Surfjack Hotel & Swim Club, Honolulu

I enjoyed my stay. Great music nice pool area. Good coffee

A little noisy sometimes at night but didn’t really bother me

Large room, nice atmosphere around the pool area, good price, clean

Shower water took a good 10 minutes to get warm enough to use every time over the 3 nights we stayed

Place was wonderful

Friendly staff. Nice pool area. Close to Waikiki beach and shops. We were upgraded to a suite which was very spacious after being in a ship cabin for two weeks.

Staff were extremely helpful and friendly, enjoyed the live music at night

Some things could have been a bit more updated

Staff are incredibly kind and they gave us a lovely room upgrade! Location is great with good food and shopping options. We really enjoyed the live music they provided. Love that we could request a microwave and water boiler for the room.

One of the rooms we had had a connecting door to another room. The door was very thin and we could hear everything the next door people were chatting about. It was as if they were in our room.

The bartender refused to make our drinks just a little bit sweeter than what was on the menu, we simply asked if the drink could add more syrup or sweetener or less alcohol because we liked it sweeter. However the bartender said the flavors had to be balanced and he couldn’t change the drink..

Excellent location. Lovely balcony overlooking the pool. Great music in the evening.

Corridors very dark.

Great location. Very nice staff. Clean comfortable rooms. The laid back vibe around the pool. The bar and restaurant was very good also.

Location

Cost

Clean rooms and great staff

N/A

Great location, comfortable bed and quiet effective air conditioning.

Tea and coffee not available in the room.

Awesome location, staff, and amenities.

The location was central to everything and the hotel was beautiful. It was so calm and relaxing. We loved the restaurant and coffee shop at the hotel and there were so many places to lounge.

The parking situation is not the most ideal but pick up and drop off in front of the hotel was convenient.

Great location, nice amenities, convenient cafe et restaurant on site, live music

Building is a little old, view on car park, restaurant under staffed

Super location! Near restaurants, shops. NO amenity fee! Bar on premises

Nada

Nice place in the middle of Waikiki - we enjoyed the vibe, the pool and proximity to beach / cafes / shops.

good location and staff were very pensionable

The inside of room is so old, and smells like moldy. The TV is not smart, and no Type C charger.

Very clean friendly staff guest stay to them selves

N/a-pool wasn’t 24hrs

Retro style and staff

This was our third time and we really like it here. This smaller, less pretentious and less expensive, low-key boutique hotel has a retro, relaxed vibe and is within easy 10-minute walk to the Waikiki beach and also close to tons of grocery stores and shops, but without the hordes of tourists. Our local friends stay here with their pooch and told us about it; its half the price of the bigger skyscrapers the beach! Big pluses are the coffee shop right next door, the cute pool, attached restaurant, and nightly live music (acoustic crooners and the like). We tried a giant hotel last time and we're back to Surfjack!

The shower pressure and aim wasn't A+, but we were on the 8th floor (and we were upgraded, an awesome surprise ) so no real complaints!

Great hotel and got it at a great price. Close to shops and walking distance to the beach. Room was clean. Friendly staff

Nothing :)

Staff was phenomenal, especially our housekeeping lady, maintenance guys and our bartender! Good location. Loved the night entertainment by pool.

Mattress not great, hallway sounds were loud in room. Especially with dogs barking. Front staff not particularly helpful finding parking structure

Great communal facilities & lovely room with a balcony. The staff were lovely, we were even offered a Christmas cupcake at reception ☺️

N/A

Accommodated a large group well. Positive vibe, comfortable. Many amenities including life music daily.

Mattresses and pillows were a little hard.

The location was convenient, large lanai overlooking the pool, comfortable and plentiful shared seating areas, quiet room, they brought up a microwave so we could reheat leftovers. Nice water refill station. Comfortable pillows. No carpet in the room!!! No "resort fee." Clean. Friendly staff.

The pool was so cold we couldn't go into it, which made the whole point of finding a hotel with a pool irrelevant. No great places to hang towels, swimsuits, etc. Strong smell of bathroom/portapotty type cleaner on the way to the elevators. Bed was very soft--neither a pro nor a con but something to be aware of. Hot water very slow to arrive.

Whitney was exceptionally helpful.

Room was a little worn and need of some repairs.

Awesome pool! Nice additional touches - e.g. free bags, cabanas, events. Cool water in lobby area. Great location.

Some staff members were a bit grumpy, one day our room wasn't cleaned, no safe or much storage in the room.

Amid the high rise hotels and tackiness of Waikiki, Surfjack stands out for its mega cool vibe. As a dog lover, the pro dogs policy is a big plus.

