The Kahala Hotel and Resort, Hawaii

The Kahala is like and old friend,;warm, kind, and beautiful! She is environmentally conscious and sustainable. And...she has a dolphin lagoon!

There is nothing

We had a larger and top floor room, that was great. We could even spot a turtle in the shallow water from there. The Dolphin encounter was expensive but worth it.

Some non-exclusive = common restaurant and bar on the main level/lobby were closed on Mondays (and also Tuesdays I think). It is logical, that fancy restaurants are closed a day or two per week, but the more or less basic bar on the main level?

Location

1. Breakfast is a hassle as service is slow and there’s not enough seating to accommodate. There’s often a long wait. 2. The extra charges for pool seating is a drag, especially given how much you pay for staying there.

PEOPLE extremely friendly and effecitient

There was NO adult section for pool/spa. We used a very hot, small, dirty jacuzzi that was shared with peeing kids.

The location was quite reserved and and well situated. The beach was long and beautiful. The rooms were clean with great view of the ocean. Kahala will easily inspire you to reconnect with nature.

There was nothing as my expectations were all exceeded.

It is a quiet place. We had taken two rooms with mountain views, and it was nice to be able to look out over the landscape from the room. The rooms were spacious and clean. The beach is easily accessible and very pleasant, and it's possible to swim without risk. It's a pleasure to see the dolphins playing with the toys provided during shows, especially when they've been forgotten. If you want to go for a walk, it's easy and very pleasant. The nearest shopping center is about a 1/2-hour walk away. The pool is a little small, but the beach makes up for it.

A handheld shower head would be a plus in this type of hotel. You need a taxi to go in the downtown. Some information on what's close to the hotel would have been appreciated .

Staff were friendly, room was fabulous and the restaurants within the resort were some of the best food ever eaten. The butterfish was spectacular!

NA

Beach and location are really nice. Close to Honolulu to get out but you don't feel like close to the city. Beach very clean and perfect to relax. Rooms are very clean and spacious. Staff is great and very helpful. We do recommend getting dinner at the arancinos, best italian restaurant we've been in the US.

Pool area and pool not that big. Pool restaurant not so well organized. Walking paths to the gym or beach could be more thoughtful. Light could be better in front of the bathroom mirror. For us was a really good 4 star hotel and close to 5 stars compared to asian or arabic 5 star. We can not compare to other 5 star in the US.

Attentive service, friendly staff, beach front

Drain in the room shower did not drain properly.

Excellent location; Directly on the beach with few people; choice of restaurants; service was superb with the exception of our check in experience.

1.) Advise guests you have major construction underway in the tower before they book! 2.) Advise guests that "ocean view" may include being situated above check in / valet with great views of parking garage - and where the ocean is in the distance (depending upon which side of the tower your room is in AND the floor your on). This was a shock for us. Perhaps obstructed ocean view would be more accurate. 3.) Since 2021, Hawaii has had laws about "Reef Safe Sunscreens" which delineates the sunscreen ingredients that are allowed. At no point did we ever see any postings (at check in, in the room, at the beach area) for your guests to ensure they are following Hawaiis sunscreen mandate - esp since Kahala is right on the ocean. And while we were at the ocean, we overheard a number of quests complaining about the Hawaii Safe sunscreens and using the sunscreens they brought from home - that lead to bleaching of coral and damage to the ocean. Kahala needs to be more responsible about practicing the edicts of being responsible to the environment that your advertisements preach and advising your guests about Hawaiis Safe Reef Sunscreen laws. 4.) Too many (6 adults) dolphins for the very small lagoons - if you're going to have this tourist attraction in the center of the Kahala hotel property, then have it managed responsible. Regardless of what Dolphin Quest advertises - this is NOT a marine sanctuary and the volume of water available to six full grown dolphins is abysmal. It's like a circus! 5.) Charging $50 a day for parking is ridiculous.

Good selection of food during the breakfast and dinner, turn down service in room was great, nice beach and we'll maintened grass. The service was attentive.

The furniture should be improved, some scratched... The concierges should have more relevant information in terms of sights in the city.

Loved the dolphin lagoon area and watching them. Loved the different eating and chilling out restaurant options. Loved the beach and pool side areas to chill out. Comfortable and friendly resort with kind, helpful staff. Enjoyed the free activities available to appreciate the Hawaiin experience.

View, room

Everything was rather dated.

Staff was very attentive and hospitable. Very welcoming. Very clean. Feels like luxury. It’s a bit remote, so you have to Uber or drive off the property in order to find other dining options.

My main complaint was the breakfast. The vibe of the breakfast restaurant is fantastic with amazing beachside views. We did a la carte one morning, and it was good but slow to come out. We did the buffet the next morning, but we were not impressed with the food quality or the selections, especially considering the price.

Great location

High prices at restaurants

Quiet and clean. Great little lagoon beach. Very good food and great quick service.

Everything was great!

