do it gets too cold, if you switch off it gets too hot anf humid instantly. Smell of humidity in room is horrible.

Location, staff and experience superb

Room didn’t have a bath unfortunately

Everything! Food, service, class!

They Blocked two nights stay and a Holding Deposit on my Credit card although I only stayed 1 Night! That is a hold of 22milionVND ($835) for 3 days after I had checked out! This caused financial issues with payments being declined! Ludicrous! After contacting Caravelle twice they managed to release half of the money. Still waiting for the rest.

Excellent location and service staff who go out of their way to make you feel at home

Reception and service from concierge. Comfortable rooms.

Price was a little expensive. Booked for one night but had also booked on a package for three nights with a travel agent in UK who I think got a better deal than I did by booking via the platform

Everything was Great

Then location is good

Should treat the regular customers better

Staff

Cost

spacious room, room had everything you needed, water on each floor available. great gym and swimming pool. really friendly staff. roof top bar was great with live music.

nothing!

We booked this hotel because it was the meeting point for our tour, but would definitely use it again. Good location right by the Opera House and a pretty park, with a high-end shopping mall just across the road and very close to the hop on hop off bus stop. Great breakfast, lovely staff, nice room and a good rooftop bar. Pool was also very nice. Also a bit of history, with it being the hotel base for most of the war correspondents during the Vietnam war.

I stuffed up my on-line reservation, so that the 2 couples I was booking for (2 double rooms with breakfast included) appeared as 1 person per room, which meant that each couple had to pay for one person's breakfast! My fault, not the hotel's. Otherwise, all was good.

Super Hotel and Friendly welcoming staff

Good area, very nice helpful staff

Not much

The staff and the room are good.

The breakfast (from both 1F and Siganature Lounge) is ok, but the choices are quite few.

Room 1414 was very spacious and had a great view.

Martini bar was no fun. Should be redone.

Clean hotel. Service is great. Facilities are great

Great location. Friendly and helpful staff. Highly recommended.

Location, facilities, staff.

I love that the location is in city centre, the services the staff gived and assisted me a lot. And great coffee!!!

Nothing

Luxury and in the heart of the centre (District 1). Nice restaurant and bar. Friendly staff Warm and welcome like you would expect from a 5 star hotel. All attraction from Bui Vien till Japanese quarter on walking distance.

Can't tell

Great location, facilities, and staff

Our room looked over the opera house and you could hear a bit of street noise and loud music at night

Very well managed 5 star hotel with expected available facilities and services.

Breakfast Buffett is very expensive considering the quality and variation of food served. Same with drinks and desserts in L'opera cafe.

Historical location in the Heart of City.

It’s location was awesome. Comfortable rooms. The staff were so lovely and helpful. Dining options in the hotel were great too.

Right in the heart of everything!

Location

No

Everything

Nothing

Comfy room and lovely staff

Drinks were a bit expensive in the bar.

Excellent location, very comfortable beds. Well appointed rooms, great service.

Service and beds fantastic

Nothing

My stay at Caravelle Hotel Saigon was truly exceptional. From the moment I arrived, the service was warm and attentive. A special thank you to Mr. Khang, who went above and beyond to make my stay memorable, including a wonderful upgrade to a beautiful room. His professionalism and care made all the difference. I can’t recommend this hotel highly enough and look forward to returning on my next visit.

The bed was comfortable.

The lobby was small and could not accommodate very many people at one time.

Location is perfect! Very near to a lot of atrractions

NIL

The comfort of the bed, bathroom, the signature lounge

the reservation. My credit card was hacked just 2 days before my arrival so they could not charge my credit because I stop all the online banking for safety reasons. I asked them if they could hold my reservation or I can make a payment through my friend's account in Vietnam. But they didn't reply anything. At least the should have informed me: YES or NO. I was confused but I still went there for the check-in with the willingness to be refused. However I thought there are plenties of hotels in Hochiminh city so I wouldn't be a problem for me. At the reception I found out that they did answer my request when I was on the plane. I would love to be informed a little sooner so I don't have to be worried about unexpected things which could had happened. Especially when I was with my mom, who I wanted to spoil on my trip. It was just a little thing for reservation department to make things smoother.

Easy and professional check in process, staff are all helpful and friendly, came back to the property twice already and always my first choice when coming to hcmc!

Nothing

Really special hotel, Accommodation was of a high standard, extremely comfortable bed and the most spectacular bathroom. The front of house staff were all lovely and allowed us to leave our luggage and use the gorgeous spa for showering before our late flight home.

We loved it all.

The location is excellent and the rooms extremely clean and comfortable. The cafes, restaurants and roof top bars are all of a very high standard. The staff are polite, friendly and very professional. We stayed for four nights and would definitely return.

Nothing.