Not applicable

Can't say enough good things about this hotel! We really enjoyed our stay. The staff are welcoming and accommodating, it's in a great location and the facilities are lovely.

The location is excellent – perfect for walking around Waikiki and exploring the area on foot. Parking is conveniently arranged in a nearby garage just two streets away, which actually makes for a very pleasant short walk from the hotel to the car. The staff at the reception – and in general throughout the hotel – are incredibly friendly, helpful, and welcoming. Every morning there is complimentary coffee or tea in the lobby, which is a great way to start the day. In my opinion, the value for money is more than excellent. We had a small issue with the room on the first day, but the staff reacted immediately and professionally and arranged a new room for us without any hassle. Perfect service. The hotel was exceptionally clean, which is very important to us. As a nice bonus, there is a food truck across the street with excellent burgers. Overall, the friendliness and attitude of the staff truly exceeded all expectations – a level of hospitality that is very hard to find in Europe.

Absolutely nothing

Location, clean room, kind staffs

No hot water. Sometimes hot water didn't work and had to take a shower with cold water.

Location, very friendly staff, cleanliness, style/design

Location

We enjoyed our stay very much, the hotel itself and where it’s located is perfect for a city stay. We loved our room with balcony, very clean and cozy. But we also enjoyed the facilities like the pool and the bar very much during our stay. 100% recommend and we will definitely come back!

Nothing we had a great stay

Everything. The staff are so friendly. The front desk, maintenance workers, house keeping. Everyone is just great and so accommodating. There’s a pool and amazing bar/restaurant on the property. The best tiki drinks I’ve ever had. The bartenders feel like they’re your friends. Also it’s a great location. They give you towels for the beach. Cheapest parking for your car. Also it’s dog friendly! So there’s always cute pups walking around.

I like everything

The pool was spectacular

Location was great, friendly staff. Daily housekeeping was appreciated.

No issues

Great vibe. I liked the location to get most anywhere. An oasis off a busy street. Great Happy Hour and my room was super comfortable, including fridge and ceiling fans. a/c good. front desk helpful, fresh water station. Very safe city!!

Awesome overall layout and vibe. Central pool surrounded by onsite coffeeshop, great tiki bar, and restaurant. Rooms are minimalist and great, and ours had an enormous patio.

Comfortable and convenient. Great staff!

Parking off site but not bad!

Gorgeous!! Love the mid century beach vibe. Not your typical hotel— cute art prints on the walls, unique furniture and lighting fixtures, etc. Cute pool. Perfectly located in a great part of Waikiki, easy/short walk to everything. Great staff!

I just wish I’d had a longer stay!

The location is fantastic 5 star The front desk people 5 star Atmosphere 5 star very cute Lot cute dogs 5 star

Unfortunately some of the rooms are outdated and smell . We had to change my cousin room. . Also the mattress was so uncomfortable and old it was one of the worst mattress I ever slept on. Also we had ask to change the sheets when we arrived . The biggest issue we had it was cleanness of the rooms , stains , hair , sand when we checked in . The biggest issue were the house keeping otherwise , I would of give 5 Star

This place was fantastic to get two rooms for a Waikiki trip - one for my partner and me, the other for my mother. The staff were absolutely fantastic and overall vibe exactly what we were looking to enjoy. It is such an easy walk to all the main Waikiki tourist spots and the pick-up for many tours over on Royal Hawaiian Ave while feeling a bit set away from the big hotels and crowds. The size of the complex made it really nice and manageable to enjoy. The other people staying in the hotel seemed to be a mix of young and old, families and couples and several people who seemed to be a bit longer-term tenants/military service people, many with dogs which you get to see walking in and out of lobby when hanging by the pool (loved this).

Our room showers just wouldn't get hot, they got luke warm when running for a very long time. It didn't seem right to waste all that water having to run it for just luke warm at best. We asked staff and they seemed very suprised but seemed ready with a diagram and everything on how to use the shower system. They also said to just let it run for 5 minutes to let it get warm. If this was fixed I would be giving this place a 10/10.

Great location, nice swimming pool, onsite bar & restaurant.

I loved how family friendly the property is overall. Great location. Beautiful pool.

I can’t think of anything.

Friendly staff, the pool and bar area very relaxing.

No microwaves or coffee pots in the room

Location and availability of water

Pool closing at 5.30pm

Very friendly front desk and good parking option. We also got up upgraded to a two bedroom suite which was really appreciated. Would recommend!

Hotel is good value with Hawaiian standards! Great location. Walking distance everywhere in the center. Great front desk staff! Poolbar/pool. Pet friendly place!

No breakfast at the hotel restaurant.