Behind of Diamondhead Mountain There are few Luxuries House area. In the middle of there, kahala hotel & resort was located. In front of hotel resort, The kahala beach as private & For only Hotel guests pool is so good. This Boutique Hotel with italian restaurant, beach cafe, restaurant, Fusion French restaurant & loung cafe are high quality interiors & nice foods & drinks & hotel staffs high-end services & professional !!!. I will stay in here only when I visiting Honolulu.

A few walking people around pool & resort garden, it is uncomfortable.

The ambience and quality of service is exceptional, we love that it is not in Waikiki. We were celebrating our anniversary and got a bottle of champagne comped each night! One of the nights we got a cupcake as well- very delicious!

Our toilet was not fully functional when we arrived and after the first night I had to call it in (it was fixed very quickly though!). The drapes were — tattered. Although I didn’t notice this till the second day, so you can see it didn’t get in the way of anything, it was a tad startling that the room was not absolutely ship shape — at the price— but neither of these things stopped us from enjoying the view and the beautiful place.

Loved taking bikes out for a ride to diamond head and the dolphins

Extra charges for parking

Location and staff

Rooms can have a bit refurbishing

Breakfast is quiet expensive :( And car parking cost 50$/day !!!

The beach and the pool right next to each other and the 24/7 fitness center is outstanding

Italian restaurant is a rip off. I was sick after I ate there.

excellent location. great beach in front of the hotel, non crowded. Close to waikiki restaurants and shop with complimentary shuttle from hotel.

Restaurant and breakfast price too expensive without many other options on site.

Excellent beach & staff; beautiful views; excellent amenities.

Quiet beach, short ride to restaurants and shopping

Location

Friendliest staff. Great location by the beach

Always a sanctuary in Oahu

Dolphin rooms being remodeled

The hotel is clearly luxurious. The dolphin attraction was very surprising and wonderful.

For me, I don’t need that much luxury so it isn’t value for money for me. The food was very expensive. The location was distant from Waikiki centre which is relaxing but a barrier to sightseeing and eating elsewhere. The pool is quite small really, and it would be better if the dolphin lagoon was for swimming. For me, if I came again, I would stay in Waikiki.

Beautiful beach. Better than most I was told by locals. Very environmentally conscious. Heated pool (great when it’s a tad too cool in February). The food and view at the Beach Grill. Also, tried the Plumeria restaurant and again the view the food everything was great.

Nothing.

pricy and swiming pool is full all day specialy the lovely quite kids :-)

All good

Clean, quiet and private.

Male cleaning attendant entered women’s jacuzzi room to replace towel.

Everything about the resort was very nice and guest friendly. They have ample of pool space and long Beach where guest cab enjoy and have a good time.

Nothing noteworthy. I just loved the place.

This is the be-all, end-all of Honolulu hotels. A gorgeous setting that's close to everything you want to do in the city, but feels a world away. Friendly and attentive staff are there to help you with any needs.

Pool menu could have had some more interesting healthy options, or even some Hawaiian cuisine. I'd rather have poke by the pool than nachos, but maybe that's just me!

The amazing view

They don’t have airport shuttle

great location

could do with another swimming pool chairs not comfortable on beach

Who saved our stay is only one employee, your name is Robert from Vallet Park. It’s because we was on honeymoon and ask for a king bed room, but nobody from frontdesk or concierge was sensible, just Robert help us and he is very friendly much more that all other superior employees

Beautiful grounds, private beach, clean, comfortable. The staff was amazing and the room was well stocked. The location was also perfectly located outside of the business of Waikiki. The dolphins were a lovely touch.

Great little beach away from the busy Waikiki beach Nice hotel very clean and very friendly staff. Quiet and relaxing stay

Quiet location away from the chaos of Waikiki.

$50 parking a day? I wish that was more clearly communicated by the booking.com website. That part felt a bit sneaky after amount paid for everything upfront.

The hotel lobby is gorgeous, the scent of the hotel is wow! We loved the restaurants and the hotel staff is one of the best.

The rooms were not so updated. You can see that there’re things in the room that have been replaced or upgraded, but for example in the bathroom the cabinets, marble and paint are from years ago.

I had a few special requests regarding check in and check out times and they were well managed.

Nothing.

The breakfast was great, room service meals were ok. The location was awesome, staff were great

Room service chicken salad was terrible.

It was very clean and nice. Staff were very friendly and responsive to requests.

The beach was beautiful with plenty of chairs. The staff were friendly and helpful. The food on site was delicious.

The room we had was spacious and comfortable but could probably use a little updating.

Resort was beautiful! Location was a dream, beautiful pool area and beach. I couldn't have wished for something better! Loved the dolphins and the breakfast buffet was incredible.

The resort double charged me which caused some aggravation. I also requested flowers and balloons for my daughter's birthday and it wasn't a super smooth experience. Everything was fixed and the flowers were delivered, but it was a bit stressful the day of arrival.

Your employee rob Bergman was a gentleman and very kind

Nothing it was great

Perfect location!

Proximity to beach and staff

Far from other restaurants and things to do